Key Responsibilities:Educate both new and existing free Asana users on the value of our Premium, Business, and Enterprise offerings. Engage prospects through creative follow-up communications to maintain active engagement. Efficiently manage a high volume of inbound and outbound communications. Handle inbound sales leads effectively, using them as a platform to explore other areas of the prospective company. Conduct qualification meetings with new customers. Ensure a smooth transition of appointments to the appropriate sales team. Accurately log, update, and maintain daily activity and prospect information in Salesforce. Analyze sales data and collaborate closely with Marketing and Sales Teams to develop innovative outreach strategies. About You:Fluency in both written and spoken German and English; proficiency in an additional language is a plus. Strong desire to learn and advance a career in Software Sales (SaaS). Prior experience in customer-facing roles, particularly in inbound/outbound sales development. Enthusiastic about technology and eager to share this passion with others. Excellent communication skills, empathy, and a commitment to integrity. Self-motivated with an ability to identify inefficiencies and improve processes for optimal results. Dedication to continuous learning, adaptability, and maintaining a positive outlook.
About the role
Join our dynamic EMEA Sales team at Asana as an Inbound Sales Development Representative (SDR) fluent in German. We seek an intellectually curious and motivated individual who is eager to engage with both existing Asana users and potential customers. Through targeted outreach via emails, phone calls, and social media, you will connect with prospects to create qualified sales opportunities for our Corporate and Enterprise sales teams across the region. This role offers a fantastic opportunity to gain foundational sales skills while collaborating with an innovative, product-focused team dedicated to enhancing our technology sales strategy.
This position is based in our Dublin office, following a hybrid working model. Standard in-office days are Monday, Tuesday, and Thursday, with the opportunity to work from home on Wednesdays. Depending on your role and team collaboration, working from home on Fridays may also be an option. Your recruiter will provide further details during the interview process.
About Asana
At Asana, we are committed to helping teams work together effortlessly. We provide a collaborative platform that enhances productivity and drives results. Our innovative approach to technology sales is designed to ensure our customers achieve their goals efficiently.
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and tackle exciting challenges head-on. We are seeking an individual who thrives in dynamic environments, operates independently, and maintains a strong customer-centric focus while contributing to the growth of our program. In this role, you will serve as the primary contact f…
Join HubSpot as a German Lead Customer Success Manager for Strategic Accounts, where you will play a key role in driving customer satisfaction and business growth. In this dynamic position, you will engage with our strategic clients, ensuring they receive exceptional service and support throughout their journey with HubSpot.Your responsibilities will include developing strong relationships with clients, understanding their needs, and providing tailored solutions that enhance their experience and success with our platform.
As a Customer Success Manager at MongoDB, you will immerse yourself in technology and confront exciting challenges head-on. We seek a proactive individual who excels in managing ambiguity and operates independently while maintaining a strong customer focus. You will serve as a primary contact for MongoDB end-users, utilizing your technical and account management expertise to lead collaboration across Sales, Professional Services, Solutions Architects, and more.This position is available for candidates based in Dublin as part of our hybrid work model.
Who We Are About Stripe Stripe is a leading financial infrastructure platform empowering businesses worldwide. From industry giants to innovative startups, millions leverage Stripe to accept payments, enhance revenue, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, and we have an incredible journey ahead. This is your chance to help shape the global economy and engage in the most impactful work of your career. About the Team As a Technical Account Manager, you will collaborate across multiple functions to support Stripe’s most significant and sophisticated users. By building trusted relationships, we provide tailored strategic guidance and proactively identify areas of opportunity to help businesses maximize value for their customers, streamline their technical operations, and accelerate global growth using Stripe. Your Responsibilities Key Responsibilities Deliver a Gold Standard Experience to key stakeholders in your assigned accounts. Collaborate with the broader Operations team to ensure access to resources and knowledge that promote a Gold Standard Experience across all user interactions, including support channels, documentation, and product feedback. Cultivate long-lasting relationships with users to enhance loyalty towards Stripe and our suite of products. Work cross-functionally both internally and with client organizations to implement operational solutions addressing issues such as fraud, disputes, declines, product adoption, and global expansion. Partner closely with Customer Success and other user-facing teams to enhance user support on Stripe. Lead meetings with users, both in-person and via video conferencing. Contribute to the ongoing development of our support offerings. Create user-facing content focused on long-term solutions.
