Qualifications
As a Senior Backend Software Engineer, you will play a pivotal role in shaping the landscape of customer engagement. Your contributions will be essential in providing timely, actionable insights that will drive business growth from day one. We are in the process of developing a cutting-edge Customer Data Platform that visualizes crucial insights for businesses after onboarding and guides customer engagement across all interaction points. Join us in redefining how businesses connect with their patrons!
Key Responsibilities:
Design, develop, and maintain robust backend services and APIs to support our diverse applications.
Construct and enhance data storage solutions utilizing Postgres, ClickHouse, and Elasticsearch to guarantee optimal performance and scalability.
Collaborate effectively with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to achieve cohesive project goals.
About the job
Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform merges cutting-edge AI with human expertise, enabling contact centers to uncover valuable customer insights, streamline conversations and processes, and empower team members to operate more efficiently. Founded by Sebastian Thrun, a visionary from the Stanford AI lab and the mastermind behind Google X, Waymo, and Udacity, our leadership team includes CEO Ping Wu, co-founder of Google Contact Center AI, alongside Tim Shi, an early member of OpenAI.
We have gathered a stellar team of AI and machine learning specialists, market leaders, and esteemed investors such as Andreessen Horowitz, Greylock Partners, and Sequoia, along with former AT&T CEO John Donovan. Our esteemed clientele features renowned brands like Intuit, Cox Communications, Hilton, and Carmax, and we have been honored by Forbes and Bain Consulting as one of the premier private AI companies globally.
Embark on an exhilarating journey with us as we revolutionize the contact center workforce through AI. The future of work is here, and it begins at Cresta!
About Cresta
Cresta is a pioneering force in AI-driven customer engagement solutions, aiming to empower contact centers with actionable insights and efficiency. With a team led by industry luminaries and backed by top-tier investors, Cresta is transforming the future of work.