About the job
Join Our Team as a Certified Medical Assistant at Midi Health!
At Midi Health, we are on the lookout for a dedicated and highly skilled Certified Medical Assistant to enhance our healthcare team. In this role, you will foster a positive environment through your interactions with both colleagues and patients, embodying our core values of empathy and trust. We believe in empowering our team members to work independently and take initiative, and we are excited to welcome a new member who thrives in a collaborative and organized setting!
Key Responsibilities
- Ensure meticulous maintenance of patient records.
- Exhibit professionalism and empathy in all communications, including phone, video, email, Slack, text, and patient portal messages.
- Handle a significant volume of prior authorizations efficiently.
- Conduct administrative tasks within the scope of your certification.
- Follow provider instructions to ensure accurate and timely follow-up on pharmacy refills, lab results, medical records, phone messages, and patient inquiries.
- Uphold HIPAA compliance and protect patient health information (PHI) in accordance with federal and state regulations.
