About the job
About Us:
Parabola is an innovative workflow builder that simplifies the process of organizing and transforming complex data from various sources, including PDFs, emails, and spreadsheets. Our goal is to empower forward-thinking teams to automate tasks that they previously believed required manual intervention.
Prominent companies such as Brooklinen, On Running, and Flexport rely on Parabola to save countless hours and tackle ambitious projects that once seemed unattainable. Whether it’s reconciling inventory from multiple third-party logistics providers, auditing invoices, or the repetitive task of exporting reports every week, Parabola enables teams to automate these processes without needing engineering resources.
We are proudly backed by esteemed investors including OpenView Partners, Matrix Partners, and Thrive Capital.
About the Role:
As a pivotal member of the Automation Engineering team at Parabola, you will be instrumental in helping our largest and most strategic clients realize the full value of our offerings. Your journey will begin in the sales cycle, where you will collaborate closely with customers and Account Executives to establish success metrics and actionable plans for efficient value delivery. Through a combination of training sessions, interactive workshops, and hands-on support, you will work alongside our Mid-Market and Enterprise clientele to design and implement AI-driven workflows that automate intricate business operations and unveil new efficiencies. Your leadership will guide customers from initial design to successful execution, ensuring that each solution provides sustained impact and value, and that customers enjoy a premier onboarding experience, a smooth transition to our Customer Experience team, and a solid foundation for success with our product.
About You:
You are passionate about customer success. You empathize with their challenges, share in their victories, and celebrate their “ah-ha!” moments as if they were your own. Possessing a natural talent for solving complex problems, you dive deep into understanding customers’ systems, industries, and internal processes. You are equipped with both soft skills for relationship building and technical skills for troubleshooting APIs, querying databases, prompting advanced AI models, and constructing effective Parabola workflows. Your experience includes managing multiple projects simultaneously and working with Mid-Market and Enterprise clients. Above all, you are enthusiastic, confident, and personable, representing our company with pride and advocating for the customers you support.
