Fluent Ukrainian Customer Support Consultant in Kyiv

Are you the person who can always find a solution, no matter the situation? Can you simplify even the most complex questions? If so, this opportunity is perfect for you!Join SupportYourApp, an international company dedicated to creating a truly WOW experience for our clients.Become a part of our supportive team where trust and growth are prioritized.Let’s cr…

Who We Are:SupportYourApp is a premier global leader in Support-as-a-Service, partnering with renowned tech giants such as Mastercard, Calm, and MacPaw since 2010. Operating across over 30 countries and serving customers in 60 languages, we empower SaaS, software, and hardware brands to provide secure and exceptional technical support.We are currently enhancing our talent pool with skilled Customer Support Consultants eager to grow alongside us and be the first to learn about new project openings.If you are ready to be a part of a diverse, multilingual community and advance your career while working from home, this opportunity might be your next great step.Your Responsibilities:Provide exceptional customer support through calls, chats, and emails.Establish and nurture strong, long-lasting relationships with customers.Stay updated with evolving tools and technologies.Safeguard sensitive customer data with utmost care.Implement the latest customer satisfaction practices.Maintain a comprehensive understanding of client solutions and achieve KPIs.Collaborate effectively with developers and cross-functional teams.Qualifications for Success:Native Norwegian speaker with proficient English communication skills (B2 level or above).At least 6 months of experience in a customer support role.Familiarity with CRM systems.Strong analytical and research capabilities.A positive, proactive, and responsible approach.A personal computer with a minimum of 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).Additional Preferred Skills:Experience in technical support.What We Offer:Flexible working hours.Fully remote cooperation.An inclusive international work environment.Compensation in USD.Referral rewards.A balance between project demands and personal time, along with a robust internal health policy.Supportive leadership focused on your growth and long-term collaboration.Opportunities for self-development.A culture based on trust, with no time-tracking requirements.If this resonates with you, let’s connect before 2026 opens its doors. We can share ideas and explore how we can grow together! *Benefits and conditions may vary based on engagement terms. Some benefits may only apply to employees; independent contractors may not be eligible for all. Final terms will be outlined in your agreement if selected.

Join SKELAR, a dynamic venture builder dedicated to creating innovative IT product companies that thrive in global markets. We pride ourselves on our exceptional team of over 1300 professionals who possess deep expertise and ambitious goals. Our people are our greatest asset, and we strive to build businesses alongside the best talent available.We are currently seeking a Customer Support Representative to join our Spirio team and elevate our results together! Spirio is a learning platform designed to provide courses, guides, and practices rooted in Eastern philosophies. Our mission is to help individuals enjoy life and increase their happiness.The product is undergoing a significant transformation, and we are establishing our own culture of quality, processes, and work standards from the ground up. You can be a part of this exciting journey!Your Responsibilities:— Manage incoming customer inquiries (tickets);— Escalate technical issues and complex situations to the appropriate teams;— Participate in team calls and regular one-on-one meetings;— Adhere to internal processes and guidelines;— Assist new team members in their onboarding;— Collect and relay feedback from customers;— Work in accordance with SLA and KPI.What We Value:— Proficient written English (B2+ level);— Strong communication skills;— Attention to detail;— Effective time management;— Proactivity;— Stress resilience.What You Will Gain:— Training, courses, and opportunities to attend conferences;— Health insurance.Why This Role is Worth Your Attention:You will play a crucial role in the product's development and join the team at the inception of its formation. This is an opportunity to gain valuable skills and influence how support is constructed. We are building a team from scratch, which means there is ample space for your ideas, initiatives, and real impact. We encourage open communication, share feedback, and support each other's growth without unnecessary micromanagement!As the team develops, new opportunities will arise—whether in Shift Lead or QC roles or other related positions.In addition to our businesses, we are growing the SKELAR Foundation, a charity established by our employees. Through this initiative, we support projects aimed at overcoming the consequences of war and restoring Ukraine.

