Research Manager, Client Service

Role overview RR Donnelley is hiring a Client Service Director for its Legal sector clients in Phoenix. This leadership position focuses on managing important client relationships and guiding a team that upholds strong service standards. The role is central to maintaining trust and supporting ongoing partnerships with clients in the legal field. Key responsibilities Manage and strengthen relationships with clients in the legal sector Lead, mentor, and support a team dedicated to delivering excellent client service Promote client satisfaction by maintaining clear communication and reliable follow-up Work with the team to understand client needs and provide strategic, customized solutions

We are seeking a dedicated and enthusiastic Client Service Associate to join our team at alphabeinsightinc. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include addressing client inquiries, assisting with service-related issues, and ensuring a smooth and satisfactory experience for our customers.As a Client Service Associate, you will have the opportunity to work in a dynamic environment, where your contributions will directly impact client satisfaction and retention. If you are passionate about customer service and eager to grow your career in a supportive and innovative company, we want to hear from you!

Overview: The Client Service team at Guidepoint plays a pivotal role in connecting clients with subject-matter experts, empowering informed business decisions. Our Associates are dedicated to understanding each client’s specific research needs and efficiently delivering the most relevant experts, often within hours. Join us and contribute to Guidepoint’s continued success! As a Client Service Associate, you will delve into your clients' unique business inquiries and pinpoint the experts who can provide the insights necessary to address those questions. You will actively recruit new experts into our extensive network of over 1,750,000 Guidepoint Advisors, ensuring they are perfectly matched to client needs. For many, this role serves as an excellent entry point into their professional careers post-college, offering valuable experience and growth opportunities in a dynamic environment.

Role Overview RR Donnelley is hiring a Client Service Director focused on the Legal sector in Phoenix. This position leads client engagement efforts and manages relationships with legal clients, working to deliver reliable, high-quality service. What You Will Do Guide client engagement initiatives and act as a primary point of contact for legal clients Develop and maintain strong client relationships Drive strategic solutions for clients and support legal document processing improvements Collaborate with team members to refine and expand service offerings Ensure compliance and uphold best practices in legal documentation Team and Impact Work alongside a skilled team dedicated to enhancing legal document services. Your leadership will help shape client experiences and support ongoing innovation within RR Donnelley's legal service line.

We are seeking a talented Consulting Actuary / Client Relationship Manager (CRM) to join our team in Phoenix. Candidates must reside in one of the following cities: San Francisco, Los Angeles, Phoenix, or Denver, as this position is onsite.The CRM will manage a diverse portfolio of clients in the Western region, focusing particularly on the Public Sector market. This role is a unique opportunity to make a substantial and positive impact on the growth of our public sector retirement benefits consulting practice.The CRM will play a pivotal role, overseeing client relationships, managing projects, and driving new business initiatives. You will be the primary point of contact for assigned clients, ensuring their needs are met and satisfaction remains high. Collaborating with colleagues across Segal, you will deliver a comprehensive range of consulting services.Key Responsibilities:Proactively understand and anticipate client needs, exploring various solutions.Establish strong working relationships within client organizations.Innovate client deliverables and enhance industry presence.Provide strategic expertise on emerging trends in the employee retirement benefits sector.Utilize advanced actuarial concepts and methods effectively.Collaborate with Segal team members to foster impactful client relationships.Lead and engage in business development efforts aimed at existing and prospective public sector clients.Guide service teams and mentor staff to promote professional development.

Overview:The Client Service team at Guidepoint plays a crucial role in connecting clients with subject-matter experts, empowering them to make informed business decisions. Our dedicated team invests time to understand each client's unique research requirements and swiftly delivers the most relevant experts, often within hours. As a Client Service Associate, you will be integral to this process.Your Impact:In this role, you will engage with clients to grasp their specific business inquiries and identify the experts who can provide the most valuable insights. You will be responsible for expanding our network by finding and recruiting new experts, ensuring that we maintain our commitment to excellence in client service.

