AI Business Development Manager – Japan

About Upstage:At Upstage, we are devoted to addressing complex business challenges through innovative AI technology. Our vision, 'Making AI Beneficial,' drives our mission of 'Building intelligence for the future of work.' We deliver impactful AI products and solutions designed to enhance corporate productivity by facilitating complex decision-making and min…

< Position Overview >This role is pivotal in transforming client challenges identified by the sales team into actionable business requirements, ensuring Tektom delivers maximum value. You will join as the first Project Manager and significantly contribute to optimizing the capabilities of Tektom's AI platform.As we embark on this pioneering initiative to promote digital transformation in the architecture industry, we seek an individual who is passionate about exploring new territories and believes in the impact of their work.< Key Responsibilities >- Collaborate with the sales team to analyze customer challenges and develop optimal solutions utilizing Tektom's platform.- Conduct market research and competitive analysis to identify areas where Tektom can leverage its strengths and formulate actionable plans.- Engage in regular meetings with clients to understand their needs and challenges, prioritizing solutions and budget considerations.- Deeply comprehend client business specifications to customize solutions for ease of use in field operations.- Clearly articulate business requirements and facilitate communication with the development team, which consists of multinational engineers who primarily use English.< Required Skills >- Proven track record in analyzing customer needs through collaboration with sales teams and proposing effective solutions.- Experience in drawing insights from regular client meetings to derive actionable solutions.< Preferred Experience and Qualifications >- Strong communication skills (native Japanese speaker with business-level English proficiency).- Experience in organizing business requirements and proposing the implementation of AI platforms.- Involvement in promoting digital transformation within the architecture industry.- Experience in defining requirements for projects utilizing AI technology.- Industry knowledge in construction, manufacturing, finance, distribution, or public sectors.- Certifications such as PMP, PRINCE2, or Scrum Master.- Basic understanding of system implementation using cloud/no-code/low-code platforms.- Interest in our core technology areas, including LLM, AI, ML, and prompt design, along with a commitment to continuous learning.< Ideal Candidate Profile >- A team player who listens to others and values their opinions.- A proactive individual willing to tackle challenging tasks.- Someone who shows genuine interest and effort in understanding others.

Field AI is at the forefront of revolutionizing robotic interactions with the real world. We are dedicated to creating risk-aware, reliable, and field-ready AI systems designed to tackle the most intricate challenges in robotics. Our approach transcends conventional data-driven strategies and purely transformer-based architectures, as we forge a new path with solutions already deployed globally, yielding tangible results and continually enhancing models through real-world applications.We are seeking a talented Technical Support Specialist who possesses a strong enthusiasm for robotics and adept problem-solving skills. In this pivotal role, you will partner with our valued customers, ensuring they leverage the full capabilities of our state-of-the-art robotic systems. Collaborating closely with our engineering and product teams, you will immerse yourself in technical challenges and advocate for the user experience, influencing our technology's evolution. If you are passionate about advanced hardware and software systems and take pride in guiding users through complex technologies with confidence, this position presents a rewarding opportunity to make a significant impact.

About Woven by ToyotaWoven by Toyota is dedicated to transforming Toyota into a mobility company for the next century. Inspired by a history of continuous innovation for the benefit of others, our mission is to redefine mobility and enhance its contribution to society through human-centric innovations that challenge conventional wisdom.Our activities are centered around four key pillars: autonomous driving and advanced driver assistance systems (AD/ADAS), Arene, our vehicle software production platform for software-defined vehicles (SDV), the Woven City mobility test course, and the Cloud & AI digital infrastructure that supports collaborative frameworks. Essential functions underpin these teams as we work collectively towards a "zero-accident society" and the "mass production of happiness."About the TeamThe AI Tooling team provides a robust foundation for safe and secure deployment of software development across cloud, mobile devices, and vehicles, aimed at accelerating software development. Our mission is to achieve more efficient and high-quality software development.Desired CandidatesWe are seeking an Engineering Manager with a proven track record of successfully leading complex and advanced projects. The ideal candidate should have a practical understanding of where and how to provide accelerators to enhance engineering productivity. A deep commitment to customer value and understanding the core challenges faced by engineers is essential. You will facilitate consensus within the team, lead constructive discussions on software design, and ensure the reliable delivery of functional development. Additionally, you will define and operate metrics to monitor the implementation and usage of the provided features and platforms, continuously striving for value enhancement. You will establish strategic goals, ensure coherence across functions, and minimize unnecessary work and excessive rework to create a sustainable development environment. We look forward to candidates who can articulate a clear vision for the team’s direction, inspire and lead the organization, and understand the leading-edge technologies and trends that enhance developer productivity.

