Remote Customer Support Representative

Join Cin7 as a Customer Support Intern and gain hands-on experience in a fast-paced environment. You will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and providing exceptional service. This internship is a fantastic opportunity to learn about customer relations and sharpen your skills in a supportive and dynamic team.

The RoleWe are seeking a talented and experienced Technical Customer Support Engineer with a solid software background who is passionate about addressing intricate challenges for our enterprise clients. As the first line of technical support for Idhammar’s suite of products, you will be responsible for triaging, troubleshooting, and resolving issues across various layers including applications, databases, integrations, networking, and cloud infrastructure.Key ResponsibilitiesManage customer cases from the moment they are received until resolution, utilizing Jira Service Management (or a similar tool) to consistently meet and surpass Service Level Agreements (SLAs).Diagnose and troubleshoot application, integration, and network-related issues across web, mobile, and API services; reproduce defects, identify root causes, and provide solutions or high-quality escalations.Conduct in-depth database investigations with SQL Server/PostgreSQL, analyzing slow queries, locks, deadlocks, and index usage while crafting optimized SQL queries to resolve performance issues.Support and maintain multi-cloud environments (Azure, AWS, IONOS Cloud), reviewing logs and metrics, scaling resources, and managing compute, storage, and networking aspects.Oversee identity and access management (IAM/Entra ID roles & policies), certificates, and secrets.Coordinate patching and maintenance windows effectively.Diagnose and resolve networking and connectivity issues across TCP/IP, DNS, VPN, TLS/SSL, and HTTP/HTTPS, as well as firewall and security group configurations.Resolve connectivity and data integration problems involving ERP, SCADA, IoT, OPC UA, REST/gRPC, and file-based ETL in collaboration with vendors and customer IT teams.Perform proactive health checks, patching, and minor hotfix deployments, while contributing to playbooks and runbooks.Communicate effectively with both technical and non-technical stakeholders, providing updates on incidents and delivering post-incident reports.Create and enhance knowledge base articles, customer guides, and internal troubleshooting documentation.Collaborate with Product and Engineering teams on bug triage, feature feedback, and reliability enhancements.Typical Challenges You Will EncounterAddressing query timeouts and blocking chains; designing and adjusting indexes and query plans.Resolving data ingestion failures (CSV/ETL/API), schema changes, and referential integrity issues.Tackling API authentication/authorization issues (OAuth2/OIDC), including certificate or token expirations.Handling application performance regressions after upgrades; conducting log analysis and implementing rollbacks or mitigations as necessary.Performing network troubleshooting for packet loss, TLS handshake errors, DNS resolution failures, and VPN/firewall misconfigurations.Managing cloud environment alarms (CPU/IO, storage thresholds, scaling, networking) and addressing unexpected cost spikes.

Join our dynamic team at Petvisor as a Product Support Engineer during the US Shift. In this role, you will be the first line of support for our customers, ensuring that they have the best experience with our products. You will troubleshoot issues, provide technical assistance, and collaborate with other teams to resolve challenges swiftly and efficiently.

Join IFS as a Talent Acquisition Intern and immerse yourself in the dynamic world of recruitment! In this role, you will assist our Talent Acquisition team with various administrative tasks that are vital to our HR lifecycle activities. This is an excellent opportunity for those looking to launch their career in Talent Acquisition and gain insight into our innovative recruitment strategies.Key Responsibilities:Coordinate and confirm interviews with candidates to ensure a smooth recruitment process.Maintain and update the Application Tracking System (ATS) to reflect the latest candidate information.Generate Talent Acquisition reports as necessary to support decision-making.Assist in organizing company events and career fairs to promote our employer brand.Create engaging flyers and presentations that align with IFS branding guidelines.