About ValonValon is revolutionizing the mortgage servicing and consumer lending landscape through a cutting-edge, technology-driven approach. Supported by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we have developed our platforms from scratch, steering clear of outdated legacy systems. This ensures that homeowners, lenders, and investors enjoy enhanced transparency, efficiency, and care. By integrating processes into a modern, AI-powered operating system, we are at the forefront of automation, compliance, and ongoing enhancement in both servicing and lending domains.Our mission is to empower homeowners by simplifying the mortgage experience, making it secure and financially beneficial. To fulfill this mission, we bring together top-tier engineers, servicing specialists, lending professionals, and operations leaders who are dedicated to enhancing the homeowner journey. We are not just redefining servicing and lending; we are creating pathways for talented individuals to shape the industry's future.As Valon expands its reach across various states, we are opening up exciting new roles and career opportunities. Joining Valon means becoming part of a rapidly growing company where innovation, teamwork, and customer impact are paramount. The mortgage sector is just the beginning; we are building the future of regulated finance, and we want you to join us.Client Experience at ValonThe Client Experience team is composed of dedicated and organized professionals committed to delivering exceptional service to our homeowners. Whether managing collections, overseeing default processes, or addressing homeowner concerns in real-time, our team acts as a vital link between Valon and our clients. Each member possesses extensive knowledge of the mortgage industry and is dedicated to upholding Valon’s mission of championing homeownership.Your RoleWe are looking for a Client Engagement Specialist who will adeptly manage both inbound and outbound communications with homeowners in a professional, efficient, and friendly manner. The ideal candidate will be able to transition seamlessly between the responsibilities of the Client Engagement and Collections teams as required.Key ResponsibilitiesInvestigate and resolve homeowner inquiries using our state-of-the-art internal mortgage servicing system.Document all homeowner communications meticulously.Advocate for Valon’s products and services with a strong emphasis on enhancing the homeowner experience.

Join AECOM as a Client Account Manager specializing in the mining sector. In this pivotal role, you will be responsible for nurturing client relationships and delivering top-notch solutions tailored to their needs. Your expertise will drive project success, enhance customer satisfaction, and contribute to the growth of our mining portfolio.

Are you an enthusiastic professional looking for a rewarding career that provides flexibility and opportunities for advancement? Your search ends here! This position allows you to work remotely, offering a flexible schedule that enables you to harmonize your personal and professional commitments while progressing in your career.Why You Should Apply:1. Work-Life Balance: Enjoy the freedom to work from the comfort of your home while adjusting your schedule to accommodate your lifestyle, ensuring you have time for what matters most.2. Supportive Community: Become part of a welcoming environment that prioritizes work-life balance and offers the support and flexibility necessary for your professional growth.3. Mentorship Opportunities: Benefit from guidance provided by seasoned leaders committed to your success, helping you to develop and excel in your role.Key Qualifications:• Strong commitment to delivering exceptional customer service.• Excellent communication and interpersonal skills.• Proven ability to lead and motivate teams to achieve remarkable results.• Aspiration for professional development while maintaining a healthy work-life balance.If you're ready to begin a rewarding career path that prioritizes flexibility, growth, and support, we encourage you to apply today! Seize this opportunity to work from home, enjoy a schedule that aligns with your lifestyle, and receive mentorship as you further your career in client service management.Don’t let this chance pass you by to balance your personal and professional goals. Apply now to take the next step towards a fulfilling career!*All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency).

Company OverviewAt Olsson, we are dedicated to engineering and designing innovative solutions that enhance the world around us. Our commitment to responsiveness, transparency, and results is unwavering, benefiting our employees, clients, and the communities we serve.As a people-centric organization, our most valuable asset is our employees. This culture fosters creativity and personal growth, enabling us to evolve as individuals and as a company, ultimately leaving a lasting positive impact on our environment. As a Senior Client Consultant in the semiconductor sector at Olsson, you will be a pivotal subject matter expert, specifically focusing on semiconductor and advanced manufacturing markets. Your core responsibilities will include managing client relationships, driving growth strategies for assigned clients, advising technical teams during project pursuits, and utilizing your technical expertise to enhance our business development initiatives. You will serve as the primary liaison, fostering key relationships throughout the organization, promoting our services, and overseeing strategic project engagements with clients.As a representative of our brand, you will engage with both clients and the local community, playing a crucial role in executing client growth strategies while ensuring exceptional service through consistent communication.Key Responsibilities:Formulate, implement, and oversee a comprehensive client growth strategy to identify new service opportunities for our clients.Anticipate and analyze client needs, preferences, and satisfaction levels, delivering tailored solutions that align with their business objectives.Establish and nurture relationships with key stakeholders, including clients, partners, community leaders, and political figures.Collaborate with internal teams on community engagement initiatives to enhance the firm's brand and build connections with influential decision-makers relevant to the client base.Act as the primary contact for the designated clients, ensuring their needs are met effectively and efficiently.