Arista Networks is seeking a dynamic and motivated Strategic Account Manager to spearhead our AI pursuits in the heart of Tokyo. In this pivotal role, you will be responsible for driving sales growth and establishing long-lasting relationships with key strategic accounts.Your expertise in sales and account management will help you identify opportunities, articulate the value of our cutting-edge AI technologies, and achieve our business objectives. You will collaborate with cross-functional teams to ensure that our clients receive exceptional service and innovative solutions tailored to their needs.

OverviewThe AI Robot Association, a pioneering general incorporated association established at the end of 2024, is dedicated to the social implementation of AI robots through the development of foundational models. Our ambitious goal is to secure an investment of 20.5 billion yen from NEDO by 2029, complete the development of our foundation model, and expand its reach globally.Background of RecruitmentTo successfully drive this expansive initiative, our management strategy team will be crucial. This team will be responsible for crafting strategies for global expansion with a focus on 2029 as the initial milestone, negotiating with NEDO, liaising with member companies and leading global corporations, and collaborating with academia, including university professors. We aim to assemble a team of approximately seven core members who will lead our association's operations, and we urgently seek skilled individuals to join this team.Main ResponsibilitiesDevelop and implement short- and mid-term growth strategies starting in 2025, including proposals for national projects and execution plans.Design and implement 3–5 year national project plans, focusing on robot data collection, foundation model development, and the creation of strategic documentation.Enhance business models to ensure sustainable operation and growth of the association.Plan and execute global strategies for the publication of robot operation data and foundation models.Craft and implement communication plans aimed at overseas expansion, partnerships with foreign firms, and enhancing our global presence.Additional ResponsibilitiesFrom April 2025 onwards, oversee administrative operations (PMO) essential for developing robot operation data and foundation models, collaborating closely with the development team.Handle detailed project management tasks, including legal and labor-related procedures in partnership with legal advisors and labor consultants.Manage the general administrative functions of the association.[Applicants should meet at least one of the following qualifications:]A minimum of 3 years of experience as a strategy consultant.Experience in new business development or corporate planning within an operating company.Career OpportunitiesThis role presents a unique opportunity to be involved at the heart of one of Japan's leading national projects, which involves large-scale data collection and foundation model development, backed by significant funding from NEDO. Here, you will gain invaluable experience that is not commonly found elsewhere and will have numerous opportunities to collaborate with supportive member companies and startups, enriching your professional network.

Join the ai& Teamai& is a pioneering global AI technology company on a mission to fulfill the escalating demand for artificial intelligence solutions worldwide. Our dual vision focuses on becoming a leading AI lab specializing in localization and serving as a global provider of infrastructure and computing resources. We are constructing an integrated, optimized global platform that unites cutting-edge data centers, heterogeneous computing resources, and advanced model services. Our belief is that the most effective method to develop and scale AI is to control the entire stack from the ground up.At ai&, we empower dynamic teams with the autonomy necessary to confront significant challenges. Our strategy involves breaking down large-scale problems into manageable parts and collaboratively solving intricate issues. We are on the lookout for highly motivated, mission-driven individuals who exhibit strong personal initiative. Curiosity is the cornerstone of talent, and we seek individuals eager to grow alongside our evolving technology and expanding business.We are actively recruiting talent from around the globe, with offices located in Tokyo, San Francisco, Austin, and Toronto. We are excited to meet exceptional individuals regardless of their location.Role OverviewAs our Applied AI Engineer focusing on Internal Tools, you will develop the AI-powered systems and autonomous workflows that drive our internal operations at ai&. Being an AI-centric company, our operations, tools, and workflows must exemplify the capabilities of AI technology. Your mission is to ensure we achieve this standard.You will collaborate across all company functions — including engineering, finance, operations, data centers, and human resources — to pinpoint areas where AI can alleviate friction, automate tedious tasks, and significantly enhance team productivity. Your responsibilities will involve building internal tools, deploying AI agents, integrating our models and infrastructure into internal workflows, and continuously elevating the effectiveness with which ai& utilizes the technology we create.This role is high-impact and highly visible; the tools you develop will be utilized by every employee in the organization on a daily basis.Key ResponsibilitiesInternal AI Tool Development: Design and implement AI-enhanced internal tools that boost productivity across ai& teams, encompassing everything from internal dashboards and automation scripts to fully autonomous workflows.Agentic Workflow Deployment: Identify and replace manual, repetitive, or slow internal processes with agentic AI workflows. Deploy and maintain AI agents that manage internal tasks across various departments including finance, engineering, and operations.Model & Infrastructure Integration: Integrate our AI models and infrastructure into internal processes, ensuring seamless workflow and efficiency.

