About the job
About Valon
Valon is pioneering an AI-native operating system tailored for regulated finance, commencing with mortgage servicing. As a Series C enterprise backed by a16z, we are revolutionizing sectors often deemed too intricate to innovate. Instead of relying on outdated legacy systems, we took a bold path: establishing and managing our own mortgage servicing business, currently overseeing over $110 billion in loans. This endeavor has not only been fundamental to our understanding of the complexities involved but has also enabled us to develop software that effectively functions within regulated environments.
The results are remarkable. We've transitioned mortgage servicing from a traditionally low-margin business into one boasting over 60% margins while significantly enhancing customer experiences. Major enterprise contracts are being deployed industry-wide. Our platform, ValonOS, structures every process, making it programmable and ideally suited for the AI era. With all operations flowing through a unified system enriched with data, AI agents do more than just automate tasks—they continuously enhance operational efficiency. Mortgage servicing is merely the starting point in our vision to revolutionize regulated industries and beyond.
About the Role
We are seeking a Senior Associate, Strategy & Operations to spearhead the identification, design, and implementation of the strategies, systems, and processes necessary for Valon to thrive during our next growth phase. You will become an integral part of our agile Strategy & Operations team, dedicated to eliminating bottlenecks within the business and developing new processes and functions from the ground up. This role will require you to connect various departments and leverage your influence across Product, Engineering, Deployment, Legal, and more, ensuring high-quality execution.