About ValonAt Valon, we are redefining the landscape of mortgage servicing and consumer direct lending through innovative technology. Supported by Andreessen Horowitz (a16z) and managing a substantial portfolio of over $130 billion in loans, we have developed our platforms from scratch—free from outdated legacy systems. This allows homeowners, lenders, and investors to enjoy unparalleled transparency, efficiency, and personalized service. By integrating processes into a state-of-the-art, AI-driven operating system, we are pioneering advancements in automation, compliance, and continuous improvement within our servicing and lending operations.Our mission is to empower every homeowner by simplifying and securing the mortgage experience while enhancing financial literacy. To accomplish this, we unite top-tier engineers, servicing experts, lending professionals, and operations leaders who are passionate about enhancing the homeowner journey. We are not merely transforming the current servicing and lending paradigms; we are also creating exciting opportunities for talented individuals to shape the future of the industry.As Valon grows, we are expanding our presence across multiple states, unveiling new roles and career paths. Joining Valon means becoming part of a rapidly scaling company where innovation, teamwork, and customer impact are paramount. The mortgage sector is just the beginning—we are building the future of regulated finance, and we invite you to be a part of our journey.Client Experience at ValonOur Client Experience team comprises dedicated and organized individuals committed to delivering outstanding service to our homeowners. From managing collections to addressing inquiries and resolving customer concerns in real-time, our team serves as the vital link between Valon Mortgage and our clients. With deep industry knowledge, each member is proud to champion Valon’s mission of promoting homeownership.About the RoleWe are seeking a Resolutions Specialist within our Client Experience team. This client-facing role involves managing inbound and outbound communications with homeowners and handling overflow calls from our Client Engagement Team. The Resolutions Specialist is crucial in ensuring our homeowners receive top-notch service while meeting essential contact center metrics. The ideal candidate excels in a fast-paced environment, possesses strong de-escalation skills, and can adapt to various business needs within Client Experience.

Marcus & Millichap is a national brokerage firm specializing in real estate investments. The company supports property owners and investors by providing research and analysis focused on income-generating properties across the United States. Role overview The Research Services team in Phoenix is hiring a Research Associate. This role centers on analyzing economic, commercial real estate, and investment data to identify key trends in the market. The Research Associate prepares reports, conducts analyses, and creates presentations that assist clients in making informed investment decisions. What you will do Analyze data related to economic conditions, commercial real estate, and investments Identify and highlight trends that impact property owners and investors Prepare clear reports and presentations based on research findings Location This position is based in Phoenix, AZ.

Marcus & Millichap stands as the premier brokerage firm specializing in real estate investments across the United States, with a network of offices nationwide. We provide unparalleled real estate research and analysis to empower property owners and investors in making informed decisions regarding their income-generating assets. We are currently looking for a passionate and detail-oriented Research Associate to join our esteemed Research Services team in Phoenix. The ideal candidate will exhibit a strong interest in analyzing economic indicators, commercial real estate metrics, and investment trends, synthesizing this information into insightful reports, analyses, and presentations that will assist our clients in making sound investment choices.

Are you seeking a rewarding career that offers both flexibility and opportunities for professional growth? Join us at A. O. Garcia Agency as a Client Benefits Advisor! This remote position allows you to manage your schedule, enabling a seamless balance between work and your personal life while advancing your professional journey.Why You Should Consider This Opportunity:1. Work-Life Harmony: Enjoy the flexibility of working from home, allowing you to create a schedule that fits your lifestyle and priorities.2. Supportive Culture: Become part of a compassionate community that prioritizes your well-being and career success, providing the support you need to thrive.3. Mentorship & Growth: Benefit from mentorship by seasoned professionals who are committed to your development, empowering you to excel in your career.Qualifications:• A strong commitment to providing exceptional customer service.• Excellent communication and interpersonal skills.• Proven leadership abilities to inspire teams toward outstanding achievements.• A passion for continuous professional growth while maintaining a healthy work-life balance.If you’re enthusiastic about embarking on a fulfilling career that champions flexibility, growth, and a supportive environment, apply today! Embrace the chance to work from home, enjoy a schedule that aligns with your life, and receive mentorship as you progress in your client service career.Don’t let this opportunity pass you by—take the next step towards a rewarding career!*Interviews will be held via Zoom video conferencing.(A. O. Garcia Agency operates as a third-party recruiter, not an insurance agency.)

Join our dynamic team at eoctebp as an Automotive Service Manager. In this pivotal role, you will oversee the daily operations of our service department, ensuring exceptional customer satisfaction while managing a skilled team of automotive technicians. Your expertise will drive service excellence and operational efficiency, making a significant impact on our business.

About the Role SGS is hiring a Clinical Research Coordinator for its Phoenix office. This position supports clinical trials from start to finish, helping maintain regulatory compliance and smooth study operations. Main Responsibilities Coordinate daily activities for clinical studies, including participant recruitment, scheduling, and follow-up Work closely with clinical teams to manage documentation and track study progress Support data collection and assist with analysis to ensure accurate reporting Help maintain compliance with regulatory requirements throughout the research process Location This role is based in Phoenix.

