Senior Cloud Engineer (Azure & Microsoft 365)

Role overview Devoteam is seeking a Cloud Solutions Architect with expertise in Microsoft Azure for its Amman office. This role centers on designing and implementing cloud solutions that help clients operate more efficiently and achieve their business objectives. What you will do Create and implement Azure-based cloud architectures tailored to different client needs Collaborate with cross-functional teams to gather and understand client requirements Develop custom cloud strategies that support each client's specific goals Help shape cloud technology practices within Devoteam Team culture The team values collaboration and practical problem solving. Members work together to deliver cloud projects that make a real impact for clients and the business.

Role overview Devoteam seeks a Cloud Consultant specializing in Microsoft Azure for its Amman office. This role partners closely with clients, supporting them throughout their Azure journey, from early planning to hands-on implementation. What you will do Assess client needs and technical requirements to support cloud adoption Design Azure cloud architectures that align with each client's objectives Advise clients on implementation strategies and recommend best practices Collaborate with cross-functional teams to ensure seamless integration and deployment of cloud solutions Provide guidance to help clients refine their cloud strategies and enhance operational efficiency Location This position is based in Amman.

Join a vibrant startup recognized as a Great Place to Work®, Unifonic is at the forefront of transforming business communications through innovative SaaS solutions. Our team of 500 enthusiastic Unifones is committed to providing exceptional experiences to over 5000 customer-focused companies. We foster a fun and collaborative culture that inspires creativity and the sharing of new ideas. As active shareholders in our venture, we’re not just a team; we’re a community. Be part of our mission and help shape the future of communication!About the Role:We are seeking a motivated Customer Solutions Consultant to join our Revenue team. In this pivotal role, you will facilitate digital transformation for our clients by leveraging cloud communication solutions. You will collaborate with a virtual team of sales professionals, engineers, and support staff to ensure client success. Your responsibilities will include nurturing customer relationships, guiding strategic direction at the CXO level, and acting as a trusted advisor to optimize their cloud communication strategies.Your Contributions Will Include:Acting as a technical liaison between sales and product development to drive deals and assist in solution design, quoting, proposals, RFP responses, and necessary documentation.Gaining a thorough understanding of conversational automation platforms, their capabilities, and the challenges they address across various industries.Participating in meetings with sales teams to comprehend customer challenges, requirements, and business objectives, while recommending suitable solutions.Engaging in problem escalation and proactive projects to enhance client efficiency when using our products.Conducting product demonstrations and pilot programs to illustrate our value proposition to potential and existing clients.Providing insightful, prioritized feedback to Product Management, Sales, Support, and Development based on client business cases.Creating and executing Success Plans for designated customers.Overseeing daily Customer Success operations for assigned accounts.Promoting customer adoption of Unifonic services while minimizing churn.Supporting Sales/Account Management teams in upselling and cross-selling initiatives.

Join our dynamic team at Devoteam as a Cloud Database Administrator! In this exciting role, you will be responsible for managing and optimizing cloud-based databases, ensuring high availability and performance. You will work closely with cross-functional teams to implement database solutions that drive our cloud initiatives forward.

Join Egis Group as a Graduate Landscape Architect and contribute to innovative landscape design projects that enhance the natural environment. Collaborate with a dynamic team of professionals dedicated to delivering exceptional results for a diverse range of clients.

Join Egis Group as a Landscape Architect Designer, where you will play a crucial role in shaping outdoor spaces and enhancing the natural environment through innovative landscape design. You will collaborate with multidisciplinary teams to deliver exceptional projects that meet our clients' needs while adhering to sustainability practices.

Join us at Egis Group as a Senior Landscape Architect, where you will lead innovative landscape design projects that enhance the environment and contribute to sustainable development. You will collaborate with a diverse team of professionals to create aesthetically pleasing and functional outdoor spaces, utilizing your expertise in landscape architecture to influence project outcomes positively.

Role Overview ZainTECH is seeking a Systems Engineer (Contract) with a focus on End User Computing and Kiosk Solutions for its Amman office. This engineer supports, maintains, and optimizes environments that include laptops, desktops, and kiosk systems. The role centers on implementing, troubleshooting, and supporting both hardware and software to ensure high availability and a smooth user experience. This position involves close collaboration with internal teams and external vendors, particularly in environments using Dell end-user devices and SEDCO kiosk solutions. A hands-on approach to system support, incident resolution, and lifecycle management is required. What You Will Do End User Computing Support Provide technical support for laptops, desktops, and other end-user devices to keep them performing well and available. Install, configure, and maintain operating systems, applications, and user environments. Diagnose and resolve hardware and software issues quickly. Assist with device deployment, upgrades, and replacements throughout the device lifecycle. Kiosk & SEDCO Solutions Support Implement, configure, and maintain SEDCO kiosk solutions. Troubleshoot issues with kiosk hardware, software, and connectivity. Ensure kiosks meet service level requirements and operate reliably. Coordinate with vendors for maintenance, escalations, and problem resolution. Hardware & Vendor Management Oversee Dell end-user device environments, ensuring compliance with standards and configurations. Work with vendors and service providers for hardware support, warranty claims, and escalations. Track and manage hardware inventory, replacements, and asset lifecycle activities. Incident Management & Troubleshooting Respond to user requests and incidents, aiming for resolution within agreed SLAs. Perform root cause analysis for recurring problems and implement preventive actions. Maintain accurate incident, resolution, and configuration records in ticketing systems. Collaboration & Support Work closely with internal IT, infrastructure, and support teams to deliver seamless services. Provide user support and guidance to help improve productivity. Support cross-functional projects related to system upgrades and deployments. Documentation & Continuous Improvement Keep documentation up to date for system configurations, processes, and troubleshooting steps. Identify and suggest ways to improve system performance, reliability, and user experience. Contribute to knowledge sharing and ongoing improvement efforts.

