Second Line Support Engineer

At boxxe, we believe that technology transcends hardware and software; it's fundamentally about people. Our commitment to nurturing meaningful relationships, coupled with deep expertise and practical know-how in technology, drives our mission. We prioritize our customers, partners, and the environment, and it is our dedicated team that truly makes the difference.We are on a mission to make technology human by understanding, collaborating, simplifying, caring, and delivering together.How You Fit into the Big Picture The 1st Line Support Engineer plays a crucial role in addressing user inquiries and IT challenges, ensuring that all requests are properly recorded in our ITSM tool and managed in accordance with our Service Level Agreements (SLAs). Each ticket must be validated and categorized for efficient processing. You will maintain clear and timely communication with service users from initiation to resolution, coordinating with internal client teams as necessary. Your role will also involve optimizing processes through analysis, reporting, and initiatives like automation, skills development, and knowledge sharing. Continuous professional development within our IT skill framework is essential to uphold and enhance service quality.Your Responsibilities Follow Incident, Major Incident, Problem, Knowledge, and Change Management protocols.Respond to incoming calls professionally and promptly.Assist users via phone, email, and the client ticket management system (ServiceNow).Document all tickets (requests, incidents, problems, and changes) within the client ticket management system.Monitor and escalate alerts from our monitoring platform.Provide support for computers, servers, and applications.Manage user accounts, including permissions and JLM processes.Escalate issues to 2nd and 3rd line support engineers as needed.Triage incoming tickets, assigning appropriate priority levels and support teams.Identify major incidents and escalate them to the major incident manager and relevant support teams.Follow up on tickets at designated intervals until resolution in line with SLAs.Complete standardized daily and weekly tasks assigned by your line manager, including monitoring alerts, backup reporting, patch management vulnerabilities, and end-user management.Maintain information security standards.Participate in a rotating Sunday Patch Management cycle for RH, OEL, and Windows servers (training will be provided).

We are seeking an enthusiastic and skilled 1st/2nd Line IT Support Engineer to join our dynamic team in Manchester. In this pivotal role, you will be responsible for the day-to-day management and maintenance of our systems, acting as the primary point of contact for users facing technical challenges.Your problem-solving expertise will be crucial as you troubleshoot a variety of technical issues, assist with cybersecurity initiatives, and adopt a proactive approach to your work.The responsibilities of this position include:Performing desktop maintenance primarily on Windows 10, along with some Apple and Android devices.Collaborating with the infrastructure team to support software rollouts and patches.Maintaining label and industrial printers.Providing application and user support, especially for Microsoft Office 365.Assisting with in-house custom application support (training provided).Managing Active Directory users.Helping to maintain enterprise antivirus solutions.Installing and troubleshooting hardware and software.Creating and updating internal documentation for the IT service desk.

Join Our Team as a Second Line IT Technical Support Advisor!Competitive Salary: Up to £33,000 (Dependent on Experience)Location: ManchesterKey Benefits:Generous Holiday Allowance: Enjoy 24 days of annual leave alongside bank holidays, plus an extra day off to celebrate your birthday.Community Engagement: Participate in paid volunteering days to support the causes that matter to you.Referral Program: Earn rewards through our Refer a Friend scheme by introducing new talent to our team.Social Activities: Engage in regular social events to foster connections with your colleagues in an enjoyable setting.Role Overview:We are excited to welcome a Technical Support Advisor 2nd Line IT to our Matrix247 team. You will deliver exceptional service by managing escalated inquiries, providing advanced troubleshooting, and ensuring efficient resolutions. Your expertise will be vital in supporting the Microsoft ecosystem, including Microsoft 365, Azure AD/Entra ID, and Windows Server, as you contribute to a seamless and high-quality customer experience.Core Responsibilities:Handle escalated cases from the first line team, prioritizing and progressing them effectively.Assist with overflow calls from the first line team, meeting agreed personal call targets.Diagnose, log, and resolve cases, including escalations, while keeping customers informed of their status. Recognize when a case requires in-person support and route it accordingly.Troubleshoot both hardware and software issues and configure applications and systems.Proactively make outbound calls to resolve cases efficiently and minimize delays.Maintain up-to-date case records, ensuring outstanding cases are managed within agreed timeframes.Support the setup and installation of MFDs (Multifunction Devices) at customer sites.

