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Experience Level
Entry Level
Qualifications
Strong communication skills with a customer-oriented approach. Experience in customer service, preferably in the travel or hospitality industry. Ability to work independently in a remote environment. Proficiency in using booking systems and travel software. Problem-solving skills and attention to detail.
About the job
Join destinationknot as a Remote Hotel Booking Specialist in our Customer Support team. In this role, you will assist customers in planning their travel experiences by providing expert guidance on hotel bookings, ensuring an exceptional level of service and satisfaction. Your primary responsibilities will include managing inquiries, resolving issues, and ensuring that our clients have a seamless booking experience.
About destinationknot
destinationknot is a leading travel booking platform dedicated to providing innovative solutions for travelers. With a focus on exceptional customer service and user-friendly technology, we strive to enhance the travel experience for our clients. Join our dynamic team and be part of a company that values creativity and collaboration.
We are seeking a detail-oriented Administrative Support Specialist to provide comprehensive administrative assistance and support to our organization. In this role, you will be responsible for managing various administrative tasks, ensuring efficient operations through meticulous organization and communication.Your responsibilities will include preparing and…
Job Title: Customer Support SpecialistBased in Buckhead, Atlanta, CoServe Global Solutions is dedicated to connecting healthcare providers with suppliers, enhancing their business relationships. Our innovative software-as-a-service (SaaS) applications empower buyers and sellers with transparency and information control, fostering effective collaborations for future growth.Position Summary:We are on the lookout for a reliable, driven, and detail-oriented individual with a minimum of 2 years in customer support. As a Customer Support Specialist, your primary focus will be to deliver prompt, professional, and courteous assistance to our customers. You will manage and document requests through our Support Center via phone and email, ensuring effective resolution and feedback.Mission:Our mission is to provide exceptional customer service to the Vendormate user community. By nurturing customer relationships and consistently exceeding expectations, we aim to make every interaction a memorable one.Desired Outcomes:Resolve an average of 5.0 cases per hour.Maintain a quality score of no less than 95%.Achieve customer satisfaction ratings of at least 90%.Ensure an average login availability of 93.5%.Competencies:EfficiencyOrganization and planningAttention to detailProactivityPersistenceResults-orientedTeamworkCustomer service and interpersonal skillsAccountabilityIntegrityPositive attitude
Join our dynamic team at Campus as a Technology Support Specialist. In this pivotal role, you will provide exceptional technical support to users, ensuring that all technology-related issues are resolved efficiently. You will work closely with various departments to maintain and enhance system performance, troubleshoot issues, and facilitate user training sessions. Your expertise will help shape our technology initiatives and improve overall user satisfaction.
About UsAt Temporal Technologies, we empower developers with an open-source programming model designed to streamline code, enhance application reliability, and allow teams to prioritize delivering features quickly. Our mission is to become the indispensable foundation for every developer's toolkit, and we are actively building a passionate team to help realize this vision. Our core values—curiosity, drive, collaboration, authenticity, and humility—shape our culture and guide our decisions as we strive to make a meaningful impact. As we continue to grow, we are eager to find individuals who resonate with our values, challenge conventional thinking, and seek to influence our trajectory. If you are passionate about enhancing the developer experience and contributing to the development of outstanding open-source software and communities, we would love to connect with you!SummaryWe are looking for an IT Support Specialist (P2) to become a vital part of our IT team. This role is based in Atlanta, GA and requires hands-on, in-person support for our office located in the Cumberland neighborhood. Additionally, you will collaborate with our distributed IT and Security teams to assist remote employees as necessary.THIS IS NOT A FULLY REMOTE ROLE.This is a mid-level (P2) individual contributor position where you will independently address most day-to-day support needs, contribute to optimizing IT operations, and escalate issues that require specialized expertise.Work location & schedulePrimary: Atlanta office (Cumberland area), with regular on-site presence during business hoursSome flexibility for remote work based on workload and coverage needsOccasional travel may be required for company eventsWhat You’ll DoTriage, prioritize, and resolve incoming IT support requests with a strong focus on employee experienceProvide primary support for endpoints (macOS & Windows) and common SaaS tools (Google Workspace, Okta, Slack, Zoom, Atlassian, etc.)Own on-site support operations and ensure a seamless user experience
As a Senior Support Operations Specialist at Axon, you will play a crucial role in enhancing our customer support processes. You will be responsible for analyzing operational metrics, identifying opportunities for improvement, and implementing efficient workflows to ensure we deliver exceptional service to our clients.Your expertise will help drive strategic initiatives that support our mission of providing innovative solutions in public safety. You'll collaborate with cross-functional teams, leveraging your analytical skills to enhance productivity and customer satisfaction.
