Senior Backend Software Engineer

About UsWelcome to Foodics! We are at the forefront of revolutionizing the restaurant management ecosystem and payment technology. Established in 2014, with our headquarters located in Riyadh, we have expanded our presence across five countries, including the UAE, Egypt, Jordan, and Kuwait. Proudly serving customers and partners in more than 35 countries wor…

About UsFoodics is a pioneering provider of restaurant management solutions and payment technology. Established in 2014, our headquarters are located in Riyadh with operations in five countries, including the UAE, Egypt, Jordan, and Kuwait. We proudly serve a diverse clientele across over 35 countries globally. Our cutting-edge products have facilitated more than 6 billion transactions, positioning Foodics as one of the fastest-growing SaaS companies in the MENA region. With three successful funding rounds, including a record-breaking $170 million in our latest round, we continue to enhance our innovative capabilities to better support business owners.Position OverviewWe are in search of intelligent and dynamic individuals who possess a unique blend of technical expertise and a strong customer-oriented approach. As a Professional Services Specialist, you will engage with our customers, providing training on our Foodics software and addressing their needs effectively.Key Responsibilities Deliver initial product knowledge and training. Handle training requests from customers. Respond to calls on our unified customer support line. Monitor and manage assigned tasks and projects, ensuring services meet defined SLAs. Finalize and close completed projects. Relay customer feedback to management regarding feature requests or installation improvements. Commit to continuous learning about Foodics, reviewing and testing updates promptly to provide the best service possible. Qualifications Bachelor's Degree in Networking, Computer Information Systems, Computer Science, or a related field. 1-2 years of experience, preferably within the Information Technology or SaaS product sectors. Exceptional problem-solving abilities. Outstanding communication skills, both verbal and written. Fluency in both English and Arabic is essential. Self-motivated with the ability to work independently across various functional groups and manage multiple projects simultaneously. Adaptability to thrive in a fast-paced and evolving work environment. What We OfferAt Foodics, we believe you'll enjoy being part of our team! An inclusive and diverse culture that fosters innovation. Attractive compensation packages, including bonuses and potential equity options. Focus on personal development with regular training and an annual learning stipend to help you tackle new challenges and advance your career in a rapidly growing environment. Join a talented team representing over 30 nationalities across 14 countries, gaining invaluable experience and insight.

Who Are We? Welcome to Foodics! We are a pioneering provider of restaurant management solutions and payment technology, established in 2014 and headquartered in Riyadh, with a presence in five countries, including the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients across over 35 countries worldwide, having processed more than 6 billion orders, solidifying our position as one of the fastest-growing SaaS companies in the MENA region. Our recent funding round raised $170 million, marking the largest SaaS funding in MENA, enhancing our capabilities to innovate for business owners.The Role We are on the lookout for an enthusiastic and motivated Sales Executive to be part of our vibrant team. This key position is instrumental in propelling Foodics’ growth by identifying, closing, and maximizing revenue opportunities from both new and existing partners, with a strong emphasis on our SaaS software for restaurants. The Sales Executive will be vital in extending our international footprint and fostering collaborations with various digital integration applications. If you have a passion for sales and technology and thrive in a dynamic environment, we would love to connect with you!Your Responsibilities Achieve Targets: Maintain a high closing ratio on qualified leads and consistently meet or exceed sales KPIs. Lead Generation: Drive new lead generation through digital marketing strategies and participation in industry events, converting demos into actual sales. Relationship Management: Build and sustain relationships with strategic partners while nurturing existing partnerships to ensure ongoing sales growth. CRM Expertise: Utilize CRM tools to manage customer projects and track sales activities meticulously. Data-Driven Sales: Use data insights from CRM to refine sales strategies and enhance performance. Pipeline Development: Demonstrated ability to create a sales pipeline that exceeds monthly quotas. Training & Development: Participate in all training sessions on new products and advanced sales techniques, achieving high scores on assessments. Innovative Approach: Embrace a creative mindset, contributing innovative ideas to spur business growth. Qualifications We Seek Educational Background: BS/BA degree in Business, Information Technology, Computer Science, or a similar field. Sales Experience: 2-3 years of direct sales experience in IT, FMCG, Software, or SaaS industries is preferred, though we welcome talented fresh graduates.