Join our dynamic team at Progressoft as a Mid-Level Customer Success Specialist, where you'll be the primary advocate for our clients, ensuring they receive optimal value from our innovative financial solutions. In this role, you will drive product adoption, nurture robust customer relationships, and represent the voice of the customer within our organization. Your expertise in banking and payment solutions will be integral to fostering account growth, securing renewals, and identifying upsell opportunities.Key ResponsibilitiesEstablish and nurture strong relationships with assigned clients to enhance satisfaction.Create and implement tailored customer success plans that promote product usage and client satisfaction.Develop a systematic approach to gather and act on client feedback, continuously improving the customer experience.Analyze usage metrics and proactively address any risks to client retention or expansion.Act as the primary contact for client feedback and service enhancement opportunities.Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to address client needs and drive improvements.Conduct regular business reviews and strategic check-ins with clients, in partnership with Business Development.Champion customer feedback in internal discussions to influence product roadmap.Identify reference customers, collect testimonials, and facilitate customer engagement initiatives such as webinars or user groups.Utilize empathy, active listening, and relationship-building skills to cultivate long-lasting partnerships.

Join our dynamic team as a Senior AI Engineer / MLOps Engineer, where you will spearhead the design, development, deployment, and optimization of robust, scalable AI and machine learning solutions. We seek an individual with a profound understanding and practical experience in AI engineering, machine learning, MLOps, cloud-native architecture, and data engineering, who can effectively convert experimental frameworks into dependable, business-ready systems.This role demands extensive expertise in large language models (LLMs), retrieval-augmented generation (RAG), agentic AI workflows, CI/CD automation, and the management of production ML lifecycles within modern data platforms. The selected candidate will lead comprehensive AI projects, collaborate with both technical and business stakeholders, and uphold operational excellence across AI platforms.Key Responsibilities:Design, develop, deploy, and maintain production-grade AI and machine learning systems from start to finish.Construct and enhance LLM-powered applications, including RAG pipelines, prompt workflows, agent-based systems, and multimodal AI applications.Create intelligent workflows through tool-calling, orchestration frameworks, and contextual reasoning models.Refine, assess, and operationalize machine learning and foundational models for enterprise applications.Build and oversee MLOps pipelines that encompass training, evaluation, model registration, deployment, monitoring, and retraining.Implement CI/CD pipelines for ML and AI workflows to facilitate automated testing, release management, and controlled deployments.Establish model monitoring frameworks to detect drift, attribute features, and track inference quality and performance.Ensure reproducibility, reliability, and version control across AI/ML environments.Architect scalable AI/ML platforms utilizing modern computing, storage, orchestration, monitoring, and search services.Develop reproducible environments employing Infrastructure as Code.Support secure, high-availability, and cost-effective deployment models throughout development, staging, and production phases.Design scalable inference and serving patterns adaptable to fluctuating workloads.Construct and maintain automated data pipelines, ETL/ELT workflows, and data processing frameworks for AI/ML utilization.Guarantee data quality, lineage, governance, and versioning to enable reliable model training and inference.Work with both structured and unstructured datasets across data lakes, data warehouses, and operational systems.Deliver analytics-ready datasets to downstream systems and applications.Lead multiple AI initiatives concurrently, including planning, execution, and coordination with internal teams and stakeholders.Collaborate closely with product, engineering, data, and business teams to deliver production-ready AI capabilities.Contribute to architectural decisions, technical documentation, and best practices across teams.

Unifonic, a proud recipient of the Great Place to Work® award, is a dynamic SaaS startup that is revolutionizing business communication. Our enthusiastic team of 500 dedicated Unifones is committed to providing outstanding experiences for over 5,000 customer-centric companies.We foster a culture of creativity, collaboration, and enjoyment, where every idea is embraced and honored. As stakeholders in our company, we are not just communicators; we are innovators building the future together. Join Unifonic and be part of something truly remarkable!Join Our Team!The Professional Services team drives the integration of Unifonic’s AI-powered customer experience platform, enhancing customer journeys, marketing, and contact centers to achieve quicker value realization, measurable outcomes, and sustained platform engagement.As a Senior Forward-Deployed Engineer, you will engage directly with enterprise clients to translate their business objectives into functional software solutions. You will oversee the lifecycle from initial care through stabilization and scaling, ensuring a seamless transition to our Support or Transition teams. Your focus will be on developing connector-first solutions and efficient services that are mindful of costs.Key Responsibilities:Engage in discovery sessions with clients across KSA, sketching out architectures, validating constraints, and aligning stakeholders on anticipated outcomes.Design and implement comprehensive integrations across various platforms such as CRMs, ERPs, contact centers, and marketing tools like Freshdesk and HubSpot.Create and manage reusable connectors and workflows utilizing tools like Zapier, Make, or n8n, while documenting templates for consistent application.Craft conversations and data flows for AI-driven experiences, fine-tuning models to uphold quality standards.Engineer robust systems with observability, employing OAuth2 or JWT, Keycloak SSO frameworks, Kong API gateway practices, structured logging, Kibana dashboards, and Postman collections.Ensure rigorous delivery processes, including scope definition, acceptance criteria, risk and dependency management, from hyper-care to stable operation, and subsequent expansion.Orchestrate customer experiences using Flow Studio and Agent Console, providing visibility into key metrics for stakeholders.