Second Line Support Engineer

As integral members of Datadog's Technical Solutions team, we serve as the in-house product experts dedicated to fostering Datadog's global expansion. Our mission revolves around empowering potential clients through education and ensuring the satisfaction and success of our existing customers. By leveraging our extensive technical knowledge and product expertise, we provide support through multiple channels including technical assistance, demonstrations, and presentations. Joining our team means stepping into a dynamic environment where you will be both challenged and rewarded as you witness the impact of your contributions to Datadog.At Datadog, we emphasize the importance of a collaborative office culture that fosters relationships, creativity, and teamwork. Our hybrid work model allows our Datadogs to achieve a balance between their professional and personal lives.

At Datadog, we are not just a company; we are a community of passionate product experts dedicated to empowering our clients through exceptional technical support. The Technical Solutions team plays a pivotal role in our global expansion efforts by enhancing the experience of both prospective and existing customers. As a Premier Support Engineer (PSE), your primary responsibility will be to assist our Premier Customers with their technical inquiries regarding the Datadog platform. You will engage with our clients through various support channels and participate in cadence calls, demos, presentations, and conferences, contributing to exciting side projects along the way. This role allows you to directly influence the success of our Premier Customer base in a dynamic environment that fosters growth and innovation.At Datadog, we prioritize a collaborative office culture that enhances relationships and sparks creativity. Our hybrid workplace model enables our Datadogs to achieve a work-life balance that suits their individual needs.

everience is seeking an IT Support Technician Level 1 & 2 for its Amsterdam office. This position handles both first and second-line support, focusing on resolving IT issues and ensuring clients can work without disruptions. Key responsibilities Troubleshoot and resolve technical problems for clients Respond to support requests in a timely manner Assist in maintaining stable and reliable IT systems for client organizations Work to ensure client satisfaction with each interaction Location This role is based in Amsterdam.

Join our team as a ServiceNow Support Engineer, where you'll play a crucial role in enhancing our IT service management processes. You will provide expert support and maintenance for ServiceNow applications, ensuring optimal performance and user satisfaction. Collaborate with cross-functional teams to troubleshoot and resolve issues, implement enhancements, and drive continuous improvement initiatives.

Role Overview IQEQ is looking for an IT Support Engineer in Amsterdam. This role keeps the technology department running smoothly by supporting internal teams and maintaining IT systems. The work centers on troubleshooting technical issues and putting solutions in place so operations stay on track. What You Will Do Provide day-to-day IT support for internal staff Troubleshoot hardware, software, and network problems Help maintain and optimize IT systems for reliable performance Implement fixes and solutions to technical issues as they arise

About GigsAt Gigs, we are revolutionizing mobile services by creating an operating system that allows tech companies to seamlessly integrate global connectivity into their offerings.Similar to how Stripe empowers businesses to add payment options within moments, Gigs enables platforms to incorporate connectivity, thus merging conventional telecom with innovative technology. We simplify the complexity of telecom, automating provisioning for various sectors, from fintechs introducing mobile services to HR platforms providing work phone plans.Our team comprises around 100 talented individuals across the US and Europe, supported by nearly $100 million in funding from notable investors like Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product designers, and business experts from renowned firms such as Stripe, Airbnb, and Shopify. We are addressing significant technical and regulatory hurdles to ensure a truly seamless connectivity experience.If you have a passion for exploration, innovation, and desire to influence the future of telecom, we would be excited to connect with you.The RoleAs a Technical Support Engineer, you will be the cornerstone of our support operations. Your commitment to excellence will shine through in every interaction, whether you're assisting a business customer or an end-user, adapting intuitively to their unique perspectives. You will not merely address the tickets assigned to you; instead, you will take ownership of a healthy support queue, ensuring the entire operation functions seamlessly.In this position, you will serve as the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will traverse the entire technical stack—debugging API logs and troubleshooting live network connectivity problems for end-users. Acting as a bridge, you will translate technical root causes into straightforward solutions for our customers while providing essential insights back to our Product and Engineering teams. Your efforts will ensure that when users need to connect, the Gigs platform delivers effectively.This position is based in our Amsterdam hub.

Join Databricks as a Senior Designated Support Engineer specializing in Spark. In this pivotal role, you will work closely with customers to resolve complex technical issues, ensuring their success with our platform. You will leverage your expertise in data processing and analytical solutions to provide exceptional support, drive customer satisfaction, and contribute to the overall growth of our technology.

