About the job
Entain, a global sports betting and gaming entertainment provider, is hiring a Retail Customer Service Representative for its Birmingham location. The team aims to create welcoming experiences for everyone who visits the shop.
Role overview
This position centers on supporting customers in person at the retail counter. The focus is on helping visitors with their questions, handling requests, and making sure each interaction is positive.
What you will do
- Assist customers in the shop by answering questions and responding to requests
- Handle customer inquiries face-to-face
- Promote Entain’s products and services at the counter
Requirements
- Interest in customer service and helping others
- Comfortable working in a busy retail environment
- Clear communication skills and a helpful attitude
This role is located at an Entain retail shop in Birmingham.

