Sales Training Manager

Join Payoneer as a Customer Onboarding Manager and play a pivotal role in ensuring our clients have a seamless and effective onboarding experience. You will be responsible for guiding new customers through the onboarding process, providing them with the necessary tools and knowledge to maximize their use of our services. Your expertise will help foster strong relationships and enhance customer satisfaction.

About AdalFi:AdalFi is at the forefront of transforming digital lending in Pakistan. Our innovative approach develops intelligent credit infrastructures for banks, empowering them to execute real-time, automated lending decisions through cutting-edge data science, machine learning, and AI technologies.About the Role:We are on the lookout for a passionate Customer Success Manager (CSM) who will cultivate long-term, trusted relationships with our fintech partners, ensuring they derive maximum value from our offerings. In this pivotal role, you will serve as the strategic partner and primary point of contact for our clients, driving product adoption, enhancing retention, and facilitating growth, all while adhering to industry regulations.Key Responsibilities:Act as a trusted advisor to clients by aligning our solutions with their business goals and financial operations.Proactively analyze customer health metrics (usage, transaction volumes, adoption) to identify potential risks and opportunities.Conduct quarterly business reviews and strategic sessions to demonstrate ROI and promote product adoption.Work collaboratively with product, engineering, and compliance teams to address technical issues and communicate customer feedback.Stay informed about fintech regulations (such as PCI DSS, KYC/AML, PSD2, open banking) to advise customers on compliance and risk management best practices.Act as the voice of the customer to influence product roadmaps and feature enhancements.

Grade Level: L3Location: LahoreLast date to apply: 2nd March 2026Overview of the Role:We are in search of a results-oriented Manager of Data Sourcing & Integration within the Customer Experience (CX) domain. This pivotal role demands leadership in customer data acquisition, integration, and governance, ensuring seamless and accurate data flows essential for CX analytics, service performance assessment, journey optimization, and strategic decision-making.The ideal candidate will possess profound expertise in enterprise data integration, customer data management, operational controls, and frameworks for data quality, particularly in high-transaction environments.Key Responsibilities:Develop and lead a data sourcing strategy tailored to enhance customer experience, utilizing data from CRM systems, contact center platforms, digital channels, complaint management systems, and service applications.Oversee ETL/ELT pipelines that facilitate existing Business Intelligence (BI) and analytical needs of CX teams.Establish and enforce data validation, reconciliation, and governance protocols for all customer-related datasets.Champion data quality initiatives to guarantee precise reporting of CX Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).Manage both batch processing and real-time ingestion of customer interaction data.Ensure the secure handling of customer data in full compliance with privacy regulations.Collaborate with CX, Analytics, Digital, and Commercial teams to translate business requirements into scalable data solutions.Monitor operational KPIs pertaining to data accuracy, availability, and integration performance.Drive continuous improvement efforts aimed at enhancing automation, reliability, and reporting efficiency.Oversee server disk space utilization, storage planning, and capacity forecasting.Design, maintain, and periodically validate Disaster Recovery (DR) plans for CX data systems.

NielsenIQ seeks a Customer Success Executive to join the team in Karachi, Lahore, or Islamabad. This position centers on developing strong relationships with clients and ensuring they benefit fully from NielsenIQ’s services. Key responsibilities Engage directly with clients to learn about their goals and specific needs Suggest tailored solutions that address each client’s requirements Guide customers in making effective use of NielsenIQ products and services Encourage product adoption and help clients recognize value from their partnership

Join our dynamic team at Metromakro as a Senior Category Manager - End Customer (SCO). In this pivotal role, you will be responsible for strategizing and managing product categories that directly influence customer satisfaction and business growth. Your expertise will guide our product selection, pricing strategies, and promotional activities, ensuring we meet the evolving needs of our end customers.We are looking for a passionate leader who can analyze market trends, collaborate with cross-functional teams, and drive initiatives that enhance our product offerings. If you thrive in a fast-paced environment and are eager to make an impact, we want to hear from you!

Expeditors International of Washington, Inc. seeks an Order Management Lead Agent in Lahore. This position centers on enhancing the order management process and ensuring each step in the workflow runs smoothly. Success in this role depends on effective collaboration with teams and stakeholders to maintain strong service and customer satisfaction. Key responsibilities Supervise and guide a team handling daily order management tasks Coordinate with both internal colleagues and external partners to improve service delivery Find opportunities to streamline workflows and boost operational efficiency Address customer needs and help resolve issues related to orders Role focus This role requires a hands-on approach to leading team efforts, improving processes, and supporting customers throughout the order lifecycle.

