Senior Customer Service Representative

SData Systems, Inc.San Diego, CA
On-site Full-time $24.89/hr - $29/hr

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Experience Level

Experience

Qualifications

Qualifications:• High school diploma or equivalent; further education is a plus.• Proven customer service experience, preferably in a military or government setting.• Excellent communication and interpersonal skills.• Ability to work in a fast-paced environment while maintaining a positive attitude.• Proficiency with various software applications and CRM systems.• Must be eligible for a Secret clearance.

About the job

Join Our Team as a Senior Customer Service Representative
Located at Naval Air Station North Island, San Diego, CA 92135
On-Site Position
Compensation: $24.89 - $29.00 per hour (based on benefit selection)
Flexible 24/7/365 Availability Required
 
Are you passionate about customer service? Do you want to make a difference for our Navy Sailors and their families? If so, we have an exciting opportunity for you!
 
We are seeking a dedicated Customer Service Representative who is eligible for a Secret clearance to become a part of our expanding team in San Diego, CA.
 
Your Responsibilities:
• Serve as the initial point of contact for Military Sailors and their families, providing multi-tiered support.
• Proactively address and resolve customer inquiries through various communication channels including phone, e-fax, email, and chat.
• Leverage critical software applications, including internal and external websites, CRM systems, and other essential resources.
• Accurately input supporting information into systems and web forms, ensuring precise transaction handling.
• Gain comprehensive training on a range of relevant military programs to effectively assist customers both within the Continental US and internationally.
• Pursue growth opportunities within the organization, as many team members have advanced into supervisory roles or specialized teams based on their skills.

About SData Systems, Inc.

About SData Systems, Inc.:At SData Systems, we pride ourselves on delivering exceptional support to military personnel and their families. Our commitment to service excellence and dedication to our team members make us a leader in the industry. Join us in making a difference!

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