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Senior AI Product Engineer

IntercomDublin, Ireland; London, England
On-site Full-time

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Experience Level

Senior

Qualifications

What will I be doing?As a Senior Product Engineer in the AI Group, you will:Develop and enhance the systems that support Intercom’s premier AI products, primarily utilizing our ML Python tech stack, while also engaging with our Rails application as necessary. Collaborate with ML Scientists to transition proof-of-concept codes into robust, scalable production-ready solutions. Work in partnership with product teams beyond our group to craft the optimal AI-powered product experience for our customers.

About the job

At Intercom, we are revolutionizing customer service through our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences.

Our flagship AI agent, Fin, stands as the most advanced customer service AI in the industry, enabling businesses to provide round-the-clock, flawless service that enhances customer interactions. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed for complex queries that may require human intervention.

Founded in 2011 and serving nearly 30,000 businesses worldwide, Intercom is setting new industry benchmarks. Our commitment to pushing boundaries, rapid development, and delivering unparalleled value drives our success.

What’s the opportunity?

We are seeking experienced Senior Product Engineers to join our AI Group, focused on developing innovative AI-powered products. As a Product Engineer in Machine Learning, you will collaborate closely with ML Scientists and product teams to understand our offerings, customer needs, and the technical landscape.

Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly prototyping solutions for customer feedback.

Our team operates with a strong product focus, working collaboratively with Product and Design teams. With dedicated engineers, we achieve fast production cycles, often launching beta versions within weeks of successful offline testing.

We are passionate about machine learning and have implemented a range of technologies, from traditional supervised models to advanced unsupervised clustering algorithms and innovative transformer neural networks. We rigorously assess the customer impact of our deployed models.

If you possess a strong analytical mindset and hands-on experience with ML systems, we are eager to connect with you!

About Intercom

Intercom is a pioneering AI Customer Service company dedicated to enhancing customer experiences for businesses globally. With innovative solutions like our AI agent, Fin, we offer transformative customer service capabilities that adapt to the evolving needs of today’s market.

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