Join Our TeamHorizon3.ai is an innovative cybersecurity company on a rapid growth trajectory, committed to empowering organizations to proactively identify, rectify, and validate exploitable vulnerabilities before they can be leveraged by malicious actors. Our flagship solution, the NodeZeroTM platform, provides production-safe autonomous penetration tests and critical assessment operations that scale seamlessly across diverse internal, external, cloud, and hybrid cloud environments. The NodeZero platform is trusted by a wide range of organizations, including small educational institutions, government agencies, and Global 100 enterprises, making it an essential tool for IT Operations, Security Operations teams, consulting pentesters, and managed security service providers.Our team is a unique blend of former U.S. Special Operations cyber experts, startup engineers, and seasoned cybersecurity practitioners. We pride ourselves on tackling widespread security challenges, including ineffective security tools, false positives, alert fatigue, and the cybersecurity skills gap. Our culture is rooted in respect, collaboration, ownership, and delivering results.As a fully remote organization, we require a minimum broadband connection of 25Mbps.

Join imc as a Full-Stack Software Engineer specializing in Business Support. In this dynamic role, you will be at the forefront of developing innovative software solutions that enhance our business operations. You will collaborate with cross-functional teams to design, implement, and maintain efficient systems while ensuring seamless user experiences.

Role Overview The Compliance Support Associate - Asset Management helps ensure that investment institutions and asset managers comply with regulations as they enter the sector. This position involves reviewing and processing documents, monitoring the completeness of applications, and making sure that all relevant information reaches supervisors on time. Main Responsibilities Process data from financial institutions, including passport and registration requests in the CRM system. Prepare applications and notifications for review by supervisors. Monitor and improve work processes and data quality. Create and update work instructions, process descriptions, and templates. Act as a key contact between the team and the IT department for process and system improvements. Improving Processes Beyond daily compliance tasks, this role contributes to refining workflows. The associate helps draft and update work instructions and supports colleagues during changes to procedures or systems. This work supports transparency and effective regulation in the asset management sector. About the Team This position sits within Team Poortwachter, part of the Vermogensbeheer (Asset Management) department. The team includes about eighteen colleagues, both supervisors and support staff, who work together to ensure careful admission of parties to the financial markets. The wider department consists of roughly sixty employees, all focused on supervising the sector. Application Deadline The deadline to apply for this position is 7 May 2026.

People, Finance & Office Support Specialist (32-40 hours)Join Transferz as a People, Finance & Office Support Specialist and take on a dynamic and multifaceted role. In this position, you will support the Finance, People, and Office teams across various processes while managing the complete internal travel operations from start to finish.Your focus will be on ensuring a seamless employee journey, allowing everyone to feel supported from day one and part of Team Transferz. You will enhance our internal organization and contribute to building a solid foundation for Finance and Office operations.This role is ideal for someone who thrives on organizing, collaborating, supporting, structuring, and improving processes — someone who enjoys making the company better, more enjoyable, and more efficient. Proficiency in both Dutch and English is required, as English is the primary working language.Key ResponsibilitiesHR Administration & Employee JourneyDraft and manage employment contracts and job offers.Process personnel changes (hourly updates, salary adjustments, role changes) in the HR system Hooray.Coordinate the entire onboarding process, including account setups, visa procedures, and the 30% ruling.Track and manage absenteeism, and support reintegration processes in compliance with legal requirements (Improvement Gatekeeper Act).Prepare, maintain, and analyze HR reports and other management information.Collaborate and brainstorm with the People & Culture lead on HR projects such as culture development, policies, process improvements, and employer branding.Assist in organizing team outings, parties, and internal events.Office ManagementManage gifts, orders, and office supplies.Contribute to a welcoming, cheerful, and well-organized office environment.Travel Management & Expense HandlingOversee the travel management system and act as the primary point of contact for colleagues.Create, book, and/or approve business trips in accordance with company policy.Manage expense claims, ensuring timely and accurate processing.Set up and manage virtual credit cards and monitor expenses.Determine, track, and report travel budgets per employee, team, or project.Ensure compliance with travel policies and identify opportunities for improvement.Debtors Management & Partner Billing SupportProfessionally handle billing inquiries and support partner billing processes.

