L2 Application Support Specialist for Wealth & Digital Platforms

Join our dynamic team at Avaloq as an L2 Application Support Specialist, where your analytical expertise will be pivotal in ensuring the robustness of our wealth management and digital platforms. Based in Makati City, Philippines, you will act as a vital link between our end-users and development teams, diagnosing intricate application issues and implementin…

Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality. Your analytical skills and attention to detail will be crucial in maintaining high service levels and improving our clients' experiences.

Please note: This posting is intended for active pooling purposes only. By submitting your application, you are not guaranteed employment. Your information will be retained and considered for future openings.We are looking for a committed and detail-oriented Loan Application Specialist to become part of our dynamic team at d2b-1. In this fully remote position, you will play a crucial role in the submission of loan applications and monitoring their progress until formal approval. You will support our Brokers and Scenarios Team with a keen focus on ensuring fast and accurate loan submissions and approvals. Your role will involve facilitating effective communication among clients, lenders, valuers, and other stakeholders to provide exemplary service to our clients.Position: Loan Application SpecialistSalary: PHP 60,000 - PHP 120,000/monthWorking Hours: Full-time, Monday to Friday, 7:00 AM to 4:00 PM (remote)Responsibilities:Understanding lender requirements and the application approval process.Ensuring high-quality data entry and loan packaging.Prioritizing timely application submissions.Responding promptly to client inquiries and addressing any missing information requested by lenders.Gathering necessary information and minimizing rework by structuring and submitting applications accurately.Entering information in CRM systems (ApplyOnline, Mercury & BrokerEngine).Preparing electronic and manual lodgement application forms.Compiling all required NCCP documents and attaching them to the customer's CRM.Collecting and preparing all essential documentation for loan packages.Reviewing loan application documentation to identify non-compliance and missing information.Researching applicants' credit statuses and financial positions through thorough review of credit reports and bank statements.Ensuring compliance with established lender regulations and policies.Ordering valuations and negotiating pricing discounts.Preparing supporting documents in a single loan file and submitting applications to lenders.Completing quality control documentation and checklists.Preparing and administering Discharge Authority documentation.Maintaining and improving internal systems and processes.Updating CRM systems (BrokerEngine).Qualifications:Bachelor's degree or higher in Finance, Business Administration, Accounting, or a related field.Minimum of 2-3 years of experience as a Loan Application Specialist or in a similar role; prior experience in mortgage processing is preferred.

Become a Vital Member of Our Global IT Support Team!Are you an IT professional who enjoys assisting end users and is enthusiastic about technology? Do you excel in a dynamic environment and see yourself as a proactive problem-solver? If so, we have an exciting opportunity for you to join our IT Support Team in Manila.We are on the lookout for an IT Support Specialist to be part of our global team. In this role, you will manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations. You will be instrumental in providing an exceptional user experience for both DOF and onshore teams, ensuring smooth day-to-day IT operations.As a member of the IT Support Team, you will offer technical assistance to end users, contribute to continuous improvements, and support regional and global projects as needed. This position also provides opportunities for onsite support across DOF locations.This is an exhilarating time to join our team. We seek individuals with a strong foundation in Service Desk operations, including experience with Active Directory, Office 365, user administration, operating systems, hardware troubleshooting, cloud computing, and network troubleshooting. Knowledge of Incident Management, Request Fulfillment, Problem Management, and Change Management is essential.In addition to technical skills, we value customer-focused, solutions-oriented individuals grounded in strong personal values. You should be empathetic, honest, observant, humble, and rational—someone who embodies the principle of “seeking to understand before seeking to resolve.”To excel in this position, you should possess critical thinking and strong decision-making abilities, capable of recognizing and prioritizing high-impact initiatives. A strong sense of ownership, commitment to meeting deadlines, and the ability to work within time constraints are vital.We also value positivity within our team—collaborative, adaptable, and enjoyable to work with—someone who can engage with diverse audiences and significantly contribute to collective goals.Key Responsibilities:Helpdesk Support: Respond to, troubleshoot, and resolve hardware and software issues via phone, email, or in-person desk-side support.Hardware & Software Management: Purchase, install, configure, and maintain computers, laptops, printers, scanners, and other peripheral equipment.Network Support: Monitor and maintain LAN/WLAN connectivity, including troubleshooting internet connectivity and basic network infrastructure.Onboarding/Offboarding: Provision and deprovision user accounts (Active Directory/Azure), set up workstations, and install necessary software.