Brillio is a leading partner for numerous Fortune 1000 companies aiming to transform challenges into competitive advantages through innovative digital adoption. Supported by Bain Capital private equity and Orogen Group, Brillio has achieved a remarkable growth rate of nearly 60% year-over-year since our establishment in 2014, making us one of the fastest-growing digital technology service providers. We empower clients to leverage the transformative capabilities of technology's four superpowers: cloud computing, the Internet of Things (IoT), artificial intelligence (AI), and mobility. Our expertise encompasses Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering, enabling clients to innovate swiftly for growth, develop digital products, create service platforms, and enhance data-driven performance. With delivery locations spanning the United States, Romania, Canada, Mexico, and India, our expanding global team of over 5,500 Brillians merges cutting-edge technology with design thinking to tackle intricate business challenges and foster competitive differentiation for our clients. Brillio has proudly been recognized as a ‘Great Place To Work’ in both 2021 and 2022. Discover more at www.Brillio.com. Role Overview:The Junior Client Partner position is a vital part of the Brillio Customer Success team for North America, tasked with supporting sales and business development strategies, as well as fostering executive relationships with one of our key clients in the Financial Services sector. In this capacity, the chosen candidate will play a pivotal role in driving customer experience and revenue growth. Responsibilities will include establishing and nurturing relationships at the CXO level and developing a long-term strategic partnership with the client. Given Brillio’s robust presence in the Financial Services sector and our entrepreneurial spirit, this role offers an exciting growth opportunity for the right individual to make substantial contributions to a rapidly expanding company within a dynamic field.

Client CoordinatorEmily R. Taylor, Attorney PLLC | Phoenix, Arizona Full-Time, In-Person | Hours: Monday–Thursday 8:00–4:30, Friday 8:00–2:30About Our FirmEmily R. Taylor, Attorney PLLC is a dedicated Arizona law firm specializing in estate and disability planning for individuals and families. Our mission is to empower clients by clarifying their wishes, safeguarding their most valuable assets, and establishing legal frameworks that accommodate both everyday circumstances and unforeseen events. We frequently assist parents in planning for children with disabilities, navigate complex decisions for blended families, and advocate for individuals wishing to have their voices heard throughout their life stages.Role OverviewThe Client Coordinator is essential in overseeing the firm’s daily communication and operational flow. This role entails managing incoming calls, guiding prospective clients through the intake process, coordinating appointments, handling incoming mail, and meticulously organizing client documents and correspondence. As the nucleus of communication, the Client Coordinator supports attorneys and team members by ensuring accurate systems, seamless information flow, and efficient operations while providing a consistently courteous and professional experience for every client.Client Communication & Intake ResponsibilitiesManage and respond to incoming calls with warmth, professionalism, and efficiency.Assist potential clients through the initial intake process by screening calls, collecting essential information, and directing them appropriately.Scheduling & Calendar Management ResponsibilitiesArrange consultations, calls, and meetings (in-person, Zoom, and phone).Coordinate calendars for attorneys and client coordinators.Confirm upcoming appointments and ensure that calendars are precise and current.Systems & Workflow Management ResponsibilitiesCreate and manage new matters in Clio Manage and Clio Grow.Keep accurate records in spreadsheets and internal systems.Distribute questionnaires and onboarding materials to new clients.Monitor and update communication channels (Slack, email, calendaring systems).Administrative Support ResponsibilitiesScan, upload, and organize incoming mail, client documents, questionnaires, and correspondence.Uphold strict client confidentiality and adhere to document handling protocols.

Payabli is a cutting-edge Payments Infrastructure and Monetization Platform specifically designed for vertical software companies. By leveraging a singular, developer-friendly API with low-code embedded payment components, Payabli empowers platforms to effortlessly integrate, monetize, and operationalize payments, transforming payments into an integral element of their platform and business strategy.Our solution unifies payment acceptance, issuance, and advanced operational tools, enabling software companies to manage and move funds through a consolidated infrastructure stack, providing complete control over the payment experience. With compliance to PCI DSS 4.0 and SOC 2 standards, Payabli’s infrastructure ensures enterprise-level reliability and trust, while utilizing AI-driven insights to enhance visibility, optimize operations, and accelerate revenue growth.Supported by top fintech investors such as QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is redefining the benchmark for embedded payments infrastructure, fueling the next wave of vertical SaaS.Position Overview: As the Client Support Team Lead, you will play a pivotal role in establishing and expanding our frontline support operations while adopting a hands-on approach to customer service. You will develop team capabilities, set quality standards, and ensure top-tier service delivery to our 146+ partner platforms and over 100,000 merchants.Location: This is a fully remote position; however, candidates must be located in the Greater Phoenix area.Key Responsibilities:Team Leadership (60-70% of your time)Build and manage a dedicated team of 5-10 Client Support Associates to address tier 1 inquiries from merchants and partners.Design training programs for onboarding new hires and enhancing the skills of existing team members based on developed materials.Conduct quality assurance assessments of ticket responses and customer interactions to uphold service excellence and pinpoint improvement opportunities for agents and the team.Coach and mentor team members through individual meetings, performance evaluations, and skill development initiatives.Track team performance against SLA targets.