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Senior Case Manager, Operations

XometryWaltham, MA
On-site Full-time $76K/yr - $99K/yr

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Experience Level

Manager

Qualifications

Key Responsibilities:Oversee and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders. Coordinate supplier orders effectively. Ensure timely shipments from suppliers and assist them in overcoming manufacturing challenges. Generate open order reports for customer review. Manage the fulfillment process for complex orders. Lead project management initiatives to enhance operational efficiency.

About the job

At Xometry (NASDAQ: XMTR), we are at the forefront of innovation, connecting visionary thinkers with manufacturers capable of turning their ideas into reality. Our digital marketplace equips manufacturers with essential resources for growth while enabling Fortune 1000 companies to seamlessly access global manufacturing capabilities.

We are on the lookout for a Senior Case Manager to become an integral part of our expanding team. In this pivotal role, you will be instrumental in addressing intricate customer and partner challenges. The ideal candidate will exhibit exceptional organizational skills, a solutions-focused mindset, and a proven track record in managing escalations within a dynamic, technology-driven environment. As a Senior Case Manager, you will take the lead in resolving high-stakes cases involving customers, manufacturing partners, logistics, and internal teams, ensuring that our support is timely, empathetic, and in line with Xometry's dedication to delivering world-class service.

About Xometry

Xometry is revolutionizing the manufacturing landscape by creating a platform that connects innovative thinkers with the resources and capabilities they need to bring their ideas to life. Our commitment to excellence and customer satisfaction drives our mission to provide a seamless experience for both manufacturers and buyers.

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