About the job
Join aircall, a pioneering unicorn in the realm of AI-driven customer communication platforms, utilized by over 22,000 companies globally to enhance revenue, expedite issue resolution, and effectively scale customer-facing teams. We are transforming the landscape of customer communications by integrating voice, SMS, WhatsApp, and AI into a unified workspace.
Our growth is fueled by a straightforward principle: empower teams to work smarter, not harder. Our innovative AI Voice Agent automates routine calls, AI Assist optimizes post-call tasks, and AI Assist Pro provides real-time guidance, enabling individuals to perform at their best. This results in increased revenue, quicker resolutions, and teams that expand confidently.
Based in Paris, our European headquarters, we have a robust North American presence in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is beloved by customers, and our business is rapidly expanding, supported by top-tier investors and driven by swift AI innovations across various product lines.
Our Work Culture: At aircall, we prioritize customer satisfaction, data-driven decision-making, and delivering significant outcomes. We value ownership, continuous learning, and thoughtful speed. If you excel in a collaborative, dynamic setting where trust and impact are paramount, you will thrive here.
We are in search of a dedicated and enthusiastic Senior AI Software Engineer to join our expanding engineering team.
In this role, you will oversee the design, development, deployment, and operation of AI-driven features that enhance customer value. Your daily responsibilities will encompass operational excellence, metrics, observability, best practices, and mentoring within your team and across the engineering department.
We are committed to quality, excellence, and agility in our delivery processes, and you will play a key role in elevating these standards. Utilizing NodeJS and TypeScript back-end technologies, suitable for each requirement, and always hosted on AWS, we create valuable and resilient services built on voice technology that seamlessly integrate with our customers' essential business tools (CRM, Helpdesk, E-Commerce, etc.).