About UsWing is on the lookout for outstanding talent to join M32 AI, a visionary company backed by leading Silicon Valley investors, committed to developing intelligent AI solutions for small and medium businesses worldwide.Imagine the dynamics of a startup combined with the reliability of an established corporation, offering rapid innovation without the burdens of bureaucracy.If you thrive on challenges and are eager to create a substantial impact in a pivotal role, this is the opportunity you've been waiting for.We are searching for a Sales & Customer Support Specialist to become part of our team, dedicated to providing exceptional product demonstrations, onboarding experiences, and technical support for our innovative AI product, Central. This position harmonizes sales expertise, customer success, and technical product knowledge, acting as a vital link between our clients and our advanced AI solutions.

Join our dynamic Shared Services Center at SGS as a Technical Support Specialist. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help resolve issues efficiently and ensure customer satisfaction. We are looking for a proactive and dedicated individual who thrives in a fast-paced environment.

Join KDCI, a forward-thinking company dedicated to delivering exceptional outsourcing solutions. We are seeking passionate IT Support Specialists to be part of our dynamic team. This role offers the chance to thrive in a stimulating environment where your expertise is not only acknowledged but also nurtured for career advancement.As an IT Support Specialist, you will be pivotal in providing essential technical support and assistance, guaranteeing that our production team operates without technical disruptions. You will play a key role in troubleshooting and resolving issues pertaining to software, hardware, and networks, ensuring all systems function smoothly and reliably.Key Responsibilities:Deliver first-level technical support and assistance to users across various departments.Diagnose and resolve software, hardware, and network-related issues.Install, configure, and maintain software and hardware to ensure optimal workstation performance.Manage user accounts and permissions to ensure secure system access.Assist in the implementation of new software applications and system upgrades.Create and maintain technical documentation and user manuals.Regularly monitor and update IT inventory and equipment status, ensuring accuracy in asset documentation.

Position: Loan Application Specialist IVSalary: PHP 61,000 - PHP 100,000 (commensurate with experience)Working Hours: Monday to Friday, 9:00 AM – 6:00 PM Sydney Time (7:00 AM – 4:00 PM PH Time)Holidays: New Year's Day, Good Friday, Easter Monday, Christmas Day, and Boxing DayOVERVIEW:The Loan Application Specialist IV plays a pivotal role in the loan application process, ensuring timely submissions and approvals while providing exceptional support to our Brokers and Scenarios Team. You will be crucial in facilitating effective communication among clients, lenders, valuers, and other stakeholders to guarantee the highest quality of service for our clients.In this role, you will collaborate closely with the Scenarios Team, ensuring that every loan application is processed efficiently, resulting in a smooth experience for our clients. You will also be recognized as the primary point of contact for all loan application inquiries and will contribute to fostering a productive and positive work environment.RESPONSIBILITIES:Comprehend lender requirements and the application approval process.Ensure high-quality data entry and loan packaging.Prioritize and manage application submissions effectively.Respond promptly to client inquiries and requests for additional information from lenders.Gather necessary information and minimize rework by structuring applications accurately.Input data into CRM systems (ApplyOnline, Mercury & BrokerEngine).Prepare both electronic and manual lodgement application forms.Compile and attach all required NCCP documents to the customer’s CRM profile.Collect and prepare essential documentation for each loan package.Review applications to identify any non-compliance or missing information.Research applicants' credit status and current financial positions by thoroughly reviewing credit reports and bank statements.Ensure compliance with lender regulations and policies.Order valuations and pricing discounts as needed.Compile supporting documents for loan files and submit applications to lenders.Complete quality control documentation and checklists.Prepare FHOG/FHLDS documentation.Administer Discharge Authority documentation.Improve and maintain internal systems and processes.Update the CRM system (BrokerEngine) as necessary.

Join our dynamic team at Crewbloom as a Partner Support Specialist! We are looking for an enthusiastic and detail-driven individual to serve as the primary support contact for our global partners. In this vital role, you will ensure smooth operations and swiftly address any challenges our partners encounter.Key Responsibilities:Tier 1/2 Ticket Management and Triage: Act as the initial point of contact, adeptly managing and triaging incoming support requests (tickets) from partners. You will efficiently resolve Tier 1 issues directly and accurately escalate Tier 2 technical or complex operational problems to the relevant internal team.License and Configuration Management: Oversee all partner-related administrative tasks, including processing license adjustments, managing product entitlements, and updating system configurations to guarantee that partners have the correct access and setup.Product + Operational Issue Resolution: Investigate, diagnose, and resolve a variety of issues related to both product functionality and operational workflows. This role necessitates cross-functional collaboration to provide timely and comprehensive solutions.

