Senior Customer Experience Manager

Join Justworks as a Senior Developer Experience Engineer, where you will play a pivotal role in enhancing our developer experience, streamlining workflows, and fostering innovation. You will collaborate closely with cross-functional teams, ensuring developers have the tools and resources they need to thrive. Your expertise will directly impact the efficiency and satisfaction of our engineering teams.

Role overview The Senior Software Engineer II for Developer Experience at Carta will design and build tools and systems that support engineering teams. The focus is on making workflows more efficient and enabling teams to deliver high-quality products. What you will do Collaborate with cross-functional groups to identify and address challenges in developer workflows Develop and enhance tools that make software development more scalable and intuitive Use software engineering skills to create solutions that improve daily life for engineers Support systems that help Carta teams deliver products aligned with client needs Location This role is based in San Francisco, CA; Santa Clara, CA; or New York, NY.

About WhopWhop is an innovative financial technology company dedicated to empowering individuals and businesses by facilitating sustainable income streams. Our vision is to establish the largest internet marketplace, where users can create, connect, and transact seamlessly on a unified platform. With Whop, users can accept payments, launch new ventures, and interact with a vibrant community.Currently, Whop processes over $3 billion in annual payouts across 144 countries, with growth accelerating at an impressive rate of approximately 25% month over month.We have secured significant investments from renowned institutional investors, including Insight Partners, Bain Capital Ventures, A*, and Peter Thiel, alongside a recent strategic investment from Tether, the world's leading stablecoin company.Our team consists of passionate and driven young entrepreneurs, with over 75% having started their own businesses prior to joining Whop, including 53 former founders and 30 who scaled their ventures beyond $1 million in revenue. Our product leadership boasts expertise from top-tier firms such as Meta and Robinhood.To learn more about us, please visit whop.com.About the RoleAs a Developer Experience Engineer at Whop, you will play a crucial role in enhancing the engineering team's efficiency and productivity. Your focus will be on streamlining our development processes, improving reliability, reducing technical debt, and optimizing our tooling. We are looking for an individual who is passionate about empowering engineers to achieve 10x effectiveness.What You'll DoDevelop tools to swiftly establish local and remote development environments.Enhance and maintain our continuous integration and continuous deployment (CI/CD) systems.Create tools that support gradual rollouts and enable instant rollbacks.Design agentic engineering systems to accelerate development workflows.Establish dependable staging and testing environments.Collaborate with product teams to ensure smooth testing and debugging experiences.Identify and mitigate technical debt, continually finding ways to enhance team efficiency.What You NeedA minimum of 5 years of experience in a software development role.Proven ability to thrive in a dynamic startup environment with limited information.A strong desire to innovate and continually improve the product.Expertise in delivering fast, reliable software with a high attention to detail.

hmgroup seeks a Senior Lead in Digital Experience & Development to join the New York team. This leadership position shapes the company’s digital presence and steers the development of user-centered digital solutions. Key responsibilities Mentor and guide a team of developers and designers Collaborate with stakeholders to ensure digital strategy meets business goals Manage projects from concept through launch Use established digital development methods to deliver practical solutions Requirements Proven experience leading digital teams Strong background in digital development and user experience Skilled at cross-departmental collaboration and project management This role offers the opportunity to influence hmgroup’s approach to digital experience and development at a senior level.

Join mark43 as a DevOps Engineer focused on enhancing our Developer Experience. In this role, you will collaborate with cross-functional teams to streamline processes, improve system reliability, and foster innovation within our development environment. You will be instrumental in automating deployment pipelines, managing cloud infrastructure, and ensuring high availability of our services.

At Forge, we recognize that our team is our most valuable asset. As pioneers in private market technology, we are committed to creating a more prosperous future for all. Our approach is grounded in the values of boldness, accountability, and humility. We witness the impact of our vision daily, supporting teams behind groundbreaking innovations, ranging from space exploration to artificial intelligence and beyond. By offering liquidity solutions, exclusive insights, a custody service, and a dynamic marketplace, Forge aims to establish a premier technology infrastructure that facilitates a transparent, accessible, and seamless global private market for companies, their employees, and investors. Our platform enables employees to sell private shares, allows employers to reward shareholders with pre-IPO liquidity, and provides individual and institutional investors access to private unicorn growth opportunities. Forge's unique global marketplace responds to the increasing demand from both individual and institutional investors seeking exposure to private company stocks and fosters a growing network effect. Our capacity to deliver these robust financial solutions has sparked tremendous interest from investors and heightened demand from clients, necessitating an expansion of our team to cater to the evolving needs of more companies, teams, and innovators. The Role: We are on the lookout for a skilled full-stack engineer with a focus on front-end development, particularly in React, TypeScript, and Server-Side Rendering (SSR) principles, to join our expanding organization. This position is ideal for an engineer who possesses profound knowledge of modern front-end technologies and a strong commitment to delivering high-quality products.The ideal candidate will display an unwavering dedication to customer success, lead by example, and excel in highly collaborative, cross-functional environments.Location: This role requires 2-3 days a week in the office in Soho, NY.