The Relationship Account Management team at MongoDB builds ongoing partnerships with established clients throughout EMEA. Since launching three years ago, the team has grown in step with MongoDB’s expanding presence in the region. Role overview The Relationship Account Manager (German Speaking) manages a portfolio of strategic enterprise clients. This position focuses on client retention and growth, supporting customers as they work toward their business goals using MongoDB’s products and services. The RAM serves as the main contact for assigned accounts and represents client needs within the company. Key responsibilities Serve as the primary point of contact for a set group of enterprise accounts Support client success by understanding business objectives and providing guidance Encourage education and enablement on MongoDB’s offerings Find opportunities for upselling and cross-selling within the account base Handle renewals and activities that drive retention Oversee all aspects of the customer relationship for assigned accounts Location and work model This role is based in Dublin and follows MongoDB’s hybrid work approach, combining onsite and remote work as part of the local team.
About RemoteRemote addresses the complex challenge of global employment compliance, enabling organizations to effortlessly hire, compensate, and manage international teams. Our commitment to innovation fosters a dynamic work culture where exceptional talent collaborates asynchronously across six continents (Antarctica is the last frontier!). Every role at Remote incorporates Automation and AI capabilities, emphasizing our core values. We invite you to contribute your unique skills and perspectives to help us create a world-class HR platform. If you are driven, eager to learn, and ambitious, consider joining us to shape the future of work. Apply today!What You Will DoAs a Sales Development Manager at Remote, you will play a pivotal role in our Sales team by supporting our EMEA-based Outbound Sales Development Representatives during this exciting growth phase. Your efforts will be crucial in generating a steady pipeline of qualified business opportunities and nurturing high-potential talent for internal promotions.As the first point of contact with prospective customers, you will have the opportunity to make a lasting impression as you build new relationships.
Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to facilitating the buying, selling, and discovery of cherished items. We are revolutionizing e-commerce by merging community spirit, shopping, and entertainment into a unique experience tailored just for you. Operating as a remote-focused team, we thrive on innovation and are firmly rooted in our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collectively shaping the future of online marketplaces.Our live auctions cater to a diverse array of interests, offering everything from fashion, beauty, and electronics to collectibles such as trading cards, comic books, and even live plants.And this is just the beginning! As one of the fastest-growing marketplaces, we are in search of courageous, innovative problem solvers across all departments. Stay updated with the latest Whatnot news on our blog and engineering updates as we empower individuals to transform their passions into thriving businesses while connecting people through commerce. Position OverviewAs a vital member of the Customer Experience team, you will play an essential role in enhancing the user experience by optimizing processes, managing orders, and expertly resolving issues. Your mission will be to ensure our customers receive their orders promptly and efficiently, and to rectify any complications that may arise with utmost care.Engage with buyers and sellers, adopting a customer-centric approach to foster positive interactions.Address all customer inquiries related to payments, orders, shipments, and general queries with exceptional quality and efficiency.Develop comprehensive expertise in Whatnot’s products, processes, and systems to enhance user satisfaction.Collaborate with cross-functional teams to investigate and resolve outstanding questions effectively.Identify opportunities to reduce repeat inquiries and elevate the overall customer experience.We provide flexibility to work either remotely or from our global office hubs, valuing in-person collaboration for planning, problem-solving, and connection. Candidates must reside within a reasonable commuting distance...
Since its inception, Fivetran has been dedicated to simplifying and enhancing data accessibility, akin to the reliability of electricity. Our technology ensures that customer data seamlessly integrates into their warehouses, standardized and ready for analysis, without the need for engineering or ongoing maintenance. We take pride in enabling numerous organizations to harness our solutions daily, empowering them to become fully data-driven.About the RoleAt Fivetran, we are constructing the essential infrastructure that fuels analytics and artificial intelligence. We seek a proactive New Business Commercial Account Executive to assist more companies across the DACH region in managing, trusting, and utilizing their data effectively at scale. This role is ideal for individuals who are equally passionate about generating opportunities and closing deals. You will take an active role in outbound prospecting, developing your own pipeline, and leading customers through insightful and consultative sales dialogues.This is a full-time position based in our Dublin office. Our hybrid work model promotes a mix of remote flexibility and in-person collaboration, requiring two days in the office each week to foster team connections and development.