About UsWe Are Foodics! A pioneering restaurant management ecosystem and payment technology provider. Established in 2014 and headquartered in Riyadh, we have expanded our reach with offices in the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients and partners in over 35 countries worldwide, having processed an astonishing 6 billion (yes, billion with a B) orders to date! Foodics stands out as one of the fastest-growing SaaS companies to emerge from the MENA region, having secured three rounds of funding, including our latest $170 million round, which is the largest SaaS funding in MENA history. This funding boosts our innovative capabilities, enabling us to serve our business owners even better.Your Role in a NutshellWe are looking for enthusiastic individuals to join our Center of Excellence team! As a Customer Support Specialist, you will manage client inquiries through various communication channels and engage in outbound communication to assess customer satisfaction.Key ResponsibilitiesRespond to client inquiries at our Center of Excellence.Follow up on customer inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.Accurately document communication logs in our CRM and ticketing systems.Collaborate with relevant teams at Foodics to ensure timely resolution of support issues.Provide training to clients on using Foodics products via various virtual channels.Report daily activities to team leaders and identify areas needing attention.Qualifications We SeekBachelor’s degree in any field (preferred).0 – 1 year of experience in call center or customer service environments.Proficient in English, especially in verbal communication.Willingness to work flexible shifts in Egypt - On-site (required).Comfortable and skilled in training delivery (preferred).Self-motivated with a strong commitment to resolving customer cases.Excellent communication skills and problem-solving capabilities.Able to perform routine tasks while upholding quality standards.Ideal Candidates Will HaveExperience and comfort in delivering training.Background in the SaaS/Tech or F&B industry.What We Offer YouWe believe you will thrive at Foodics!Highly competitive compensation packages, including bonuses and potential equity.Commitment to personal development with regular training opportunities.

Who Are WeWelcome to Foodics! As a premier restaurant management ecosystem and payment technology provider, we have been revolutionizing the industry since our inception in 2014, with headquarters in Riyadh and operations spanning five countries, including the UAE, Egypt, Jordan, and Kuwait. Our services extend to over 35 countries globally, having processed an astounding 6 billion orders, solidifying our status as one of the fastest-growing SaaS companies in the MENA region. With three successful funding rounds, including a remarkable $170 million in our latest round, we are continually enhancing our innovations to better support business owners.The Role in BriefAs the Renewals Team Leader, you will guide a team of Customer Success Agents to ensure excellence in renewals, customer engagement, churn management, and Annual Recurring Revenue (ARR) retention. This position merges leadership, operational execution, and ownership of customer success initiatives.Key ResponsibilitiesLead, mentor, and develop a team of Renewals Specialists.Ensure achievement of renewal targets, churn KPIs, and ARR retention goals.Oversee team performance, customer interaction quality, and execution of health checks.Guarantee that every customer receives at least four health-check calls each year.Serve as the escalation point for high-risk or complex customer issues.Implement proactive strategies for risk identification and churn prevention.Maintain accurate data across CRM and support systems.Collaborate closely with Sales, Support, Finance, and Product teams.Generate performance reports and insights for management.Desired Qualifications3 to 5 years of experience in Customer Success, Renewals, or Account Management.Demonstrated experience in leading or mentoring teams.Strong grasp of SaaS business models and retention metrics.Proficient in CRM systems (Salesforce or similar).Experience with customer support tools such as Zendesk (or equivalent).Ideal Candidates Will HaveA background in SaaS is highly advantageous.Experience managing customer portfolios with a focus on ARR and churn ownership.Strong analytical, coaching, and stakeholder management skills.Experience supporting the Saudi or GCC market.What We Offer YouJoin us at Foodics and discover what makes our workplace special!A diverse and inclusive culture that fosters innovation and flexibility.Highly competitive compensation packages, including bonuses and share options.A commitment to your personal development with regular training and an annual learning stipend to address new challenges and advance your career.

