About the job
destinationknot crafts personalized travel experiences, matching clients with the right hotels or resorts for their needs. The team guides travelers from the first inquiry through to a smooth check-in, offering support at every step of the booking process.
Role overview
The Remote Hotel Reservationist joins a distributed team focused on customer care. This entry-level role centers on helping clients secure hotel accommodations, handling each request with accuracy and attention from initial inquiry through confirmed booking.
What you will do
- Book hotel and resort stays for clients using approved online platforms.
- Recommend lodging options based on destination, travel dates, and budget.
- Accurately enter reservation details and confirm all aspects of each booking.
- Manage changes, cancellations, and special requests with professionalism.
- Keep client records and communication logs up to date.
- Track hotel promotions and availability to help clients find strong value.
- Collaborate with team members to maintain high customer satisfaction standards.
Requirements
- Background in hotel reservations, hospitality, or customer service preferred.
- Strong communication and interpersonal skills.
- Organized and detail-oriented approach to tasks.
- Ability to work independently in a remote setting.
- Comfort using online reservation systems and digital tools.
- Must be at least 18 years old with a reliable computer and internet connection.
- Interest in travel and hospitality, with a genuine commitment to service.
Benefits
- Fully remote work with a flexible schedule.
- Comprehensive training and onboarding support.
- Access to advanced hotel booking tools and industry resources.
- Supportive, collaborative team culture.
- Performance incentives and travel-related perks.
Work environment
This remote position fits individuals who enjoy helping others, stay organized in a virtual workspace, and take pride in delivering excellent customer service within the travel and hospitality sector.