We are seeking a dynamic Key Account Manager to join our talent pool at Delivery Hero. In this pivotal role, you will be responsible for managing and nurturing relationships with our key clients, ensuring their satisfaction and loyalty. You will act as the primary point of contact for our major accounts, providing exceptional service and support while identifying opportunities for growth and collaboration.The ideal candidate will possess excellent communication skills, a keen understanding of client needs, and the ability to work collaboratively within a team. If you are passionate about driving success and fostering strong client partnerships, we want to hear from you!

Join our dynamic team at Septem Systems as a Bilingual Customer Service Representative, where you will play a key role in engaging potential customers by addressing their inquiries regarding our products and services. Your primary goal is to uphold exceptional service standards and foster high levels of customer satisfaction. Deliver precise and comprehensive information about our products to customers contacting our call center.Effectively resolve customer complaints in a timely and professional manner, adhering to agreed service levels.Ensure a consistently high level of customer satisfaction from the initial call until full resolution of their issues.Provide constructive feedback to senior management on ways to enhance the efficiency of the contact center.Strictly adhere to the standards, policies, and procedures outlined by management.Accurately log all customer orders, queries, complaints, and suggestions in the system, taking care to minimize unnecessary complaint entries.Take ownership of customer issues to ensure First Call Resolution, extending support as needed.Stay updated on product knowledge and client policies as provided.Participate in team huddles and attend mandatory training sessions or refresher courses as scheduled by management. 

Join Our Team as a Customer Support Specialist!At Burq, we are on a mission to transform the delivery landscape by simplifying complex logistics into efficient, user-friendly solutions. As we expand our horizons, we invite you to be part of a team that is shaping the future of logistics and empowering partners across the globe.Recognized as one of Fast Company’s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, Burq is backed by notable Silicon Valley investors including Bill Gates and Jeff Bezos. We pride ourselves on our diverse and talented team, where every individual can make a significant impact.As a Customer Support Specialist, you will:Provide timely and accurate responses to customer inquiries through phone, email, or chat.Identify customer needs and guide them in utilizing specific features effectively.Analyze and document product issues, ensuring they are communicated to the appropriate teams.Maintain our internal databases with relevant technical issues and customer interactions.Monitor and address customer complaints on social media platforms.Collaborate with team members to share feature requests and develop effective workarounds.Keep customers informed about new features and updates.Follow up with customers to ensure their issues are thoroughly resolved.

We are seeking a dynamic and results-driven Department Manager to lead and oversee our operations in Lahore. In this pivotal role, you will be responsible for managing departmental functions, optimizing processes, and driving team performance to achieve strategic goals. Your leadership will ensure that we maintain high standards of quality and service while fostering a positive work environment.

Job Overview:As a Technical Project Manager at creativechaos, you will play a critical role in orchestrating project planning and management for key initiatives within our organization. Your expertise will ensure that projects are delivered on time, within budget, and align with specified requirements. You will serve as the primary subject matter expert on technology-related issues.Key Responsibilities: Oversee projects from initiation to completion, ensuring alignment with established standards of scope, budget, and timelines. Craft comprehensive project plans that align client needs with company objectives, coordinating efforts among various managers and technical teams throughout all project phases, from conception to launch. Continuously track project milestones and deliverables, providing detailed reports on progress and measurable outcomes. Engage proactively with all stakeholders to foster collaboration, identify challenges, devise solutions, and enhance operational efficiency. Evaluate project economics, offering actionable insights related to cost-benefit analysis and return on investment. Assess proposed changes to project plans, facilitating discussions with stakeholders to approve and implement beneficial adjustments. Lead and support the analysis, design, and development of mobile and web applications. Utilize Agile methodologies to ensure high-quality project delivery within set timelines. Manage and mentor a diverse team of software developers, QA analysts, and designers. Anticipate future project needs through direct communication with clients and staying informed about industry trends.

As the Accounting & Reporting Manager at metromakro, you will play a crucial role in overseeing the financial reporting and accounting processes. You will be responsible for ensuring compliance with financial regulations, managing the preparation of financial statements, and leading a team of accounting professionals. Your analytical skills will contribute to the strategic direction of our financial operations.

The Manager of Compliance & Standards is responsible for ensuring that our organization adheres to both internal policies and external regulations, maintaining high quality standards that align with ISO and IMS protocols. This role will involve conducting comprehensive audits, spearheading compliance initiatives, and fostering a culture of accountability throughout the organization.Key Responsibilities:Develop, implement, and maintain compliance policies and procedures in accordance with IMS and ISO standards.Plan, execute, and manage internal and external audits to guarantee compliance with legal, regulatory, and organizational requirements.Stay updated on regulatory changes and standards to revise compliance frameworks as necessary.Work collaboratively with departments to resolve non-conformance issues and apply corrective actions.Facilitate training and awareness programs on IMS, ISO, and compliance topics.Compile and present compliance reports to senior management and stakeholders.Engage with external auditors, certification bodies, and regulatory agencies to ensure seamless compliance processes.Conduct risk assessments and recommend strategies to mitigate compliance risks.Encourage continuous improvement initiatives that adhere to IMS and ISO requirements.Maintain thorough documentation and records to support audit and certification processes.