Our Mission and VisionAt Solidgate, we strive to empower visionary entrepreneurs in building exceptional digital businesses. Our goal is to provide the financial infrastructure that innovators deserve, positioning ourselves as the #1 payments orchestration platform globally. We seek team members who are big thinkers, take ownership, and exhibit curiosity and determination in all their endeavors.About the RoleAs a member of our Customer Support team, you will serve as the primary point of contact for merchants and partners worldwide, delivering prompt and thoughtful assistance when it counts the most. You will be the voice of our customers, collaborating closely with our product and engineering teams to enhance customer experiences and ensure exceptional service remains at the forefront of our operations.We are in search of a dedicated Customer Support Agent who takes charge of customer inquiries, goes the extra mile to find solutions, and helps shape our approach to customer support on a daily basis.Working with us, you will enjoy:Diverse tasks without routine monotony;Opportunities to delve into the intricacies of the payments landscape;Experience with a complex B2B fintech product;The chance to develop professionally in a challenging environment.Your ResponsibilitiesAddressing incoming Level 1 support requests;Ensuring compliance with Service Level Agreements (SLAs) and maintaining timely communication;Providing clear, concise, and professional feedback to clients;Tracking recurring questions and proposing improvements for our knowledge base.Qualifications NeededBachelor’s or Master’s degree, completed or in progress;Strong analytical abilities;Skill in prioritizing tasks and managing multiple requests at once;Upper-Intermediate level English proficiency or higher.Preferred QualificationsBasic understanding of SQL;Prior experience in customer support roles.

Join SKELAR – a pioneering venture builder focused on creating international IT product companies that thrive in the world of venture capital. Collaborate with co-founders to assemble exceptional teams, launch tech businesses, and conquer global markets.Our team is a dynamic and passionate group of over 50 professionals dedicated to delivering outstanding customer support. We pride ourselves on creating a vibrant work environment where we tackle any user inquiries related to our websites while achieving ambitious goals and sharing light-hearted memes in corporate chat.What We Offer:— The opportunity to implement your ideas and suggestions from day one (Customer Success was initiated by one of our newcomers);— Unlimited growth and development opportunities through internal courses, libraries, and compensation for external educational programs, including English language courses and position-switching days;— A focus on physical and mental well-being: paid sick leave and 18 days of paid vacation per year;— Salary reviews immediately after the probation period and every six months, plus monthly performance bonuses: we have examples of support agents who increased their salaries by 20% within their first month through bonuses and continue to do so monthly;— Other perks include corporate accounts for Netflix and Grammarly, discounts on products and services, team-building activities, and corporate events;— A cozy and reliable office in Kyiv fully equipped to handle any blackouts: water, food, electricity, internet, heating, etc.What We Expect From You:— Proficiency in English at a minimum of B1 level;— Willingness to work night shifts (~6 per month) from 11 PM to 7 AM, including a 30-minute break and Slack Huddles for team interaction to stay energized;— Experience in customer interactions via phone, email, chat, or in person;— Initiative and organization: we encourage discussing problems and proposing solutions. We take responsibility for achievements and setbacks and manage our time effectively during shifts;— A desire to learn and grow in the IT sector: most of our team leads have progressed from junior positions.How Work Is Conducted:— Communicating with English-speaking clients about our sites and services;— Escalating complex inquiries to other departments. Examples of complex inquiries include: "I want a refund!" or "I want to report a technical issue!";— Developing professional skills through training and lectures for career advancement.In addition to our business ventures, we also support the SKELAR Foundation – a charity created by our employees. Through this initiative, we create and fund projects that...

Join Our Team as a Customer Support Representative at PawChamp!At SKELAR, we are a venture builder dedicated to creating international product-based IT companies that thrive in the world of venture capital. Collaborating with our co-founders, we assemble talented teams to launch tech businesses and conquer global markets.We are currently seeking a dedicated Customer Support Representative to join one of our ventures in the PetCare sector. This role is crucial in delivering exceptional customer experiences and ensuring customer satisfaction.Key Responsibilities:— Responding to customer inquiries via email, phone, and chat;— Resolving customer issues with professionalism and kindness;— Gathering customer feedback to enhance our products and services;— Paying close attention to detail when collecting information for escalating complex queries to the appropriate teams (technical support, billing, product department);— Advising customers on our product features to help them achieve the best outcomes.What Matters to Us:— Upper Intermediate English proficiency (B2+) in both spoken and written forms is essential;— A deep understanding of customer needs and a genuine desire to help them achieve their goals;— Strong empathy and effective communication skills;— Flexibility to work in shifts, including up to 8 night shifts per month.Preferred Qualifications:— Experience in customer support, sales, or customer retention, or generally in customer service;— Familiarity with CRM systems (e.g., Zendesk, Freshdesk) is a plus;— Ability to adapt to constructive feedback and provide it as well.What We Offer:— Opportunities for growth: compensation for external courses, access to internal training programs and libraries, English language courses;— Health benefits: paid medical leave, 18 vacation days per year, and health insurance after the probation period;— Competitive salary with the potential for review;— Company perks: free access to our products;— Flexible working hours: the option to work various shifts.Beyond our business ventures, we are also committed to social responsibility through the SKELAR Foundation, created by our employees. We initiate and fund projects aimed at addressing the consequences of war and rebuilding Ukraine.We aim to continue developing tech businesses, conquering global markets, and working towards the victory of Ukraine .

