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Experience Level
Senior
Qualifications
Key Responsibilities:Technical ImplementationLead the execution of complex implementations from pilot to full deployment, ensuring scalability and high performance of AI solutions for enterprise clients. Configure and build CXone AI solutions, including Natural Language Understanding (NLU), Interactive Voice Response (IVR/ACD), Automatic Speech Recognition (ASR), digital channels, and knowledge-driven functionalities. Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural integrity, and system reliability. Seamlessly integrate systems across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures. Support successful launches by managing testing, User Acceptance Testing (UAT), go-live readiness, and hypercare, followed by post-deployment optimization. Address complex challenges with strong architectural judgment, innovative troubleshooting, and a focus on performance optimization. Collaborate cross-functionally to influence product direction and ensure technical deliverables meet customer specifications. Empower customers and partners through technical training, configuration workshops, and guidance that fosters long-term self-sufficiency. Produce high-impact documentation that clarifies technical concepts and facilitates rapid resolution of system issues. Demonstrate solution value by quickly assembling functional technical demos that assist customers in making informed decisions. Conversational Design & User ExperienceCreate intuitive AI applications that prioritize user-centric interactions and ensure seamless experiences. Define user intents, journeys, and decision paths to outline logical and efficient customer interactions. Develop detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
About the job
Role Overview
NICE is hiring a Senior AI Implementation Engineer in Professional Services based in Sydney, Australia. This role focuses on delivering advanced AI solutions for clients using the NICE CXone platform. The position blends technical implementation with leadership in conversational design.
Main Responsibilities
Work directly with customers to deliver AI-driven solutions on the NICE CXone platform
Lead the design and implementation of conversational experiences, including chatbots, voicebots, and knowledge assistants
Support clients in building and optimizing multimodal AI agents
About the Team
The Professional Services group at NICE partners with clients to create engaging and effective AI-powered customer experiences. The team values innovation and technical excellence in every project.
About NICE
NICE is at the forefront of revolutionizing customer engagement through innovative technologies. Our commitment to excellence has positioned us as industry leaders, empowering organizations to deliver exceptional experiences.
Role Overview NICE is hiring a Senior AI Implementation Engineer in Professional Services based in Sydney, Australia. This role focuses on delivering advanced AI solutions for clients using the NICE CXone platform. The position blends technical implementation with leadership in conversational design. Main Responsibilities Work directly with customers to deli…
Legal AI Implementation StrategistLocation: Sydney, HybridJoin Us in Revolutionizing Compliance with AIAt Haast, we believe that legal and compliance professionals hold the key to transforming AI deployment within enterprises. As a pioneer in enterprise-grade AI tailored for legal and compliance teams, we seek an individual with a robust background in law or compliance who is passionate about leveraging this expertise to reshape how businesses manage compliance.This role transcends traditional legal responsibilities; it is designed for those who are deeply familiar with the intricacies of legal and compliance functions.About HaastHaast is redefining compliance, turning it from a burdensome task into a streamlined, intelligent workflow. Our innovative platform reduces review times by 80% and enhances productivity fourfold, similar to how Canva transformed design and Atlassian revolutionized project management.The Significance of This RoleWith compliance being a $50B global challenge, we are committed to redefining its solutions. When Haast integrates with a Tier-1 enterprise, we need someone who comprehensively understands their legal processes to analyze and enhance them, alleviating friction and formulating an effective AI strategy. This position requires fluency in the language of General Counsels and CMOs, with firsthand experience of the hurdles faced by legal teams.Your ResponsibilitiesOversee AI implementation projects from initiation to full deployment.Collaborate with enterprise legal and compliance teams to analyze their workflows and pinpoint areas where AI can significantly contribute.Convert complex legal documents into structured logic for AI processing.Assist legal, compliance, and marketing teams in mastering and trusting the platform.Identify and resolve strategic and technical challenges effectively.Provide real-time customer feedback to Product and Engineering for shaping Haast's future roadmap.Develop scalable, repeatable processes as we expand globally.What We SeekStrong background in law or compliance with a focus on AI implementation.Proven experience in workflow analysis and strategic development.Excellent communication skills to engage with stakeholders at various levels.Ability to translate complex concepts into actionable strategies.
