Customer Support Facilitator

The Customer Support Facilitator plays a crucial role in ensuring customer satisfaction by addressing technical assistance requests and support services primarily through phone communication.

At SumUp, we believe in everyday heroes—those who have the courage to pursue their passions and the determination to turn their dreams into reality.Our focus is on small business owners, which is why we are dedicated to creating powerful and user-friendly financial solutions that assist them in managing their businesses. With a founder's mindset and a team-first attitude, our diverse teams across Europe, South America, and the United States collaborate to ensure that small business owners can thrive doing what they love. What will your role be?We are looking to add a Customer Support Agent to our team. As a company aiming to revolutionize payment systems, we seek an individual with excellent communication skills, empathy, autonomy, and adaptability to change. You will be responsible for addressing customer inquiries across various channels, including phone, chat, and email, while also identifying opportunities for product and tool improvements. You will serve as the voice of our company in Chile, Peru, and Colombia, requiring you to quickly learn our service processes and functionalities to address any questions that arise.

About MotionAt Motion, we are revolutionizing the way businesses operate by creating the first all-in-one agentic work suite. Unlike conventional tools, our platform is built from the ground up with AI agents seamlessly integrated at its core. We empower project management, document handling, scheduling, and communication all in one place, with the added advantage of AI Employees that autonomously execute tasks across the entire ecosystem.What sets us apart is that our AI agents are inherently embedded into the platform rather than being mere integrations or suggestion tools. They execute work with complete access to data and workflows. In just three months, our AI Employees have skyrocketed from zero to achieving an impressive eight-figure ARR, and we are just getting started.With prestigious backing from Y Combinator and Sam Altman, a valuation exceeding $500M, and a rapidly growing user base, we are poised to lead the industry. Our focus is on developing agents that enhance productivity to unprecedented levels with extreme precision.Motion is an intense and fast-paced environment suitable for those eager to grow, learn, and accelerate their careers. If you're looking to work alongside top-tier talent, challenge yourself beyond your limits, and redefine the deployment of AI in real-world scenarios, you'll thrive here.Location: Chile (Fully Remote)Are you passionate about technology and enhancing customer experiences? As a Customer Support Representative, you will play a pivotal role in delivering exceptional support while being part of a culture that values growth, learning, and career advancement.

At SumUp, we believe in everyday heroes—those who have the courage to pursue their passions and the determination to turn their dreams into reality. Small business owners are at the heart of everything we do, and we are dedicated to creating powerful, easy-to-use financial solutions to help them manage their businesses effectively.We are looking to expand our team in Santiago with a Customer Support Agent. The ideal candidate will possess excellent communication skills, empathy, autonomy, and adaptability to change. You will be responsible for addressing customer inquiries via phone, chat, or email, as well as identifying improvement opportunities in our products and tools. As the voice of our company across Chile, Peru, Colombia, and Mexico, you must quickly learn our service processes and functionalities to effectively respond to any customer questions.

Role overview growetalents seeks a Team Lead for VIP Customer Support based in Chile. This role manages a team that serves high-profile clients, ensuring smooth daily operations and consistent service quality. The position focuses on maintaining strong client relationships and upholding high standards in every interaction. What you will do Supervise and mentor a dedicated VIP customer support team Set and uphold high service standards for key clients Foster a culture of quality and accountability within the group Lead efforts to drive customer satisfaction and loyalty

As a Senior Customer Support Agent for a luxury beauty brand, this position centers on delivering attentive service to clients who expect high standards. Based in Chile, the role involves managing customer inquiries with care and professionalism, always aiming for satisfaction and loyalty. Role overview This role involves addressing customer questions, resolving issues, and sharing detailed product information. Each interaction is an opportunity to reinforce the brand’s reputation for quality and attention to detail. What you will do Respond to customer inquiries with clear, thoughtful communication Resolve concerns efficiently while maintaining a positive experience Share accurate product knowledge to guide purchasing decisions Support a seamless shopping journey from start to finish Requirements Strong communication skills, both empathetic and precise Experience in customer support, ideally within a premium or luxury sector Professional approach to problem-solving and client care

