About the job
About Postman
Postman is an API platform used by over 45 million developers and 500,000 organizations, including most of the Fortune 500. The company’s mission is to make building, testing, and managing APIs simpler and more collaborative, helping teams deliver better APIs faster. Founded in Bangalore and now headquartered in San Francisco, Postman also has offices in Austin, Boston, New York, Tokyo, and London. Investors include Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or follow @getpostman on X. For a deeper look at Postman’s vision, check out The "API-First World" graphic novel.
Role Overview
The Renewals Representative joins a team focused on delivering value to customers throughout their journey with Postman. This role is based in Austin, Texas. The Renewals Representative manages the end-to-end subscription renewal process and plays a key part in customer retention and satisfaction.
What You Will Do
- Oversee the full subscription renewal lifecycle: notify customers, create quotes, and close renewal opportunities.
- Meet or exceed revenue and retention goals each quarter and year.
- Maintain and track the renewals pipeline with strong forecast accuracy.
- Analyze customer renewal data to shape retention and uplift strategies.
- Work closely with Sales and Customer Success to identify upsell and upgrade options.
- Spot at-risk renewals and partner with Sales and Customer Success to develop win-back plans.
- Keep CRM records accurate and up to date.
- Build and maintain a thorough understanding of Postman’s products and plans.
What We’re Looking For
- 5+ years of renewals experience in SaaS, including work with value-added resellers and software distributors.
- Strong verbal and written communication skills for both internal and external audiences.
- Demonstrated sales skills and deep knowledge of the renewal lifecycle.
- Comfortable managing customer quotes, contracts, and terms.
- Track record of identifying and applying best practices in renewals or customer retention.

