Production Support Engineer at Tiger Analytics | Arlington, VA

Tiger Analytics is a rapidly expanding advanced analytics consulting firm renowned for its expertise in Data Science, Machine Learning, and Artificial Intelligence. We are proud to be the analytics partner of choice for numerous Fortune 500 companies, helping them derive significant business value from their data. Our leadership and innovative approaches hav…

About the RoleJoin us as a Forward Deployed Engineer, where you'll be at the crucial nexus of our innovative product offerings, robust platform, and valued customers. You'll play a pivotal role, bridging the worlds of Backend Software Engineering, Platform Engineering/SRE, and Solutions Architecture. While our core feature development is a global effort, you will be responsible for the production environment and ensuring its seamless delivery to our customers. You will delve into the codebase to diagnose, manage, and resolve critical bugs, while also architecting tools to enhance platform stability and contributing to our core product to preemptively mitigate issues. Engaging directly with customers, you will assess their needs and adapt existing technologies or create new solutions accordingly.A Day in the LifeTroubleshoot Customer Issues: As the first line of defense against complex technical escalations, you will triage reported issues, replicate them in secure environments, and often resolve them directly. For more intricate fixes, you will translate production data into reproducible test cases, empowering the offshore team and maintaining our development momentum. Your goal is not just ticket resolution; it's about addressing the root cause of customer challenges.Contribute to Core Product Development: As a builder, you will enhance our TypeScript/Node.js backend by developing new features and refactoring legacy code. You will ensure that customer support issues lead to lasting engineering enhancements.Optimize and Scale: You will oversee the health of the US production environment, optimizing slow Postgres queries, managing database locking strategies, and creating internal tools (like data de-identification pipelines) that enable our global team to deliver faster and more securely.Embrace Flexibility: You will skillfully balance high-impact customer needs, core development tasks, and the maintenance of production health and quality.

Tiger Analytics stands as a frontrunner in AI and advanced analytics consulting, dedicated to enabling Fortune 1000 companies to tackle their most significant business challenges. Our mission is to redefine the potential of AI, delivering data-driven insights for a more promising future. With a diverse team of over 6,000 technologists and consultants spanning five continents, we are at the forefront of developing innovative ML and data solutions at an extensive scale. Join us to contribute to impactful work and influence the landscape of enterprise AI.Are you passionate about creating and innovating within the technology sector? Do you thrive on resolving complex business challenges within a dynamic, collaborative, and inclusive environment? At Tiger Analytics, you will join a vibrant community of creators, innovators, and problem-solvers dedicated to fulfilling real customer needs. We are looking for Data Engineers who are enthusiastic about integrating data with cutting-edge technologies.

Tiger Analytics is seeking a highly skilled Lead Engineer — Agentic AI to join our dynamic team at an advanced analytics consulting firm. Our experts leverage profound knowledge in Machine Learning, Data Science, and AI to become the trusted analytics partner for numerous Fortune 500 companies, translating data into substantial business value. Our leadership and contributions have been acknowledged by industry leaders such as Forrester and Gartner.Position OverviewIn this pivotal role, you will collaborate with business stakeholders and end users to conceptualize, develop, and govern enterprise-scale AI agents. You will provide strategic and technical oversight for AI agent development across various business units, ensuring adherence to quality, security, and compliance standards.Key ResponsibilitiesPartner with business teams to design, develop, and deploy AI agents that enhance efficiency and foster innovation.Offer guidance and technical oversight to users and teams engaged in agent development, ensuring alignment with enterprise standards.Develop, test, and maintain AI agents utilizing platforms such as Gemini Enterprise, Agentforce, Sierra.AI, DevRev, and other cutting-edge technologies.Monitor live agents, troubleshooting and resolving any performance or functionality issues that arise.Conduct extensive security and functionality testing prior to deployment.Create and enforce policies, guidelines, and protocols for AI and agent testing.Act as a subject matter expert (SME) for AI strategy, brainstorming, and implementation across business functions.Keep abreast of emerging AI technologies and propose best practices for enterprise-wide adoption.QualificationsBachelor’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field; a master's degree is preferred.6+ years of experience in AI solution development or intelligent automation, with practical knowledge of LLM-driven or agentic systems.Proven expertise with platforms such as Gemini Enterprise, Agentforce, Sierra.AI, or DevRev.Strong understanding of AI security, governance, and testing frameworks.Exceptional communication and stakeholder management skills, capable of conveying complex AI concepts in business terms.Experience in defining AI/ML governance policies or technical standards is advantageous.LocationThis role is based in Chicago, IL and follows a hybrid work model (3 days in the office recommended).BenefitsAs our company expands, significant career development opportunities are available. This position offers a unique chance to be part of a small yet rapidly growing and challenging environment.