Customer Support L2: English Remote About the Role Embark on an exciting journey with a vibrant project that supports innovative AI-driven solutions within the financial services sector. As a Customer Support L2, you will play a pivotal role in supervising Customer Support Agents who assist clients in managing and optimizing their retirement plans. Your mission will be to uphold operational excellence, ensure high service quality, and provide training to your team to deliver outstanding customer experiences. Job Overview We are on the lookout for a passionate and experienced Customer Support L2 who is fluent in English. This position entails both direct support and overarching project management responsibilities. You will guide customer assistance agents through phone, email, and live chat, focusing on areas such as retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. The perfect candidate will have a background in leading teams within a contact center or customer service setting, with a strong emphasis on quality management and continuous improvement. Key Responsibilities Team Leadership Provide clear project requirements and guidelines to Customer Support Agents, cultivating a culture of accountability and high performance. Supervise daily operations to ensure compliance with SLAs, quality standards, and productivity objectives. Conduct regular quality reviews and feedback sessions to enhance the overall support services. Quality and Process Management Evaluate interactions (calls, emails, chats) to enhance the quality and consistency of customer service. Identify process inefficiencies and recommend improvements to stakeholders. Ensure proper documentation and escalation of complex issues. Customer Support Offer advanced-level support and address escalations from other Agents. Deliver accurate and timely information to customers regarding retirement plan offerings (401k, IRA, Profit Sharing Plans). Work closely with client teams to resolve high-priority or technical cases. Systems and Reporting Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management. Generate and analyze reports on team performance and customer satisfaction metrics.

Customer Support AgentAbout the RoleJoin our innovative team dedicated to supporting cutting-edge AI technology in the financial sector, assisting clients in managing and enhancing their retirement plans.Job OverviewWe are seeking a customer-centric support agent who is fluent in English. In this role, you will address customer inquiries via phone, email, and live chat, focusing on retirement plan assistance, account management, activation and deactivation processes, and technical troubleshooting. While experience with retirement plans (401k, IRA, Profit Sharing Plans) is advantageous, it is not a prerequisite.Key ResponsibilitiesDeliver timely, accurate support via phone, email, and live chat, ensuring a seamless experience for English-speaking customers.Assist with account activation, integration issues, and product-related questions.Provide precise information regarding clients' retirement plan offerings (401k, IRA, Profit Sharing Plans).Diagnose technical problems and escalate complex issues when necessary.Utilize Zendesk, Aircall, and our internal CRM systems to track, manage, and resolve customer interactions.Work collaboratively with internal teams to resolve issues quickly and enhance customer service.

We are looking for a highly motivated and detail-oriented Customer Service Representative / Administrative Assistant to become a vital part of our team at Lago. This is a remote position based in South America, allowing you the flexibility to work from anywhere while contributing to our mission of delivering exceptional customer service and operational support.In this dual-function role, you will adeptly manage customer inquiries and assist with various administrative tasks that are crucial for the seamless functioning of our business. Your contributions will help us improve customer satisfaction and streamline operations.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries through email, phone, and chat.Process customer orders, returns, and refunds in line with company policies.Maintain and update customer databases to ensure accuracy.Collaborate with various departments to address and resolve customer concerns efficiently.Conduct administrative duties, including appointment scheduling, data entry, and documentation preparation.Assist management with report generation and customer feedback analysis.Preferred QualificationsExperience working with remote teams or in an international business environment.Familiarity with CRM systems or project management tools.Basic understanding of workflow automation and process documentation.RequirementsMinimum of 3 years of experience in customer service, administrative support, or a related field.Excellent communication skills in English, both written and verbal.Meticulous attention to detail with the ability to juggle multiple tasks.Proficient in Google Workspace (Sheets, Docs, Gmail) or similar applications.A reliable internet connection and a quiet workspace for remote work.BenefitsRemote Work: Enjoy the flexibility of working from anywhere as part of our global team.Career Growth: Shape your role and advance your career as you grow with us.Innovative Environment: Join a passionate team focused on leveraging data to solve challenges and achieve success.

Role overview SupportYourApp seeks a Technical Support Consultant specializing in networking to assist clients across Latin America. This is a remote role based in Santiago, Santiago Metropolitan Region, Chile. What you will do Troubleshoot and resolve technical issues related to networking for clients in the region Provide clear, effective support and guidance through remote channels Assist customers as they work through technology challenges Who succeeds in this role People who enjoy working with technology and customer service, and who take satisfaction in helping others solve problems, tend to thrive in this position.