We are currently seeking a talented and motivated 2nd Line Support/System Administrator to join our dynamic IT team at a nationally recognized company located in the vibrant heart of Manchester.This role presents a unique opportunity to enhance your skills while working with cutting-edge technologies in a collaborative environment.Your Responsibilities:Manage and optimize the company's IT support systems.Effectively diagnose and resolve IT support issues while adhering to established service level agreements (SLAs).Participate in various project initiatives to improve IT services.Collaborate with suppliers and key stakeholders to implement IT projects that align with company objectives.Who We Are Looking For:A candidate with a degree in Computer Science or a relevant IT qualification (such as Microsoft Fundamentals/Associate).At least 2 years of experience in an IT service desk or a similar role.Proficient in supporting end-user hardware and software.Experience with MS Server, networking, and system administration.Familiarity with Windows Server, Active Directory, Office 365, Exchange, and Windows 10.A valid Driving Licence is preferred.In this position, you will closely collaborate with the IT Director, providing you with exceptional opportunities for professional growth and development while enjoying the autonomy to thrive in your role.We encourage you to apply today!

Start your journey here. Grow your career with us.Are you ready to become part of a dynamic team of engineers dedicated to transforming the future of energy infrastructure?The Transmission & Distribution (T&D) Engineering team at AECOM offers a comprehensive suite of services that spans from conceptual design to Power Systems Analysis, Cabling, Substation Engineering, Transmission and Distribution Infrastructure, System Balancing and Compensation, Protection Systems, SCADA, Communications, Converter Station Design, HVDC Systems, and Interconnectors, including international links.Join us and be at the forefront of the UK's most innovative T&D project - the National Grid's Great Grid Upgrade. AECOM, in collaboration with its joint venture partner, has been chosen to provide design and consenting services for the UK National Grid’s Great Grid Partnership. This initiative is part of a £9 billion enterprise aimed at connecting clean energy to households and businesses across England and Wales by 2030. Seize this opportunity to advance your career while contributing to a monumental project!Your Role:As a Principal Overhead Line Engineer, you will play a pivotal role within our Transmission & Distribution team, engaging with clients to deliver technically demanding OHL design projects. Your responsibilities will include:Delivering technical support for overhead line design on intricate multi-disciplinary projects.Participating in substantial work programmes like the GGP projects.Assisting in proposal development, detailing project timelines, resource allocation, budget considerations, objectives, and targets.Providing technical input during project implementation, statutory planning, and public consultation events.Overseeing design activities related to overhead lines, including PLS-CADD modeling, precise line routing, comprehensive structural analysis, and sag-tension calculations.Conducting feasibility studies and ensuring compliance with industry standards and regulations.Identifying technically favorable solutions/layouts for client presentations.Creating and reviewing engineering deliverables such as detailed designs, reports, and presentations.Performing quality checks on engineering drawings and calculations.What We Offer:At AECOM, you will enjoy a diverse range of benefits and the opportunity to work on projects that impact the world positively.

Start your journey with us. Advance your career here.Are you ready to be part of a dynamic team of engineering professionals dedicated to shaping the future of energy infrastructure?The Transmission & Distribution (T&D) Engineering team at AECOM offers comprehensive services from conceptual design to Power Systems Analysis, Cabling, Substation design, Transmission and Distribution Infrastructure, System Balancing and Compensation, Protection Systems, SCADA, Communications, Converter Station Design, HVDC Systems, and Interconnectors, including international links.Join us in working on the UK's most transformative T&D initiative - National Grid's Great Grid Upgrade. AECOM, in collaboration with its joint venture partner, has been selected as design and consenting service partners for the UK's National Grid’s Great Grid Partnership, a £9bn project aimed at connecting clean energy to households and businesses across England and Wales by 2030. Be a vital contributor to this remarkable venture.Your Role:As a pivotal senior member of our Transmission & Distribution team, you will lead and engage with clients to deliver technically sophisticated overhead line design projects.Your main responsibility as Principal Overhead Line Engineer will be to provide technical guidance and leadership for overhead lines teams involved in transmission projects, focusing on overhead transmission lines up to 400kV.Deliver technical support and lead the team in the design of overhead lines for complex multi-discipline projects.Utilize your technical expertise to contribute to bids and proposals and represent the company in client meetings as Principal Engineer, applying your extensive experience to a variety of challenging projects.Assume complete responsibility for the project scope and technical execution of overhead line works.Provide expert technical evaluations and problem-solving solutions to team members.Assist in drafting proposals, detailing project timelines, resources, budgets, objectives, and goals.Contribute technical support throughout project implementation, statutory planning, and public consultation events.Oversee design activities associated with overhead lines, including PLS-CADD modelling, line routing, structural analysis and loading trees, developing design criteria, sag-tension calculations, insulator/conductor blowout, swing angle, damper system recommendations, structural spotting, clearance reports, and conductor/insulator selection.Conduct feasibility studies, assess conductor thermal ratings, and ensure compliance with industry standards and regulations.Perform studies to identify...

