Bilingual Customer Support Specialist - German

The Role Join the innovative team at HelloFresh, where collaboration and advanced technology converge to create outstanding customer experiences. Our culture promotes continuous learning, teamwork, and a dedication to excellence. This role offers you the chance to engage in meaningful projects, enhance your skill set, and thrive in a supportive environment t…

Work Setup: Onsite at McKinley, TaguigShift: Night Shift ScheduleStart Date: As soon as possibleJob Overview: We are seeking a dedicated Japanese Bilingual Customer Support Representative to provide exceptional service to our customers. You will be responsible for assisting clients in both English and Japanese, ensuring that inquiries are resolved efficiently and effectively.Key Responsibilities:Delivering high-quality support to customers in both English and Japanese.Handling communications via phone, email, and chat.Translating documents, videos, and other materials to ensure accuracy and cultural relevance.Assisting with project management and sales/marketing campaigns in Japanese.Documenting customer interactions and transactions in our CRM system.

About DialpadDialpad is a pioneering AI-driven platform for customer communications, reshaping the way businesses engage with their clientele. Our innovative technology is trusted by over 50,000 organizations globally, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, to enhance customer relationships through real-time, AI-generated insights. Visit dialpad.com for further information.Join the Dialpad TeamAt Dialpad, you will become part of a dynamic team united by a common goal: to empower our customers and their employees to achieve remarkable success. Recognizing the importance of every interaction, we are committed to enhancing each communication through a platform that offers real-time insights and automation.We foster an environment of continuous growth where every team member utilizes cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but exceed them. Our ambitious goals require a team operating at peak performance, characterized by traits such as Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the TeamAs a vital part of the Customer Support Team, you will excel in problem-solving within a fast-paced atmosphere, always ready to tackle, troubleshoot, and resolve any technical challenges our customers encounter.The Customer Support team at Dialpad plays a crucial role in assisting customers through various communication channels. This team works in close collaboration with higher-tier Customer Support, Engineering, Customer Success, Product, and Sales teams to enhance the customer experience continuously.Your RoleWe are looking for candidates with a proven track record in delivering exceptional customer service. You will need to possess a deep understanding of our products and services, which requires curiosity and a technical mindset. Additionally, you should demonstrate professionalism in customer interactions and a genuine desire to assist users.

Join our team as a Spanish Bilingual Customer Support Representative!We are looking for passionate individuals to provide exceptional support to our Spanish- and English-speaking customers. As a key member of our customer service team, you will handle inquiries via phone, email, and chat, ensuring a high standard of service.Work Setup: Onsite (McKinley, Taguig)Shift: Night Shift ScheduleStart Date: ASAP

Join our dynamic team at Keywords International as a Bilingual Customer Support Team Lead specializing in player engagement. We are seeking an enthusiastic leader who is fluent in both English and Japanese to enhance our customer support operations. In this role, you will manage a team of support agents, ensuring they deliver outstanding service to our gaming community. Your expertise will help foster a positive environment for both our team and our players.Key responsibilities include training and mentoring team members, developing support strategies, and analyzing customer feedback to improve service quality. If you are passionate about gaming and customer service, this is the perfect opportunity for you!

Emma Sleep is hiring a Bilingual Customer Service Representative with Korean language skills to join the team in Manila. This position centers on supporting Korean-speaking customers and ensuring their questions and concerns are handled promptly. Role overview This role involves assisting customers by answering inquiries, addressing issues, and providing helpful information. The focus is on delivering clear, friendly, and effective service to Korean-speaking clients. What you will do Respond to customer inquiries in Korean Resolve issues and provide solutions efficiently Support customers throughout their experience with Emma Sleep Requirements Fluency in Korean and English Strong communication and problem-solving skills Interest in helping customers and providing quality service

Join our dynamic team at CSS Corp Ict Services as a Bilingual Customer Service Representative fluent in Japanese. In this pivotal role, you will provide exceptional support to our clients while ensuring their needs are met with professionalism and efficiency. Your ability to communicate effectively in both Japanese and English will be crucial in fostering strong customer relationships.