About UsWelcome to Foodics! We are a premier restaurant management ecosystem and payment technology provider, established in 2014 and headquartered in Riyadh, with a footprint extending across five countries including the UAE, Egypt, Jordan, and Kuwait. With our innovative solutions, we proudly serve customers and partners in over 35 countries globally, having successfully processed more than 6 billion orders, making Foodics a standout in the rapidly evolving SaaS industry within the MENA region.Overview of the RoleWe are on the lookout for a Senior Data Analyst to join our Optimization Team. This pivotal position centers on leveraging data to enhance product performance, customer experience, and overall business results.Your responsibilities will include leading in-depth analytical investigations, designing and analyzing experiments and A/B tests, and translating complex data into straightforward, actionable insights for product, operations, and leadership teams.Key ResponsibilitiesManage comprehensive analytical projects from inception to completion: define problems, explore data, conduct analyses, and present findings.Design, execute, and assess experiments and A/B tests to gauge the impact of product and business modifications.Write advanced SQL queries to extract, transform, and efficiently analyze large datasets.Conduct deep dives to identify patterns, trends, and root causes influencing business performance.Create and sustain dashboards in Metabase and Looker Studio to track key metrics and experiments.Work closely with Product, Operations, and Business teams to establish success metrics and monitor outcomes.Convert analytical findings into clear presentations and written reports for stakeholders.Evaluate the impact of initiatives and ensure learnings are documented and reusable.Support data-driven decision-making across the Optimization Team.Collaborate with Data Engineering to enhance data quality, specify requirements for modeled tables, and request new data points or pipelines as needed.Partner with Product teams to assess product improvement initiatives, develop data-backed business cases, and prioritize projects based on impact.Collaborate with Customer Support, Sales, and Operations teams to streamline processes, eliminate inefficiencies, and optimize workflows through data.Navigate through incomplete, inconsistent, or noisy data to deliver reliable, decision-ready insights.Ideal Candidate Profile5+ years of experience in data analysis, analytics, or business intelligence roles.Advanced SQL proficiency, including complex joins, window functions, and performance optimization.Strong background in experimentation, A/B testing, and statistical analysis.Demonstrated ability to conduct in-depth analytical investigations and extract actionable insights.

About UsWelcome to Foodics! We are a premier restaurant management ecosystem and payment technology provider, established in 2014. With our headquarters in Riyadh and operations spanning five countries—including the UAE, Egypt, Jordan, and Kuwait—we proudly serve customers and partners across over 35 nations. Our cutting-edge products have facilitated the processing of more than 6 billion orders, establishing Foodics as one of the fastest-growing SaaS firms in the MENA region. Recently, we achieved a significant milestone with our third funding round, raising $170 million, which marks the largest SaaS funding in MENA to date, further enhancing our innovation capabilities to better serve business owners.Role OverviewAs a Senior Data Engineer, you will play a pivotal role in designing and constructing robust data pipelines, data contracts, and processing frameworks that drive analytics and machine learning capabilities at Foodics. You will collaborate closely with ML Engineers and platform teams to ensure our data infrastructure is reliable, scalable, and governed effectively.Your ResponsibilitiesArchitect and implement scalable ETL/ELT pipelines utilizing cloud-native solutions.Establish and uphold data contracts with domain squads and internal stakeholders.Partner with ML Engineers to facilitate feature engineering and prepare model-ready datasets.Develop monitoring, alerting, and observability mechanisms for the data infrastructure.Ensure compliance with data security, lineage, and internal governance standards.Contribute to onboarding toolkits and reusable data components.Qualifications We Seek5+ years of experience in data engineering with proven expertise in building scalable pipelines.Proficient in Python, SQL, and orchestration tools such as Airflow, AWS Glue, or Step Functions.Experience with modern Lakehouse architectures and tools (e.g., S3, Redshift, Snowflake, dbt).Strong understanding of data modeling, lineage, observability, and governance frameworks (e.g., dimensional modeling, normalized vs. denormalized structures).Familiarity with ACID-compliant data formats like Apache Iceberg, Delta Lake, or Apache Hudi, and experience managing large-scale datasets with features such as time travel and schema evolution.Expertise in building fault-tolerant, testable, and maintainable pipelines in production settings.Demonstrated ability to collaborate effectively within cross-functional teams, including ML Engineers, Analysts, and Product Managers.Familiarity with CI/CD and infrastructure-as-code tools (Terraform/CDK preferred).Excellent communication skills with a focus on documentation, standards, and continuous improvement.Ideal Candidate TraitsKnowledge of MLOps integration and streaming technologies is a plus.