Orfium is looking for a Support Analyst based in Colombo, Sri Lanka. This role centers on helping clients resolve issues and ensuring they have a smooth experience with Orfium’s products. What you will do Troubleshoot technical and product-related issues for users Offer clear solutions to client problems Work to maintain a high standard of service and client satisfaction Impact Support Analysts at Orfium help strengthen the company’s reputation for quality service. By resolving client concerns and sharing insights, this position also contributes to improving Orfium’s product offerings.

Embark on an Exciting Journey as a Conveyancing Paralegal Intern (6-Month Internship) – Become an Integral Part of Homey!Location: Colombo, Sri LankaDuration: 6 months (with stipend available)Start Date: ImmediatePotential Outcome: Opportunity for conversion to a permanent position upon successful completionAbout Homey:Homey is a pioneering legal technology platform based in the UK, dedicated to enhancing digital conveyancing and property transactions. We invite passionate individuals to join our team as Legal Interns, collaborating closely with our legal and operations teams based in both the UK and Sri Lanka.This internship offers invaluable hands-on experience in UK property law, conveyancing procedures, and legal operations, all within a forward-thinking legal-tech environment.At Homey, we strive to simplify complex tasks, fostering a supportive atmosphere where everything integrates seamlessly. Inspired by the ethos of a smart-home platform—intuitive, privacy-focused, connected, and user-empowering—we aim to bring that same warmth and collaboration to our legal practice.Your Responsibilities:Support experienced solicitors and trainee solicitors in various aspects of residential conveyancing.Gain practical experience in drafting and reviewing essential documents such as title deeds, contracts, and correspondence.Assist in coordinating search reports, client communications, and managing case timelines.Engage in due diligence, risk assessments, and conveyancing checks.Learn to effectively automate processes to enhance operational efficiency, embodying a “Flow”-driven smart mindset.Ideal Candidate:Currently enrolled in a law program or a related field with a keen interest in property law and conveyancing.Demonstrates strong attention to detail and a passion for learning.Exhibits excellent verbal and written communication skills.Possesses resilience, adaptability, and a desire to contribute to the development of clear and effective systems.What We Provide:A nurturing environment rich in mentorship, working alongside seasoned legal professionals.Travel expenses covered throughout the internship.Real-world experience in conveyancing and insights into case management.Potential for a permanent paralegal role contingent upon successful completion of the internship.A chance to innovate and create your own “homey” processes that simplify and enhance the experience.Why Join Us?Because at Homey, work transcends being just a job; it feels like being part of a welcoming, integrated home. We promote openness, continuous learning, and improving processes for both clients and colleagues. If you thrive in an environment that values clear processes, collaboration, and long-term growth, you’ll find your place with us.

Join PetDesk as a Product Support Specialist and play a vital role in enhancing customer satisfaction by addressing product inquiries through Zendesk tickets, live chat, and phone calls. This remote position requires a positive attitude, strong interpersonal skills, and in-depth technical knowledge of our product and services. If you thrive in a dynamic, fast-paced environment and possess the ability to troubleshoot autonomously while effectively managing multiple tasks, we want to hear from you. In this role, you will handle approximately 25 inbound inquiries daily, resolve technical issues, and provide guidance on product usage, all while ensuring a world-class customer experience.

Join our dynamic team at IFS as an IT Support Specialist, where you will be the frontline hero in ensuring seamless technology operations. In this role, you will provide expert technical assistance to our users, troubleshoot hardware and software issues, and facilitate the setup of new IT equipment.Your responsibilities will include responding to IT support requests, maintaining IT inventory, and contributing to the overall improvement of our IT processes. If you have a passion for technology and a commitment to customer service, we invite you to apply and make a difference in our organization.

