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Senior Automation Engineer, Customer Experience

NiCEIndia - Pune
On-site Full-time

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Experience Level

Senior

Qualifications

Do you have what it takes?• A degree in Computer Science or a related field from a recognized institution.• 5-7 years of experience in a QA/Automation role.• Proficiency in the Playwright tool is mandatory.• Experience with MCP Playwright is essential.• Familiarity with Agentic AI for QA automation.• A broad understanding of complex product solutions encompassing business, technical, and architectural aspects.• Proven experience in test design and execution for complex systems, both manual and automated.• In-depth knowledge of QA methodologies and extensive experience working within Agile development processes.• Hands-on experience in Java/JavaScript or another object-oriented programming language.• Experience in writing SQL queries. Preferred Qualifications:• Excellent analytical and problem-solving skills.• A strong team player.

About the job

At NiCE, we embrace challenges and push the boundaries of innovation. As ambitious game changers, we strive for excellence in everything we do. We set lofty standards and consistently exceed them. If you share our passion for quality and innovation, we have an exceptional career opportunity that will ignite your passion and drive.

What does this role entail?

The Senior Automation Engineer is pivotal in developing, testing, and maintaining the NiCE CXone software platform. Your primary responsibilities will encompass all aspects of the NiCE CXone technology, including but not limited to test design and strategy for CXone products, automation of tests, conducting code reviews, resolving defects during the QA cycle, supporting the production environment, and collaborating with fellow developers in an agile team environment.

How will you contribute?

You will serve as a key senior QA professional within the R&D group, ensuring the highest quality of released content. Your role will involve reviewing new designs to identify potential quality issues and proposing viable solutions. You will actively engage in process inspection and improvement, monitor the team's tasks, and determine QA activities. Additionally, you will plan, define, and execute tests as part of your team's QA responsibilities while continuously analyzing the testing coverage across manual and automated tests. Monitoring both test and production environments and writing and maintaining end-to-end automated tests will also be part of your duties.

About NiCE

NiCE is a forward-thinking organization committed to redefining the standards in technology and customer experience. With a passion for innovation and excellence, we are dedicated to delivering cutting-edge solutions that empower our clients and transform their operations.

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