Join SGS, a global leader in inspection, verification, testing, and certification services, as a Business Consultant. In this pivotal role, you will leverage your expertise to advise clients on best practices and innovative solutions to enhance their operational efficiency and business performance.

Join our dynamic team at SGS as an Environmental Consultant. In this pivotal role, you will leverage your expertise to provide environmental consulting services, ensuring compliance and sustainability for our clients. You will be involved in various field testing activities, conducting inspections, and providing actionable insights to enhance environmental performance.

We are seeking a dedicated Desktop Support Engineer to join our team in Santiago, Chile. This position involves providing comprehensive hardware and software support to our employees and assisting with onboarding new hires. The ideal candidate will be responsible for generating weekly reports, managing inventory, and performing various administrative tasks as necessary.As a Desktop Support Engineer, you will play a crucial role in ensuring exceptional customer service across a diverse user base. Your ability to adapt and learn in a fast-paced environment will be essential, as the role may require travel between our office locations (up to 150 miles).

Location: Remote / VirtualJob Type: Full-TimeSalary Range: $1,000 - $1,500/monthWorking Hours: Monday - Friday from 7:00 am to 4:00 pm PST or 8:00 am to 5:00 pm PSTAt HireHawk, we specialize in connecting exceptional global talent with prominent U.S. companies. Our mission is to empower candidates to advance their careers while providing our clients with reliable, remote-ready talent that makes an immediate impact.We are currently seeking a proactive Customer Success and Sales Follow-Up Specialist to support our client’s sales team. This role is pivotal in re-engaging existing prospects and past customers by building relationships and gathering invaluable feedback.Key Responsibilities:Engage in friendly follow-up calls and emails with customers who have received previous quotes or proposals.Reconnect with former prospects to assess their interest in advancing their flooring projects.Employ thoughtful questioning techniques to collect feedback regarding customers' experiences with the company and the sales team.Document comprehensive notes and insights from customer interactions in tracking systems.Categorize leads as hot, warm, or cold based on customer interest.Identify potential opportunities for the sales team to follow up on.Maintain meticulous records using spreadsheets or CRM tools.Offer insights to enhance the company's customer follow-up processes.Contribute to the development of a structured outreach process and knowledge base as the role evolves.

At Refax, we are actively seeking a Business Strategy and Development Consultant who will work closely with shareholders and the executive team. This role involves participation in growth analysis, investment strategies, and the expansion of the company.About RefaxRefax specializes in the development, importation, marketing, and distribution of automotive spare parts for the aftermarket sector. Our value proposition focuses on providing high-quality solutions as alternatives to original spare parts, maintaining equivalent standards with a strong price-quality relationship.Our primary business line is wholesale sales, supplying specialized retailers. Additionally, we have developed a leading B2C e-commerce channel through MundoRepuestos and Mercado Libre.Currently, we operate in Chile (Top 1), Peru (Top 1), Colombia (Top 5), and Mexico, alongside exclusive representation of brands like STP in America and Europe.About the RoleThe objective of this position is to support the development of strategic analyses that assess growth, investment, and expansion opportunities for the company, evaluating both organic and inorganic opportunities in existing and new markets.You will work directly with shareholders and the executive team, gaining high exposure and involvement in significant business decisions.Main ResponsibilitiesAssist in the evaluation of M&A opportunities and new business venturesDevelop financial models and strategic analysesGather and structure market and competitor informationSupport geographical expansion studiesPrepare presentations for decision-makingBuild databases and conduct industry analysesCollaborate on strategic projects and management controlWhat Makes This Role Attractive:Direct engagement with shareholdersExposure to real strategic decisionsAccelerated learning opportunitiesParticipation in expansion projectsRoom to propose and build initiatives

