About the job
About Us
At Kenect, we are dedicated to transforming customer communication and engagement for businesses throughout North America. Our foundation is built on a profound understanding of the challenges that businesses encounter while connecting with their customers. Kenect empowers companies to streamline communication, enhance customer satisfaction, and stimulate growth through our cutting-edge messaging and reputation management platform. With thousands of businesses relying on us, our devoted team is committed to developing technology that fosters deeper connections and enables businesses to flourish in an increasingly digital landscape.
About This Role
We are looking for a detail-oriented Accounts Receivable & Collections Specialist to join our Finance team and take charge of our customer collections and accounts receivable operations. Your success will be directly aligned with our company’s accounts receivable balance. In this role, you will excel by monitoring and reducing our accounts receivable balance, implementing effective collections strategies, and collaborating across teams to ensure timely payments from customers.
This position is prominently in-office, allowing for close collaboration with our Accounting, Sales, Customer Success, and Account Management teams. It represents a fantastic opportunity for a meticulous professional to establish a critical function from the ground up and make a significant impact on the financial health of our company.
Key Responsibilities
• Monitor and Report on Accounts Receivable: Maintain comprehensive A/R aging reports and dashboards. Analyze the data to identify trends and actionable insights while providing concise weekly reports to management.
• Develop and Implement Collections Processes: Design and refine the end-to-end collections process, including the rollout of a new customer payment portal in collaboration with Accounting and IT, managing the dunning process in our billing platform, and coordinating with Product/Engineering on our in-app paywall functionality to manage access for severely delinquent customers. You will create clear workflows for outreach escalation as accounts become more overdue.
• Overdue Account Outreach: Reach out proactively to customers with overdue balances via email and phone. For key accounts or partners, work closely with their accounting departments to resolve payment issues and ensure timely payments.
• Internal Collaboration & Accountability: Collaborate closely with our Sales, Account Management, and Customer Success teams to facilitate collections. Hold internal stakeholders accountable for communicating with their customers regarding unpaid bills when necessary.
• Process Improvement: Continuously assess and enhance our billing and collections processes. Identify bottlenecks or gaps in the existing processes and propose solutions.