About GapstarsAt Gapstars, we collaborate with some of Europe’s most ambitious technology companies, from innovative startups to rapidly growing scale-ups, assisting them in building high-performing remote engineering teams.With our headquarters located in the Netherlands and talent hubs in Sri Lanka and Portugal, we boast a team of over 300 engineers dedicated to addressing real-world challenges through cutting-edge technologies. Our work spans various domains, including networking, marketplaces, SaaS, and AI, delivering scalable solutions that yield significant results.If you seek a company that embodies technical excellence, fosters a strong culture, and offers ample opportunities for growth, look no further than Gapstars.About the RoleAs an HR Intern, you will play a crucial role in supporting the daily administrative and operational functions of our Human Resources department. This position emphasizes precise documentation, coordination of the employee lifecycle, and the maintenance of HRIS data integrity. You will also assist in our digital transformation initiatives through data migration projects and process automation, enhancing overall departmental efficiency.Key Responsibilities1. HR Operations, Correspondence & Statutory ComplianceOversee the complete processing of Letters of Appointment (LOAs) and internal correspondence, ensuring 100% accuracy for a professional presentation.Manage all Pre-onboarding, Onboarding, and Post-onboarding tasks, ensuring timely renewal of employment contracts and meticulous documentation of all statutory papers.Administer EPF/ETF documentation and ensure compliance with records.Coordinate IT and facility arrangements for new hires, including biometric registration and updates to the attendance system.2. Data Integrity, HRIS & AutomationMaintain employee profiles in BambooHR, ensuring zero errors in HRIS entries to preserve the integrity of the entire company database.Assist the HR team with data migration tasks and the development of process automation for improved efficiency.

The DBVA platform is pivotal to the Business Value Assurance function at IFS and within the partner ecosystem, utilized daily by over 100 team members. As an Application Support Specialist, you will ensure seamless daily operations and encourage the platform's adoption. Acting as a vital link between users and the technical team, your role encompasses supporting reporting, documentation, training, and communication to enhance business value. You will join a dynamic, high-impact team where self-motivation, curiosity, and a desire to learn are key.In addition to user support, report maintenance, and adoption facilitation, this position offers avenues for growth in analytics, change enablement, and AI-assisted support, influencing how the platform develops and adds value over time.Key Responsibilities:Deliver first-line support to business users, offering troubleshooting, access assistance, and guidanceMaintain and update platform-related reportsCreate and update user documentation, FAQs, and training resourcesConduct training sessions and communicate updates or new featuresGather user feedback and relay it to technical teamsCollaborate with engineers on minor fixes, monitoring, and resolving incidentsPromote user adoption and advocate for platform usability

Dijital Team Pty Ltd is hiring a Support & Operations Specialist in Colombo. This role centers on strengthening service desk operations for an Australian Managed Services Provider known for IT support and cloud solutions. Role overview This hands-on technical support position focuses on optimizing how tickets are managed, making sure onboarding processes are ready and consistent, and improving the way support, sales, and accounts teams work together. The aim is to increase operational efficiency, reduce the number of escalations, and remove workflow bottlenecks across the organization. Key responsibilities Enhance ticket management systems and processes Ensure onboarding is smooth and standardized Promote collaboration among support, sales, and accounts teams Identify and address workflow issues to improve efficiency Client background The client is a Managed Services Provider based in Australia, recognized for dependable IT support and cloud services for a wide range of clients.

Join our dynamic team at dijital-team-pty-ltd as an Application Support Engineer. In this critical role, you will be responsible for providing top-notch support for our applications, ensuring seamless functionality and user satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance application performance. Your expertise will be essential in delivering outstanding service to our clients.