AECOM is hiring a Senior CAD Engineer focused on Overhead Lines (OHL) in Manchester. This position centers on using CAD technologies to design, develop, and refine overhead line projects. The work aims for efficiency and compliance with established industry standards. Role overview This role involves collaborating with colleagues from various disciplines to deliver solutions for client needs. Projects will require attention to detail and a strong understanding of overhead line systems. What you will do Apply CAD expertise to create and improve overhead line designs Ensure project outputs meet industry and regulatory standards Work closely with cross-functional teams throughout project phases Requirements Experience with CAD tools in overhead line (OHL) projects Ability to collaborate with multidisciplinary teams Strong understanding of industry standards and compliance

We are seeking a dedicated and skilled 1st Shift Manufacturing Manager to lead our manufacturing operations in Manchester. In this pivotal role, you will oversee production processes, ensure quality standards, and drive continuous improvement initiatives. Your leadership will be crucial in fostering a productive work environment and achieving operational excellence.

The Junior SQL Support Engineer role in the Regulatory Data team at bet365 centers on maintaining data accuracy and supporting compliance requirements. This entry-level position is based in Manchester and offers hands-on experience with SQL and regulatory reporting processes. Role overview This role focuses on supporting SQL queries and assisting with daily data management tasks. The position involves working closely with team members to improve regulatory data processes and ensure accurate reporting. What you will do Support and troubleshoot SQL queries as part of the regulatory data workflow. Assist with routine data management and integrity checks. Collaborate with colleagues across teams to strengthen regulatory reporting capabilities. Who this role suits This position is well suited for candidates starting their careers who want to develop SQL skills and gain experience in regulatory data management. An eagerness to learn and contribute to team goals is important.

Are you passionate about making a difference in the lives of young people? Join Paragon Social Care as a Children's Support Worker!At Paragon Social Care, we are dedicated to transforming the lives of vulnerable children and providing them with the support they need to thrive. If you are compassionate, resilient, and eager to take on a rewarding challenge, we would love to have you on our team!About Us:Our mission is clear: “Excellence Through Understanding.” We offer vital 24/7 support to children and young people in local authority care, ensuring they have a safe and nurturing environment during times of uncertainty. Every child deserves love, care, and opportunities for a brighter future, and this begins with you.Your Daily Impact:As a Children's Support Worker, your responsibilities will include:Delivering trauma-informed care to ensure young people feel safe and supportedFostering positive relationships and encouraging healthy daily routinesAssisting with meal preparation, educational support, and life skills developmentAdvocating for the children’s voices, ensuring they feel heard and valuedAccompanying young people to medical appointments and community activitiesUtilizing your own vehicle for transportation when necessaryEmpowering them to move forward confidently into their next chapters What We Seek: Experience working with children or young people (paid or voluntary) A full UK driver’s licence and your own car Strong qualities of patience, empathy, and emotional resilience A flexible mindset (willingness to work waking nights, weekends, and sleep-ins when required) A clear enhanced DBS (or readiness to complete one) Desirable: NVQ Level 3 in Children’s Residential Care or equivalent qualification. What We Offer You:Competitive pay:£17.50ph - £24.00ph PAYE Rate (inclusive of holiday pay)£20.00ph - £28.00ph Umbrella Rate Comprehensive free training:21 online modules plus in-person training focusing on safeguarding, trauma-informed practices, positive behavior support, and moreClear opportunities for career advancement (Senior Support Worker and beyond!)Additional Benefits:Flexible schedulingCasual dress code

Zenoti provides a cloud-based software platform tailored for the beauty and wellness industry. The system brings together online appointment scheduling, point-of-sale, CRM, employee management, inventory tracking, and marketing tools in one place. Businesses rely on Zenoti to simplify daily operations, manage costs, and strengthen customer relationships. More than 30,000 salons, spas, medspas, and fitness studios across over 50 countries use Zenoti. Well-known names such as European Wax Center, Hand & Stone, and CorePower Yoga depend on the platform to manage their businesses. Zenoti has achieved a $1 billion unicorn valuation, earned recognition as the Next Tech Titan from GeekWire, and secured an $80 million investment from TPG. The company was certified as a Great Place to Work for 2021-2022. More information is available at zenoti.com.