Xometry (NASDAQ: XMTR) is at the forefront of modern manufacturing, connecting visionary individuals with manufacturers who can transform their ideas into reality. Our innovative digital marketplace equips manufacturers with essential resources for business growth while enabling buyers from Fortune 1000 companies to seamlessly access global manufacturing capabilities.We are actively seeking Partner Support Specialists to deliver exceptional service to our expanding network of global partners and suppliers. In this role, you will collaborate across various functions to create a seamless experience that strengthens the relationship between Xometry and its partners.Our ideal candidate is eager for a transformative career opportunity and is committed to providing a service experience that is both empathetic and respectful, treating our partners as equals. Attributes such as optimism, creativity, and strong verbal and written communication skills are essential. A flexible mindset and a relentless focus on partner retention will set apart a successful Partner Support Specialist.

Join our dynamic team at neowork as a Community Support Specialist. In this pivotal role, you will serve as the primary point of contact for our valued subscribers, customers, and social media followers. Your mission is to deliver friendly, professional, and timely support through various channels including email, phone, and live chat. You will be instrumental in ensuring our community enjoys a seamless and positive experience while efficiently troubleshooting issues and enhancing our support processes.Key ResponsibilitiesProvide prompt and professional responses to inquiries through email, phone, and live chat.Offer compassionate, clear, and accurate support to community members.Troubleshoot technical issues and resolve problems effectively.Collaborate with the community team to identify trends and enhance support processes.Foster a positive and welcoming environment for all community participants.

Role overview CreatorIQ is looking for a Product Support Specialist based in Manila. This position is the first line of support for customers, assisting them with questions and issues related to CreatorIQ products. The focus is on providing clear, helpful guidance and contributing to a positive customer experience. What you will do Troubleshoot product issues and offer practical solutions to customers Document customer inquiries and technical problems accurately Collaborate with teams across the company to resolve complex support requests Share feedback and insights to help improve CreatorIQ products Who succeeds in this role Strong communicator who enjoys assisting others Comfortable with technology and eager to learn new tools Works well with different departments and values collaboration Organized and attentive to detail when documenting issues This role offers a chance to build support skills while playing a meaningful part in customer success at CreatorIQ.

Remote Support Desk SpecialistCompany OverviewJoin our client's dynamic team, a leading US-based IT services provider, committed to empowering small and medium-sized enterprises with robust technology solutions since 1995. They excel in offering comprehensive managed IT services, enabling businesses to concentrate on their core operations while their IT frameworks are handled with precision and care.The dedicated team is focused on delivering proactive technical support, strategic IT advice, and tailored solutions that drive seamless operations and growth for clients. With a strong emphasis on fostering client relationships, accountability, and teamwork, the company is steadfast in its mission to provide high-quality IT services.As the company continues to expand its reach, we are on the lookout for a Support Desk Specialist who will deliver Tier 1 technical support, address technical challenges, and guarantee dependable IT assistance for our clients.Role OverviewThe Support Desk Specialist will serve as the primary point of contact for clients, offering technical assistance through troubleshooting, resolving IT issues, and ensuring exceptional customer service. You will collaborate closely with the support team to maintain client systems' efficiency and swiftly address technical challenges.Work ArrangementLocation: Work From HomeSchedule: Monday – FridayShift: 8:30 AM – 5:30 PM ESTPhilippine Time: 9:30 PM – 6:30 AMKey ResponsibilitiesDeliver frontline IT support to clients via phone and remote support tools.Investigate and resolve hardware, software, and connectivity issues.Assist users with Microsoft 365 and Windows-related inquiries.Accurately document and manage support tickets.Escalate unresolved technical issues to senior engineers as necessary.Maintain open communication with clients on issue resolution.Ensure exemplary customer service and user satisfaction.Contribute to enhancing support procedures and internal documentation.Participate in on-call or after-hours support rotations as required.

