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Rider Optimization Specialist

Delivery HeroBuenos Aires
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Bachelor's degree or advanced students in fields such as Data Science, Industrial Engineering, Economics, Business Administration, or related disciplines. Professional experience in data analysis, performance management, operations, product analytics, or project management, ideally in high-data volume environments. Experience collaborating with local, regional, or cross-functional teams. Advanced proficiency in Google Sheets (essential). Advanced SQL knowledge (preferred). Experience with data visualization tools (Looker, Tableau, or similar) is a plus. Knowledge of Python or R for analysis is advantageous. Advanced English skills (both oral and written) are essential for daily interactions with global teams.

About the job

We are seeking a passionate Rider Optimization Specialist to join our Logistics team.

 

Job Description

  • Deep understanding of rider staffing processes, encompassing rider acquisition, performance, productivity, and overall rider experience.

  • Responsible for monitoring and enhancing regional rider planning. Supervise and analyze key metrics to ensure precise shift creation while prioritizing operational efficiency and user experience.

  • Conduct root cause analyses of sector-related issues, developing data-driven solutions and spearheading comprehensive improvement initiatives from diagnosis through implementation and impact measurement.

  • Contribute insights and proposals for improving product offerings and models from headquarters (DH) to automate and streamline staffing processes.

About Delivery Hero

PedidosYa is part of Delivery Hero, the world’s leading delivery company operating in over 70 countries worldwide. PedidosYa is the leading technology company in delivery and quick commerce in Latin America. It is a fast, simple, and accessible platform that connects millions of users, merchants, and riders to a wide variety of products and services within the community. In 2020, the company launched PedidosYa Market, the first 100% digital market delivering food and household items within 10 minutes after placing an order. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index.

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