Location: Manchester, Old TraffordHours: 1:00 PM - 10:00 PM (supporting US clients) (1 Pacific Coast Shift every 8 weeks, 6 PM - 12 AM)Salary: £29,000 base (£31,000 OTE)Join PHMG as we expand our technology consulting team dedicated to supporting our esteemed clients across North America. As a System Support Specialist, you will oversee the seamless implementation of tailored audio branding solutions on clients’ telephony systems, along with providing ongoing support to ensure exceptional client experiences that reflect our commitment to excellence.Collaborating closely with our dedicated Account Managers, you will develop a comprehensive understanding of each client’s unique needs, allowing you to devise effective strategies for deploying our audio productions. Your ability to manage tasks through our CRM systems will be crucial, and we will provide you with a structured training plan to enhance your technical expertise.We seek passionate, hardworking individuals with a drive for success to join our dynamic team.

Role Overview Sequel Med Tech is seeking a Technical Product Support Specialist in Manchester, NH. This role focuses on supporting customers and helping them get the most from our medical technology products. What You Will Do Troubleshoot and resolve technical issues for customers Respond to product inquiries and provide clear guidance Work with the engineering team to improve product functionality What Helps in This Role Strong communication skills Technical problem-solving ability Comfort working directly with customers and technical teams

Join Our Vision for a Connected Future.Vix Technology stands at the forefront of public transit innovation, committed to making accessibility a fundamental standard. With over 35 years of expertise and systems in operation across more than 200 cities globally, we adopt a modular approach that seamlessly integrates diverse partners and technologies to deliver outstanding solutions. Our vibrant team of over 450 dedicated professionals, spread across 12 offices in APAC, Europe, and North America, thrives in a flexible and collaborative environment that fosters connection and excellence.If you are driven by the desire to enhance public transportation and excel in a team-oriented culture, we encourage you to apply and help us realize a more interconnected world.This role requires full-time, on-site attendance at our Manchester office, five days a week.We are seeking a skilled IT Infrastructure Engineer to become a vital part of our team. Reporting to the Head of IT and located in Manchester, UK, you will play a key role in maintaining, enhancing, and standardizing our Corporate IT infrastructure. Your responsibilities will encompass the maintenance and support of internal infrastructure, networking, cloud services, and corporate applications, ensuring the operational stability of our global IT environment.Key Responsibilities: Deliver technical support and troubleshooting for end-user devices, networking, and SaaS applications, utilizing a follow-the-sun support model. Assist IT leadership in executing group-wide IT modernization initiatives, focusing on standardization, automation, and cloud adoption. Provide support for corporate applications, including: Atlassian Suite (Jira, Confluence, Tempo) TeamCity and associated development tools. Google Workspace (Gmail, Drive, Admin Console) HubSpot CRM, Lucid Suite, and various other SaaS applications. Possess working knowledge of API integrations and troubleshooting. Develop, maintain, and update internal records, registers, and technical documentation. Engage with vendors for procurement, support escalation, and warranty issues. Operate within the ITIL framework, adhering to best practices for incident, request, and change management.

GBV Ltd., a leading technology solutions provider in Greater Manchester, is seeking a dedicated Technical Support Specialist to join our dynamic team.The successful candidate will play a crucial role in enhancing our remote team's efficiency by:Setting up and deploying approximately 90 Chromebooks for our field sales team, utilizing a secure tethered solution.Establishing enterprise management systems, including relevant policies and procedures.Providing comprehensive training to a selected internal IT team, ensuring proficiency in:Device management and maintenanceSystem updatesApplication deploymentAsset control and trackingSimultaneously or independently configuring a VMWare solution for virtual desktop deployment across all devices.If you are passionate about technology and eager to drive operational excellence, we encourage you to apply as soon as possible!