Join MongoDB, the trailblazer in the database industry, where we are redefining how data is managed and utilized. With the database market projected to exceed $121 billion by 2025, our innovative solutions empower developers to craft extraordinary applications that impact everyday life. As the foremost modern data platform and the first database provider to go public in over two decades, MongoDB is at the forefront of technological advancement and creativity.As a Customer Success Manager, you will embody a strong passion for technology and a commitment to embracing new challenges. We seek a proactive individual who excels in ambiguous environments and can operate independently while prioritizing customer satisfaction. You will serve as a key point of contact for MongoDB’s users, utilizing your technical expertise and account management skills to lead cross-functional account teams, including Sales, Professional Services, and Solution Architects.This position is based in Dublin, embracing our hybrid work model.
At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our advanced AI agent, Fin, is designed to provide seamless and reliable customer service, empowering businesses to enhance their customer interactions significantly. With the integration of our Helpdesk, businesses can enjoy a complete solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries that necessitate human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is committed to setting new benchmarks in customer service. Our core values drive us to push boundaries, act quickly, and consistently provide outstanding value to our clients.What’s the opportunity?As a German-Speaking Mid-Market Account Executive, you will play a pivotal role in propelling our new business growth. Join our dynamic sales organization as we embark on an exciting journey ahead.At Intercom, we are committed to reshaping the sales landscape. We ask our clients to integrate Intercom into the heart of their operations, and we achieve this by placing our customers at the center of our strategy. We genuinely believe in the growth and development of every new team member. As part of the Account Executive team, you’ll join a community that values internal promotion, creativity, and ownership, providing ample opportunities for advancement.What will I be doing?Promote and drive the adoption of Intercom within our Mid-Market segment.Oversee the complete sales cycle for Intercom’s Mid-Market customers, utilizing a consultative sales approach from prospecting to closing.Deliver timely and precise forecasts, ensuring clear visibility on revenue performance.Stay informed about our evolving products and processes.Create customized demonstrations tailored to meet client needs.Engage in team mentoring and development initiatives.Act as the voice of the customer to cross-functional partners, including Marketing and Product teams.Contribute to the growth of our global Enterprise business by pioneering new best practices and leading projects to elevate the team.What skills do I need?5+ years of experience as an Account Executive.3+ years of SaaS experience in selling similar products.Proven sales instincts and a track record of success.
Join harvey as a Sales Development Representative and leverage your German language skills to drive sales and foster client relationships. In this dynamic role, you will connect with potential customers, qualify leads, and support our sales team in achieving targets.
Full-time|From €36K/yr|On-site|Dublin, County Dublin, Ireland
Join our dynamic team as a Business Development Representative (BDR) and be at the forefront of a transformative tech initiative. In this pivotal role within our Sales Organization, you will collaborate closely with your designated sales team to identify, qualify, and cultivate promising cloud computing opportunities. Your contributions will directly support our Field sellers in generating a high-quality pipeline, empowering them to achieve or surpass their sales targets. By gaining a profound understanding of how our innovative solutions address customers' digital challenges, you will hone your qualification and sales skills, paving the way for a rewarding career in sales.Key Responsibilities:Drive sales demand through proactive engagement with prospects and current clients via video calls, phone, email, and social media, identifying, qualifying, and nurturing sales leads.Collaborate effectively with Sales teams to support their target achievements.Engage with C-level executives, IT Directors, and key decision-makers to penetrate strategic accounts with significant revenue potential.Learn and execute solution selling campaigns that align our offerings with the business needs of customers, particularly in the realm of Digital Transformation.Ensure the accuracy and timeliness of opportunity updates in our Customer Relationship Management (CRM) tool.Meet monthly and quarterly objectives focused on Pipeline Creation and Qualification.