Join us at Anthropic as an Applied AI Engineer, where you will work at the forefront of artificial intelligence innovation. You will collaborate with a talented team to develop and implement advanced AI models and systems, contributing to projects that push the boundaries of what AI can achieve.

About Woven by ToyotaWoven by Toyota is at the forefront of Toyota’s transformative journey into a comprehensive mobility company. Our mission, inspired by a legacy of innovation for societal benefit, is to redefine mobility through human-centric solutions — expanding its meaning and its role in serving communities.Our efforts are anchored in four main areas: AD/ADAS, focusing on autonomous driving and advanced driver assistance technologies; Arene, our cutting-edge software platform for software-defined vehicles; Woven City, our innovative testbed for mobility; and Cloud & AI, the digital backbone supporting our collaborative initiatives. Our goal is unified: to create a world with zero accidents and enhanced well-being for everyone.=========================================================================TEAMThe AI Tooling team is dedicated to delivering AI agent infrastructure that streamlines software development and ensures secure deployment across cloud platforms, mobile devices, and vehicles. Our objective is to significantly enhance productivity and efficiency in software development.WHO ARE WE LOOKING FOR?We seek a seasoned engineering manager with a proven track record of overseeing complex projects and a deep understanding of how to implement accelerators that boost engineering productivity. You are customer-focused and deeply committed to understanding the challenges engineers face. You foster collaboration within your team, facilitate software design discussions, and expertly lead feature delivery. You establish metrics to measure the adoption and utility of your contributions and continuously strive to enhance their value. You set strategic goals for your team, ensuring alignment with features while minimizing redundant work and refactoring. You are well-versed in leading-edge developer productivity technologies and trends, crafting a vision that motivates and inspires your team.

■職種概要この役割では、主に物流センターや製造業の工場（FA）における工事を担当します。元請事業者と下請事業者の両方の案件を取り扱います。物流センターでは、数十億円規模の大規模工事を含む、多岐にわたるプロジェクトに関与します。電気工事や据付工事だけでなく、自動倉庫システムなどの自動化トータルソリューション全体を請け負う機会があります。また、アームロボットやモバイルロボットを扱うだけでなく、協力会社の製品納入プロジェクトにも関与し、様々な自動化設備に関わることができます。■部署役割当社は2024年に設立された建設業許可を持つソフトウェア基盤のエンジニアリング会社です。工事部は、AI・ソフトウェアを搭載した産業ロボットやAGV、パレットシャトルなどの据付を担っています。■募集背景2027年の受注増加に備え、組織の若返りを目的とした増員を行います。■出張・働き方について主に国内出張があり、小規模工事では約1週間、中〜大規模工事では1〜6カ月の出張が一般的です。出張中でない場合は、オフィスでの準備作業が中心となります。

