Fiscal Responsibility Manager

Join SGS as a Fiscal Responsibility Manager, where you will play a critical role in overseeing and managing fiscal responsibilities within our team. You will ensure compliance with financial regulations and support our management team in making informed decisions. Your expertise will be pivotal in optimizing our financial operations.

Analyze the impact of our solutions on customer operations.Utilize data-driven metrics to assess adoption rates of our solutions and the effects of new releases on our clients' businesses.Improve Customer Training and Streamline Onboarding.Support onboarding processes to ensure an exceptional customer experience from the start.Create engaging training materials including videos, PDFs, and more to facilitate smooth application adoption.Proactively identify strategies to boost adoption rates.Customer Relationship Management.Thoroughly investigate and resolve customer inquiries, report issues to the product team, and ensure timely follow-ups with all internal teams to prioritize customer issues.Collaborate with product managers to draft comprehensive requirement documents that align with clear and measurable business objectives.Standardize Communications to Foster Adoption of New Features.Ensure all stakeholders are informed and aligned, managing requests from sales, support, and other cross-functional teams.Conduct regular site visits to promote product engagement.Maintain and update documentation on processes, guidelines, and other essential materials.Testing of New and Enhanced Product Features.Work alongside product managers and software testers to ensure new releases meet customer requirements and operational processes.

À propos de LuoPay LuoPay figure parmi les fintechs de paiements transfrontaliers à la croissance la plus rapide en Afrique. L’entreprise se consacre à simplifier et optimiser les paiements internationaux pour les sociétés africaines. Sa plateforme propose des solutions plus rapides, transparentes et compétitives que les méthodes classiques. En peu de temps, LuoPay s’est imposée comme un acteur clé en Afrique de l’Ouest et en Afrique Centrale. Dans le cadre de son expansion, l’équipe commerciale s’agrandit. Ce que fait le poste Le Key Account Manager pilote l’activation et le développement du portefeuille clients au quotidien. L’objectif principal : augmenter les volumes de transactions, renforcer la fidélité des clients et améliorer la rentabilité des comptes stratégiques. Ce rôle demande une forte implication opérationnelle et un suivi orienté résultats. Les missions incluent : Entretenir des échanges réguliers avec les clients Négocier les conditions, y compris les taux de change Suivre les volumes de transactions Repérer de nouvelles opportunités de croissance Localisation Poste basé à Abidjan.

Are you ready for an exciting journey? A journey that will elevate your ambitions and propel you into a new challenge that pushes you beyond your limits.At Delivery Hero, we cultivate a vibrant culture driven by talent, aiming to amplify our impact on millions of lives as we move forward together.Not just another app. We are the fastest-growing multi-category platform, connecting millions of users with businesses and couriers for on-demand services from over 170,000 local restaurants, grocers, supermarkets, and retail stores. We operate in more than 1,500 cities across 23 countries.We are transforming how people connect with their daily needs, providing everything from essential deliveries to innovative solutions powered by technology. Every day with us is filled with purpose.What sets our journey apart? A strong cultural foundation and core values. A commitment to career growth and development. A dedication to making a positive difference.Our vision is clear: To build the largest marketplace in your city, providing access to anything within minutes. This is where your journey begins.YOUR ROLEOnboard new partners to our platform, equipping them with all necessary tools and information to kickstart their operations.Forge and nurture relationships with new and existing clients, ensuring top-notch commercial and customer service.Collect insights from our partners to enhance their experience and tackle challenges effectively.Drive deals to closure in a dynamic business environment.Boost Glovo's visibility through strategic marketing actions with partners.Enhance Glovo’s revenue through commission renegotiations and asset sales.Analyze and develop action plans for churned and inactive partners.Optimize operational efficiency for our partners, ensuring exceptional service delivery.Achieve monthly and quarterly targets defined by the company. Monitor and report on key account metrics.Collaborate actively with colleagues in a supportive environment, fostering growth and development.

Join Coface as a Marketing and Communication Manager for the Western and Central Africa region. In this dynamic role, you will spearhead marketing and communication strategies aimed at enhancing our brand visibility and driving business growth across diverse markets.Your primary responsibilities will include developing targeted marketing campaigns, managing public relations initiatives, and collaborating with cross-functional teams to ensure consistent messaging. You will analyze market trends and adapt strategies accordingly to meet the needs of our clients.

In the context of expanding into new territories, Digital Virgo is seeking a skilled technical project manager. This role is crucial to the company's international operations.Key Responsibilities:Specification Development: Collaborate with business and technical teams to create technical-functional specifications based on functional requirements and API partner documents.Feasibility Assessment: Engage with technical teams to verify the feasibility of proposed solutions and contribute to technical design, including a 'High Level Design'.Planning and Monitoring: Develop and monitor project timelines in collaboration with relevant stakeholders.Meeting Management: Organize and facilitate meetings to assess project progress and identify potential risks and issues.Communication and Reporting: Ensure regular communication, providing updates and reports on project progress to stakeholders.Delivery Coordination: Coordinate with development and product teams to ensure timely project delivery.Issue Management and Corrective Actions: Identify causes of delays and implement corrective actions, proposing effective solutions to challenges.Deliverable Validation: Ensure deliverables are validated to verify compliance with requirements.Problem Detection and Diagnosis: Be capable of detecting, diagnosing, and solving encountered issues.Process and Methodology Application: Adhere to and apply established project management methodologies within the company, utilizing appropriate tools, methods, and indicators.