Location: Remote within Ukraine only About HealthJoy HealthJoy is on a mission to simplify healthcare and wellness. Our team works to make health benefits easier to use, so members can focus on what matters most. With more than $100 million raised and recognition from Inc. and Built In Chicago, HealthJoy is growing fast. Our global team now includes over 400 people. Role Overview The Healthcare Concierge - Customer Support Specialist is a key part of our Member Services Team. This fully remote position is open exclusively to residents of Ukraine. Every day brings new opportunities to help members navigate their healthcare benefits and find the care they need. What You Will Do Respond to member requests quickly and accurately, ensuring each person receives clear information about their benefits. Help members locate doctors, clinics, and healthcare facilities that match their needs. Assist members by phone and chat, including making outbound calls to schedule appointments or address care gaps. Work closely with leadership and clinical teams to support best practices and improve the member experience. Deliver attentive, thoughtful service to every HealthJoy member.

Role overview Nextiva is building a unified platform for customer experience and team collaboration, powered by artificial intelligence and shaped by creative problem-solving. As a Customer Support Representative on the night shift (Monday to Friday), you will play a key role in helping businesses deliver exceptional customer experiences. This remote position is based in Ukraine. What you will do Troubleshoot and resolve customer issues related to hardware, software, and networking, identifying root causes and driving solutions. Communicate professionally across multiple channels to ensure every interaction is positive and productive. Document customer interactions, concerns, and resolutions accurately and consistently. Manage and update systems to maintain optimal performance, handling multiple requests during your shift. Take full ownership of customer issues, following through to resolution while meeting daily and monthly targets. Continuously develop your technical knowledge of Nextiva products, systems, and troubleshooting methods. Use AI tools such as ChatGPT and Copilot to streamline workflows, including summarizing customer conversations. What sets this role apart This position gives you the chance to work with advanced AI tools and a team committed to genuine customer connection. The focus is on not just solving problems, but understanding customer needs and creating positive experiences with every conversation. Regular learning and skill development are part of the job, supporting both personal growth and customer satisfaction.

About MotionAt Motion, we are pioneering the first comprehensive agentic work suite designed specifically for everyday businesses. Unlike traditional point solutions or supplementary tools, our platform is innovatively created from the ground up, with AI agents integrated at its core. Currently, we empower project management, documentation, spreadsheets, calendars, meetings, knowledge sharing, and communication — and we are now augmenting our capabilities with AI Employees that autonomously execute tasks across all functionalities.What sets us apart is that our agents are inherently embedded within the platform. They are not mere integrations or assistants that offer suggestions; they actively complete tasks, possessing full access to relevant data, context, and workflows. In just three months, our AI Employees have scaled from $0 to an impressive eight-figure ARR, and this is just the beginning.With backing from Y Combinator and industry leader Sam Altman, we boast a valuation exceeding $500M and have attracted hundreds of thousands of users. We are strategically positioned to take the lead in our sector. Currently, we are developing agents that operate with remarkable precision, offering a significant boost in productivity.Motion is an intense and fast-paced environment — it's not for everyone. However, if you are eager to focus, learn, and enhance your career, this is an ideal place for you. If you are ready to collaborate with top-tier talent, challenge yourself beyond your limits, and help redefine the deployment of AI in the real world, you will thrive here.Location: Ukraine (Fully Remote)Are you tech-savvy and passionate about improving customer experiences? As a Customer Support Representative at Motion, you will be at the forefront of delivering exceptional support while immersing yourself in a culture that emphasizes growth, learning, and career advancement.