Who Are WeWe Are Foodics! We are a pioneering restaurant management ecosystem and payment technology provider established in 2014, headquartered in Riyadh and operating across five countries, including the UAE, Egypt, Jordan, and Kuwait. With our innovative solutions, we proudly serve customers and partners in over 35 nations worldwide, having successfully processed more than 6 billion orders, making Foodics one of the fastest-growing SaaS companies in the MENA region.The Role Overview As the Operations Manager for Foodics Pay, you will spearhead the launch and daily operations of Foodics Pay in Egypt. Your role will involve ensuring regulatory compliance, achieving operational excellence, and fostering robust engagement with partners and merchants throughout the payment service lifecycle.Your Responsibilities Oversee the go-to-market (GTM) strategy execution for Foodics Pay from pre-launch through full rollout. Collaborate with internal teams (Product, Legal, Compliance, Sales, Operations) and external partners (central banks, merchants) to ensure a compliant and successful launch. Manage daily payment operations, including merchant onboarding, activation, transaction monitoring, issue resolution, and partner relations. Work closely with acquiring banks, payment partners, and hardware vendors to ensure seamless service delivery. Monitor key performance indicators (KPIs) and service level agreements (SLAs) to guarantee high performance and customer satisfaction. Serve as the primary point of escalation for payment-related issues, ensuring prompt resolution. Stay informed about local payment regulations, ensuring full legal and licensing compliance. Supervise terminal installations and replacements, minimizing disruptions for merchants. Design and implement on-site training programs for merchants to enhance their use of Foodics Pay. Continuously refine standard operating procedures (SOPs) to drive operational excellence. Handle financial operations, addressing unsettled payments, failed transactions, BNPL invoices, and settlement challenges. Maintain strong partnerships with banking institutions and internal teams to streamline financial workflows. Promote merchant activation and retention through onboarding calls, health checks, and outreach to underutilized terminals. Support reactivation strategies for churned merchants using data-driven insights. Engage with Product, Sales, and Marketing teams to enhance offerings based on market feedback and operational needs. Track and report performance metrics to optimize processes and team output continuously. What We Seek A Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related discipline. Over 5 years of experience in operations, preferably in payments or financial services. Proven track record in managing teams and driving operational efficiency. Strong understanding of payment processing and regulatory requirements in Egypt. Exceptional communication and stakeholder management skills. Ability to analyze data and translate insights into actionable strategies. Proficiency in project management and operational strategy development.

b_labs serves as the digital transformation and innovation branch of B.TECH, dedicated to revolutionizing the industry landscape. We are at the forefront of technological advancements within B.TECH, a pivotal entity in the Egyptian retail sector. By joining b_labs, you will immerse yourself in a dynamic startup atmosphere while benefiting from the security of being part of a rapidly growing company. You will collaborate with a forward-thinking, customer-centric team that is committed to pioneering digital retail in the Middle East.Key ResponsibilitiesConvert designs and wireframes into high-quality, efficient code.Engage in engineering processes from design to implementation, addressing complex technical challenges to enhance developer productivity and speed.Design, develop, and sustain high-performance, reusable, and dependable code utilizing Kotlin, Java, Fastlane, and Gradle.Guarantee optimal performance, quality, and responsiveness of applications.Identify and rectify bottlenecks and bugs.Translate business requirements into technical specifications.Assist in decision-making regarding code refactoring.Contribute to maintaining code quality, automation, and organization.