Summary:As a Legal Administrative Assistant, you will provide vital secretarial support to attorneys within our organization, adhering to established policies and procedures. You will be responsible for maintaining positive interactions with clients, attorneys, and staff while ensuring the confidentiality of sensitive client matters.Key Responsibilities:Demonstrates proficiency in various computer software applications, including Word, Outlook, iManage, Excel, PowerPoint, Adobe PDF, and ChromeRiver, among others essential to the firm.Drafts legal documents from written and verbal instructions, ensuring proper formatting for pleadings and discovery materials.Prepares and edits correspondence addressed to courts, clerks, and opposing counsel as necessary.Ensures documents, spreadsheets, and presentations are meticulously created, formatted, and proofread, maintaining the highest accuracy and attention to detail.Knowledgeable in the e-filing process and capable of navigating local court rules across multiple jurisdictions.Creates and organizes electronic case files, facilitating efficient access for attorneys while ensuring proper circulation of file-stamped copies of filings.Compiles documents and organizes binders for depositions, hearings, and trials.Manages attorney calendars, setting up reminders for case deadlines and coordinating essential tasks associated with scheduled events.Coordinates meetings and travel arrangements based on attorney schedules.Handles billing processes, including proofing billing sheets and reviewing invoices for accuracy.Processes new business requests, including opening new matters, reviewing conflict checks, and closing matters as necessary.Effectively manages the workflow of tasks and projects, prioritizing work to meet deadlines and collaborating with shared services.Exhibits the ability to work independently, prioritizing tasks and managing competing deadlines with minimal supervision.Collaborates with administrative support staff to optimize operational efficiencies.
DNI Government Services is seeking a dedicated and detail-oriented Credentialing Support Specialist. This role is crucial in assisting the CDC's Security Service Office/Personnel Security Branch, which is responsible for evaluating the suitability and fitness of individuals applying for federal government positions.The ideal candidate will effectively integrate and coordinate all necessary activities to meet credentialing requirements. Responsibilities include managing the timeliness, completeness, and quality of problem identification, as well as developing corrective action plans and proposals. The successful candidate will ensure customer satisfaction and uphold professional and ethical standards among all contractor personnel, delivering exceptional customer service with courtesy and efficiency.Given the sensitive nature of this work, contractors must demonstrate reliability and trustworthiness while meeting various minimum standards. The candidate will also ensure that security assistants possess the requisite background, knowledge, and experience.
About the Role Inductive Health is looking for a Client Support Specialist to join the team remotely. This position focuses on supporting clients by responding to their questions, resolving issues, and making sure their needs are handled promptly. The role involves working closely with both clients and internal teams to keep communication clear and relationships strong.
Join Our TeamAbout StripeStripe is a leading financial infrastructure platform designed to empower businesses. From global enterprises to innovative startups, millions rely on Stripe to facilitate payment processing, enhance revenue, and unlock new business potential. Our mission is to elevate the GDP of the internet, presenting you with a unique opportunity to make a significant impact on the global economy while engaging in some of the most meaningful work of your career.Your RoleAs a vital member of our expanding global Product Support team, you will play a key role in delivering outstanding user experiences. This position transcends basic troubleshooting; it involves leveraging your technical skills, analytical capabilities, and project management expertise to strategically enhance our support systems, processes, and product quality.You will take ownership of intricate technical user issues and collaborate with cross-functional teams, including Engineering and Product, to drive them to resolution. Your proficiency in SQL and APIs will enable you to effectively engage with these teams, analyze data to inform decisions, and propose solutions that enhance operational efficiency. Your focus will be on scaling support operations, improving user experiences, and driving continuous enhancements that align with Stripe’s core metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).Key ResponsibilitiesInvestigate and resolve complex technical issues through direct user engagement (email and phone), utilizing SQL for data extraction and interpretation along with your knowledge of API documentation.Build expertise in our products and platform while collaborating closely with Engineering, Product, and Operations teams to diagnose and resolve user challenges.Optimize and scale support processes to boost efficiency and enhance user experience, utilizing data-driven insights and metrics.Initiate and lead continuous improvement projects aimed at achieving key performance indicators like Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance.Develop and refine documentation to empower users to resolve issues independently, minimizing reliance on support teams.Work collaboratively with Product and Engineering teams to proactively enhance the platform based on user feedback, ensuring lasting product reliability.Lead cross-functional initiatives to identify inefficiencies in current processes and implement improvements.