Join Adyen as an Engineering Manager for our Authentication Engine team. In this pivotal role, you will lead a dedicated group of engineers focused on developing and optimizing authentication systems that enhance security and user experience. Your leadership will drive innovation and ensure the delivery of high-quality solutions in a collaborative environment.

Join our dynamic team at Adyen as an Engineering Manager for the Protect Core division. In this pivotal role, you will lead a talented group of engineers, driving innovative solutions that enhance our fraud prevention capabilities and ensure a seamless experience for our clients. Your leadership will empower your team to excel in a fast-paced environment, where collaboration and creativity are essential to success.

At Databricks, we are dedicated to empowering data teams to tackle the most challenging problems in the world—ranging from transforming transportation technology to expediting medical innovations. By creating and managing a premier data and AI infrastructure platform, we enable our clients to leverage profound data insights to enhance their operations. Born from engineering expertise and driven by a customer-first approach, we eagerly confront technical challenges, whether it's crafting next-generation UI/UX for data interaction or expanding our services across millions of virtual machines. Our journey has just begun.As an Engineering Manager, you will lead your team in constructing infrastructure and products for the Databricks platform at scale. Our diverse teams are focused on various domains:Managing resource infrastructure that supports extensive big data and machine learning workloads on the Databricks platform in a scalable, secure, and cloud-agnostic manner.Developing reliable, scalable services and client libraries that handle vast amounts of data on the cloud across multiple geographic regions and cloud providers.Creating tools that empower Databricks engineers to operate their services seamlessly across different cloud environments.Building services, products, and infrastructure that lie at the nexus of machine learning and distributed systems.

Technology plays a pivotal role in our society, and its reliability is essential for our daily lives. Ensuring that technology remains affordable and operational demands specialized maintenance, a field that is continually evolving with sophistication and innovation. Maintenance encompasses a wide range of disciplines, integrating technical, managerial, and economic perspectives, while also significantly contributing to the circular economy. Are you ready to embark on an exciting career in asset and maintenance management? Join our multi-disciplinary team to leverage your expertise alongside others to enhance asset and maintenance management practices! As a Maintenance Engineer in the MRO team, you will be at the cutting edge of innovations in asset and maintenance management for both industry and defense.Your Responsibilities:You will assist our clients in resolving asset and maintenance management challenges. Collaborating with the maintenance team, you'll tackle complex technical and organizational issues. Your hands-on approach and teamwork will help you evolve into an asset and maintenance management specialist.Moreover, your insights into technological applications in maintenance will be invaluable. You will contribute ideas for innovative solutions in maintenance science and technology, creating tangible value for future clients. You will closely collaborate with colleagues from diverse disciplines within NLR.Your creativity, coupled with a structured approach to work, will shine through as you partner with colleagues to meet customer demands. You will take pride in the accomplishments achieved as a team.

Join Fastned and be a pivotal part of Europe’s electric vehicle charging infrastructure revolution! As we expand our network across the continent, the opportunity to engage and support more EV drivers is on the rise. We are seeking an Engineering Manager to lead and inspire our engineering teams, situated at the core of our organization. Collaborating with over 400 colleagues from diverse backgrounds across 10 countries, we are driving significant change in the energy transition, emphasizing reliability, sustainability, and clean energy. Our commitment has been recognized with awards for 'Best Charging Network' in the UK, France, Switzerland, and the Netherlands, solidifying Fastned's position as a frontrunner in this dynamic sector.The RoleAs a Senior Engineering Manager at Fastned, you will play a crucial role in guiding two cross-functional teams:The Fastned App: This team shapes the main interface between our brand and thousands of EV drivers.Payments & Revenue: This squad focuses on ensuring seamless transactions and dependable systems within the intricate, multi-currency European market.You will be a vital mentor and support for these teams, fostering an environment of clarity and trust that empowers them to excel. Your leadership will center on creating an inclusive atmosphere where team members feel a profound sense of belonging and confidence in their professional journey. Additionally, you will play a key role in nurturing our engineering culture, collaborating with the Head of Engineering and fellow managers to refine our hiring practices, thoughtfully integrate new technologies, and maintain robust security as we grow.What You’ll DoPeople Leadership & CoachingCoach engineers across all levels, from those new to the industry to seasoned professionals making complex architectural and career decisions.Develop personalized growth plans and cultivate a culture where constructive feedback is a regular part of team dynamics.Create a safe environment for experimentation, encouraging team members to voice concerns and learn from setbacks.