Responsibilities:Take ownership of the technical aspects, tools, and processes related to our Android application.Manage app releases to ensure a seamless user experience.Create exceptional user interfaces using Jetpack Compose.Oversee our Kotlin codebase, upholding best practices and coding standards.Make informed technical decisions driven by production metrics and user experience data.Facilitate experimentation through A/B testing methodologies.Collaborate with designers to establish and implement a new Design Language System.Assist Product Managers, designers, and other engineers in exploratory initiatives.Align API contracts with backend developers for smooth integration.Advance the existing MVI application architecture in alignment with our technical vision.Proactively manage technical debt and enhance the maintainability of the Android application.Promote regression prevention, code coverage, and automated testing.Drive data-informed decision-making for business, product, and technical strategies.Mentor junior engineers to foster their professional development.Support app discovery activities.Your contributions will help the team achieve short-term objectives, including:Optimizing price visualization.Enhancing user experience in critical sales areas.Maximizing marketing acquisition.Reducing significant technical debt in the Android application.

Join our innovative team at Anas Technologies as a Mid-Senior Android Developer. In this role, you will be responsible for designing and implementing advanced applications for the Android platform. You will collaborate with cross-functional teams to define, design, and ship new features. This position offers a fantastic opportunity to work with the latest technologies and contribute to impactful projects.

Who We AreWelcome to Foodics! We are a premier restaurant management ecosystem and payment technology provider. Established in 2014, our headquarters is in Riyadh, with offices spanning five countries, including the UAE, Egypt, Jordan, and Kuwait. Currently, we serve customers and partners in over 35 countries globally. Our innovative solutions have processed more than 6 billion (that’s billion with a B) orders, cementing Foodics as one of the fastest-growing SaaS companies to emerge from the MENA region. Recently, Foodics raised $170 million in the largest SaaS funding round in MENA, significantly enhancing our capabilities to drive innovation and better serve business owners.The Role OverviewAs the Software Engineering Lead, you will take charge of guiding and mentoring a team of software engineers to deliver exceptional software solutions that align with our business objectives. This position requires a unique blend of technical acumen, robust leadership skills, and a strategic vision. The successful candidate will manage multiple projects effectively, cultivate a collaborative work culture, and champion continuous improvement within the team.Your Responsibilities Assemble, nurture, and lead a high-performing software engineering team. Oversee software development projects from concept to completion, guaranteeing timely and budget-conscious delivery. Provide technical guidance and support to your team, ensuring compliance with best practices and coding standards. Discover opportunities to refine software development processes and enact improvements. Collaborate with product managers, designers, and other stakeholders to ensure alignment and achieve project objectives. Conduct performance assessments, set goals, and offer constructive feedback to team members. Assess training needs, provide mentorship, and promote career advancement within the team. Guide backend teams in delivering solutions throughout our software lifecycle. Work closely with PMs to establish the product direction and prioritize deliverables, formalizing them as OKRs. Analyze technical challenges and devise solutions. Ensure the creation of well-designed and testable code. Break down tasks and assign them effectively among team members. Assist in developing code documentation and contributing to technical documents. Monitor product performance and redesign as needed. Review and enhance code quality through team members' code evaluations. Engage with other leads and team members to exchange ideas. Report the team's progress and any obstacles to management. Stay updated on emerging technologies and industry best practices. We Seek Candidates Who Hold a Bachelor's degree in Computer Science or a related discipline. Possess strong technical skills and experience in backend development. Demonstrate excellent leadership abilities and a strategic mindset. Have a passion for fostering team collaboration and continuous improvement.