About the Job:As a Spanish Bilingual Customer Service Representative, you will play a vital role in assisting donors by managing inquiries related to donations, providing tax receipts, and conducting follow-ups.What You'll Do:Handle inbound calls from donors regarding donations and inquiries.Conduct outbound calls, emails, and texts for donation follow-ups.Schedule donation pick-ups between Towers and Donors.Provide excellent customer service and assistance to existing donors, including sending tax receipts and updating accounts.What You'll Bring:Fluency in Spanish and English.Strong communication and interpersonal skills.Ability to multitask and manage time effectively.Previous experience in customer service is a plus.

Role overview Apply Superstaff Jobs is seeking a Korean/English Bilingual Customer Service Representative (Tier 2) to support healthcare clients in Angeles, Pampanga, Philippines. The position focuses on assisting Korean-speaking health insurance customers with questions about their policies, claims, and billing. Full training on health insurance products and procedures is included. What you will do Customer interaction: Act as the primary point of contact for Korean-speaking clients by phone, email, and chat. Address inquiries about health insurance plans, coverage, benefits, and eligibility. Claims and policy guidance: Support customers through the claims process, explain policy terms such as co-pays and deductibles, and clarify steps when claims are denied. Customer satisfaction: Resolve issues promptly and professionally. Handle complaints with empathy to ensure a positive experience for each customer. Documentation: Accurately document all customer interactions in the CRM system, following internal procedures for inquiries and escalations. Compliance: Adhere to industry regulations, including HIPAA, to maintain customer privacy and confidentiality. Requirements Fluency in both Korean and English Strong communication skills Dedication to high-quality customer service Comprehensive training will be provided to support success in this healthcare customer service role.

Join our vibrant and dedicated team at FGC+ and take a pivotal role in providing exceptional customer service! As a French Bilingual Customer Service Representative (CSR), you will engage directly with our valued retail partners, their end users, and our skilled technical service teams. Your responsibilities will include delivering timely, accurate, and supportive assistance through both phone and email channels. You'll be the central point of contact for tasks ranging from verifying product warranties to troubleshooting issues and coordinating repairs, ensuring a seamless post-installation experience. This is your chance to make a significant impact while empowering customers to maximize their experience with our products.

About the CompanySide Inc. is an acclaimed global leader in video game development and services, renowned for delivering a range of technical and creative solutions to some of the largest game developers and studios worldwide. Established in 2009, we leverage over 30 years of experience from our parent company in Japan. With a dynamic presence across 15+ studios in more than a dozen countries spanning North America, Europe, South America, and Asia, we are committed to excellence in every aspect of our work.Our comprehensive services encompass game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and data analytics. Join us in our mission to bring captivating stories to life and create unforgettable gaming experiences!For further details, visit www.side.inc.About the OpportunityWe are currently cultivating a talent pool of enthusiastic and bilingual Player Support Representatives fluent in both English and Italian. As a vital member of our forward-thinking team, you will embody our brand's voice, assisting players in resolving their issues, answering their inquiries, and ensuring they have a seamless and enjoyable gaming experience.This role is categorized as a talent pooling opportunity, meaning your application will be held for future openings. If you are passionate about gaming and dedicated to providing exceptional customer service, we are eager to connect with you!Key Responsibilities Promptly respond to player inquiries via email and chat, addressing issues with professionalism and clarity.Diagnose and efficiently troubleshoot player concerns, providing accurate information and ensuring appropriate follow-up.Guide players through product features and functionalities.Maintain consistent support quality by adhering to established standards and policies.Collaborate with team members to deliver the best possible support outcomes.Be ready to participate based on client demand.Attend daily meetings to stay aligned on policies and engage in self-improvement to stay informed about new policies and process changes.Meet service-level agreements (SLAs) and performance KPIs such as response time, resolution time, and customer satisfaction scores.Escalate complex issues to the appropriate internal teams as needed.Document recurring technical issues and communicate them to relevant teams.Share insights with colleagues to foster continuous improvement.