Role overview The Senior Manager - Analytics Consulting at Tiger Analytics leads a team of analytics professionals based in Diamond Bar, California. This role centers on delivering insights and strategies that help clients grow their businesses. As Senior Manager, the position guides the development of analytics solutions and works to enhance clients' analytical capabilities. The work spans multiple industries, requiring adaptability and a broad understanding of business challenges. Key responsibilities Lead and mentor a team of analytics professionals Shape analytics solutions tailored to client needs Deliver actionable insights and strategies to support client growth Strengthen analytical capabilities for clients across various sectors Location This position is based in Diamond Bar, California.

About GameChanger:At GameChanger, we understand the transformative influence of youth sports, fostering essential life skills such as leadership, teamwork, responsibility, and confidence. These experiences not only benefit players but also enrich the entire community, emphasizing the vital roles that coaches, parents, and volunteers play in youth sports. Our goal is to create the premier platform for capturing and cherishing these invaluable moments, enabling families to uplift the next generation through sports.If you are passionate about sports and their capacity to unite communities or if you thrive in creating innovative products, consider joining our remote-first, agile tech company based in New York City. We are dedicated to tackling significant challenges in youth sports.The Position:We are looking for a Senior Analytics Engineer to be a key player in our Analytics Hub team. Your mission will be to develop user-friendly, extensible data models and self-service capabilities that empower various stakeholders across the organization to quickly and confidently address data-related inquiries. You will collaborate closely with teams in Analytics, Data Engineering, Finance, Product, and Engineering to enhance the platforms that drive decision-making, automation, and performance measurement.In this role, you will work with both first-party and third-party data to construct and uphold the data infrastructure required for reporting, analysis, and experimentation. Utilizing Python, SQL, and DBT, you will transform warehouse data into scalable, self-service data models and artifacts (such as metrics and dashboards) that reveal insights and enable teams across Finance, Product, and Engineering.What You’ll Do:Lead the architecture, optimization, and transformation of finance and product-centric data models in DBT, facilitating flexible analysis for Data Analysts/Scientists and self-service options for business stakeholders.Design and implement data validations to maintain data integrity across our pipelines and ensure the accuracy of our reporting.Foster transparency throughout the entire data pipeline by establishing robust processes with upstream data producers and downstream data-consuming tools (BI, Reverse ETL, experimentation).Advance agentic tooling and automation initiatives that reduce the time spent on data issue investigations, allowing the team to focus on analyses.Implement software engineering best practices, including version control and continuous integration, to enhance the quality of analytics code.

Tiger Analytics seeks a Manager or Senior Manager to join its Analytics Consulting team based in Orange County - LA, California. This position leads analytics projects for clients, helping shape their data-driven strategies and working closely with their teams to support better business outcomes. Role overview The Manager/Sr. Manager oversees complex analytics initiatives, guiding projects from planning through execution. Collaboration with client stakeholders is central, as is the ability to translate analytical insights into practical recommendations. Who thrives in this role Strategic thinkers with a strong interest in analytics will find this role rewarding. Success here depends on adaptability, initiative, and a willingness to take on new challenges in a fast-moving setting.

Join Axios as an Analytics Engineer and play a crucial role in transforming data into actionable insights. In this fully remote position, you will collaborate with cross-functional teams to design and implement data solutions that enhance decision-making processes. Your expertise in analytics and engineering will help us uncover trends and opportunities, ultimately driving our success.

