Technical Support Administrator

Join Our Creative JourneyFor over 35 years, Bardel Entertainment has been at the forefront of animation, constantly evolving while staying true to our creative roots. We believe in the power of collaboration and innovation, allowing us to bring fresh ideas and technologies to life. If you're looking to thrive in an empowering environment that encourages expe…

Join Mattel Inc. as an Administrative Assistant, where you'll play a pivotal role in providing support to our management team and ensuring the smooth operation of administrative tasks. Your responsibilities will include managing schedules, coordinating meetings, and assisting with various administrative functions to enhance our team's efficiency.

Join Rentokil Terminix Canada, a leading pest control provider serving the property management sector. We have built our reputation on delivering exceptional pest control solutions across Canada, utilizing advanced technologies and certified specialists to safeguard countless homes and businesses.As a Support Services Administrator, you will play a vital role in supporting our commercial and residential clients, ensuring they receive World-Class customer service. Collaborating closely with Branch Managers, Technicians, and the Support Services team, you will assist in contract setup, manage client inquiries, and facilitate smooth invoicing processes. Your ability to foster positive relationships while managing tasks independently will be crucial to our customers' satisfaction.This position is office-based in Lower Sackville, NS, and requires a commitment to excellence in service delivery.

Are you enthusiastic about delivering top-notch customer service? Do you aspire to advance your career in a dynamic industry within a globally recognized organization? Discover why countless team members recommend us to their friends!Rentokil Terminix stands as the largest pest control company worldwide and ranks as the third largest in North America. Despite our scale, we foster a family-oriented culture that emphasizes mentorship and internal promotion.The Support Services Administrator plays a crucial role in assisting our commercial and residential clients by providing exceptional customer service. This position involves collaboration with Branch Managers, Technicians, and other Support Services team members to ensure customer satisfaction across all facets. Responsibilities include setting up new contracts and jobs, offering client portal assistance, distributing invoices along with supporting documents, and addressing any client inquiries or concerns related to invoicing or account modifications. As a primary point of contact for both internal and external customers, outstanding customer service skills, self-management, independent troubleshooting abilities, and the capacity to maintain positive relationships are essential.

Computer Methods International Corp. (CMiC) is a leading software development company that specializes in creating enterprise financial and cost management solutions tailored for the Construction and Engineering sectors.About the RoleWe are seeking a Systems Administrator and Support Engineer who excels at bridging end-user support with cloud infrastructure management. In this dynamic hybrid role, you will be the key problem solver for our team, ensuring that desktops function seamlessly, cloud platforms remain secure, and users maintain their productivity. If you thrive on variety in your daily tasks, take pride in meticulous documentation, and derive genuine satisfaction from optimizing technology for users, we would love to hear from you.This is a hands-on position that offers real ownership of your work. You will tackle everything from resolving a malfunctioning laptop to configuring identity policies in Entra ID, with the autonomy to propose enhancements as they arise.Important Information:The salary range for this position is between $70,000 and $80,000 CAD annually.This position is for an existing vacancy.We do not utilize AI for applicant screening, assessment, or selection.ResponsibilitiesDesktop and End User Support (60% of the role)You will serve as the first line of defense for technical issues throughout the organization. This involves diagnosing hardware failures, software issues, and the occasional “it was working yesterday” conundrum. Daily tasks will include:Resolving technical challenges across Windows, macOS, and Linux environments with patience and precision.Setting up, configuring, and maintaining workstations, peripherals, and enterprise applications for both new and existing employees.Onboarding and offboarding users, including provisioning Microsoft 365 licenses and managing user accounts, permissions, and group policies.Guiding users through cloud productivity tools such as Microsoft 365, Teams, OneDrive, and SharePoint to maximize their value.Maintaining an accurate IT asset inventory while planning for upgrades, replacements, and end-of-life transitions proactively.Tracking and resolving service desk tickets, ensuring users are kept informed throughout the process.Systems Administration and Cloud Support (40% of the role)When not directly assisting users, you will enhance the systems behind the scenes:Monitoring and maintaining cloud infrastructure for uptime, performance, and security.Administering Microsoft 365, Entra ID, and Intune, including policies, configurations, and lifecycle management.Applying system updates, patches, and backup routines on a regular schedule.Supporting identity and access management, multi-factor authentication, conditional access, and compliance configurations.Collaborating with the security team on endpoint protection strategies.