Are you an avid consumer of YouTube content? Are you proficient in Adobe Premiere, Photoshop, and After Effects? Do you aspire to craft compelling videos that captivate millions? If so, video agency team5pm is the perfect place for you! We are looking for a passionate Video Editing Intern to learn from our lead editors and contribute to projects for renowned clients such as KPN, Amazon Prime, and Pokerstars.Video Editing Intern at team5pmAs a Video Editing Intern, you will be a vital member of our production team. Collaborate with some of the best editors in the Netherlands on a variety of exciting projects. This is not just a coffee-fetching internship; you will dive deep into the Adobe Suite and have the opportunity to edit videos that could be viewed by millions. In addition to editing in Adobe Premiere, you will work in After Effects and Photoshop, creating graphics and effects to enhance your videos. Curious about our work? Check out our productions on our YouTube channel!Our ideal intern…Is an enthusiastic video editor eager to roll up their sleeves and contribute.Has a deep passion for video, having been actively involved in creating holiday videos from a young age.Is not afraid to brainstorm, discuss, and implement new ideas.Possesses a creative and original style, adding humor, narrative, and a personal touch to edits.Has substantial experience with Adobe Premiere and CapCut.Preferably has experience with Adobe After Effects and Photoshop.Is pursuing a relevant MBO, HBO, or university degree in video, multimedia, design, or graphic design.Is willing to travel to Amsterdam.Is quick, creative, and can collaborate intensively in a motivated team.Enjoys a friendly and social environment!Hello, we are team5pmA data-driven social agency, we blend data and creativity to produce engaging, effective content for brands on platforms like YouTube, TikTok, and Instagram. We operate under our labels 5pm and Lijm Amsterdam. From our offices in Amsterdam, Stockholm, Cape Town, Warsaw, and Milan, we bring together diverse people, perspectives, and talents united by the mindset: data drives us to be different.

As the Lead Customer Support Specialist at Funda, you will do more than just address customer inquiries; you will identify patterns, seize opportunities, and implement improvements. Your mission is to ensure customers receive prompt and effective support while actively contributing to the enhancement of our service for the future. You will maintain a close connection to day-to-day operations, possess a commercial mindset, and stay attuned to the needs of both Funda and our clients. Seamlessly collaborating with stakeholders from Product, Marketing, and Sales, you will translate insights from customer interactions into concrete enhancements.Your Role at a GlanceIn this pivotal position, you will lead the Customer Support team, driving the quality and efficiency of our service forward. Your active involvement in daily operations will enable you to identify growth opportunities and foster an environment where team members take ownership and excel.You will navigate a diverse and sometimes complex landscape of systems, processes, and customer inquiries, remaining organized, agile, and focused on prioritizing effectively.Simultaneously, you will serve as the crucial link between our customers and Funda. By translating inquiries, feedback, and trends from real estate agents and consumers into actionable improvements across our products, processes, and commercial strategies, you will help us not only respond to current needs but also anticipate future ones.Your ResponsibilitiesLead the Customer Support team, focusing on KPIs such as customer satisfaction, response times, and service quality.Coach and develop team members, ensuring efficient use of their time to provide optimal customer assistance through regular check-ins and development discussions.Transform customer data into insights and enhancements for our Product, Marketing, and Commercial teams.Continuously improve processes and tools to align with practical applications.Identify trends, bottlenecks, and commercial opportunities, ensuring they are addressed.Participate in operational tasks as needed and represent Funda to partners and real estate organizations.Your TeamYou will be part of the Customer Success domain, leading a team of seven dedicated Customer Support professionals. Together, you are the first line of support and the intelligent filter for Funda, collaborating daily with colleagues from various departments.

Role Overview Heimstaden is hiring a Customer Support Representative in Amsterdam. This position serves as the first point of contact for customers, handling questions and requests across multiple channels. The aim: deliver prompt, helpful service and ensure customer satisfaction with every interaction. What You Will Do Respond to customer inquiries through phone, email, and chat Resolve issues efficiently and follow up as needed Maintain a friendly, professional approach in every conversation Work closely with team members to provide consistent support Who We’re Looking For Enthusiastic about helping others Strong problem-solving skills Comfortable working in a busy setting Positive attitude and willingness to learn