About Employer Direct Healthcare Lantern, part of Employer Direct Healthcare, is a specialty care platform focused on connecting people with top healthcare professionals when it matters most. Lantern’s Network of Excellence brings together leading specialists in areas such as surgery, cancer care, and infusions. This approach delivers high-quality care while helping employers and their teams manage costs. Each member is matched with a dedicated care team, including Care Advocates and nurses, who guide them through their healthcare journey and support their return to health, family, and work. With access to specialists nationwide, Lantern makes quality care accessible to millions. Today, Lantern serves over 6 million members and partners with many of the country’s largest employers. Learn more at lanterncare.com. What Guides Our Team Logic shapes decisions and drives progress. Team members focus on getting things done and recognize achievements, big and small. Inclusion is a core value. The team values diverse perspectives and seeks to build an environment where everyone’s experience matters. Grit and determination help tackle complex problems. Ambitious goals require creative solutions and a supportive team. Humanity inspires our work. Customers are at the heart of every effort to improve healthcare experiences. Truth and integrity guide interactions. Team members value honesty over convenience. Collaboration is essential. Working together fuels innovation and meaningful change. These principles, known as LIGHT, remind the team of their impact in helping people navigate healthcare and regain their quality of life. Location and Work Arrangement This Analytics Engineer role is based in Dallas, TX. The position follows a hybrid schedule, with three days per week in the office. Interested in Joining? If these values resonate, consider applying through our recruitment portal.

At TransPerfect, we pride ourselves on delivering top-tier Digital Commerce, Content, and Analytics solutions tailored to our clients' needs. Our team consists of dedicated technologists who are passionate about digital innovation. We are forward-thinking, striving to elevate the industry through creative, innovative solutions while maintaining a commitment to customer and employee satisfaction.The Role:We are seeking a skilled Digital Analytics Engineer to join our Services team. In this pivotal role, you will be integral to designing, implementing, and delivering cutting-edge digital measurement and data solutions for our clients. You will focus on the deployment and management of digital analytics platforms, event tracking frameworks, customer data platforms, and data pipelines that drive marketing measurement and advanced analytics initiatives. Collaborating closely with marketing teams, engineers, and data stakeholders, you will ensure consistent, scalable, and precise data collection across both web and mobile platforms. This position is ideal for someone who is enthusiastic about analytics engineering, measurement architecture, and tackling complex tracking challenges in a dynamic, collaborative setting.Responsibilities:Collaborate effectively within both small and large teams.Engage in hands-on implementation of robust analytics solutions and maintain technical documentation.Adapt to various roles to meet team and client needs efficiently.Demonstrate initiative, work autonomously, and relish solving intricate technical problems.Translate business and marketing requirements into scalable tracking and measurement architectures.Articulate technical measurement concepts clearly to both technical teams and marketing stakeholders.Preferred Qualifications:Experience integrating analytics and marketing data into data warehouses and BI tools.Proficiency in building analytics data pipelines and transformations using tools like dbt or similar frameworks.

At Avatria, we excel in delivering exceptional solutions for Digital Commerce, Content, and Analytics. Our team comprises dedicated, hands-on technologists who are truly passionate about the digital landscape. With a forward-looking vision, we strive to propel the industry forward through innovative and creative solutions. We pride ourselves on maintaining a fresh and approachable business ethos, prioritizing the best interests of our clients and employees.The Role:We are seeking a Digital Analytics Engineer to become an integral part of our Services team. In this role, you will be pivotal in designing, implementing, and delivering state-of-the-art digital measurement and data solutions for our clients. Your focus will encompass the implementation and management of digital analytics platforms, event tracking frameworks, customer data platforms, and data pipelines that support marketing measurement and advanced analytics initiatives. Collaboration will be key as you work with marketing teams, engineers, and data stakeholders to ensure reliable, scalable, and precise data collection across web and mobile platforms. If you are passionate about analytics engineering, measurement architecture, and enjoy tackling complex tracking challenges within a collaborative, dynamic environment, we want to hear from you!Your Responsibilities:Effectively collaborate in both small and large team settings.Proactively implement robust analytics solutions and maintain comprehensive technical documentation.Adapt your role to meet the evolving needs of the team and clients.Take initiative and work independently, while enjoying the challenge of solving complex technical issues.Translate business and marketing requirements into scalable tracking and measurement architectures.Clearly communicate technical measurement concepts to both technical teams and marketing stakeholders.Preferred Qualifications:Experience with integrating analytics and marketing data into data warehouses and BI tools.Familiarity with building analytics data pipelines and transformations using tools such as dbt or similar frameworks.

Join Gusto as a GTM Analytics Engineer and play a pivotal role in driving our analytics initiatives. As a part of our team, you will develop and maintain robust analytics frameworks that empower data-driven decision-making within our go-to-market strategies. You will collaborate closely with cross-functional teams to ensure the accuracy and accessibility of data, while also identifying opportunities for continuous improvement.