Position: General Accountant – Cash Applications SpecialistLocation: Remote – (Global)Employment Type: Full-timeType of contract: Independent contractor Join the #remoteworkrevolution and work from anywhere in the world!Position Overview:As a key member of our finance team, you will oversee the cash application process for our distributor and wholesale customers. Your role ensures that payments, deductions, and adjustments are applied accurately and in a timely manner, allowing our US-based colleagues to concentrate on higher-value analyses.Responsibilities: Apply distributor and wholesale payments to customer accounts using ERP systems such as NetSuite or similar. Review remittance advice and supporting documents to ensure accurate cash, credit, and deduction applications. Reconcile payment discrepancies, short-pays, and chargebacks in collaboration with internal teams and customers. Track and document trade deductions and offsets, assisting in their resolution. Maintain precise accounts receivable (AR) subledger records and aid in customer account reconciliations. Prepare periodic AR and deduction reports for management review. Support month-end closing processes, including reconciliations, schedules, and journal entries as necessary. Assist with various general accounting tasks as needed, such as audit support and ad hoc analyses.Requirements: A minimum of 3 years of experience in accounting, accounts receivable, or cash applications (experience in distributor/wholesale environments is a plus). Proven ability to process high volumes of payments and deductions. Proficiency in ERP systems is required, with a strong preference for NetSuite experience. Excellent analytical and reconciliation skills with meticulous attention to detail. Strong capabilities in Excel and Google Sheets. Effective written and verbal communication skills in English. Availability to work during US business hours and meet tight deadlines.Preferred Qualifications: Experience in consumer packaged goods (CPG), food & beverage, retail, or e-commerce sectors. Familiarity with distributor deduction types and trade spending.

About EucalyptusAt Eucalyptus, we are dedicated to our mission to promote sustainable health for all. With over a billion individuals battling obesity globally, we focus on preventing chronic conditions through innovative long-term care solutions.Eucalyptus is the driving force behind Juniper, one of the largest weight-management programs worldwide, which integrates GLP-1 medication with personalized nutrition, physical activity support, and clinician-led care from a diverse team of healthcare professionals including prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research reveals that our integrated clinical and behavioral approach enables our patients to lose significantly more weight during their treatment with Juniper, achieving four times the results.Our Growth Story:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, raising over $100 million from esteemed investors such as BOND, NewView, Blackbird, and Airtree.Assisted more than 350,000 patients dealing with obesity across five markets.Received a selective NICE endorsement to deliver services to the NHS.Customized offerings for thousands of patients in Germany and Japan.About the RoleAt Eucalyptus, we recognize that providing multidisciplinary clinical support is crucial for patient success throughout their treatment journey. We aim to ensure that patients have timely access to the right clinician.The Medical Support Specialist will be essential in collaborating with doctors, nurses, and pharmacists to triage, assess, and support patients during their treatment. This role is perfect for individuals who are passionate about healthcare, excel in communication, and are committed to delivering exceptional customer service.Your responsibilities may include:Providing medical support to patients with various conditions, primarily through email:Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and provide appropriate solutions.

OverviewJoin Treantly as an IT Support Specialist, where you will play a vital role in ensuring the smooth operation of our IT infrastructure. Your expertise will help us resolve technical issues efficiently and collaborate with vendors to enhance our systems.Core ResponsibilitiesInfrastructure & NetworkOversee the stability of network and infrastructure operations.Work closely with Lanworks to address firewall and server challenges.Escalate complex incidents when necessary for swift resolution.Server & SystemsAdminister Domain Controller responsibilities.Maintain the functionality of File Servers, Database Servers, and Remote Desktop systems.Conduct routine monitoring and maintenance of systems.Microsoft 365 & CollaborationManage user accounts, licenses, and SharePoint access within Microsoft 365.Coordinate licensing requests through IT Weapons Inc.Applications & Internal SystemsProvide daily support for MedaPlus and Bos+ software.Troubleshoot issues related to C# and legacy Visual FoxPro components.Address production problems during business hours promptly.Telecommunications & Office SystemsSupport telecom systems and office hardware efficiently.Coordinate with vendors for printer and fax services.Technical SupportAssist users with hardware, software, and internet-related issues.Escalate urgent issues as needed to minimize downtime.IT Onboarding & OffboardingManage the setup and removal of user accounts, devices, and access rights.Adhere to documented security protocols.