Role Overview Quadient is looking for a Senior Professional Services Consultant based in Sydney. This role focuses on delivering consulting services that help clients achieve their project goals. The position centers on supporting successful project implementations and building strong client relationships. What You Will Do Deliver consulting services to clients, ensuring high quality and satisfaction Support project implementations from start to finish Identify ways to improve client processes and outcomes Work closely with clients to understand needs and provide solutions What Helps in This Role Experience in professional services or consulting Strong problem-solving skills Ability to build and maintain long-term client relationships
About Future Secure AI Future Secure AI develops artificial intelligence solutions for global enterprises. The company partners with a leading financial institution and maintains strong relationships at the executive level across major industries. With a focus on collaboration between humans and AI, Future Secure AI aims to improve organizational performance worldwide. The team values bravery, diligence, and curiosity. Leadership brings entrepreneurial experience and remains accessible. Professional growth is a priority, and every team member’s success matters. Role Overview: Senior AI Engineer - Software Based in Sydney, Senior AI Engineers (Software) play a key role in building Future Secure AI’s products and platforms. This position leads client-facing projects, working directly with customer and partner technical teams as well as internal colleagues to improve technology solutions. What You Will Do Lead technical engagements with clients and partners Collaborate with internal teams to advance product capabilities Balance complex coding assignments with broader business and product considerations Contribute to the ongoing development of AI-driven solutions What We Look For Strong organizational skills Experience working across functions and teams Ability to move between detailed technical work and high-level strategy Interest in advancing AI technology
Full-time|A$1.2K/yr - A$1.2K/yr|Hybrid|Sydney, Australia
Location : Sydney, Australia (Hybrid - 3 Days In Office)About Us At Relevance AI, we are revolutionizing the AI workforce. Our mission is to empower teams to effectively delegate significant tasks to AI agents that think, act, and collaborate like experts.With our platform, anyone can effortlessly create and manage intelligent agents that streamline workflows, make informed decisions, and enhance collaboration. Our cutting-edge technology is already trusted by industry leaders like Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, enabling them to achieve excellence across operations, marketing, and sales.Backed by top-tier investors such as Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, we successfully raised our Series B in April 2025 to accelerate growth and push the frontiers of agentic automation.With headquarters in San Francisco and Sydney, we thrive on curiosity, collaboration, and execution. We believe in moving fast, thinking big, and winning together. In 2025, we were honored to be recognized as LinkedIn’s #1 Startup in Australia.If you are eager to shape the future of AI, we welcome you to join our dynamic team.The Role We are looking for talented Senior Engineers to join our AI team and develop the next generation of AI-driven products.This is a high-impact applied AI position for engineers who want their contributions to make a significant difference. You will create and deploy real AI features that address customer needs across various industries, transforming advanced agentic AI into reliable production systems.This role transcends traditional ML or MLOps positions. You will engage with the entire stack to design, develop, and deliver AI-powered workflows, tools, and user experiences. Your responsibilities will encompass prompt and context engineering, agent orchestration, backend services, APIs, infrastructure, and user-facing interfaces, often within the same project.You will be part of a high-performing team of AI specialists, reporting directly to our co-founder, and collaborating closely with various Product & Engineering teams. If you are passionate about LLMs, multi-agent systems, and solving complex, real-world AI challenges, this role is perfect for you.Your Impact Develop Agents and Multi-agent Systems: Design and...
Be a part of our vision to enhance the world of work.Culture Amp stands as the premier employee experience platform globally, transforming the work environment for 25 million employees across over 6,500 organizations. We empower businesses of all sizes to elevate employee engagement, streamline performance management, and cultivate high-performing teams. With a foundation in people science and the most extensive employee dataset available, leading companies like Canva, On, Asana, Dolby, McDonald's, and Nasdaq rely on Culture Amp daily.Headquartered in Sydney, Culture Amp is supported by top venture capital firms and operates in the US, UK, Germany, and Australia. Recognized by Forbes as one of the top private cloud companies and acknowledged by Fast Company as one of the most innovative companies, we continue to lead in our field.To learn more, visit cultureamp.com.Your role in transforming the workplaceWe are seeking a Senior Engineer to join the AI Research & Experience team, contributing to the development of AI Coach - Culture Amp's intelligent AI system that integrates survey insights, performance management, and interpersonal dynamics to provide tailored support for organizations, teams, and individuals at scale.Your work will bridge the gap between applied AI research and product engineering, implementing state-of-the-art techniques into production systems that truly enhance workplace experiences. This is not just a research position; you will deliver features that address real customer challenges.Your ResponsibilitiesStay abreast of current research, literature, and service offerings.Design, implement, and assess features of our multi-agent platform and systems using advanced frameworks (e.g., LangGraph) for dynamic, multi-turn coaching interactions.Guide the creation and orchestration of data pipelines that consolidate fragmented workplace data (such as surveys, goals, performance reviews, feedback, and 1-1 notes) into a cohesive coaching context.Convert customer requirements into technical solutions by working backward from user needs to system design, producing technical documentation to facilitate understanding and technical transfer.Collaborate closely with product, design, and people science teams to ensure the developed features meet user needs and adhere to existing product expectations.