Join Metropolis as a Senior Analytics Engineer, where you will leverage your expertise in data analytics to drive impactful decisions. In this dynamic role, you will collaborate with cross-functional teams to develop data models and analytical solutions that enhance our business performance.Key responsibilities include designing and implementing data pipelines, conducting complex analyses, and presenting findings to stakeholders. You will play a crucial role in shaping our analytics strategy and ensuring data quality across the organization.

Role Overview Tiger Analytics is looking for a Director of Analytics Consulting with deep experience in the pharmaceutical sector. This leadership position guides a skilled team focused on delivering actionable insights and strategies for pharma clients. The goal: help organizations improve operations and support better patient outcomes through analytics. What You Will Do Lead and mentor an analytics consulting team serving pharmaceutical clients Shape data-driven solutions that address business challenges in the pharma industry Work closely with clients to ensure analytics projects align with their business goals Translate complex data into clear recommendations that drive measurable results Location Based in Jersey City, New Jersey, United States.

Join Tiger Analytics as the Director of Commercial Analytics, where you will play a vital role in shaping data-driven strategies within the pharmaceutical and life sciences sectors. Your expertise in commercial analytics will be instrumental in guiding business decisions and optimizing outcomes. You will lead a talented team, collaborate with cross-functional stakeholders, and leverage advanced analytics techniques to drive impactful results.

Fully remote | Engage fully in your workFounded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored is dedicated to empowering U.S. companies by building and scaling elite AI, ML, and Data teams, all powered by the top 1% of talent from Latin America. Our mission is clear: To empower brilliant individuals, unlock their potential, and enhance their impact on the world.At Factored, you will join a community that prioritizes learning, ownership, and authenticity. Your personal growth matters, and your ideas will be valued. We pride ourselves on transparency, curiosity, and collaboration. We seek excellence, celebrate diversity, foster curiosity, and create an environment where you can genuinely thrive.We are currently in search of an exceptional Analytics Engineer to join our dynamic team. In this critical role, you will be responsible for designing, developing, and maintaining data infrastructure and analytics solutions that drive our business operations forward.

Tiger Analytics is on the lookout for a talented Senior AI Engineer to become a crucial part of our innovative team. In this pivotal role, you will be at the forefront of designing, developing, and implementing advanced AI solutions that create significant business impact for our clients. You will utilize sophisticated machine learning techniques, frameworks, and extensive datasets to develop pioneering products and solutions.Your collaboration with cross-functional teams will be instrumental in identifying project requirements, establishing success metrics, and ensuring adherence to high-quality standards. Your deep expertise in artificial intelligence will be vital in influencing our product offerings and guaranteeing the successful deployment of AI models in a production environment.The ideal candidate will possess a robust background in artificial intelligence, extensive experience with various machine learning frameworks, and a strong passion for tackling complex business challenges.

Join Coinbase as a Senior Analytics Engineer, where you will lead the development of robust analytics solutions that empower our financial analytics platform. You will collaborate with cross-functional teams to derive insights from complex datasets, enabling strategic decision-making. Leverage your expertise in data modeling, ETL processes, and business intelligence tools to elevate our analytics capabilities and drive our financial initiatives forward.

Tiger Analytics is a leading advanced analytics consulting firm, recognized for our expertise in empowering Fortune 1000 companies to derive significant business value from data. Our team of consultants excels in Data Science, Machine Learning, and AI, consistently delivering innovative solutions that meet the evolving needs of our clients. Our contributions have garnered recognition from prominent market research firms, including Forrester and Gartner.If you are excited about tackling complex business challenges through data-driven insights, we invite you to join our team.We are seeking a results-oriented Senior Analytics Consultant with a robust background in healthcare payer data, alongside technical proficiency in SQL and Python. In this pivotal role, you will collaborate closely with stakeholders to extract insights from intricate datasets, devise impactful data solutions, and facilitate strategic decision-making within healthcare payer organizations.

Airtable is seeking a talented AI Analytics Engineer to join our dynamic marketing analytics team. In this role, you will leverage advanced analytics and machine learning techniques to derive insights from marketing data, drive strategic decisions, and optimize our marketing initiatives.