About the job
As the Retail Assistant Store Manager at Vuori, you will play a pivotal role in supporting the Retail Store Manager to inspire and lead our retail sales team. This position emphasizes building authentic connections with customers while embodying Vuori’s brand ethos through expert product knowledge and a positive demeanor. You will also motivate the team to uphold Vuori’s high standards in both retail sales and customer service.
Your Responsibilities:
Create Unforgettable Customer Experiences
- Collaborate with the sales team to guarantee that every customer receives an exceptional shopping experience.
- Take charge of the sales floor, ensuring that customer satisfaction is the top priority.
- Prepare fitting rooms, assist in finding sizes, and provide honest, knowledgeable feedback on merchandise style and fit.
- Build lasting customer relationships by discussing product details, introducing new arrivals, and inviting them to upcoming events.
- Stay updated on trending products and share this knowledge with customers and team members.
Drive Business Success
- Oversee daily store operations in the absence of the Store Manager.
- Inspire the sales team to achieve sales targets in a commission-based environment.
- Pursue ongoing product knowledge in fashion and activewear to serve as an expert resource for customers.
- Guide the team in completing projects while maintaining a strong focus on customer satisfaction.
- Communicate inventory requirements to support overall business objectives.
Leadership and Ownership
- Assist the Store Inventory Lead with product shipments and inventory management.
- Partner with the Retail Store Manager for daily store maintenance, sales strategies, and team management to ensure smooth operations.
- Lead the team in maintaining store presentation, restocking, and cleanliness.
- Exercise utmost responsibility and adherence to safety protocols during store opening and closing.
- Encourage team members to consistently perform at their best, maintain punctuality, and uphold their responsibilities.
Operational Excellence
- Conduct weekly manual restocks and submit reports to inventory management.
- Perform weekly cycle counts to ensure inventory accuracy.
- Assist in processing incoming weekly shipments.
- Ensure that all store supplies are adequately stocked and communicate needs monthly.
- Manage online returns and defective products, ensuring they are shipped to the warehouse as needed.
- Ensure daily handling of restock and destock activities.
- Maintain an organized backroom and keep bins tidy.
- Manage Aloha displays, refreshing and restocking them weekly.