About the RoleJoin our dynamic team as a Japanese Bilingual SAP Functional Consultant in Manila! We are seeking an individual with exceptional bilingual capabilities in Japanese and English, coupled with a solid understanding of S/4HANA functionalities. In this role, you will lead design workshops with clients, gather requirements, perform gap analysis, and craft solutions across various S/4 modules including FI, CO, PP, SD, MM, and PM.Take charge of design workshops, leading a team of functional consultants through configuration, testing, UAT, cutover, go-live, and post-go-live support.Showcase your expertise in S/4HANA capabilities, particularly in FI (with Vertex tax engine experience), CO, PP, SD, MM, or PM, to enhance business processes.Guide clients in their S/4HANA transformation journeys, addressing their unique business challenges with tailored solutions.Assist in developing comprehensive solutions for end-to-end request for proposals (RFPs).Qualifications:JLPT N1 or N2 certification is mandatory, along with a degree in any field. An MBA is preferred.Key Competencies:Become an integral member of the Intelligent Functions Team, supporting platform-driven business design and assessment.Exhibit strong problem-solving skills to effectively identify and resolve client issues.Communicate effectively, presenting insights and solutions to clients.Leverage your bilingual abilities to bridge language and cultural gaps, understanding client requirements and articulating business benefits.Innovate solution designs that maximize the value of our extensive service offerings.Support business development initiatives, collaborating with teams to shape proposals and define delivery approaches for SAP transformations.Utilize strong analytical skills to derive insights from data.Your Experience Matters!You should possess 5 to 9 years of experience as a functional consultant with proficiency in SAP and business-level fluency in both Japanese and English.

About Side, Inc.Side is a leading global provider of video game development and services, delivering innovative technical and creative solutions to many of the world's largest game developers and studios. Founded in 2009, leveraging over 30 years of industry expertise from our parent company based in Japan, Side has expanded to become a prominent player with 15+ studios across more than a dozen countries in North America, Europe, South America, and Asia.We specialize in a range of services including game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and dataset creation.Join us in our mission to share captivating stories with the world! Be part of a passionate global team dedicated to providing unforgettable gaming experiences.About the OpportunityWe are currently building a talent pool of enthusiastic and bilingual Player Support Representatives fluent in English and one of the following languages:FrenchItalianGermanSpanishPortugueseIn this role, you will represent our brand, assisting players with their inquiries, resolving issues, and ensuring they have a seamless and enjoyable gaming experience.This is a talent pooling opportunity, meaning your application will be considered for future openings. If you are passionate about gaming and customer service, we look forward to hearing from you!Key Responsibilities:Respond promptly to player inquiries via email, chat, and callbacks, resolving issues with professionalism and clarity.Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up.Guide users through product features and functionalities.Ensure consistent support quality by adhering to established standards and policies.Collaborate with team members to deliver optimal support outcomes.Be ready to respond to increased demand based on client requirements.Participate in daily huddles/meetings to stay updated on policies and processes before starting your shift.Maintain service-level agreements (SLAs) and performance KPIs (e.g., response time, resolution time, CSAT, First Contact Resolution).Escalate complex issues to the appropriate internal teams as necessary.Document recurring technical issues and escalate them to the relevant teams.