Join Anas Technologies as a passionate Android Developer and be part of a dynamic team that shapes innovative mobile applications. This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to leverage their skills in Android development.

About UsAt Foodics, we are pioneers in the restaurant management ecosystem and payment technology sectors. Established in 2014, with our headquarters in Riyadh and operations spanning five countries, including the UAE, Egypt, Jordan, and Kuwait, we proudly serve clients and partners in over 35 countries globally. Our innovative solutions have facilitated the processing of more than 6 billion orders, firmly positioning Foodics as one of the fastest-growing SaaS companies in the MENA region. Recently, we completed three funding rounds, securing $170 million in the largest SaaS funding round in MENA, significantly enhancing our capabilities to serve business owners effectively.Role OverviewThe Customer Renewals Specialist plays a crucial role in managing a diverse portfolio of clients, focusing on successful contract renewals, addressing issues proactively, and delivering ongoing value. This position transcends mere renewals, establishing you as a trusted partner in customer success, with a strong emphasis on preventing churn and retaining Annual Recurring Revenue (ARR).Key ResponsibilitiesManage customer renewals for an assigned portfolio, ensuring timely and successful closure of agreements.Foster proactive relationships with clients, serving as their primary contact.Conduct at least four structured health-check calls with each customer annually.Identify potential risks, dissatisfaction signals, and opportunities for expansion early.Collaborate with internal teams (Support, Product, Finance, etc.) to resolve customer issues effectively.Track and follow up on unresolved issues until complete resolution.Maintain precise customer data, renewal statuses, and risk indicators within CRM systems.Take ownership of churn reduction and ARR retention for your portfolio.Qualifications1–3 years of experience in Customer Success, Account Management, Renewals, or Support.Background in SaaS or subscription-based products is highly advantageous.Excellent communication skills in Arabic (English is a plus).Strong customer-centric approach paired with problem-solving abilities.Comfortable working with targets related to retention, churn, and ARR.Ideal Candidate TraitsFamiliarity with CRM tools (e.g., Salesforce).Experience with ticketing/support systems (e.g., Zendesk).Experience supporting clients in Saudi Arabia or the GCC region.What We OfferAt Foodics, we believe you will thrive!An inclusive and diverse culture that fosters innovation and flexibility.Highly competitive compensation packages, including bonuses and the potential for equity.Focus on personal development with regular training and annual learning opportunities.

Who Are WeWe Are Foodics! A premier provider of restaurant management solutions and payment technology. Established in 2014 with headquarters in Riyadh and operations across five countries, including the UAE, Egypt, Jordan, and Kuwait, we proudly serve customers and partners in over 35 countries worldwide. Our cutting-edge products have successfully managed over 6 billion orders to date, establishing Foodics as one of the fastest-growing SaaS companies in the MENA region. With three funding rounds completed, including a landmark $170 million raise, we are poised to enhance our innovation capabilities to better support business owners.About the RoleAs a Customer Retention Specialist, you will be instrumental in engaging with a substantial portfolio of long-tail customers, focusing on driving timely renewals, minimizing churn, and ensuring a seamless subscription experience. You will operate independently from our Customer Success team, emphasizing outbound communications, recognizing patterns, and implementing tactical customer interventions based on renewal triggers.Your Responsibilities Oversee a portfolio of approximately 500 accounts. Execute proactive outreach (via calls, emails, and CRM tasks) to customers nearing renewal. Assist customers throughout the renewal process, addressing common concerns and objections. Analyze and comprehend reasons for churn, such as business closures or service dissatisfaction. Collaborate across teams to resolve product or support-related issues impacting retention. Ensure accurate CRM records and track all stages of renewal in Salesforce. Monitor and analyze churn trends, proposing data-driven enhancements to outreach strategies. Achieve or surpass individual and team churn reduction objectives. Qualifications 2–4 years of experience in customer retention, inside sales, renewals, or customer success. Demonstrated success in decreasing churn or driving subscription renewals in a SaaS or tech-focused environment. Exceptional communication and objection-handling capabilities. Proficiency in managing a high volume of accounts with accuracy and empathy. Familiarity with Salesforce or equivalent CRM systems — ability to navigate and log updates independently. Analytical mindset with the capability to detect trends and recommend process improvements. Self-driven, organized, and resilient in a dynamic, metrics-driven team environment. Why Join UsWe believe you will thrive at Foodics! An inclusive and diverse culture that fosters innovation. Highly competitive compensation packages with bonuses and potential equity. ...