About AppierAppier is a leading software-as-a-service (SaaS) company that harnesses the power of artificial intelligence (AI) to enhance business decision-making. Established in 2012, our vision is to democratize AI and transform it into measurable return on investment (ROI) by making software intelligent. With 17 offices across APAC, Europe, and the U.S., Appier is publicly listed on the Tokyo Stock Exchange (Ticker number: 4180). Discover more at www.appier.com.About The RoleWe are at the forefront of developing agentic and recommendation products that revolutionize digital marketing. As the Engineering Manager, you will lead a dynamic team at the intersection of machine learning systems, large language model (LLM) orchestration, and enterprise SaaS, driving reliable and measurable outcomes for marketers—enabling faster execution, smarter budget allocation, and enhanced brand performance.Our mission is to create advanced Marketing Agents (e.g., Audience Agent, Campaign Agent, Insight Agent) and Consumer-Facing Agents (e.g., Service Agent, Sales Agent), all supported by a unified One Data Platform that facilitates trustworthy personalization and decision-making at scale.What You'll BuildAgentic Marketing Automation:Natural language task assignment: users articulate objectives and constraints in plain language, while agents strategize, execute, and report.Amplifying brand advantage: systems that empower strong brands to enhance performance while providing actionable insights for others.One Data Platform integration: consolidate identity, events, product catalog, and campaign data to ensure consistent decision-making across products.[Product Areas]Marketing AgentsAudience Agent: segmentation, targeting strategies, cohort insights, next-best audience.Campaign Agent: multi-step campaign planning, creative/testing suggestions, launch & iteration, performance diagnosis.Consumer-Facing AgentsService Agent: post-purchase journeys, retention, support deflection, cross-sell triggers.Sales Agent: lead qualification, outreach recommendations, pipeline nudges (where applicable).Recommendation products: ranking, next-best-action, uplift modeling, personalized content/channel selection.ResponsibilitiesEngineering LeadershipManage and mentor a talented team of engineers while collaborating closely with machine learning scientists to deliver enterprise-grade solutions.

About ai&ai& is an innovative global AI technology company committed to addressing the surging demand for artificial intelligence solutions worldwide. Our dual vision encompasses establishing a premier AI laboratory focused on localization, alongside functioning as a global provider of infrastructure and computational resources. We are constructing a cohesive, optimized global platform that seamlessly integrates next-generation data centers, heterogeneous computing services, and advanced model services. We believe in the efficacy of controlling the entire stack to build and scale AI technology effectively.At ai&, we empower small teams with the independence necessary to tackle substantial challenges. Our methodology involves breaking down large problems into digestible parts and collaboratively solving complex issues. We seek highly motivated, mission-driven individuals who exhibit strong personal agency and a thirst for knowledge. Curiosity is the cornerstone of talent, and we are eager to welcome individuals who wish to grow alongside our advancing technology and expanding business.We are actively hiring globally, with offices in Tokyo, San Francisco, Austin, and Toronto. We are enthusiastic about meeting exceptional talent wherever they may be.Role OverviewAs an AI Forward Deployment Engineer at ai&, you will be the foremost technical resource in our customer relationships. You will blend profound platform expertise with the capability to navigate various enterprise environments, discerning their objectives and architecting solutions that leverage ai& infrastructure.Your work will involve engaging with our most technically demanding clients, including enterprises implementing AI at scale and startups pushing the limits of agent capabilities. You will act as a peer-level technical partner to engineering teams rather than a traditional salesperson. You will oversee the solution architecture from start to finish: comprehending the customer's stack, devising integration designs, orchestrating deployment, and providing ongoing support through production. You will also collaborate with customer ML teams to build distributed inference and compute architectures and troubleshoot latency issues alongside their platform engineers.This role wields significant influence; the architectures you design will serve as reference models, your feedback will shape our product roadmap, and the trust you cultivate with customers will lay the groundwork for enduring partnerships. We seek an individual who takes this responsibility seriously and possesses the technical depth and customer insight to support it.

At AnyMind Group, we are seeking a passionate and innovative AI Engineer to leverage the latest AI technologies, including Vibe Coding, to take charge of business design, prototype implementation, and operational automation at an unprecedented speed. You will utilize AI tools like Cursor and Claude as your pair programming partners, breaking conventional boundaries to create 'better ways' of doing things. We welcome individuals brimming with intellectual curiosity and a strong sense of ownership to join our dynamic team.Your ResponsibilitiesRapid Development and Implementation with AI Vibe Coding: Use AI tools (Cursor, Claude, ChatGPT, etc.) to swiftly develop solutions that address business challenges through a combination of natural language instructions and code generation.Advancing LLMO/AIO Consulting: Lead the optimization of information structures and website configurations to ensure AI can accurately reference and recommend corporate information in this evolving AI-driven search experience.Building Advanced Marketing Ops: Structure complex data by treating spreadsheets like relational databases, employing advanced functions and automation scripts to create sustainable operational workflows with zero manual input.Consensus Building with Business Impact Focus: Translate complex technical discussions into compelling 'business value' narratives that drive quick decision-making by executives and clients, using presentations designed to minimize cognitive load.Self-PoC for Business Hacks: While handling current tasks, concurrently design and implement automation systems for future tasks, continuously enhancing organizational productivity.

