About the role
At NiCE, we embrace challenges without limits. We are a team of ambitious innovators and game changers, driven to set the highest standards and exceed expectations. If you share our passion for excellence, we invite you to explore a career opportunity with us that promises to ignite your potential.
What is the role about?
As our Senior Client Services Project Manager, you will lead multiple projects and initiatives that align with our strategic objectives. Collaborating with cross-functional teams, you will ensure successful project execution, timely delivery, and compliance with quality benchmarks.
How will you create impact?
- Oversee end-to-end project delivery, ensuring alignment with project scope, timelines, and customer expectations.
- Develop and maintain comprehensive project plans, schedules, and necessary documentation.
- Facilitate effective communication among all stakeholders, including leadership.
- Monitor action items and enforce accountability across teams.
- Proactively identify and address risks and manage escalations with professionalism.
- Guide teams through launch readiness, deployment, and project closure.
- Encourage continuous improvement by recognizing process gaps and opportunities.
- Adapt to changing priorities in a dynamic environment.
Do you have what it takes?
- 5 to 7 years of IT experience.
- A minimum of 4 years in project management, leading multiple concurrent projects in customer-facing environments.
- Proven track record of managing end-to-end delivery using Agile, Waterfall, and hybrid methodologies.
- Experience in supporting technical and AI/GenAI software delivery projects, with a knack for translating complex technical concepts for non-technical stakeholders.
- Expertise in developing and maintaining detailed project plans, forecasting timelines, and managing risks and issues professionally.
- Strong communication, stakeholder management, and client-facing leadership skills.
- Highly organized, detail-oriented, and capable of thriving under tight deadlines.
- Proficient with popular PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable analyzing KPIs and delivery metrics (e.g., PowerBI).
- Solution-oriented mindset with a collaborative, team-first approach.