About UsSteritech Brand Standards, a key member of the Rentokil family, stands as North America's leading pest control service provider. Over the past five years, we have seen remarkable growth, doubling our size and solidifying our position as the market leader in food safety, quality assurance, and customer experience management. We proudly partner with some of the world's most renowned brands across various industries, including manufacturing, processing, retail, food service, and hospitality, ensuring they deliver the best, safest, and healthiest services to their customers.At Steritech, we foster a culture of continuous learning and professional growth. Our commitment to internal promotion is reflected in our management team, most of whom began their careers with us as specialists. Joining Steritech means embarking on a career path filled with opportunities for advancement. We equip you with the necessary tools, resources, and mentorship to thrive because your success is our success. Become part of a dedicated team where your journey from specialist to leader can commence!

Responsibilities:Provide remote IT support to colleagues across our North American offices.Respond promptly and effectively to support requests, aiming for first-call resolution.Act as the primary point of contact for issues related to software, hardware, networks, and VPNs.Image and deploy computers remotely.Maintain and update images according to established procedures.Manage and maintain the company's and clients' websites.Oversee IT equipment and peripherals, including various printers and supplies.Keep documentation related to equipment and software licenses up to date.Create and manage user accounts for business applications.Develop and maintain end-user documentation for software and processes.

Join Rentokil-Terminix Canada, a premier provider in the pest control industry, dedicated to delivering exceptional service to the property management sector. Our certified specialists utilize cutting-edge technologies to protect millions of homes and businesses across Canada.As a Support Services Administrator, you will play a vital role in ensuring customer satisfaction for both our commercial and residential clients. You will collaborate closely with Branch Managers, Technicians, and the Support Services team to provide world-class customer service. Your responsibilities will include setting up new contracts and jobs, assisting clients with portal support, managing invoices and documentation, and addressing any inquiries related to invoicing or account changes. Strong communication and troubleshooting skills are essential as you will be the primary support for our internal and external customers.This position is office-based in Charlottetown, PEI.

About DataStealth DataStealth is a unified data security platform focused on discovering, classifying, and protecting sensitive data across a wide range of environments, including on-premises systems, legacy cloud, and modern cloud solutions. The platform is designed to strengthen security without requiring complex integrations or changes to existing applications. DataStealth uses advanced strategies like tokenization to keep data secure, even if a security perimeter is breached. The company has been named a Great Place to Work for five years running and is recognized as one of the fastest-growing cybersecurity software firms worldwide. DataStealth’s team applies patented technology to help large enterprises address complex data security challenges. About the Role The IT Support Specialist provides technical support to DataStealth’s internal team, maintaining high standards for security and reliability. This role involves working closely with employees and clients to troubleshoot IT issues and ensure the IT infrastructure remains secure and efficient. What You Will Do Employee Onboarding: Set up IT assets and subscriptions for new hires as part of their onboarding process. Employee Support: Provide technical assistance to employees via phone, email, online chat, or in person, resolving IT issues quickly and thoroughly. Who We’re Looking For Experience supporting MacOS, with essential knowledge of MDM and Jamf. Skilled at troubleshooting endpoint and network problems. Attentive to patch management and system updates. Clear communicator who can work with non-technical colleagues and document work accurately. Collaborates well with compliance and cybersecurity teams. Adaptable and comfortable in a startup setting. Available to work onsite at the Mississauga office five days a week.

Join Steritech Brand Standards, a proud member of the Rentokil family in North America, the global leader in pest control. Our company has experienced remarkable growth, doubling in size over the last five years. We are recognized as the market leader in food safety, quality assurance, and customer experience management.As a trusted partner to some of the world’s largest brands across diverse sectors such as manufacturing, processing, retail, food services, and hospitality, we enable our clients to deliver the safest and healthiest services to their own customers.At Steritech, we foster a culture of continuous learning and professional development. We are proud that the majority of our leadership team began their careers with us as specialists—a testament to our strong belief in internal promotion and recognizing the potential of every team member.By joining Steritech, you are not just taking on a job; you are embarking on a career path that offers growth and advancement opportunities at every level. We provide the tools, resources, and mentorship you need to succeed because your success is our success. Become part of a team dedicated to your development, where your journey from specialist to leader can truly begin!

