About the job
Storm Technology, a Microsoft Solutions Partner in Dublin, has supported clients for over 27 years by helping them use digital tools to achieve real business results. The company brings together business professionals, technology specialists, and change management experts who work closely to deliver measurable outcomes.
Role overview
The Sales Operations Administrator joins the Sales department and reports directly to the Sales Operation Lead. This position is based in Dublin and follows a flexible hybrid working model, with occasional travel required. Acting as a key link between internal teams and customers, the role focuses on supporting commercial processes and account management. Responsibilities include managing licenses, renewals, support contracts, quotations, and related documentation to ensure accuracy and compliance with both internal and vendor standards.
Main responsibilities
- Prepare and manage sales quotations, renewals, upgrades, and licensing documentation.
- Assist in moving opportunities from quotation through approval to closure.
- Maintain accurate records of opportunities, renewals, and amendments using CRM and internal tools.
- Support the creation of commercial and contractual documents.
Licensing and renewals management
- Oversee the operational lifecycle of software licenses and support contracts, collaborating with Sales and Customer Success teams on renewals and amendments.
- Keep license and renewal schedules current and help prepare renewal pricing.
- Serve as a main contact for internal and customer questions about licensing, renewals, and entitlements.
Customer success and account coordination
- Coordinate license onboarding, renewals, and ongoing support administration.
- Maintain accurate records of active licenses, renewals, and support agreements.
- Participate in internal handovers and contract reviews when needed.
Systems, compliance, and improvement
- Ensure data accuracy across systems and processes to support compliance and ongoing improvement efforts.
Location and reporting
- Location: Dublin (flexible hybrid model)
- Reports to: Sales Operation Lead
- Travel: Occasional

