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Senior AI Data Specialist

NiCEUSA - Atlanta, GA
On-site Full-time

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Experience Level

Senior

Qualifications

Primary Functions/Responsibilities:Act as the primary contact for creating predefined data structures for automated analysis of extensive CX interactions across diverse channels (audio, chat, email, social media, etc.). Ensure completed and evolving data structures meet high standards of precision and recall through validation support. Test new tools from Research that facilitate the development of data structures. Provide constructive feedback to Research and Product teams on data structure improvements.

About the job

At NiCE, we embrace challenges as opportunities for growth. Our ambition drives us to redefine industry standards and push boundaries. We are looking for a Senior AI Data Specialist who shares our passion for innovation and excellence, and who is eager to ignite their career with us.

Primary Purpose

As a Senior AI Data Specialist, you will play a crucial role in enhancing and managing NiCE Enlighten AI's data solutions. Your expertise in Interaction Analytics will enable you to understand data development intricacies and the value derived from unstructured interactions. Collaborating closely with Customer Engagement Analytics (CEA) Research, Product, and Services teams, you will merge your data acumen with cutting-edge technologies and client insights to achieve the team’s objectives.

You will leverage your expertise in structured data to extract insights from unstructured Customer Experience (CX) interactions. Your technical fluency will empower the Enlighten AI data team to create scalable data structures that drive operational success. Key responsibilities include developing foundational data structures and adapting to evolving client needs for effective implementation.

The ideal candidate is intellectually curious, possesses strong analytical and organizational skills, and is a self-starter willing to engage deeply with evolving tools while focusing on achieving data solution success. As you develop expertise in our systems and data, opportunities for direct client interactions and feedback incorporation will grow.

About NiCE

NiCE is a forward-thinking company that thrives on innovation and excellence. We challenge conventional limits and encourage our team to set and achieve the highest standards in the industry. Join us to be part of a dynamic environment where your contributions will have a meaningful impact.

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