About the RoleJoin our dynamic team at tasq-work as a Japanese Bilingual Functional Consulting Manager. We seek a passionate individual fluent in Japanese and English, capable of engaging with clients and leveraging S/4HANA's robust capabilities. Your role will involve facilitating design workshops, gathering requirements, conducting gap analyses, and delivering solutions across various modules including FI, CO, PP, SD, MM, and PM.Key Responsibilities:Lead a talented team of functional consultants through design workshops, configuration, testing, user acceptance testing (UAT), cutover, go-live, and post-go-live support.Showcase your expertise in S/4HANA, particularly in areas like FI with Vertex tax engine experience, CO, PP, SD, MM, and PM to enhance business processes.Guide clients through business assessments, develop roadmaps, and provide advisory services on S/4HANA transformations to address their challenges.Assist in crafting comprehensive solutions for end-to-end RFPs (Requests for Proposal).Essential Skills:Become an integral part of the intelligent functions team, promoting platform-driven business design and evaluation.Leverage your insights throughout the project lifecycle to tackle client challenges within the SAP landscape.Employ strong problem-solving skills to identify, escalate, and resolve issues promptly, along with effective presentation and communication abilities.Engage with clients using your bilingual skills to bridge language and cultural gaps, ensuring a thorough understanding of their requirements and desired outcomes.Innovate solution designs that utilize our extensive service offerings.Support business development efforts, collaborating on proposal generation, solution planning, and SAP transformation delivery methods.Exhibit strong analytical skills to derive clarity and actionable insights from data.

Are you passionate about providing exceptional customer service? Join our dynamic team at Sutherland as a Customer Service Consultant. In this role, you'll engage with customers, providing them with solutions and support to enhance their experience. Your ability to communicate effectively and resolve issues efficiently will play a key role in ensuring customer satisfaction.

Join Our Team as a Spanish Bilingual Customer Service Representative!At FGC+, we are dedicated to making a difference. As a Customer Service Representative, you will engage with our donors via phone, assisting them with their inquiries regarding donations, scheduling pick-ups, and providing exceptional service to enhance their experience.

About Viamericas Viamericas is a licensed money transmission company focused on serving immigrants worldwide. The company offers international money transfers, bill payments, and check processing through thousands of agent locations in the United States and over 287,885 locations in 95 countries. Viamericas is committed to respect, innovation, integrity, and making a positive impact for its customers. Role Overview The Bilingual Vietnamese Customer Service Representative serves as the primary point of contact for customers, agents, and partners. This position handles inquiries and support requests in both Vietnamese and English, ensuring a smooth and positive experience for every interaction. Main Responsibilities Respond to inbound and outbound customer inquiries by phone, email, chat, and SMS in Vietnamese and English Process transactions accurately and efficiently using company systems Document all customer interactions and monitor transaction activities Resolve issues promptly to maintain high customer satisfaction Promote operational efficiency while following company policies and service standards Location This position is based in Manila, National Capital Region, Philippines.

Start Date: May 4, 2026Work Arrangement: On-site in Metro Cebu (Cebu City, Cebu, Philippines) Role overview The Spanish Bilingual Customer Service Representative acts as a central contact for customers, handling questions and resolving concerns. Every interaction shapes the overall customer experience and reflects the company’s commitment to service. Main responsibilities Respond to customer inquiries by phone and email, providing accurate and timely information. Handle sensitive or complex situations with professionalism and courtesy. Prepare reports that summarize customer activity and feedback. Develop in-depth knowledge of company products and services to better assist customers. Address client requests in a friendly and efficient way. Maintain detailed records of customer questions and their resolutions.

Join our dynamic team as a Japanese Bilingual Customer Service Representative. In this role, you will leverage your Japanese language skills to provide exceptional customer support, ensuring client satisfaction and fostering positive relationships. Your ability to communicate effectively in both Japanese and English will be crucial in resolving inquiries and enhancing the customer experience.

Role Overview HelloFresh is looking for a Bilingual Customer Care Specialist (Dutch) based in the Philippines. This role focuses on supporting customers by answering questions, resolving issues, and ensuring a positive experience for Dutch-speaking clients. What You Will Do Respond to customer inquiries in Dutch through various channels Help resolve problems and provide accurate information about HelloFresh products and services Maintain a friendly and professional tone with every interaction Work closely with other team members to ensure customer satisfaction Who We’re Looking For Fluent in Dutch and comfortable communicating in English Strong communication and problem-solving skills Committed to delivering a great customer experience Located in the Philippines