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Are you enthusiastic about providing exceptional customer service? Do you aspire to advance your career within a dynamic industry and a rapidly expanding, world-renowned organization? Discover why numerous team members refer their friends to us!Rentokil Terminix stands as the largest pest control provider globally, and ranks as the third largest in North America. Despite our size, we cherish a family-like atmosphere that emphasizes mentorship and internal promotions.This position plays a crucial role in supporting both our commercial and residential clients by delivering World Class customer service. You will collaborate closely with our Branch Managers, Technicians, and other members of the Support Services team to ensure customer satisfaction is achieved across all facets. Responsibilities include setting up new contracts and jobs, providing client portal assistance, distributing invoices with supporting documentation, and addressing any client inquiries or concerns related to invoicing or account adjustments. As a vital support function for both our internal and external customers, possessing outstanding customer service skills, the ability to manage independently, troubleshoot issues, and foster positive relationships is essential.

Are you driven by a passion for outstanding customer service? Do you aspire to develop your career in a dynamic industry with a leading global organization? Discover why countless team members at Rentokil Terminix enthusiastically recommend us to their friends!As the largest pest control company worldwide, and the third largest in North America, Rentokil Terminix combines the benefits of a large corporation with a close-knit family environment. We prioritize mentorship and internal promotions, fostering an engaging workplace culture.In this role, you will provide exceptional support to both our commercial and residential customers, ensuring their needs are met through World Class service. Collaborating directly with Branch Managers, Technicians, and the Support Services team, your focus will be on customer satisfaction across all interactions.Your responsibilities will include setting up new contracts and jobs, offering client portal support, distributing invoices with necessary documentation, and addressing any inquiries related to invoicing or account changes. It is crucial that you possess outstanding customer service skills, can work independently, troubleshoot effectively, and nurture positive relationships.Location: Concord, ONDuration: 18 monthsData entry of new contracts, job sales, and product sales into our CRM software.Upload and file copies of contracts for new customers.Maintain customer accounts, including contact updates and billing changes.Handle daily and consolidated month-end invoicing.Process and apply credit memos as necessary.Ensure accuracy in the invoicing process, verifying all relevant data.Upload invoices into customer third-party portals as required.Adhere to month-end procedures and deadlines.Create Excel reports for customers with special requests.Process credit card transactions as needed.Create device maps as necessary.Compile and review sales sheets for service completion and accuracy.Assist in resolving customer disputes with the accounts receivable team.Monitor weekly uncommitted/state of service reports with Branch Managers to ensure route and invoicing completion.Support Sales Representatives and the Operations team by retrieving customer information in the CRM.Track business and technician licenses for expiration and renewal.Assemble logbooks (information binders) for customers as needed.Perform additional responsibilities as assigned.

Why join usBrex is an innovative AI-driven spend management platform designed to empower businesses with confidence in their spending. Our robust solutions include corporate cards, banking, global payments, and user-friendly software for travel and expenses. Trusted by thousands of companies, from emerging startups to established enterprises like DoorDash and Flexport, Brex helps organizations proactively manage expenses, cut costs, and enhance operational efficiency globally.At Brex, we encourage you to challenge the norm, push boundaries, and collaborate with some of the industry's brightest talents. We are dedicated to fostering a diverse and inclusive workplace, believing that your potential is only limited by your aspirations. We provide you with the necessary tools, resources, and support to propel your career forward.Customer Experience at BrexThe Customer Experience team at Brex is where our brand meets the real world. Our team plays a pivotal role in customer growth and retention, delivering swift, personalized support while providing insights that inform our product and policy direction. We are committed to urgency and empathy, helping customers thrive and influencing Brex's evolution. If you are passionate about solving significant challenges for ambitious customers, the CX team is where you will excel.What you’ll doAs a Support Specialist I at Brex, you will be instrumental in ensuring a high-quality customer experience, which is vital to our success. Your objective will be to enhance customer satisfaction and productivity, collaborate effectively with Sales, Product, and Engineering teams, set high standards for customer service, and communicate with empathy and respect.Where you’ll workThis role is fully remote and based in Vancouver, BC.ResponsibilitiesEfficiently address customer inquiries via email, phone, and chat, utilizing AI-driven tools to optimize quality and efficiency.Create thoughtful, tailored responses to a diverse range of customer requests.Assess incoming requests and identify trends in customer issues to bring to the team's attention.Document and reproduce bugs for the Engineering teams.Actively contribute to team objectives and successes.Promote team learning and success by sharing knowledge through mentorship and collaboration, as well as assisting in documentation.