As the Manager of Professional Services at Databricks, you will lead a dynamic team dedicated to providing exceptional consulting and implementation services. Your role will involve overseeing projects, ensuring the delivery of high-quality solutions to our clients, and fostering strong, collaborative relationships with stakeholders. You will play a pivotal role in driving customer success and leveraging data analytics to enhance business outcomes.
About Tenable:Tenable® is at the forefront of Exposure Management. With 44,000 organizations globally relying on our expertise, we empower them to understand and mitigate cyber risk. Our talented team supports 65% of the Fortune 500, 45% of the Global 2000, and numerous government agencies. Join us on this exciting journey!Why Work at Tenable?Our team members often say, “Our people make the difference!” We collaborate to innovate top-tier cybersecurity solutions while fostering a culture of inclusion, respect, and excellence. As part of the #OneTenable team, you will partner with some of the industry’s most dedicated professionals and access the resources necessary to make an impactful contribution. Together, we achieve remarkable results!Your Role:The Professional Services Account Manager serves as a critical overlay within the Account Team, tasked with identifying, investigating, and defining professional service proposals and scopes of work for both prospects and clients. The Account Manager interprets service engagement needs and prepares the necessary contractual documentation to ensure client success from both presales and post-sales perspectives.In addition to supporting the sales account team and initiatives, the Account Manager is responsible for delivering engagements according to the agreed-upon scope of work, ensuring client success. This role necessitates active collaboration with the Service Delivery and Resource Management teams to achieve the commitments made to clients.Organizational Structure:Reports to the Director or Senior Director of Professional Services.No direct reports.Your Opportunity:Achieve or surpass annual and quarterly service sales booking targets.Clearly communicate the benefits of implementing Tenable solutions.Identify and cultivate service opportunities alongside developing supporting business cases.Gather client business requirements and exposure management goals to define service proposals.Align Tenable services with client objectives for optimal outcomes.
Are you a passionate and experienced professional in health planning and architecture? Join our esteemed team at Hassell Services, where your expertise will contribute to impactful health solutions. We invite expressions of interest from senior professionals eager to drive innovative health projects.
About Future Secure AI Future Secure AI builds advanced artificial intelligence solutions for real-world challenges across multiple industries. The company values bravery, rigor, and curiosity, with a leadership team that encourages open communication and professional growth. Co-developed with major financial institutions, Future Secure AI combines startup agility with enterprise backing. The focus: developing agentic AI Co-workers, autonomous systems that help organizations work smarter and faster. Employees work closely with C-suite leaders and international partners to create AI Co-workers that think, act, and collaborate. The goal is to transform how people and AI work together. Role Overview: Senior AI Engineer in Data Science This Senior AI Engineer role centers on building agentic AI Co-workers, multi-step reasoning systems, and autonomous workflows for enterprise use. The position involves designing and implementing advanced large language model (LLM)-driven agents that plan, make decisions, and act independently. Safety, reliability, and scalability remain top priorities throughout development. The Senior AI Engineer helps set the technical direction for the AI platform, mentors junior engineers, and ensures systems deliver strong results in complex environments. The work directly shapes how humans and AI collaborate. Key Responsibilities Design, develop, and deploy agentic LLM-driven systems with planning, tool-use, workflow orchestration, and reasoning features. Apply machine learning and advanced analytics to improve decision-making for autonomous AI Co-workers. Enhance multi-step reasoning, context management, and system responsiveness. Locations Sydney, Melbourne, Brisbane
Role overview quantium is looking for a Senior Software Engineer (AI) to join its Sydney team. This role centers on building AI solutions that strengthen data analysis and help support client needs. Collaboration is key: expect to work closely with both engineers and data scientists to create algorithms and models that address practical challenges. What you will do Develop AI-driven software and tools that support advanced data analysis Partner with engineers and data scientists to design and implement algorithms and models Contribute to projects aimed at increasing innovation and efficiency throughout the company Location This position is based in Sydney.