Join Shiji Group as an Administrative Assistant and be a vital part of our dynamic team in Atlanta. In this role, you will provide essential administrative support, ensuring our operations run smoothly and efficiently. Your tasks will include managing schedules, coordinating meetings, and assisting with various office tasks to enhance productivity.
Filevine is at the forefront of Legal AI, providing cutting-edge Legal Operating Intelligence designed for the evolving landscape of legal work. With a commitment to a singular system of truth, Filevine integrates data, documents, workflows, and teams into a cohesive platform—where modern legal practices are executed with unprecedented clarity and efficiency.Driven by LOIS, the Legal Operating Intelligence System, Filevine transforms traditional legal operations from reactive to proactive. LOIS adeptly interprets, understands, and analyzes your data to reveal insights, automate intricate tasks, and empower professionals to achieve greater clarity, knowledge, and productivity. With a team of extraordinary collaborators and innovators, Filevine’s rapid growth has garnered accolades and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the nation.Position Overview: We are in search of a meticulous and tech-savvy Filevine Administrator with robust experience in legal operations and project management. This pivotal role will focus on optimizing customer engagement with the Filevine legal tech platform. You will play a crucial role in aligning technology solutions with client law firm objectives, ensuring seamless workflows, and promoting adoption across various teams. The ideal candidate will possess a solid background in technical system administration, along with demonstrable experience in SaaS ecosystems, workflow automation, and platform management. You will act as both a problem-solver and a strategic consultant, capable of spearheading cross-functional initiatives, managing platform enhancements, and training users. Must be based in the Atlanta Area
Join our team as a Deskside Support Specialist in Atlanta, Georgia. In this role, you will provide top-notch technical support to our end-users, ensuring their IT issues are resolved efficiently and effectively. You will be the first point of contact for troubleshooting hardware and software problems, assisting with installations, configurations, and maintenance of computer systems. If you are passionate about technology and customer service, we want to hear from you!
Become a Force for Good with Axon.At Axon, we are dedicated to our mission of protecting life. We tackle critical safety and justice challenges using our innovative devices and cutting-edge cloud software. Collaboration is key to our success; we foster open communication and value diverse perspectives from our customers, communities, and each other.Join us at Axon, where the work is fast-paced and impactful. Here, you'll have the opportunity to take ownership of your projects and contribute to meaningful change while growing in your career at a company that values you.Your Contribution:As a Networking Technical Support Specialist, you will deliver exceptional technical assistance to Axon Fusus customers through various channels, including phone, email, and chat. This role is centered on customer service, providing solutions related to hardware and software, while striving to meet and exceed performance and quality standards.
Join our dynamic team as a Cloud System Administrator, where your expertise will be pivotal in the technical installation and support of OMP supply chain solutions on our OMP Cloud service as well as on customer infrastructures. You will play a crucial role in the technical aspects of implementation during customer projects. In this role, you will collaborate in a global environment across various industries targeted by OMP, ensuring successful project delivery and customer satisfaction. Your key responsibilities will include: Engaging with customers to discuss and clarify the requirements for the technical installation, while coordinating with your consultant colleagues to ensure timely follow-up and action. Configuring and testing the installed software on OMP Cloud, leveraging Microsoft Azure technology as well as at client sites. Training customers’ IT staff on the technical facets of our solutions to empower their operational capabilities. Documenting the installations through comprehensive technical documentation. Providing valuable insights to our development team regarding the best practices for installations. Offering ongoing support to customers’ IT staff, our consultants, and the Customer Services team concerning technical matters beyond just implementation.
