Senior CRM Operations Manager

Utility WarehouseLondon

On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this role, you should possess strong leadership skills and a proven track record in CRM operations. A minimum of 5 years of experience in CRM management or a related field is essential. Familiarity with CRM software and data analysis tools is a must. You should be highly organized, detail-oriented, and capable of working in a fast-paced environment. A degree in Business Administration, Marketing, or a related discipline is preferred.

About the job

Utility Warehouse is hiring a Senior CRM Operations Manager in London. This role shapes the company's customer relationship management strategy and oversees its execution. The focus: strengthen customer engagement and support business growth.

What You Will Do

Lead CRM initiatives, from planning through delivery
Work with teams across the company to make the most of CRM tools and data analytics
Find ways to improve customer satisfaction and retention through smarter CRM operations

Collaboration

This position partners with cross-functional groups to ensure CRM systems and processes support company goals and deliver measurable results.

About Utility Warehouse

Utility Warehouse is a leading provider of essential services in the UK, including energy, broadband, and mobile. We pride ourselves on delivering exceptional customer service and innovative solutions that empower our customers to save money and simplify their lives. Join us in our mission to make everyday living more affordable and convenient.

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Senior CRM Operations Manager

Experience Level

Qualifications

About the job

What You Will Do

Collaboration

About Utility Warehouse

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