Embrace the Evolution of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to helping you buy, sell, and uncover the items you cherish. We're revolutionizing online commerce by merging community, shopping, and entertainment into a vibrant ecosystem tailored just for you. With a remote co-located team, our inspiration springs from innovation, firmly rooted in our core values. Our hubs span the US, UK, Germany, Ireland, and Poland, as we collectively shape the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And we’re just getting started! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across all functions. Stay updated with Whatnot through our news and engineering blogs and join us in empowering individuals to turn their passions into businesses while fostering community through commerce. Role OverviewThe Trust & Risk team plays a pivotal role in ensuring Whatnot remains a secure and trustworthy platform for our buyers and sellers. As a Trust & Risk Agent, you will be the frontline support, addressing escalated and urgent customer issues related to the Whatnot platform.Offer responsive email support for our German-speaking users confronting trust and safety challenges.De-escalate customer concerns while imparting knowledge through clear communication that leads to successful resolutions and enhances marketplace safety.Conduct thorough investigations into complex and sensitive Trust & Risk cases, ensuring high levels of customer satisfaction.Act as the escalation point for issues requiring in-depth cultural and linguistic understanding.Collaborate with various departments to address and resolve outstanding issues.Manage a backlog of open cases efficiently while monitoring key operational metrics.Represent Whatnot with utmost integrity and professionalism.Review and analyze key metrics to make informed operational decisions.
As a Senior Customer Success Manager at Crusoe Technologies, you will play a pivotal role in ensuring our clients achieve maximum value from our cutting-edge solutions. You will lead strategic initiatives to enhance customer engagement and retention while collaborating with cross-functional teams to drive excellence in service delivery.Your expertise in customer success will enable you to build strong relationships with clients, understand their needs, and tailor solutions that meet their goals. You will coach and mentor junior team members, fostering a culture of continuous improvement and customer-centricity.
About OmniOmni is an innovative business intelligence and embedded analytics platform dedicated to empowering organizations to explore, comprehend, and leverage their data effectively. Our headquarters is located in San Francisco, with additional hubs across EMEA and APAC. We are proud to be supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleAt Omni, we're passionate about enabling businesses to make informed decisions and develop new products through data insights. Since our commercial launch last year, we have cultivated a diverse and innovative clientele across multiple industries who place their trust in our products and team. As we embark on our growth journey, we are seeking driven sales pioneers to elevate Omni to new heights.As a Business Development Representative (BDR), you will be a key player in our team, responsible for identifying and cultivating new business opportunities by prospecting and qualifying potential customers and partners. You will play an integral role in our growth strategy, managing and creating early funnel opportunities, while collaborating cross-functionally with sales and marketing to design and implement unique go-to-market campaigns with a sense of urgency.We are committed to promoting from within and assisting you in crafting your career path, ensuring your growth in the sales profession.
