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Senior Billing and Payments Operations Specialist

Gen DigitalUSA - Tempe, AZ
On-site Full-time

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Experience Level

Senior

Qualifications

The ideal candidate will possess strong analytical skills, a detail-oriented mindset, and a proven ability to solve complex problems. Experience with financial systems, billing processes, and customer service is essential. Proficiency in Salesforce and strong communication skills will set you apart. A collaborative spirit and the ability to thrive in a fast-paced, dynamic environment are crucial for success in this role.

About the job

Gen Digital brings together well-known brands like Norton, Avast, LifeLock, and MoneyLion to deliver cybersecurity, online privacy, identity protection, and financial wellness solutions to nearly 500 million users in more than 150 countries. The company values diverse perspectives, encourages open discussion, and supports ongoing learning among its teams.

The Senior Billing and Payments Operations Specialist role is based in Tempe, AZ. This position focuses on supporting member service, billing, and operational processes, with an emphasis on financial systems and accuracy.

Main Responsibilities

  • Audit monthly sold business to confirm accuracy.
  • Verify pricing and billing setup with both internal teams and external billing vendors.
  • Establish and manage the accounts receivable process, including monthly follow-ups with clients on outstanding balances.
  • Oversee the monthly billing cycle, ensuring all information is correct and deadlines are met.
  • Assist with Salesforce setup and perform monthly audits of results.
  • Prepare and maintain reports related to billing and payments operations.
  • Review accounts receivable records on a daily basis.
  • Support internal teams with cash application procedures.

Work Environment

Gen Digital encourages employees to share ideas and learn from one another. The company values innovative thinkers who use AI as a tool for collaboration and improved outcomes.

About Gen Digital

Gen Digital is a leading company focused on empowering individuals through innovative digital solutions, ensuring their security and financial well-being in today's ever-evolving digital landscape.

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