The Research Role:Join our innovative team at spellbrush as an AI Anime Researcher, where your passion for anime and expertise in AI will help us redefine the landscape of anime technology. You will be responsible for designing and developing advanced diffusion models primarily focused on image generation, while also exploring related modalities such as 3D, text, video, and audio.You may be a great fit if:Your love for anime fuels your creativity.At our lab, one of the few globally dedicated to merging deep learning and anime, you’ll utilize your knowledge to create cutting-edge anime models.You have a solid understanding of diffusion models.We seek seasoned researchers who are eager to dive into experimenting and designing large-scale models.You are proficient in Pytorch, and familiarity with JAX is a plus.Our expansive Pytorch and JAX codebases support large-scale TPU training, making these skills essential.You thrive in a collaborative environment.We emphasize rapid transitions from research to production, working closely with our internal studio to ensure game-ready models and continuous quality updates for niji・journey.You excel in small, dynamic teams.With a dedicated AI team of four, you’ll collaborate with some of the leading AI researchers globally, all while working on the most advanced image models available. We highly value the efficiency of in-person teamwork at our Tokyo (downtown Akihabara) or San Francisco offices. Visa sponsorship is available.

Empowering Ideas Through DeploymentAt Tailor, we strive to simplify the challenging aspects of product development, enabling everyone to become a creator. We envision a world where individuals can easily manifest their ideas, breaking down barriers between business and engineering while integrating diverse expertise and technologies.We welcome those who resonate with our mission to democratize product creation.About the Tailor PlatformWe provide the Tailor Platform, a solution that allows for rapid development of business systems, supporting a wider audience in becoming creators. In a nutshell, the Tailor Platform is a "Headless ERP for Enterprises" designed for large organizations (defined as those with over 3,000 employees) to offer core systems in a headless format.We have pioneered the launch of the world's first Headless ERP, significantly enhancing the flexibility and scalability of traditional ERP systems, which manage essential business functions like ordering, inventory, accounting, and organization. We are now expanding our reach into major Japanese corporations and mid-to-large enterprises in the U.S.The Environment We Operate InGlobally, mid-to-large companies are accelerating the trend of moving away from all-in-one package systems towards a combination of specialized cloud SaaS solutions tailored for specific use cases. The role of core systems, which underpin entire organizations, is evolving rapidly, necessitating systems that can adapt swiftly to changing business and technology environments while allowing for deep integrations with external software through APIs.As pioneers of the Headless ERP concept, we are building a next-generation business application infrastructure that innovates corporate activities. We have already established a solid track record in replacing SAP-based systems at leading companies and have built a reputation at large enterprises with over 30,000 employees.Specific ResponsibilitiesAs an AI Engineer, you will develop automation for our Tailor Platform using AI technologies, including ChatGPT. Your primary responsibilities will involve leveraging AI technologies and creating unique AI models to integrate into our products.Designing and implementing automation solutions using ChatGPT and other AI technologiesDeveloping customized AI models for our productsTraining, evaluating, and optimizing AI modelsProviding creative and effective solutions to technical challengesDevelopment EnvironmentMiddleware: Cloud Pub/Sub, MongoDB, Cloud Storage, Okta, Tailor PlatformMonitoring: DatadogEnvironment Setup: Docker, docker-compose, TerraformData Analysis: Cloud loggingLanguages: TypeScript, GO, CUE, cel-goFrameworks: Next.js, Playwright, vitestOthers: GitHub Copilot, WebStorm, GoLandRequired QualificationsStrong understanding of AI technologies and machine learning principlesExperience with programming languages such as TypeScript or GOAbility to work collaboratively in a team environmentCreative problem-solving skills to address technical challenges