Howly is an innovative Ukrainian startup within the multi-product ecosystem and venture builder SKELAR. We are on a mission to revolutionize online consulting and are actively developing a platform to make this possible. We are currently seeking a Customer Service Specialist to provide technical assistance to our users via online chat, helping them resolve their issues effectively.Key Responsibilities:— Engage with customers through chat and assist them in resolving any technical issues related to our service in English, such as: “I can’t upload a file on your site,” “How do I convert a PDF to Word on your platform?” and “I can’t log into my account.”— Guide customers regarding subscription differences and refund inquiries;— Manage up to three customer chats simultaneously;— Adhere to all necessary guidelines to ensure high-quality service delivery.Required Skills:— Proficiency in English (both spoken and written) at B1 level or higher;— Basic computer skills and a solid understanding of modern systems and services at a user level;— Quick adaptability to changes and strong multitasking abilities;— Good time management skills for effective remote work.Preferred Skills:— Experience in customer support or billing support teams;— Familiarity with Zendesk and Zendesk Chat software will greatly ease your onboarding process.To ensure a smooth onboarding experience, the minimum system requirements are:— Internet speed of 25 Mbps or higher;— Download speed of 1 Mbps or higher;— Upload speed of 6 Mbps or higher;— At least 5 GB of RAM;— Intel Core i5 or AMD Ryzen 5 Quad Core processor.What We Offer:— A fully remote work format; you can work from anywhere in Ukraine and beyond;— 20 days of paid vacation per year;— Unlimited sick leave upon providing a doctor's note;— Health insurance;— Fixed schedule of three workdays followed by three days off: Morning 07:00 - 17:00, Evening 15:00 - 00:00, Night 23:00 - 07:00;— Guaranteed one-hour breaks during each shift;— Bonuses for additional shifts;— Competitive financial compensation;— Career advancement opportunities to develop your professional skills.You will have the chance to join a fantastic team of true builders who have successfully launched multiple businesses. Most of Howly's employees are specialists with impressive experience and expertise, eager to share their knowledge and insights with you.If all of the above resonates with you and you are eager to join a team of talented professionals, we encourage you to apply!

Become a part of Ajax Systems, a pioneering manufacturer of advanced Ajax wireless security solutions with intelligent home features. As a comprehensive company, we excel in transforming innovative concepts into tangible products through both development and large-scale manufacturing.With an impressive portfolio of over 170 devices, the Ajax product line effectively protects properties against intrusions, fires, and flooding while facilitating effortless control over electronic devices. Our innovations have garnered Europe’s most prestigious security accolades, reinforcing our status as a dependable leader in the industry.Ajax represents a remarkable Ukrainian success story, driven by immense passion and vigor. Currently, we safeguard over 1,800,000 users across 170 countries globally. As our organization continues to flourish, we are on the lookout for proactive individuals to join our team and play a vital role in our ongoing success.We are thrilled to present a unique opportunity for a Support Engineer proficient in German. In this role, you will be an integral member of our dedicated support team, assisting customers worldwide by providing 24/7 support across various communication channels. We take pride in our multilingual capabilities, enabling us to swiftly address and resolve customer inquiries.

About the CompanyTelemetrio is a leading analytics service for Telegram channels. We empower businesses and content creators to understand their audience better and enhance communication effectiveness through data insights. Our product is trusted by thousands of teams worldwide.Your Role AwaitsAs a Support Manager, you will be the first point of contact for our users. Your role will involve assisting them in maximizing product usage, addressing their inquiries, and gathering feedback that influences the service's development.

Join our dynamic team at Kyivstar as a Support Engineer, where you will play a crucial role in providing top-notch technical assistance to our clients. Your expertise will help resolve issues efficiently and enhance overall customer satisfaction. As a part of our innovative environment, you will collaborate with talented professionals and contribute to the seamless operation of our services.

Join our dynamic team as a Customer Care Expert in Lviv! This role is available for the following shift:Tuesday - Saturday 2PM-11PMEngage with our users through calls, chat, and email, ensuring they receive top-notch assistance.Understand each user’s unique goals and needs, guiding them on their journey by offering tailored advice for their websites and businesses.Assist users in overcoming challenges while revealing additional strategies to help them succeed online.Foster and nurture strong customer relationships to enhance satisfaction.Collaborate closely with various departments and product teams to address and advocate for our users’ needs.Contribute to enhancing user support by refining processes to deliver the best experience possible.