About ThriveCart:ThriveCart is an innovative platform utilized by over 50,000 users globally to drive over $5 billion in sales. Our comprehensive platform features a learning management system (LMS), affiliate management, as well as cart and checkout functionalities, making it an ideal solution for creators, coaches, consultants, and other businesses.Our platform seamlessly integrates with your existing tools and offers a user-friendly interface packed with features that empower customers to monetize their current traffic effectively. As the highest-converting cart for online businesses, ThriveCart is on a growth trajectory, is profitable, and supported by LTV SaaS Growth Funds, and we aim to expand our presence in the online business sector.Position Overview:As a Customer Support Specialist, you will play a crucial role in our support team, addressing a diverse array of customer concerns. You will utilize your in-depth product knowledge and problem-solving abilities to offer effective solutions, ensuring an exceptional customer experience. Your responsibilities will include direct customer interactions through email, live chats, and sometimes video calls, collaborating with cross-functional teams, and enhancing our knowledge base.Key Responsibilities:Diagnose and troubleshoot an array of customer issues, from technical difficulties to complex usage inquiries, creating bug tickets on JIRA and ensuring prompt and effective resolutions.Provide clear, concise, and professional communication to customers across various channels.Collaborate closely with cross-functional teams, including Engineering and Product, to address complex issues and propose improvements.Document and track all customer interactions and solutions in our support ticketing system with high accuracy.Identify trends in customer issues and recommend long-term solutions to improve support processes and product functionality.Contribute to the development and enhancement of knowledge base articles, ensuring resources are current and precise.Establish trust and rapport with customers, maintaining a calm, empathetic, and solution-oriented approach in all interactions.Proactively update customers on the status of their issues and anticipated resolution times.Embrace and act on constructive feedback to continuously enhance personal performance and alignment with the company's goals.

About UsAt EYT Technologies, we are transforming the landscape of consumer credit by significantly lowering the cost of capital through innovative technology that allows access to personal assets. Our flagship product is the most affordable credit card globally, leveraging home equity. With our patented technologies, we have streamlined a process that typically spans 4-6 weeks and requires substantial investment, to a mere 15 minutes and zero upfront cost.Who We AreWe are a financially robust team, having secured over $250 million in equity funding, comprised of veterans from industry giants such as Square, Microsoft, and Facebook, alongside finance leaders from Discover, CapitalOne, and Goldman Sachs. Our esteemed investors include Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, and Caffeinated Capital.Our diverse team has collectively developed:Cutting-edge financial products (like Square/CashApp and early CapitalOne credit cards)Innovative consumer products (including Internet.org and Xbox)Robust technology infrastructures (Visual Studio, Windows & Azure, and contributions to C++ & C# language designs)Advanced mathematics and science infrastructures (including computational research at NASA’s JPL)Our mission-driven team is passionate about tackling significant challenges and creating products that serve as foundational tools for society. We believe that by utilizing technology to reduce consumer capital costs, we can create a profound, lasting impact on people's lives.

Join our expanding team as a Web & Design Support Specialist! This role is ideal for individuals who can harmonize technical proficiency with creative design talents to maintain and enhance a customized product website featuring client-facing portals. Role OverviewAs a Web & Design Support Specialist, your main responsibilities will include keeping our website updated, ensuring seamless user account access, managing product listings, and executing design-related projects. You will work closely with our team to provide an outstanding user experience while upholding design integrity. Key Responsibilities- Conduct regular updates on the website and verify functionality across client portals.- Manage user accounts, access permissions, and site security measures.- Systematically upload, update, and remove products.- Design, edit, and maintain creative assets to align with branding and enhance user experience.- Address minor technical issues to support overall site performance.- Collaborate with the team to enhance website usability and visual appeal. Qualifications- Proficient in HTML and JavaScript.- Experienced with Adobe Illustrator, InDesign, and Acrobat.- Comfortable managing user accounts and website functionalities.- Familiar with e-commerce platforms or ordering systems.- Detail-oriented with a strong commitment to design consistency.- Highly organized, proactive, and an excellent communicator.- Previous experience in the healthcare or custom product sectors is preferred.

About airSlateairSlate is a pioneering global SaaS technology firm specializing in no-code workflow automation, electronic signature, and document management solutions. Our award-winning suite of products, including SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, empowers hundreds of millions of users and over a million customers across the globe to digitize their processes, enhance operational efficiency, and transform their work methodologies.With a vibrant team located in more than 20 countries across three continents, our primary hubs are in the United States, Poland, Romania, Ukraine, and Philippines. We are committed to fostering a culture of growth and innovation, and we seek individuals who are excited to contribute to product development and company scaling in a fast-paced environment.About the pdfFiller Team:Our dynamic team of over 120 professionals is dedicated to the success of our online PDF creator and editor, pdfFiller. Every month, pdfFiller supports over 10 million users in creating and editing PDFs, obtaining signatures, and securely storing documents, all within a single platform. With unlimited storage, templates, and cross-platform integration, pdfFiller is the all-in-one solution for all document needs.We are excited to welcome a Customer Support Specialist to join us on this journey of growth.As a Customer Support Specialist focused on billing, you will be an essential part of our team, dedicated to providing outstanding customer service and resolving complex issues. You will collaborate closely with other specialists and report directly to the Support Manager.