Senior Business Analyst

Jet Support Services, Inc.Chicago, IL

On-site Full-time

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Experience Level

Senior

Qualifications

Qualifications:Bachelor's degree in Business Administration, Information Technology, or a related field.5+ years of experience in business analysis or a related role. Proven track record in gathering and defining business requirements. Experience with product development lifecycles and methodologies. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Familiarity with Agile methodologies is a plus.

About the job

Join Our Team at JSSI

Since our inception in 1989, Jet Support Services, Inc. (JSSI), headquartered in Chicago, has established itself as the foremost independent provider of hourly cost maintenance programs for business aviation. We offer extensive coverage for engines, airframes, and auxiliary power units (APUs) across over 300 aircraft makes and models. Our mission is to help aircraft owners and operators stabilize maintenance budgets, enhance aircraft availability, and safeguard asset value throughout ownership.

JSSI has developed a diverse portfolio of services that streamline the economic and technical complexities of business aviation. Our offerings include:

Maintenance Teams
Traxxall maintenance tracking software
Parts & Engines
Conklin aircraft cost and performance data
Aviation Capital asset-based financing solutions

With support for over 6,500 aircraft through our programs and software, JSSI utilizes its unique independence, unmatched scale, and data-driven insights to provide tailored solutions and support models that align with each client's needs, regardless of aircraft platform. JSSI is proudly backed by prominent institutional investors such as GTCR, Genstar Capital, and Blackstone. Discover more about us at jetsupport.com.

Position Overview:

We are looking for a motivated and experienced Senior Business Analyst to join our Maintenance Software Product team. This role plays a crucial part in the product development lifecycle, actively contributing to the discovery, definition, delivery, and validation of new and existing functionalities.

The Senior Business Analyst collaborates closely with both internal and external stakeholders to identify business needs, translate them into clear product and technical specifications, and facilitate successful implementations. Key responsibilities include conducting stakeholder discovery sessions, defining requirements, creating wireframes and mockups, providing system support, managing user acceptance testing, and coordinating releases.

The ideal candidate will possess strong analytical skills, a natural curiosity, and a comfortable approach to working in a dynamic environment.

About Jet Support Services, Inc.

Jet Support Services, Inc. (JSSI) is a leading independent provider of hourly cost maintenance programs for business aviation. With a commitment to enhancing aircraft availability and protecting asset value, JSSI supports a diverse range of aircraft and offers a suite of services designed to simplify the complexities of aviation maintenance and ownership.

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Senior Business Analyst

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About Jet Support Services, Inc.

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