Join System Canada Technologies as a DataPower Administrator and Configuration Specialist. In this role, you will be instrumental in managing and configuring DataPower environments to ensure optimal performance and security. You will work closely with cross-functional teams to deploy solutions, monitor system health, and implement best practices.

Join our dynamic team at info-ways as a Unix Production Support Specialist. In this role, you will be responsible for providing expert support and troubleshooting for Unix-based systems. Leverage your skills in system administration to ensure optimal performance and reliability of our production environment.

7shifts is an innovative platform designed to streamline scheduling and payroll for restaurant teams, enabling them to excel in their operations. With a user-friendly app and tailored solutions, 7shifts has become a trusted partner for over 55,000 restaurants, helping them save time, minimize errors, and manage costs effectively. Our mission is to make team management easier and enhance performance across the restaurant industry, with a vision to foster a thriving environment for connected and engaged teams.As a Customer Support Specialist at 7shifts, you will play a pivotal role in customer satisfaction and retention by assisting users in maximizing the benefits of our platform. As the initial point of contact through chat, email, and phone, you will deliver personalized, empathetic, and solution-driven support, significantly contributing to the success of 7shifts.We are committed to creating an inclusive workplace that reflects the diversity of the industry we serve, and we invite candidates from all backgrounds to apply.We offer two different shifts during the week: Sunday to Thursday and Tuesday to Saturday. Please note that the working schedule may change based on business needs, but any adjustments will be communicated with ample notice.

Your Role in Our MissionAre you eager to contribute to meaningful work that empowers health clinics to provide superior care? At Jane, we are a leading practice management platform that serves thousands of health and wellness clinics. Our comprehensive product suite encompasses scheduling, charting, payments, payroll, telehealth, insurance, and more.Our Customer Support team is unlike any other. We don’t just respond to inquiries; we play an essential role in understanding the needs of clinics, resolving real issues, and enabling practitioners to maximize their use of Jane. If you thrive in a fast-paced learning environment, take pride in delivering exceptional work, and aspire to be part of an initiative that truly impacts the world, this might be the right fit for you.This position merges support, sales, and onboarding responsibilities. You’ll conduct demonstrations, onboarding sessions, and provide real-time support and troubleshooting via phone, chat, and video—often under high volume, always with an emphasis on quality and effectiveness over rigid scripts.At Jane, we set a high performance standard at the level of 'delight,' which requires commitment. Working hard does not equate to long hours, but rather to a deep care, continuous learning, and striving for excellence beyond mere adequacy.Our product is extensive, and customer requirements can be intricate. One moment you could be troubleshooting a complex health insurance configuration, the next guiding a user unfamiliar with software. We accommodate various learning styles, so tailoring your communication to meet individuals where they are is crucial.As we expand rapidly, the pace can be brisk—and at times, chaotic. If you are invigorated by change, receptive to coaching, and excited to contribute to building something substantial, we would be thrilled to hear from you.As we progress, so do the opportunities: whether you aspire to become a subject matter expert, influence systems and strategies, or advance into leadership roles, we support a range of career trajectories aligned with your strengths and ambitions. Our support team members typically remain in their roles for about 12 months before exploring other opportunities.You Might Enjoy Working Here If...You appreciate constructive feedback that challenges you. At Jane, we embrace innovative approaches, fresh insights, and push beyond your comfort zone.You feel comfortable navigating complexities, whether in software or during live problem-solving across various channels.You are always seeking improvements and efficiencies, not just maintaining the status quo.

Role Overview Industrial Electric Manufacturing is hiring a Technical Support Specialist in Surrey, British Columbia. This role focuses on assisting clients with technical questions and product issues, helping them get the most from our solutions and services. What You Will Do Respond to customer inquiries, troubleshoot technical problems, and offer clear solutions Guide clients through complex technical topics and product features Communicate with customers to resolve issues and ensure satisfaction Support long-term relationships by providing reliable and timely assistance What Matters Here Strong communication skills, both written and verbal Technical knowledge relevant to our products and services Commitment to high-quality support and positive customer experiences

Join our dynamic team at Jobber as a Product Support Specialist where you will play a crucial role in assisting our clients with their inquiries and ensuring they get the most out of our software solutions. You will be the frontline support for our users, providing exceptional service and building lasting relationships. If you are passionate about helping others and have a knack for problem-solving, we want to hear from you!