Join ai&At ai&, we are pioneering a cutting-edge global AI technology firm committed to fulfilling the surging demand for artificial intelligence. Our dual vision encompasses operating as a leading AI laboratory focused on localization while also serving as a global provider of infrastructure and computational resources. We are developing a cohesive, optimized platform that seamlessly integrates next-generation data centers, diverse computing services, and advanced modeling capabilities. We believe that the most effective route to scaling AI is to maintain control over our entire technology stack.We empower small teams with the autonomy to confront significant challenges. Our methodology involves breaking down large-scale problems into manageable components and addressing intricate issues through collaboration. We are in search of highly driven, mission-oriented individuals who exhibit strong personal agency. Curiosity is the cornerstone of our talent philosophy, and we welcome candidates eager to grow alongside our advancing technology and expanding enterprise.With offices in Tokyo, San Francisco, Austin, and Toronto, we are actively seeking exceptional talent globally and are excited to meet you where you are.Role OverviewAs a Member of the Technical Staff in Applied and Agentic AI, you will be responsible for building the agentic layer of ai&, which includes the frameworks, workflows, and tools that enable our internal teams and clients to deploy AI agents on top of our infrastructure with minimal friction.One of our primary objectives is to allow anyone to leverage AI agents without requiring in-depth knowledge of the underlying complexities. Therefore, the agentic layer must be robust enough for advanced engineering teams while remaining accessible for clients who simply need functional agents. You will play a crucial role in both aspects. Your responsibilities will include integrating and enhancing the best open-source agentic frameworks, developing custom workflows that showcase the full capabilities of ai&'s infrastructure, and continuously improving the ease and reliability of agent deployment.This position lies at the intersection of applied machine learning engineering and product development. You will collaborate closely with model and platform teams to ensure that the agentic layer reflects the pinnacle of what ai& can achieve at every level of the stack. Additionally, you will engage with customers to understand their deployment preferences and eliminate any barriers to achieving a stable and effective system. You will also contribute to the evaluation and quality assurance processes for the models we deliver, ensuring that our products are reliable, capable, and consistently improving.

About Our TeamAt OpenAI, our AI Success Engineer team collaborates with some of the most forward-thinking organizations globally to convert state-of-the-art AI technology into significant business advantages. We support our clients from their initial deployment to full-scale enterprise integration, focusing on technical integration, workflow enhancements, and ongoing program delivery.Our clientele includes rapidly growing digital startups, major global corporations, government entities, and educational institutions. Every project presents a unique opportunity to influence how AI transforms work, enhances productivity, and fosters innovation. This position is integral to that vision.About the PositionAs an AI Success Engineer, you will serve as the primary post-sales contact for OpenAI’s key clients. Your role involves ensuring account health and adoption, guaranteeing technical readiness, discovering new use cases, and delivering measurable value through our rapidly expanding platform.This position requires a blend of technical expertise, program management, customer consultancy, and product advocacy. You will work closely with customer teams to map workflows, oversee configurations, implement deployment strategies, and guide clients towards impactful use cases that highlight the comprehensive benefits of our platform.Collaboration with Sales, Solutions Architecture, Product, and Research teams is essential to provide a seamless and successful customer journey at every interaction. Success in this role is defined by accelerating customer adoption, enhancing activation depth, guiding strategic use cases to production, and assisting clients in demonstrating tangible business outcomes.Key Responsibilities:● Cultivate the technical relationship with post-sale customers, acting as their trusted advisor on deployment, adoption, and value realization.● Manage account health, adoption speed, and ongoing technical deployment success across your portfolio.● Develop expertise in all OpenAI products, including our API, Codex, ChatGPT Enterprise, and more, while conducting technical training and configuration sessions.● Identify and validate use cases by engaging with customer teams to understand workflows and challenges.● Coordinate account-level initiatives across multiple workstreams, including new product activation, change management, and customer deployment planning.● Build robust relationships with executive sponsors and technical stakeholders, aligning business objectives with OpenAI capabilities.● Transform customer goals into a strategic adoption roadmap with clear timelines, milestones, and KPIs.● Collaborate with Solutions Architecture, Product, Engineering, and Research teams to optimize customer success.