At Jump Lane Recruitment, we are seeking a compassionate and dedicated Residential Support Worker who is committed to making a positive impact in the lives of children and young people facing Emotional and Behavioural Difficulties.The ClientOur client is a reputable, privately operated provider of Residential Child Care that supports young individuals within the Looked After Child / Children Looked After system. They are fervently dedicated to ‘creating positive outcomes’ for all children and young people in their care. This organization offers Residential Care and Educational Services for youth aged 8 to 18 years.SalaryThe salary for this role is competitive, offering up to £24,300 per annum, depending on experience and qualifications.HoursThis position entails working 40 hours per week, with opportunities to take on additional overtime. The role will also include a requirement for sleep-in shifts on a rota basis, for which extra compensation will be provided.Role PurposeAs a Residential Support Worker, you will provide a blend of emotional and practical support to the young individuals in your care. You will need to be empathetic and understanding of the trauma these young people have faced, which may present as challenging behaviors.Addressing the physical, emotional, behavioral, cultural, and educational needs of the young people.Implementing the child protection and safeguarding policies and practices.Engaging proactively with children and young people to foster positive relationships.Supporting young people in their educational pursuits and extracurricular activities.Providing guidance on daily living activities and helping to develop essential life skills.Encouraging self-regulation by addressing unacceptable behavior while rewarding positive, pro-social actions.Ensuring each young person’s care plan is actively followed and updated to meet their evolving needs.Assisting young people in developing a strong sense of identity and self-worth.What We Are Looking ForThe ideal candidate will be at least 23 years old and possess the following qualifications:A minimum of 12 months experience in a care setting, particularly with young people or those exhibiting challenging behaviors, is preferred but not essential.NVQ Level 2 in Health & Social Care.Experience working with young individuals with Emotional and Behavioural Difficulties.Are you a passionate leader eager to enhance the lives of young people? Do you possess the skills, energy, and enthusiasm to effect change? If you thrive on empowering your team to reach their fullest potential, we want to hear from you!For more information, please click the apply link below or contact us at 0161 929 5708 for a confidential discussion.

At Zenoti, we offer a comprehensive, cloud-based software platform designed specifically for the beauty and wellness industry. Our innovative solution empowers businesses to effectively manage all operations, including online appointment scheduling, point-of-sale systems, customer relationship management, employee oversight, inventory control, and integrated marketing initiatives. By streamlining processes, Zenoti aids clients in reducing operational costs while enhancing customer loyalty and spending. Our platform, built for robustness and scalability, leverages enterprise-class technology tailored for businesses of every size.Serving over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti is proud to partner with a diverse range of esteemed global brands, including European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Recently, Zenoti achieved a significant milestone by surpassing a $1 billion valuation, earning the title of Next Tech Titan from GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America according to Deloitte’s 2020 Technology Fast 500™. We are also honored to be recognized as a Great Place to Work CertifiedTM for 2021-2022, reflecting our dedication to empowering individuals to feel good and discover their potential. For more information about Zenoti, visit: https://www.zenoti.com

Join Our Team as a Healthcare Assistant / Support WorkerCompetitive Salary: £8.25 - £9.50 per hourAt Precedo Healthcare, we are actively seeking dedicated and experienced Support Workers and Healthcare Assistants for flexible agency work. You will play a vital role in supporting individuals with learning disabilities in both supported living environments and nursing homes.The primary focus of the Healthcare Assistant / Support Worker position is to empower and assist clients, fostering their independence while providing the highest quality of care and support.Ideal candidates will possess training and experience in care and support work, particularly with individuals who have learning disabilities, mental health challenges, and those exhibiting challenging behaviors. Successful applicants will have the opportunity to work across a diverse range of establishments in Urmston, Stretford, and surrounding areas.Precedo Healthcare collaborates with esteemed healthcare providers, ensuring that our work locations are both prestigious and desirable. We offer flexible working arrangements to accommodate your personal commitments, ensuring you have a satisfying work experience along with competitive pay and conditions.

Join Our Team as a Healthcare Assistant / Support Worker!Competitive Pay Rates: £8.50 - £10.50 per hourAt Precedo Healthcare, we are thrilled to announce an exciting opportunity for skilled Support Workers and Healthcare Assistants. We offer flexible agency work, providing essential support to individuals with dementia and learning disabilities across private hospitals and supported living units.Your role as a Healthcare Assistant / Support Worker will be pivotal in empowering clients to live as independently as possible, while ensuring they receive the highest quality of care and support.This is part of a newly acquired package, and successful candidates will work across various specialized hospitals in Wythenshawe, gaining invaluable experience.