About the job
Join OneTouch Direct, a leader in the contact center industry since 1998. We partner with Fortune 500 companies to deliver exceptional products and outstanding service, establishing ourselves as a pivotal extension of our clients. Our internal culture is vibrant and distinctive, fostering an environment that encourages growth and excellence.
We are seeking a dedicated Sales & Customer Service Representative to enhance our team in Tampa, Florida, supporting T-Mobile. In this dynamic role, you will interact with customers, resolve their inquiries, and actively promote our innovative products and services. Your ability to provide exceptional customer experiences will be crucial in driving our sales success.
Key Responsibilities:
- Professionally handle customer calls, ensuring efficiency and professionalism.
- Resolve customer issues and inquiries, guaranteeing complete satisfaction.
- Identify and leverage upselling and cross-selling opportunities during interactions.
- Maintain precise records of all customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer engagement.
Qualifications:
- Minimum of 1 year experience in sales and customer service preferred.
- Exceptional verbal and written communication skills.
- Able to thrive in a fast-paced, team-oriented environment.
- Proficient in Microsoft Office Suite.
- Strong problem-solving abilities with a customer-centric approach.
- Positive attitude and motivation to meet and exceed sales targets.
Benefits:
- Full-Time. Work 40 hours per week with opportunities for overtime!
- Competitive Compensation. Base hourly salary plus benefits!
- Comprehensive Training. Paid training and development opportunities.
- Health Benefits. Comprehensive Health Care Plan (Medical, Dental, & Vision).
- Inclusive Culture. A diverse and welcoming workplace with Employee Resource Groups and a positive work environment.