About Our TeamAt OpenAI, our User Operations team plays a crucial role in guiding our customers through the adoption of AI technologies, ensuring that their overall experience with our products is exceptional. We are pioneering the first support team in a post-AGI landscape, tackling complex challenges and providing technical guidance that empowers our clients to maximize the value and efficiency of our offerings. Collaborating closely with Sales, Technical Success, Product, Engineering, and other departments, we aim to deliver unparalleled customer experiences at scale. Our clientele ranges from innovative startups to established global enterprises, each with unique needs and backgrounds.About the RoleWe are seeking passionate, experienced individuals who are eager to address some of the most challenging problems our customers face and help us build our post-AGI support framework. In this role, you will interact with customers through support tickets and Slack, troubleshooting intricate issues and resolving often undefined technical challenges, while setting a standard for excellence within the team. You will work collaboratively with cross-functional teams to spearhead initiatives aimed at reducing bugs, enhancing features, and developing systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal feedback processes in an increasingly complex environment. Your efforts will be vital in scaling our support organization by optimizing operational workflows and leveraging our technology to establish the next generation of the support team in the AI era. If you thrive in dynamic environments that prioritize impact, teamwork, and rapid problem-solving, you could be an ideal fit for our team.This position is based in Tokyo, utilizing a hybrid work model of three days in the office each week, with relocation assistance available for new hires. Candidates must be fully bilingual, proficient in both Japanese and English (spoken and written). Please submit your resume in English; the interview process will include discussions in both languages.Your Responsibilities Will Include:Engaging directly with customers to solve their most complex issues and provide comprehensive education on our platforms.Becoming a leading expert on all aspects of OpenAI products, ensuring customers utilize them to their fullest potential.

About ai&ai& is an innovative global AI technology firm committed to addressing the surging demand for artificial intelligence worldwide. With a dual vision, we aim to establish ourselves as a leading AI lab focused on localization while also serving as a premier global compute and infrastructure provider. Our mission involves constructing a cohesive, optimized global platform that merges cutting-edge data centers, diverse computational services, and advanced model offerings. We believe in the power of owning the entire technology stack to effectively scale AI.At ai&, we empower agile teams with the autonomy required to confront significant challenges. Our methodology involves breaking down large-scale problems into manageable tasks and collaboratively tackling complex issues. We seek highly driven individuals with a strong sense of personal agency, valuing curiosity as the foundation of talent. We are eager to welcome individuals who wish to grow alongside our dynamic technology and expanding operations.With a global hiring strategy, we have a presence in major cities including Tokyo, San Francisco, Austin, and Toronto. We are excited to connect with exceptional talent where they are located.Role OverviewAs the Integrated Operations Manager in Japan, you will be the backbone of ai&, ensuring seamless operations. You will play a pivotal role in establishing the back office by setting up the essential systems, tools, and processes that every team relies on.This role is central to our organization, requiring daily collaboration with engineering, product, finance, infrastructure, and HR teams to ensure that our operational framework is robust, responsive, and proactive in meeting business needs. You will be directly involved in establishing IT infrastructure, liaising with general affairs, and supporting the finance team with operational aspects of accounting and approvals. Additionally, you will engage closely with our product and engineering teams to provide necessary operational support, acting as a bridge between the back office and technical facets of the business.Ultimately, you will significantly influence how ai& leverages its technology internally, integrating agentic and AI-driven workflows into our operations wherever manual processes are currently in place. Our back office should exemplify the technology we develop.ResponsibilitiesApproval Flows & Workflow Automation — Design and implement the approval and operational workflows critical to our company operations, including purchase approvals, expense sign-offs, vendor onboarding, and internal requests. Strive to create these processes as agentic and AI-enhanced wherever feasible using ai&'s proprietary tools.Agentic Process Development — Continuously enhance operational processes by identifying areas where technology can improve efficiency and effectiveness.

Create Future-Ready Classic Products!At zoyi, we empower sustainable growth for businesses with our all-in-one AI Messenger. Our philosophy, "The answers lie with the customers," drives us to fundamentally transform customer communication experiences, achieving everything from customer service efficiency to enhanced customer experiences within a single product. Having captured over 20% market share and ranked as the industry leader in Japan, we are poised to take on the global market, including the United States, as one of the fastest-growing B2B SaaS companies in Asia.