Transforming Authorization in a $25B+ MarketAt Oso, we believe that if a technology isn't central to your core value, it should be offloaded. Despite this, engineering teams consistently face the challenge of managing authorization: determining who has access to what in their applications. Our mission is to revolutionize this process.Imagine a future where developers no longer need to create their own authorization systems. Instead, they can confidently say, 'Just use Oso'—similar to how they might suggest using Postgres for data management. This vision is driving the creation of a robust $25B+ authorization market.Why Choose Oso?We lead the industry in traction, investment, and talent.Traction: Oso is trusted by thousands of companies, from agile startups to Fortune 500 giants, including Wayfair, ProductBoard, Vanta, Brex, Verizon, ZoomInfo, and Duolingo.Capital: We are backed by premier investors such as Sequoia and Felicis, alongside a distinguished group of infrastructure founders and leaders including Olivier Pomel (Founder, Datadog) and Dev Ittycheria (CEO, MongoDB).Team: With over five years of experience in this domain, we have engaged with thousands of engineering teams, gaining unparalleled insights into authorization challenges. Our leadership includes two of the top developer go-to-market experts from MongoDB and Snyk.Why Now?We are at a pivotal moment in our journey. The steps required to evolve from our current state to a future where 'Just use Oso' is the norm are changing. This is your opportunity to join us at this critical juncture in a role that is not just important, but transformative.Your RoleEducate on Authorization: As an authority on authorization, you will guide engineers through the complexities of this evolving topic, helping them navigate the challenges of their applications.Promote Oso: Raise awareness about Oso through engaging demos, sample applications, blog posts, tutorials, videos, and speaking engagements at meetups, conferences, and podcasts.

Join Spotify as a Backend Engineer focused on enhancing the Developer Experience. In this role, you will work collaboratively with cross-functional teams to build robust, scalable systems that empower developers to create and innovate. You will be instrumental in refining our backend architecture and driving improvements that enhance the overall platform performance.

About Speechify Speechify’s mission is to make information accessible through listening. The platform turns articles, documents, and books into audio, helping people learn and absorb knowledge whether at a desk, on the go, or at their own pace. Like streaming changed audio entertainment, Speechify aims to reshape how people access and use audio information. The company leads its category and continues to grow quickly. Role Overview: Senior Software Engineer - Core Experiences The Core Experiences Team builds and maintains the services and SDKs that power Speechify’s products across platforms. This senior engineering role suits someone who enjoys working where product development meets infrastructure. The work focuses on designing clear, reliable APIs and systems that make a real difference in user experience. What You Will Do Work with Product Teams to define project scopes, identify ways to reduce scope for faster feedback, weigh integration and UX trade-offs, and deliver solutions through the cross-platform SDK. Improve existing features by refining algorithms and creating better abstractions for faster loading and smarter parsing. Develop cloud functions, lightweight backend services, and jobs using Kotlin. What Sets You Apart Thinks in systems and values simplicity, recognizing that optimizing performance requires end-to-end design. Quick to generate ideas and options, with a sense for which tasks need speed and which need more care. Stays focused in a high-growth startup, balancing team collaboration with deep individual work. Works well with design, marketing, and product management, able to inspire and negotiate effectively. Location This position is based in New York, NY, USA.