Dijital Team Pty Ltd is looking for a Level 1 Helpdesk Support Technician to join the support team in Colombo. This entry-level role suits someone early in their technical career who enjoys solving problems and helping users with day-to-day issues. Role overview This position focuses on assisting users, troubleshooting technical problems, and building skills in telephony and cloud communications. The work is hands-on and centers around providing responsive support to clients. About the client The client is a technology company based in Australia, specializing in telephony, unified communications, and contact center solutions. Their platforms integrate with major vendors, including Microsoft Teams, Avaya, and Cisco, to deliver reliable communication services. What you will do Respond to user support requests and resolve technical issues Troubleshoot problems related to telephony and cloud communication systems Work with platforms that connect with Microsoft Teams, Avaya, and Cisco

Join our dynamic team at dijital-team-pty-ltd as a Level 3 Support Engineer. This pivotal role requires an experienced engineer to provide high-level technical support, troubleshoot intricate issues, and maintain optimal performance of IT systems. You will work collaboratively with cross-functional teams to devise innovative solutions. Ideal candidates exhibit confidence, a proactive mindset for suggesting improvements, and the ability to pinpoint inefficiencies. Strong communication skills, empathy, and technical expertise are essential. Candidates should be enthusiastic about learning and knowledge sharing, mentoring L1 and L2 team members, and identifying upskilling opportunities within the team. The role may also include leading training sessions for team members. Additional desirable skills include experience in automation and proficiency in PowerShell, Roost, and Ginger, with a commitment to quickly acquire these skills.

Role Overview ifs1 is hiring a Global Payroll Support Specialist in Colombo. This position focuses on accurate and timely payroll processing for multiple regions. The role involves working closely with HR and finance teams to meet compliance standards for local labor laws and regulations. Supporting employees with payroll-related questions and issues is a key part of this job.

Join the Rainforest Alliance in Sri Lanka as a Consultant for the Certification Partner Support ProgramPosition OverviewThe Rainforest Alliance is looking for a dedicated full-time consultant based in Colombo, Sri Lanka, to enhance our customer experience and deliver exceptional value-added services to our certified members as part of our 2020 Certification Program. You will be the primary point of contact for Certification Partners and work under the guidance of the Country Director, collaborating closely with both international and local departments to ensure timely and accurate responses.Your role will involve providing comprehensive information, training, and ongoing support regarding the 2020 Certification Program, including the Sustainable Agriculture Standard, Assurance Rules, and Traceability requirements. This will empower our Certification Partners with localized support in their preferred language.Your responsibilities will encompass identifying necessary specialized training and technical assistance at the country level, coordinating service delivery, and liaising with global departments to maintain consistency in monitoring and evaluation tools. Why Join Us?By joining the Rainforest Alliance, you will be part of a global initiative aimed at creating a sustainable world through responsible business practices. Our mission is to leverage social and market forces to protect nature and enhance the livelihoods of farmers and forest communities.

Join our dynamic team as a proactive Level 1.5 / Level 2 Support Engineer in a fast-paced managed services environment. In this pivotal role, you will serve as an escalation point from Level 1, expertly resolving complex technical issues related to Microsoft 365, cloud services, server management, networking, and security. We seek candidates who thrive in an SLA-driven support structure, leveraging automation and structured workflows to deliver exceptional service to multiple clients.

Role overview The Techno/Functional Consultant – Presales Support Service at IFS in Colombo plays a key role in bridging technology and business needs during the presales stage. This position involves direct interaction with potential clients to understand what they require and to demonstrate how IFS solutions can meet those needs. What you will do Engage with prospective clients to gather and clarify both business and technical requirements. Work closely with sales and technical teams to develop demonstrations, proposals, and presentations. Present customized solutions that emphasize the strengths and value of IFS products. Share insights to help refine presales strategies and ensure solutions align with market expectations.

Join Homey as a Customer Success Executive and become a vital part of our dynamic sales team. We are looking for a motivated and results-oriented professional who can effectively engage with potential clients through outbound calls, showcasing Homey's exceptional services and converting leads into loyal customers. As the initial touchpoint for prospects, you will significantly contribute to promoting our mission and values, furthering the Homey brand.Key ResponsibilitiesLead Conversion: Drive the sales process by converting qualified leads into customers.Expert Product Knowledge: Stay informed about Homey’s offerings and industry developments to address client inquiries proficiently.CRM Management: Keep customer records and interactions updated in the CRM system.