About UsWelcome to Foodics! We are a pioneering restaurant management ecosystem and payment technology provider, established in 2014 with our headquarters in Riyadh. Our presence spans five countries, including the UAE, Egypt, Jordan, and Kuwait. We proudly serve customers and partners across more than 35 countries worldwide, processing over 6 billion (billion with a B) orders to date! Foodics has emerged as one of the fastest-growing SaaS companies in the MENA region, having successfully completed three funding rounds, the latest of which raised a remarkable $170 million, marking the largest SaaS funding round in MENA. This funding enhances our ability to innovate and better serve business owners.Role OverviewAs a Customer Experience Researcher, you will play a crucial role in supporting our Voice of Customer (VoC) program through proactive customer engagement, systematic feedback collection, and actionable insight generation. Your primary focus will be on NPS follow-ups, conducting churn exit interviews, and executing CSAT outreach initiatives aimed at understanding customer sentiment and identifying opportunities for improvement throughout the customer journey. You will be expected to meet specific targets and KPIs concerning outreach volume, insight quality, and operational performance.Your ResponsibilitiesConduct NPS follow-up calls across all segments (detractors, passives, and promoters) to gain customer insights, pinpoint key drivers, and document underlying causes.Perform exit interviews with customers who have churned to uncover reasons for leaving, assess competitive dynamics, and identify any emerging concerns or competitive threats.Execute CSAT follow-up calls to clarify feedback and reveal opportunities for improvement.Escalate critical customer issues discovered during CX reactive activities through appropriate internal channels to ensure prompt resolution.Complete all outreach activities promptly while adhering to quality standards.Capture, categorize, and analyze customer feedback from all reactive touchpoints.Identify recurring themes, pain points, and systemic issues that impact customer satisfaction and retention.Prepare insightful summaries and reports for CX and Operations teams.Support VoC dashboards and ensure data accuracy across feedback systems.Share insights with CX and relevant internal teams to drive process and service improvements.Engage in CX enhancement initiatives driven by trends in customer feedback.Maintain organized call notes and feedback logs in CRM and VoC platforms.Ensure consistent follow-up processes align with CX standards.Contribute to refining outreach scripts, flows, and research frameworks.What We SeekA Bachelor’s degree in Business, Marketing, Communications, or a related field.Strong analytical skills with the ability to interpret data and derive actionable insights.Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams.Proficiency in using CRM and VoC platforms.Results-driven mindset with a focus on customer satisfaction and retention.