Join destinationknot as a Remote Hotel Booking Specialist in our Customer Support team. In this role, you will assist customers in planning their travel experiences by providing expert guidance on hotel bookings, ensuring an exceptional level of service and satisfaction. Your primary responsibilities will include managing inquiries, resolving issues, and ensuring that our clients have a seamless booking experience.
We are actively seeking a talented Informatica Administrator with a strong background in the healthcare sector. This is a contract position based in Atlanta, where you will play a crucial role in managing and optimizing our Informatica environment to support healthcare data integration and analytics.
E-Discovery Application Administrator IIEmployment Type: Full-Time, ExperiencedDepartment: Legal Services CGS Federal is on the lookout for a skilled E-Discovery Application Administrator II to provide comprehensive IT legal support for a prominent federal agency. This full-time role requires a professional with extensive knowledge in the eDiscovery field. You will be responsible for the independent development, modification, and maintenance of intricate programs that support litigation applications, including litigation support databases, management systems, and analytical tools. At CGS, we foster a collaborative environment where talented individuals unite to tackle the government’s most pressing challenges with innovative technology. We value candidates who are eager to drive government innovation, excel in teamwork, and proactively address the needs of others. We are committed to supporting our employees’ professional growth through a variety of learning opportunities.
Join CGS Federal as a Senior E-Discovery Application Administrator IIEmployment Type: Full-Time, ExperiencedDepartment: Legal ServicesCGS Federal is on the lookout for a skilled and dedicated professional with extensive experience in the eDiscovery domain to provide IT legal support services for a prominent federal agency. In this role, you will utilize your programming expertise to independently develop, modify, and maintain intricate applications that support various litigation environments, including litigation support databases and analytical systems.At CGS Federal, we unite motivated and innovative individuals to tackle the government's most pressing challenges using advanced technology. We seek candidates who are passionate about contributing to governmental innovation, value teamwork, and are proactive in anticipating the needs of others. Our workplace fosters professional growth through diverse learning opportunities and a supportive environment.Key Skills and Responsibilities:- Develop, modify, and maintain complex eDiscovery programs.- Translate program requirements into effective code.- Conduct testing, debugging, and refinement of programs to ensure compliance with specifications.- Enhance programs for improved efficiency and reduced operational time.- Create data entry interfaces and standardized reports, as well as specialized and ad hoc reports as needed.
Join the dynamic team at Stream Realty Partners as a Property Administrator in Atlanta. In this role, you will be instrumental in managing various administrative tasks related to property management, ensuring seamless operations and exceptional service delivery.
Full-time|Remote|Remote - US (Preferred in Austin, Atlanta, Chicago, Dallas, Kansas City)
Join ThermalWorks LLC as a Technical Support Specialist, where you'll collaborate closely with the Director of Service to be the frontline of our Technical Service organization. Your responsibilities will include providing first-response support, system validation, and accurately capturing high-quality data during significant events. Beyond core monitoring and escalation tasks, you will also cater to customer experience (CX) requirements, ensuring seamless operation across time zones. This execution-focused role operates within established boundaries to facilitate safe and timely decision-making by Technical Service leadership. We seek an individual who is agile, professional, and capable of handling confidential information while thriving in a dynamic environment.At ThermalWorks, we prioritize efficiency and aim for smooth operations. Our mission is to deliver integrated cooling solutions for data centers and commercial buildings that significantly lower energy demand, reduce water usage, and decrease cooling costs. Our innovative solutions lead the industry by outperforming traditional air- and water-cooled systems regardless of climate conditions.We value sustainability and innovation, which is why we are selective in our hiring process. Trust, communication, reliability, and self-motivation are essential attributes for our team members. We are on the lookout for creative thinkers and high performers who are eager to make a positive impact. We offer flexibility and limitless growth opportunities to those who can leverage their skills and talents to create value. As part of the Endeavour Energy, LLC family, you'll join a diverse, passionate group dedicated to making a difference for both people and the planet. Are you ready to embark on this journey with us?