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Senior Case Manager, Operations

XometryLexington, KY
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in managing and resolving intricate customer and partner cases, often involving diverse stakeholders. Expertise in managing supplier orders effectively. Ability to ensure on-time shipments with suppliers and assist in overcoming manufacturing challenges. Experience in generating open order reports for customers. Skills in managing the fulfillment of complex orders.

About the job

Xometry (NASDAQ: XMTR) is at the forefront of modern manufacturing, bridging innovative thinkers with manufacturers who can turn ideas into reality. Our digital marketplace empowers manufacturers with essential resources for growth while facilitating access for buyers at Fortune 1000 companies to a global manufacturing network.

We are on the lookout for a Senior Case Manager to become an integral part of our dynamic team, tackling complex customer and partner challenges. The ideal candidate will possess exceptional organizational skills, a solution-driven mindset, and a proven track record in handling escalations within a fast-paced, technology-driven environment. In this role, you will spearhead the resolution of high-stakes cases involving clients, manufacturing partners, logistics, and internal teams, ensuring that our commitment to outstanding service is upheld with timely and empathetic support.

About Xometry

Xometry is revolutionizing the manufacturing landscape by connecting innovative ideas with the right manufacturers. Our platform not only supports manufacturers in scaling their operations but also provides Fortune 1000 companies with seamless access to global production capabilities, fostering an ecosystem of growth and opportunity.

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