We are looking for an exceptionally organized and skilled IT Infrastructure Project Manager to spearhead and oversee the planning, execution, and successful delivery of infrastructure projects. This pivotal role requires adept management of cross-functional teams to ensure project milestones are achieved while delivering top-notch infrastructure solutions within the stipulated time and budget constraints.Key Responsibilities:Strategically plan, execute, and finalize infrastructure projects in accordance with established deadlines and budgetary guidelines.Collaborate with stakeholders to define project scope, objectives, and deliverables.Create comprehensive project plans, timelines, and resource allocation strategies.Facilitate coordination between internal teams and external vendors for seamless execution.Identify and mitigate risks, manage issues, and adapt to changes in project scope, schedule, and costs.Ensure adherence to company policies, industry best practices, and regulatory standards.Provide regular updates on project status, risks, and challenges to stakeholders and senior management.Conduct thorough post-project evaluations and integrate lessons learned into future projects.

As an Associate Business Manager, you will play a pivotal role in overseeing the operations of our 24-hour Darkstore. This on-site position requires a daily commitment of 6-8 hours at the Darkstore, along with ongoing virtual collaboration with the wider team.Manage the complete warehouse processes, including inbound management, stock handling, storage, and timely order dispatch.Ensure warehouse operations align with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Proactively suggest and implement operational goals, objectives, and improvements.Oversee Workplace Safety & Health (WSH) procedures, ensuring compliance with regulations through regular safety and health assessments.Optimize resource allocation to achieve maximum efficiency in scheduling.Collaborate with the commercial team to effectively manage product flow, including fast and slow-moving items and mitigate losses due to spoilage and shrinkage.Conduct periodic stock takes, ensuring accurate records and managing physical and system stock variances within acceptable limits.Ensure adherence to policies, procedures, and work standards.Coordinate maintenance of facilities and report any malfunctions to the Realty Facility Manager.Maintain a clean and safe warehouse environment.Guarantee the timely and accurate dispatch of orders.Keep track of stock expirations to prevent the delivery of damaged or expired products to customers.Foster positive relationships with external stakeholders, including neighbors, suppliers, and food delivery personnel.

We are seeking a driven and detail-oriented Logistics Administration Manager to join our operations team. In this pivotal role, you will oversee the logistics administration functions, ensuring that our supply chain runs smoothly and efficiently. You will work closely with various departments to enhance our logistics processes and improve service delivery.Your responsibilities will include managing logistics documentation, coordinating with suppliers and vendors, and optimizing inventory management. You will also be responsible for analyzing logistics performance metrics and implementing best practices to streamline operations.

Join Metromakro as a Department Manager for our Office & Media division. In this pivotal role, you will lead a dynamic team, overseeing operations and ensuring the highest standards of media management. Your strategic vision and leadership will drive the success of our projects, enhancing our reputation in the industry.

Join metromakro as a Key Account Manager specializing in Trade Out of Stock (OOS) strategies. In this role, you will be responsible for managing key accounts, ensuring product availability, and optimizing inventory levels to meet customer demand. You will work closely with cross-functional teams to develop effective solutions and drive sales growth.

As the Senior Executive for PPC Management, you will lead Stock Retail Order Projects, overseeing the comprehensive planning, monitoring, and execution of Kitchen, Doors, and Wardrobe (KDW) and retail projects. This pivotal role involves meticulous project planning, order fulfillment, production tracking, and dispatch management, ensuring the alignment with delivery timelines and rigorous quality standards. You will also be responsible for exception reporting and providing insights aimed at enhancing overall project performance and customer satisfaction.Key Responsibilities:Oversee the monitoring of all open production orders from booking through to readiness, ensuring coordination with the sales team for dispatch requirements.Track new IPNs and customer orders, collaborating with the stock team to develop production plans based on stock requirements.Establish and manage a detailed production plan for stock-based projects, including timelines for material requirements and readiness for dispatch.Address any challenges related to design or materials in collaboration with Design, MRP, or Sales teams during the production process.Work closely with production teams to ensure adherence to project timelines, identifying and resolving any potential bottlenecks in processes or materials.Coordinate with the Sales and Stock teams to manage old open orders and IPNs until closure, ensuring the fulfillment of manufactured and imported goods.Develop a monthly dispatch plan that factors in both stock and non-stock production items.Supervise dispatch activities to guarantee timely and quality-compliant delivery of projects to clients.Generate regular reports detailing project progress and exceptions, pinpointing areas that require attention and proposing corrective actions.