About the job
YOUR MISSION:
As a Senior AI Agent Architect at Parloa, you will be pivotal in revolutionizing customer service through advanced AI Agents. In this dynamic, customer-centric role, you will facilitate the deployment of Parloa's innovative solutions, significantly enhancing the experience for our clients and partners.
Utilizing your proficiency in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will create efficient AI workflows that ensure optimal performance and quality. Your responsibilities will include designing, prototyping, and validating conversational solutions for AI agent implementations, while guiding clients and partners to maximize the benefits of Parloa’s AI capabilities.
IN THIS ROLE YOU WILL:
- Plan and execute AI Agent deployments, providing strategic insights and hands-on support to customers and partners.
- Utilize your understanding of LLM internals (e.g., embeddings) to assess customer needs and craft tailored prompts for reliable, user-aligned outcomes.
- Simplify intricate workflows into manageable conversational elements, empowering LLMs to tackle complex tasks efficiently.
- Refine conversational interfaces and voice outputs (e.g., SSML, lexicons, regex) to ensure alignment with customer branding.
- Collaborate closely with Agent Integration Engineers and Forward Deployed Engineers to integrate clients’ systems with Parloa’s Agent Platform through APIs.
- Identify and address obstacles in collaboration with other departments at Parloa (e.g., Product, Agent Integration Engineering, or Sales) and the client.
- Implement structured testing methodologies to verify AI agent behavior, quality, and performance in real-world scenarios.
- Create documentation of best practices, guides, and product features for both internal and external audiences, showcasing the expertise of the Agent Architect team.
