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Retail Support Specialist at DSI Systems | Vancouver, WA

DSI SystemsVancouver, Washington, United States
On-site Full-time $26/hr - $26/hr

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Experience Level

Entry Level

Qualifications

QualificationsHigh School Diploma or equivalent required; Bachelor's degree preferred. Prior experience in retail or customer service preferred. Strong problem-solving skills and the ability to think critically in high-pressure situations. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Proficiency in navigating technology and various software systems.

About the job

Become a Part of Our Dynamic Team!

With over 40 years of expertise in sales enablement and delivering tailored business solutions, DSI Systems is dedicated to maximizing value and driving results for our clients and partners. We are seeking enthusiastic individuals who are ready to make a significant contribution in the realms of sales and customer service. Our vibrant and fulfilling work environment provides a platform for you to thrive and create a meaningful impact.

Position Summary

The Retail Support Specialist (RSS) plays a pivotal role in providing direct, hands-on assistance to AT&T customers within bustling national retail settings. You will interact with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-traffic situations. To excel in this role, you must possess excellent communication skills, emotional resilience, comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail atmosphere.

 

Primary Responsibilities:

 Customer Support

  • Deliver professional, friendly, and solution-oriented support to AT&T customers in national retail locations.
  • Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.
  • Troubleshoot wireless devices, network challenges, and feature functionalities.
  • Maintain effectiveness in high-volume retail settings, ensuring focus, professionalism, and service quality during peak periods and escalated matters.

 Support for Retail Partners

  • Serve as the AT&T expert for retail personnel and third-party labor associates.
  • Act as the primary AT&T representative for these partners, spearheading in-store assistance for retail escalations.
  • Engage proactively with store management to resolve customer issues, reinforcing partnership alignment and ensuring a top-notch customer experience.

Work Environment & Schedule Expectations

  • This role is conducted in a retail environment, necessitating standing, walking, and engaging on the sales floor for up to 8 hours daily.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
  • Comfortable working in busy, customer-centric settings with frequent interaction and problem-solving demands.

Operational Excellence

  • Efficiently navigate multiple systems while interacting with customers in real time.
  • Thoroughly document all interactions for accuracy and clarity.
  • Comply with company policies, compliance standards, and privacy regulations.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction ratings.
  • Implement and uphold approved planograms for mobile devices and signage.

About DSI Systems

At DSI Systems, we are leaders in sales enablement with a legacy of over four decades of delivering customized business solutions. Our commitment to innovation and excellence drives us to provide unparalleled value to our clients and partners.

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