Ridgeline seeks a Senior Software Engineer to focus on the Reporting Experience. This position involves developing and refining advanced reporting features that help drive data analytics and support informed decisions throughout the organization. Responsibilities Design and implement scalable reporting solutions to handle complex data needs Collaborate with other teams to enhance data analytics capabilities Contribute to the improvement and evolution of data visualization tools Requirements Background in developing scalable software systems Strong understanding of data visualization technologies Interest in building tools that enable better business decisions Locations New York, NY Reno, NV San Ramon, CA

Join our innovative team at Claylabs as a Software Engineer focused on enhancing Developer Experience in the field of Artificial Intelligence. In this role, you will collaborate with cross-functional teams to design and implement tools that empower developers, streamline workflows, and improve productivity. Your expertise in software development and passion for creating exceptional user experiences will play a key role in shaping our AI solutions.

Machine Learning Developer Experience EngineerAbout Our TeamAt Adaptive ML, we are at the forefront of AI innovation, developing a cutting-edge Reinforcement Learning Operations (RLOps) platform that empowers enterprises to specialize and deploy Large Language Models (LLMs) with tangible outcomes. Our platform provides the foundational infrastructure needed to tune, evaluate, and serve specialized models at scale, enabling the pioneering of task-specific LLM development and the execution of production-ready workflows that manage millions of requests while optimizing for both cost and performance across distributed systems.Our dynamic team has previously contributed to the development of state-of-the-art open-access large language models. We successfully raised $20M in seed funding led by Index Ventures and ICONIQ in early 2024, and we are already operational with clients such as Manulife, AT&T, and Deloitte, spanning the travel and financial services sectors, with many more partnerships on the horizon.About This RoleWe are searching for a talented ML Developer Experience Engineer who will empower ML engineers and development teams to utilize reinforcement learning effectively, without needing extensive RL expertise. You will be responsible for creating developer-focused tools, abstractions, and workflows that simplify the training, evaluation, and deployment of RL models, making them intuitive, robust, and scalable. Your contributions will enhance our customers' ability to adopt, grow, and manage RL use cases independently.This position plays a crucial role in our growth strategy: your work will facilitate independent scaling for our customers, minimizing friction and enabling self-service adoption throughout their organizations. You will closely collaborate with Technical Success, Product, and Engineering teams to identify common patterns, extract reusable solutions, and delineate the boundaries between tooling and product.This position is based in Paris, New York, or Toronto.Your ResponsibilitiesDesign and build user-friendly SDKs, libraries, APIs, and tools that enhance RL workflows for developers and ML engineers.Achieve a balance between simplicity and flexibility—supporting common patterns while allowing for advanced configurations and extensibility.Collaborate with internal teams to refine core components into documented, reusable modules that drive customer success.Engage with technical and customer success teams to identify recurring customer patterns and workflow impediments.Translate user feedback into tooling enhancements, error messaging improvements, onboarding processes, and example references.Maintain comprehensive documentation to support user engagement.

About Speechify Speechify helps people listen to information from the web, cloud documents, and books with ease. Our tools let users absorb content at their own pace, whether at a desk or on the move. By simplifying how people access and learn from audio information, we aim to make knowledge more accessible for everyone. We have grown quickly and become a leader in our field, much like streaming changed audio entertainment. Our approach continues to shape how people interact with audio content. Role Overview: Senior Software Engineer - Core Experiences The Core Experiences Team builds and maintains the essential services and SDKs behind Speechify’s product experience across multiple platforms. This senior engineer role focuses on designing clear, reliable APIs and straightforward systems that improve how users interact with our products. Strategic thinking and a strong sense for user experience are key in this position. What You Will Do Work closely with Product Teams to define project scopes, streamline processes for faster customer feedback, and balance integration and UX trade-offs. Deliver solutions through our cross-platform SDK. Improve existing features by creating efficient abstractions and optimizing algorithms for better loading times and parsing performance. Write and maintain cloud functions, lightweight backend services, and jobs using Kotlin. Location This position is based in Stony Brook, NY, USA.

Role overview The Senior Experience Strategist at RAPP in New York plays a key role in designing customer journeys that strengthen brand loyalty and encourage deeper user engagement. This position blends creative thinking with analytical insight to craft solutions that advance business objectives. What you will do Create strategies aimed at enhancing customer experiences and building stronger brand relationships Work closely with colleagues from various disciplines to transform insights into practical plans Study market trends and consumer behavior to guide strategic recommendations Make sure experience strategies support overall business goals