About UsEstablished in 2010, Pepperstone is a pioneering global fintech company. We understand the intricacies of trading in the world's markets. Our team embodies curiosity and drive, and we pride ourselves on doing things differently. As a digitally focused and agile organization, we are united by a shared vision to redefine trading for our clients.Our culture is dynamic, inclusive, and results-oriented, with over 550 associates spread across 11 locations and 9 time zones, all committed to continuous improvement.As a global organization, please submit your CV in English.Position OverviewThe Senior IT Support Engineer plays a crucial role in providing support and management for end-users, office infrastructure, and IT services within the regional office, while also contributing to Pepperstone’s global IT operations.As the local IT representative, you will deliver exceptional 1st and 2nd line support, manage vendor relationships, and spearhead local project initiatives. You will escalate any complex 3rd line issues to our global cloud teams or specialist partners.This position demands strong technical skills, a sense of service ownership, and effective stakeholder engagement to ensure regional users receive exemplary support while adhering to global IT standards.This role reports to the IT Services Manager based in Melbourne.Your key responsibilities as a Senior IT Support Engineer will include:Providing 1st and 2nd line IT support for users in the regional office across various platforms and infrastructure, ensuring high service quality and adherence to SLAs.Serving as the local IT representative, managing walk-ups, deskside support, onboarding/offboarding processes, and vendor coordination (e.g., ISPs, AV, facilities).Triage and prioritize support tickets logged through various channels, ensuring proper categorization, documentation, and timely escalation of complex issues to global teams.Administering and maintaining standard operating environments (SOE), including policies for Intune/Jamf, OS deployments, software packaging, and change/release management.Monitoring performance of endpoints and infrastructure, addressing issues proactively, and recommending enhancements to standards and hardware.Creating and updating knowledge articles and user guides to streamline first-contact resolutions and minimize recurring incidents.Implementing process improvements and automation (e.g., using PowerShell, Bash, workflows) to enhance service delivery.Supporting local infrastructure projects and global initiatives, acting as the onsite lead for deployments, relocations, or upgrades alongside global IT teams.

Join our dynamic team at SGS as an IT and Management Support Staff member, where you will play a crucial role in enhancing our operational efficiency. Your responsibilities will include providing technical assistance and support for both hardware and software issues, as well as contributing to management functions that ensure our organization runs smoothly.We value your expertise and commitment, and offer a collaborative environment where you can thrive and grow.

Role Overview Experian is looking for a Data Consultant in Santiago. This role centers on supporting clients as they use data to inform business decisions. The position involves analyzing complex datasets, identifying key insights, and recommending strategies to strengthen clients’ data practices. What You Will Do Interpret and analyze large, complex datasets for client projects Deliver actionable insights based on data findings Develop strategies that help clients improve how they use and manage data

Toku is a leading payment orchestrator that centralizes and optimizes payment infrastructure for over 450 companies across Chile, Mexico, and Brazil. We are proudly backed by prominent investors including Y Combinator, Oak HC/FT, and F-Prime Capital, raising US$48 million in our Series A round in 2025.Our product is powerful yet complex, and we are on the lookout for dynamic Payment Consultants. These individuals possess strong commercial acumen and the capability to thoroughly understand business operations before proposing tailored solutions. As a Payment Consultant at Toku, you will drive our growth through consultative sales, acting as a payment advisor to potential clients.Key Responsibilities Consultative Selling: Each deal is unique, requiring a deep understanding of client operations, identification of payment friction points, and the development of a robust business case to highlight Toku's tangible impact. This role combines strategic consulting with commercial execution. Thorough Diagnosis Before Proposal: Conduct comprehensive discovery sessions with prospects to grasp their current payment flows, pinpoint operational challenges, quantify untapped opportunities, and identify areas where payment orchestration can deliver significant value. Lead the Full Sales Cycle: Oversee the entire sales process from initial meetings to negotiations and closing deals with key decision-makers. Collaboration with Internal Teams: Work closely with Product, Operations, and Customer Success teams to ensure that commercial commitments translate into measurable results for clients. Contribute to Business Development: Recommend improvements to the sales process, identify new opportunity segments, and assist in evolving our value proposition. We are continuously iterating our playbook—your insights will be invaluable in refining it.

Job Opening: EUC Engineer (User Support)Location: Santiago, Región Metropolitana de Santiago, ChileEstimated Start Date: September 1, 2025Working Hours: Monday to Friday, from 09:00 to 17:00 hrsDuration: 1 month (with potential for extension based on project continuity)Work Mode: HybridMonthly Salary: CLP $550.000Job DescriptionWe are seeking a Band 2 candidate to provide technical support to end users both in-person and remotely, within the client's facilities located 15 km from Osorno. This role focuses on direct user assistance, problem-solving, incident management, and access configuration within corporate environments.Main ResponsibilitiesAddress and resolve technical issues for end users.Manage user onboarding in Office 365.Create and track tickets using BMC.Provide support for corporate applications and internal systems.Communicate effectively with users and technical teams.Adhere to protocols and guidelines set by the end client.Have experience in user support.