About Future Secure AI Future Secure AI develops advanced artificial intelligence solutions for global enterprises. The company focuses on solving real-world challenges across various sectors, guided by BRAVER values and a culture that values curiosity, diligence, and courage. Leadership maintains an open-door policy, supporting both professional growth and individual contributions. Collaboration with leading minds and the pursuit of meaningful work are central to the company’s mission. Company Overview Future Secure AI operates as a fast-growing frontier-AI company, co-developed with a major global financial institution. The team combines startup agility with enterprise-level backing. The core mission: create agentic AI Co-workers, autonomous systems designed to reason, act, and work alongside people to boost productivity and transform organizational performance. With direct access to C-suite leaders and a growing network of international partners, the company aims to develop AI Co-workers that can think, act, and collaborate, reshaping how workplaces function. Role Overview: Senior Staff AI Engineer in Data Science The Senior Staff Data Scientist takes on a key technical leadership role, driving the development of agentic AI Co-workers, complex multi-step reasoning systems, and scalable autonomous workflows for enterprise use. This position designs and implements advanced large language model (LLM) agents capable of planning, decision-making, and action execution at scale, with a strong focus on safety and reliability. Influence over the technical direction of the agentic AI platform is central to this role. Responsibilities include mentoring emerging talent and ensuring that systems remain resilient, well-aligned, and effective in delivering results within complex environments. Work in this role directly shapes the future of human-AI collaboration. Locations Sydney Melbourne Brisbane
About QuantiumQuantium is a global leader in data science and artificial intelligence, founded in Australia in 2002. With a dedicated team of over 1,200 professionals across 14 locations, we provide a unique blend of product and consulting services that enable businesses to maximize value from data and analytics. We partner with some of the world's largest corporations to create a smarter, more intelligent future.The Senior Engineering Manager - AI Consulting is a pivotal leadership role focused on enhancing Quantium's AI transformation capabilities for Australia's major enterprises. In this position, you will direct a rapidly growing global AI engineering team, facilitating the modernization of engineering practices to become AI-first.As demand for AI integration within enterprise environments escalates, you will play a crucial role in establishing scalable methodologies, guiding complex client engagements, and fostering a culture of innovative engineering solutions.Your leadership will not only shape Quantium's AI delivery but also influence how enterprise clients reimagine their engineering organizations. Success in this role hinges on your capacity to blend strong technical leadership with the ability to navigate complex enterprise settings, effectively translating ambitious AI strategies into actionable, scalable solutions.
Full-time|A$1.2K/yr - A$1.2K/yr|Hybrid|Sydney, Australia
Location: Sydney, Australia (Hybrid schedule: 3 days per week in the office) Relevance AI develops technology that empowers teams to assign complex and high-impact tasks to AI agents with expert-level capabilities. The platform enables users to create and manage intelligent agents, streamlining workflows, supporting decision-making, and improving collaboration within a single system. Clients include organizations such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard. These partnerships span a variety of industries, helping teams optimize their operations. Backed by investors like Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, Relevance AI completed Series B funding in April 2025. With offices in San Francisco and Sydney, the company values curiosity, collaboration, and practical execution. In 2025, LinkedIn recognized Relevance AI as Australia’s #1 Startup. Role overview The Builders team seeks a Senior Back-End Software Engineer based in Sydney. This group advances the builder experience, agent builder, tool builder, and workforce builder features, making the platform more effective for a broad customer base. Engineering teams work on different aspects of the AI workforce, from supporting individual creators to scaling systems for enterprise use worldwide. The focus of this role is to build systems that ensure AI is reliable, effective, and ready for production. What you will do Enhance and maintain the builder experience on the Relevance AI platform Collaborate with engineers to deliver features to users quickly Lead key technical initiatives and mentor team members Reduce unnecessary processes and help drive efficient delivery Contribute to a modern, evolving technology stack centered on speed and efficiency Our culture Relevance AI values rapid innovation, open collaboration, and shared achievement. Engineers have the autonomy to lead, experiment, and see the direct results of their work. The environment encourages curiosity and a commitment to excellence.
Full-time|A$1.2K/yr - A$1.2K/yr|Hybrid|Sydney, Australia
Location: Sydney, Australia (hybrid, three days per week in the office) Relevance AI develops tools for teams to delegate meaningful work to AI agents that think, act, and collaborate like seasoned professionals. The platform allows organizations to create and manage intelligent agents for workflow automation, decision-making, and collaboration. Clients include Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, who use these solutions to improve operations, marketing, and sales. The company is backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital. In April 2025, Relevance AI completed its Series B funding round to accelerate growth and expand agentic automation. With headquarters in San Francisco and Sydney, the team works in a hybrid model that emphasizes curiosity, teamwork, and strong execution. LinkedIn named Relevance AI Australia’s #1 Startup in 2025. Role overview The Senior Software Engineer (Chat) will join the Chat team in Sydney. This group builds the conversational interface for Relevance AI’s platform, enabling users to interact with pre-built AI agents, productivity tools, and research workflows. The Chat product relies on a scalable back-end to support real-time, agent-driven conversations. Engineering teams at Relevance AI address a range of challenges, from supporting individual creators to building systems for enterprise clients. This role helps shape systems that make AI accessible, reliable, and production-ready. What you will do Develop and enhance the back-end for Chat, enabling real-time, agentic interactions Work with a modern technology stack, refined for speed and rapid iteration Lead major projects and provide mentorship to teammates See your contributions reach customers quickly, often within hours Work in an environment that values independence and minimizes unnecessary process Work environment Relevance AI provides a supportive, fast-moving setting focused on innovation and collective achievement. Engineers are encouraged to take initiative and can see the direct results of their work.