Join Our Innovative TeamAt OpenAI, we are on a mission to ensure that Artificial General Intelligence (AGI) brings real benefits to humanity across all sectors. Our focus on B2B applications empowers businesses, governments, and enterprises to redefine their operations, facilitate economic growth, and enhance productivity.We are at the forefront of technology, creating and managing products that translate our pioneering research into practical applications for millions of developers and companies globally. Our OpenAI API and Enterprise products enhance the capabilities of individuals and organizations, allowing them to work smarter and more efficiently. Our multidisciplinary teams, which encompass product engineering, backend infrastructure, and safety, collaborate to deliver OpenAI’s technology with a commitment to reliability, security, and an unparalleled user experience.Your Role as Engineering ManagerWe are seeking a dynamic Engineering Manager to lead our API Experience team. This role involves creating an outstanding development experience for our API users, from independent developers to Fortune 500 enterprises. You will oversee API documentation, software development kits (SDKs), account management, and the overall developer experience that millions rely on to integrate OpenAI models into their applications. Collaborating closely with research teams, you will ensure our latest innovations are seamlessly integrated into our API offerings.Key Responsibilities:Lead and expand a diverse team of high-performing full-stack engineers.Develop an API product that is highly praised by developers worldwide.Establish the technical roadmap for building robust and scalable API products tailored for developers.Work in partnership with various stakeholders, including product management, design, sales, and other engineering teams.Mentor and support engineers to foster their professional growth and skill development.Ideal Candidate Profile:8+ years in software engineering, with at least 5 years in engineering management.Proven experience in developing external-facing API products at a consumer internet scale.A passion for creating and managing scalable, reliable systems and products.A strong advocate for diversity, equity, and inclusion with experience in building inclusive teams.A proactive problem-solver who takes ownership of challenges and drives them to resolution.

Role Overview MongoDB is hiring a Product Manager to focus on Developer Experience. This role centers on improving how developers interact with MongoDB products and tools, especially as AI shapes the way applications are built. The position is based in New York City, with options for in-person or flexible work arrangements. What You Will Do Engage directly with developers at every stage of their application journey, from early design and prototyping to maintaining enterprise-scale solutions. Identify opportunities to better support MongoDB's developer community and clients. Drive initiatives that help developers build faster and make sound design decisions using MongoDB. Refine and expand MongoDB’s suite of developer tools, including adapting them for AI-driven development. Enhance existing tools such as MongoDB Compass with AI features, explore the use of MongoDB’s MCP server, and research new AI technologies to improve the developer experience. Who We’re Looking For Experience with developer products and technologies. Comfort working in a rapidly changing development landscape, especially with AI-driven trends. Proactive, self-motivated, and collaborative approach. Strong interest in customer success and developer advocacy. Enjoys working in a collaborative environment and adapting to change. Location This position is based in New York City. In-person and flexible work options are available.

Role overview Speechify seeks a Senior Software Engineer to help shape the core experiences of its platform. This position focuses on designing, building, and refining software that enhances how users interact with Speechify’s products. What you will do Develop and optimize features that affect user engagement Collaborate with engineers and product managers to deliver high-quality solutions Share ideas that help guide the platform’s future direction Collaboration and impact This role involves working with a skilled team, sharing expertise, and using modern technologies to deliver results that matter to Speechify users. Location This position is based in Ithaca, NY, USA.

Spotify is seeking a passionate and experienced Senior Fullstack Engineer to revolutionize the Data Experience for our Backstage Portal, an acclaimed internal developer portal (IDP) utilized by teams globally.In the current landscape, data often exists in fragmented silos across various warehouses and transformation tools, disconnected from the collaborative software catalog. Our Data Experience initiative tackles this challenge by seamlessly ingesting dataset metadata and integrating it into Backstage’s Software Catalog, ensuring data is as accessible and well-documented as any software component. As a key contributor, you will influence the architecture and product strategy while developing connectors, APIs, and user interfaces that empower our customers’ data platform teams to minimize manual tasks, enable data owners in dataset management, and assist data consumers in easily locating the information they need.This role is not merely about creating another data catalog; it's about advancing our Portal's mission to provide data practitioners with a low-code experience that is transforming platform engineering for enterprises.

Role overview Speechify seeks a Senior Software Engineer in Buffalo, NY to focus on Core Experiences. This position centers on enhancing the core platform and shaping the way users interact with Speechify’s products. The work directly impacts accessibility, aiming to make content easier for everyone to use. What you will do Work with engineers and product team members to refine and expand the platform’s core features Design and build solutions that improve user experience and accessibility Apply technical expertise to projects that help people engage with content more easily Location This role is based in Buffalo, NY, USA.