Pre-Sales Manager Location: Ivory Coast Reports to: Senior Vice President - Global Sales About the Role: The Pre-Sales Manager plays a pivotal role in aligning technical and commercial solutions throughout the sales process for digital lending and financial service platforms. This position serves as a crucial link between business, technology, risk, and operations, ensuring the design of viable, scalable, and profitable deployments for a diverse range of clients, including banks, telecom companies, microfinance institutions, and digital wallets. In this role, you will ensure that the solutions proposed are not only aligned with client requirements but also safeguard the company's financial interests, risk exposure, and delivery capabilities. Key Responsibilities: Sales Support Facilitate discovery sessions with clients to assess business models, regulatory frameworks, and operational constraints. Convert client needs into comprehensive business and functional specifications. Assist in the preparation of RFPs, RFIs, and commercial proposals. Create solution presentations, demonstrations, and architectural diagrams. Provide technical and product knowledge during negotiations. Commercial Structuring & Business Case Development Develop financial models for lending initiatives, including portfolio sizing, unit economics, and profitability assessments. Support pricing strategies and revenue-sharing negotiations. Evaluate partner contributions in terms of funding, distribution, infrastructure, and operational support. Identify risks and assess operational cost implications. Ensure the commercial viability of agreements prior to finalization. Cross-Functional Coordination Act as a liaison between Sales, Product, Risk, Engineering, and Operations teams. Align solution feasibility with product capabilities and strategic roadmap. Coordinate with internal stakeholders for proposal validation. Prepare documentation for implementation teams following handover. Product Positioning & Thought Leadership Clearly communicate the value proposition tailored to specific market segments (banks, telecoms, fintechs). Educate clients on best practices in digital lending. Assist in go-to-market strategies and product positioning efforts. Provide market feedback to product development teams.

Key ResponsibilitiesMaintenance ManagementDevelop and execute a comprehensive maintenance strategy for the unit.Oversee preventive, corrective, and enhancement maintenance activities.Diagnose equipment failures, analyze issues, and propose effective long-term solutions.Track performance metrics including equipment availability, adherence to schedules, and minimize unplanned downtimes.Optimize the utilization of spare parts and consumables.Manage new projects and outsourced maintenance interventions.Implement and enhance the Computerized Maintenance Management System (CMMS) for monitoring maintenance activities and performance indicators.Team Management and DevelopmentLead, organize, and support maintenance teams across various disciplines.Approve weekly work schedules based on team capabilities.Conduct annual performance evaluations and recommend promotions based on merit.Facilitate skill development through tailored training programs.Promote awareness of quality standards, health, safety, and environmental practices.Continuous Improvement and PerformanceDrive continuous improvement initiatives using the PDCA cycle or similar methodologies.Investigate missed targets and implement corrective measures.Participate in internal audits and address identified deficiencies.Enhance the reliability of critical equipment through improved maintenance protocols.Safety and ComplianceEnsure compliance with safety regulations and proper usage of personal protective equipment (PPE).Investigate workplace incidents and apply corrective and preventive strategies.Ensure all installations and maintenance activities adhere to safety standards.

About Luo Luo delivers cross-border payment solutions across Africa, helping businesses transact with international suppliers quickly and transparently. The company has become a leading presence in West and Central Africa and is expanding rapidly to support growth across the continent. Role Overview The Talent Acquisition Manager will establish and lead Luo's recruitment function in Abidjan. This is a foundational position, responsible for building hiring processes, shaping recruitment strategies, choosing the right tools, and strengthening Luo’s employer brand. What You Will Do Manage the full recruitment cycle for roles in sales, operations, technology, and finance, from sourcing to offer acceptance. Source candidates using LinkedIn, referrals, job boards, and local networks. Assess applicants for skills, cultural fit, and alignment with Luo’s values. Coordinate interviews with hiring managers across multiple locations and time zones. Build and maintain a steady pipeline of talent, especially for recurring sales and operations positions. Design and implement recruitment processes, including interview formats, scorecards, and workflows. Select and roll out recruitment tools such as Applicant Tracking Systems, sourcing platforms, and reporting solutions. Promote Luo’s employer brand through engaging job postings, career content, and a strong LinkedIn presence. Track recruitment metrics and report hiring progress to leadership. Keep up with local talent markets and advise on compensation and hiring trends. Location This position is based in Abidjan.

Role Overview Deloitte, on behalf of the West African Health Organization, is hiring a Principal Investigator and Grant Manager based in Abidjan. This position leads important health projects across West Africa, focusing on both research oversight and grant management. What You Will Do Oversee research projects that support regional health priorities Manage grants, including administration and reporting Work closely with partners, funders, and stakeholders to improve health outcomes Location This role is based in Abidjan and covers initiatives throughout West Africa.

Key Responsibilities:Oversee and manage housekeeping staff, including scheduling, training, and performance evaluations to ensure operational efficiency and adherence to service standards.Manage daily operations to ensure an efficient workflow while strictly adhering to cleanliness and quality standards set by the company.Monitor and manage inventory of cleaning products and linens to ensure adequate supply levels and minimize waste.Implement and enforce safety protocols, sanitation standards, and compliance procedures across all operations.Conduct regular inspections of rooms and floors to verify compliance with established cleanliness and maintenance standards.Address customer concerns and resolve service issues promptly and professionally to maintain high customer satisfaction.Analyze floor performance indicators and customer satisfaction metrics, preparing reports for management.Organize regular team meetings to communicate organizational updates, best practices, and operational changes.Maintain accurate records of incidents, inventory, maintenance issues, and staff activities.Identify opportunities for process improvements and implement solutions to enhance operational efficiency.Ensure compliance with company policies, local regulations, and health and safety standards.

We are seeking a Financial Controller to oversee and manage the financial operations of our esteemed hotel in Abidjan. In this role, you will be responsible for preparing financial reports, monitoring budgets, and ensuring compliance with financial regulations. Your expertise will be crucial in driving financial performance and providing strategic guidance to our management team.