LinkedIn is seeking a Senior Account Director for Sales Solutions in Dublin. This position requires fluency in German and a strong background in sales strategy and client relationship management. Role overview This role centers on leading sales initiatives and supporting clients with tailored solutions. The Senior Account Director will work closely with clients to understand their needs and help them achieve their goals through LinkedIn’s Sales Solutions products. What you will do Develop and execute sales strategies for clients in the German-speaking market Build and maintain strong relationships with key accounts Drive adoption of LinkedIn’s Sales Solutions products to help clients succeed Requirements Fluency in German Proven experience in sales strategy development Track record of managing and growing client relationships
At Delve, we pride ourselves on our rapid response and genuine commitment to our customers' success. Our exceptional customer support is a testament to our dedication, and we are on the lookout for passionate individuals to enhance our Customer Success team. With the backing of Insight Partners, General Catalyst, Y Combinator, and other premier investors, we are thrilled to announce our recent $32M Series A funding, propelling our swift growth!The RoleWe are seeking a Customer Success Manager to take charge of client relationships after the sale. Your primary objective will be to optimize platform usage and ensure compliance rates are met. As the representative face of Delve, your role will be crucial in driving customer success, which will in turn facilitate renewals and opportunities for expansion.Your focus will encompass three main areas:Onboarding: Assisting customers in realizing their first value swiftlyAdoption: Encouraging continuous engagement and usage of the platformRenewal & Growth: Actively identifying achievements and opportunities for expansionOur Customer Success ValuesAt Delve, our Customer Success team embodies the following principles:Conclude Every Interaction - Whether it's a simple thank you or an acknowledgment, ensure every customer interaction ends on a positive note.Go the Extra Mile - Take initiative to alleviate customers' burdens when possible. A thoughtful gesture like sending donuts to celebrate a fundraise can go a long way.Be a Delve Advocate - Maintain a positive representation of Delve in all communications to build trust for renewals and upsells.Regularly Demonstrate ROI - Consistently validate the decision to partner with Delve by illustrating the time and cost savings achieved.Your ResponsibilitiesConduct effective onboarding sessions to facilitate customer setup on the Delve platformRespond to customer inquiries within a 5-minute windowCollaborate with teams from leading companies (e.g., Lovable, 11x, Bland)Schedule regular check-ins to demonstrate value and uncover expansion opportunitiesProactively engage with accounts to boost usage
Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide round-the-clock, flawless customer service, thereby revolutionizing their customer interactions. Fin can be integrated with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for more intricate or high-touch inquiries that necessitate human intervention.Established in 2011 and relied upon by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks in customer service. Guided by our core values, we continuously push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What’s the Opportunity?Customer Success Managers (CSMs) at Intercom collaborate with a diverse array of dynamic customers across multiple industries, navigating through various phases of their business journey to ensure they extract the full value from their Intercom investment. CSMs actively engage with clients to foster early and sustained success by implementing methodologies that encourage product adoption, solution expansion, and long-term growth.As a CSM, you will cultivate relationships and gain a deep understanding of the Intercom customer journey. You will be equipped to help customers overcome obstacles, delivering value realization through proactive and systematic customer engagement and best practices.You will leverage your product knowledge to assist customers in overcoming challenges associated with the implementation and growth of our AI offerings, acting as a trusted advisor to facilitate necessary changes.You’ll interact with a range of customer profiles, including C-Level executives, CX leaders, and complex global CX teams to support the successful adoption and expansion of their Intercom solution investments.Your ResponsibilitiesEstablish a trusted advisor relationship with C-suite customers, driving success with our platform to ensure they derive maximum value from our solutions throughout their lifecycle.Lead the customer and Intercom account teams (Sales, Partners, Solution Engineers) in crafting Customer Success Plans, which include quarterly business reviews (QBRs), executive business reviews, strategic planning sessions, and, when necessary, churn mitigation plans.Serve as an expert and advisor, maintaining deep knowledge of Intercom products and solutions to enhance our customers' ability to successfully adopt the most relevant features for their specific needs.Engage actively with your customers to foster a collaborative environment and ensure their success.
Notion Labs Inc. is hiring a Scaled Customer Success Manager in Dublin, Ireland. This position focuses on supporting French-speaking clients and helping them get the most out of Notion’s products. Role overview This role centers on building strong relationships with customers who use French as their primary language. The Scaled Customer Success Manager works to understand client needs, answer questions, and guide users so they can achieve their goals with Notion. What you will do Engage with French-speaking customers to ensure they are satisfied with Notion’s offerings Identify customer needs and recommend solutions that fit their workflows Help clients realize the full value of Notion’s products through ongoing support Requirements Fluency in French Strong communication skills Ability to understand and address customer needs
As a Bilingual Customer Success Manager at Datadog, you will play a pivotal role in fostering strong relationships within our customer base by driving product adoption and ensuring a seamless onboarding experience. Your primary focus will be on advocating for the customer, enhancing their experience, and identifying growth opportunities through effective up-selling and cross-selling strategies. By employing a customer-centric methodology, you will discover unique customer needs and articulate the significant value of the Datadog solutions.At Datadog, we cherish our collaborative office culture, which nurtures creativity and teamwork. Our hybrid work environment enables our team members to achieve a balance that suits their individual lifestyles.