Role overview AECOM seeks a Professional Electrical Engineer to join the Sydney office. The position centers on the design, implementation, and supervision of electrical systems for a variety of projects. Main responsibilities Develop electrical systems for infrastructure and technology projects Supervise implementation, ensuring all systems align with project specifications Promote sustainable design practices throughout each project phase Maintain high standards of quality in all deliverables Requirements Professional experience in electrical engineering Proven technical ability in designing and overseeing electrical systems Interest in advancing sustainable solutions Dedication to quality and reliable project delivery
Join our innovative team at Canva as a Senior Backend Engineer specializing in our cutting-edge Video AI Engine. You will be instrumental in developing robust backend systems that empower our video AI capabilities, enhancing user experience and engagement. Collaborate with cross-functional teams to design, implement, and optimize services that handle large-scale video processing.
Join Deputy, a global leader in SaaS workforce management, as a Senior Payroll Implementation Consultant. We are a remote-first company with a vibrant presence in Sydney, Melbourne, San Francisco, and London, and we have a dynamic team working from various locations, including across the United States.Our innovative platform empowers over 1.5 million workers and 375,000 workplaces across more than 100 countries, backed by prominent global investors and recently achieving Unicorn status.At Deputy, our goal is to transform the world of work for the 80% of the workforce who are hourly workers. We revolutionize the frontline, ensuring that businesses not only thrive but also create an environment where their employees are engaged and fulfilled.We are committed to becoming an AI-native company, giving you the tools and freedom to employ AI in your daily responsibilities. You will receive the training and support necessary to harness AI creatively and responsibly, enhancing problem-solving and innovation.If you have a passion for developing people-centric solutions that empower both businesses and their teams, we invite you to join us at Deputy and make a meaningful impact!
Customer Implementation Manager, APAC RegionLocation: Sydney About Gorgias Gorgias builds tools that help ecommerce brands connect with customers through meaningful conversations. Our platform brings together AI and deep product expertise to support and re-engage shoppers at every stage of their journey. We focus on making each brand-customer interaction personal, seamless, and intelligent. Quality: We help brands deliver authentic conversations that reflect their values. Experience: We aim to make shopping easy, from the first chat to checkout. Re-engagement: We foster one-on-one dialogues that stand out from traditional marketing. As AI changes how people shop, Gorgias is building the foundation for the next generation of ecommerce. Our vision: every brand can have its own intelligent agent, so every customer feels recognized and understood. About the Customer Implementation Team The Customer Implementation Team ensures each new customer gets a smooth, effective start with Gorgias. This group delivers premium onboarding, expert advice, and a strategic approach that goes well beyond basic setup. By sharing product knowledge and guiding customers through best practices, the team helps businesses launch quickly and see value from Gorgias Helpdesk and AI Agent products. Implementation plays a key role in product adoption, ongoing use, and customer retention. As AI becomes central to customer support, the team helps clients unlock automation, configure AI Agents, and start seeing results from day one. Building strong relationships with customers, the team contributes directly to their growth and satisfaction with Gorgias solutions.
We are thrilled to announce an opening for the role of Category Manager - Technology and Professional Services at Accor in Sydney. This pivotal position involves spearheading sourcing initiatives across a diverse range of Technology and Professional Services categories within the Pacific region. You will play a crucial role in enhancing cost efficiency, optimizing supplier performance, mitigating risks, and delivering exceptional value across our extensive supply chain.Your Key Responsibilities:Formulate and implement innovative sourcing strategies for Technology and Professional Services categories throughout the Pacific.Perform comprehensive market analysis to identify emerging trends, potential risks, and growth opportunities.Manage and nurture supplier relationships, ensuring high performance and effective negotiations.Lead sourcing processes including Requests for Proposals (RFPs), Requests for Quotations (RFQs), and contract management.Guarantee adherence to procurement policies while proactively managing supply chain risks.Collaborate with various stakeholders to provide customized procurement solutions and valuable insights.
