Qualifications
Key Responsibilities
Act as the technical leader for the Operations AI team, focusing on the design, development, and deployment of scalable ML/AI solutions in production environments.
Architect, design, and implement our AI solutions and systems, ensuring reliability, performance, and scalability in production.
Take ownership of the development and maintenance of key AI products, including the AI Assistant (automating approximately 40% of merchant requests), AI Translation (facilitating cross-language agent service), and the AI Agent Copilot.
Develop and maintain ML infrastructure and pipelines to enable efficient data processing, model training, serving, and continuous monitoring.
Optimize and fine-tune machine learning models, and manage large text datasets for high-quality input in model training and evaluation.
Adhere to software development best practices, including version control (Git), CI/CD processes (GitHub actions), and unit testing frameworks.
Collaborate with Data Scientists, Product Managers, Developers, and other stakeholders to enhance customer experience and operational efficiency.
About the job
At SumUp, our mission is to empower small businesses by providing them with accessible and user-friendly tools for payments, finance, and customer relationships. We are a dynamic team grounded in our core values: Founder’s Mentality, Team First, and We Care. We foster an organization that is people-oriented, disciplined, and consistently innovating from within. Agility is at the heart of what we do, and we strive to create an environment that nurtures it.
As part of our Global Operations team, you will play a pivotal role in enhancing the customer experience in fintech. The Senior AI/ML Engineer position is essential for the development and deployment of cutting-edge AI solutions that streamline support processes and significantly enhance the experience for our merchants and support agents. You will be a central figure in building and maintaining the ML infrastructure and tools that support our core products utilizing advanced AI/ML models. This role is vital for sustaining our growth, particularly as we expand complex applications such as our AI Assistant and translation tools.
About SumUp
SumUp is dedicated to leveling the playing field for small businesses. By creating simple and affordable financial tools, we empower entrepreneurs to better manage their operations, enabling them to focus on what they do best. Our passionate team values human connection and prioritizes continuous learning and innovation.