Who Are We?Welcome to Foodics! We are a pioneering restaurant management ecosystem and payment technology provider, headquartered in Riyadh with a presence in five countries, including the UAE, Egypt, Jordan, and Kuwait. Since our inception in 2014, we have been serving customers and partners in over 35 countries worldwide. Our cutting-edge products have successfully processed over 6 billion orders, establishing Foodics as one of the fastest-growing SaaS companies from the MENA region. Our recent funding round raised $170 million, marking the largest investment in SaaS in the MENA region, enhancing our innovation to better serve business owners.Your Role:Engage with potential customers through real-time phone and web inquiries via our website and various communication channels to educate them about our products and services.Initiate cold calls to cultivate new sales opportunities, transitioning leads to the sales team once qualified.Follow up on leads via phone and email to arrange meetings between prospects and the Foodics sales team, ensuring all leads are entered into our CRM system.Address inquiries and navigate objections to successfully schedule sales demos.Build and maintain relationships with prospects by clearly articulating our value proposition and addressing their concerns effectively.Represent Foodics confidently, establishing our authority in the market and enhancing the prospect's perception of our brand.Develop rapport over the phone, backed by strong credibility.Collaborate closely with the sales operations team to expedite the sales cycle and expand our reach into targeted accounts.Contribute to marketing initiatives by supporting online, direct mail, and other marketing campaigns.What We Seek:A Bachelor’s degree in Communications, English, or a relevant business field.1-2 years of experience in customer service and/or sales preferred; however, passionate individuals interested in SaaS sales will be considered.Confidence in handling calls and conducting cold outreach.Exceptional customer service skills with a resilient attitude toward rejection.Experience in the hospitality industry is an added advantage.Familiarity with Salesforce or other CRM systems is beneficial.Fluency in Arabic and English is mandatory; proficiency in additional languages is a plus.Strong organizational skills and meticulous attention to detail.A commitment to continuous learning and professional growth.A self-motivated individual capable of working independently and managing multiple projects simultaneously.Adaptability to thrive in a fast-paced and dynamic work environment.

Who Are WeWelcome to Foodics! We are a premier restaurant management ecosystem and payment technology provider, established in 2014. Headquartered in Riyadh, we operate across five countries, including the UAE, Egypt, Jordan, and Kuwait. Our innovative solutions serve customers and partners in over 35 countries, with over 6 billion orders processed. Join us in shaping the future of restaurant management as one of the fastest-growing SaaS companies in the MENA region!The Role at a GlanceAs a Senior Back-End Software Engineer, you will be an integral part of our technology team, responsible for designing, developing, maintaining, and troubleshooting our back-end web applications. Your aim will be to ensure our applications are fully functional and stable.Your ResponsibilitiesLead the architectural design of multiple web applications.Collaborate with designers, engineers, and product managers to deliver exceptional products.Develop and implement new features and functionalities.Utilize test-driven development to ensure code quality.Tackle complex performance issues and architectural challenges.Produce clean, maintainable, and well-documented code.Integrate data from diverse services and databases.Provide mentorship and guidance to junior engineers.Research and advocate for the adoption of new technologies.Identify opportunities to reduce technical debt and enhance code performance.What We SeekA minimum of 5 years of experience in developing large-scale web applications.Extensive knowledge of relational databases.Strong proficiency in PHP and Laravel preferred, but experience in other programming languages is welcomed.Ability to write unit and integration tests.Experience in designing and deploying back-end services with a focus on high availability and low latency.Solid understanding of REST APIs.Familiarity with Redis and caching mechanisms.Proven experience in leading technical projects in fast-paced environments.Excellent communication skills and a track record of effective collaboration with stakeholders.Strong analytical skills and problem-solving mindset.Experience in building fintech applications is a plus.Proficiency in English, both written and spoken.Able to adapt to time zone differences and excel in a remote working environment.Ideal Candidates Will HaveContributed to the design of large-scale systems with attention to performance, scalability, and latency.A solid background in fintech and foodtech industries is a plus.

About UsWelcome to Foodics! We are a pioneering restaurant management ecosystem and payment technology provider that has transformed the industry since our inception in 2014. With our headquarters in Riyadh and a presence in five countries including the UAE, Egypt, Jordan, and Kuwait, we proudly serve clients and partners across over 35 nations globally. Our innovative solutions have facilitated the processing of more than 6 billion orders, establishing Foodics as one of the fastest-growing SaaS companies in the MENA region. We have also secured three rounds of funding, the latest being a remarkable $170 million in the largest SaaS funding round within MENA, enhancing our capabilities to better serve business owners.Role OverviewWe are on the lookout for a dedicated and enthusiastic Customer Onboarding Specialist to join our team in Egypt. In this pivotal role, you will empower our clients by delivering comprehensive training on our advanced POS platform and facilitating the smooth implementation and installation of our state-of-the-art devices.