KPMG* is a prestigious international network of independent firms providing audit, tax, and advisory services. To learn more about KPMG in Ukraine, please visit our website.KPMG in Ukraine has been recognized among the top 50 employers according to Forbes (2023-2024) and is listed among the top 5 employers for youth in the audit and consulting sector based on a student survey conducted by the branding agency UGEN in 2023-2024. In March 2025, KPMG in Ukraine joined a group of leading companies that were among the first to sign the Principles of Business Friendly to Veterans. We are also included in the list of taxpayers with a high level of voluntary compliance with tax legislation, known as the 'White Club'.We are looking for an Assistant Consultant in the Restructuring Support Department.This position offers you the chance to engage in the world of corporate finance while being involved in projects for international development institutions aimed at implementing reforms related to bankruptcy and restructuring issues.Why should you join us?Because we offer:Work in teams that create meaningful impact;Access to internal and external training that fosters professional skill development;The opportunity to work in a hybrid model or in a comfortable office in the city center;Participation in national reconstruction projects;Psychological support services (increased consultations for mobilized individuals, veterans, and their families);Medical insurance (enhanced coverage for veterans);29 calendar days of vacation;5 additional paid days for personal health care;Well-being webinars, yoga classes, book clubs, women's community, and blood donor community;Charity activities and volunteering, support for vulnerable groups, care for animals, and a green office;Official salary with tax deductions;Interesting challenges and transparent growth conditions;Opportunities to contribute to our victory.What awaits you:Working in an interdisciplinary team to provide restructuring services, primarily through independent business analysis;Conducting detailed financial analysis, financial modeling, and report preparation;Assisting in preparing proposals for clients.

As a Customer Success Specialist at Payoneer, you will play a crucial role in ensuring our clients achieve their desired outcomes through our services. You will provide exceptional support, guidance, and solutions tailored to each customer's needs, fostering long-term relationships and driving customer satisfaction.

Join Our Team as a Technical Product Support Specialist!Base44 is actively seeking enthusiastic and proactive individuals based in Kyiv to fill a crucial role in our team. This position offers an exciting opportunity to contribute to an innovative start-up environment, working collaboratively with a dynamic group of professionals.As a Technical Product Support Specialist, you will be at the forefront of our operations, delivering exceptional technical support to our users. Your responsibilities will include:Providing advanced technical solutions to Base44 users, which encompass remote system access, diagnostics analysis, and troubleshooting of network or database issues.Implementing effective fixes, workarounds, and configuration adjustments to restore system functionality.Identifying, documenting, and promptly escalating bugs to ensure they are resolved swiftly.Monitoring user experience trends and advocating for rapid solutions.Collaborating closely with the product team to gain insights into features, functionality, and potential user pain points.Documenting and clearly articulating technical issues to developers, including detailed steps for replication.

Hello! We are Brainstack, a leading multi-product IT company based in Ukraine.If you are seeking a realm of opportunities for continuous growth and thrive on starry challenges, then you have come to the right place. Here, you will encounter challenges that will help realize your ambitions, create profitable businesses without illusions, and transform ideas into successful IT products. Our team is always here to support you and won’t leave you alone with your challenges.Our portfolio includes mobile and web applications and services with millions of users, covering various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. We are also developing our own R&D center.We are currently looking for a Support Agent specializing in the Astrology niche.What Awaits You:→ Work in a dynamic environment with diverse tasks;→ Transparent and structured onboarding with team support at every stage;→ Numerous opportunities for career advancement within the company.About You:Fluent in English (B2/Advanced);Excellent communication skills;Strong time management and task prioritization abilities;Experience in Customer Care / Support;Experience with billing and payment systems will be an advantage.Your Responsibilities:Respond to customer email inquiries and assist in resolving technical and billing issues;Process refunds according to established workflows and customer requests;Work with preventive systems (fraud alerts, RDR, etc.);Adhere to SLA and internal service quality standards;Analyze customer inquiries, identify common issues, and communicate findings to management;Achieve established team KPIs and maintain high-quality service;Perform related tasks within the support team.Willingness to work on a changing schedule, including morning, daytime, and evening shifts (*evening shifts until 00:00/02:00).Your Path to the Position:[HR Interview > Technical Interview > Test Task > Job Offer]To focus on important matters and maximize your potential, having comfortable working conditions is crucial. Therefore, we have taken care of everything: from growth opportunities to elements that simply make daily work more comfortable.To Grow:We support your ambitions and desire for new experiences:

Join JYSK as a dedicated Sales Consultant in our Luts'k store, where your passion for customer service will shine. As a Sales Consultant, you will assist customers in finding the perfect products for their home while providing exceptional service and expert advice.

Join the dynamic team at JYSK as a Sales Consultant at our shopping center in Kyiv! We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service and helping our customers find the perfect products for their homes.As a Sales Consultant, you will be responsible for:Engaging with customers to understand their needs and provide tailored solutions.Ensuring the store is well-stocked and visually appealing.Processing transactions accurately and efficiently.Participating in team meetings and training sessions to improve product knowledge and sales techniques.