About the job
FleetWorks is revolutionizing the freight industry. Every year, over a trillion dollars are spent moving freight across the U. S., yet the traditional systems for matching trucks with jobs remain outdated, slow, and cumbersome. We are on a mission to streamline this process.
Our innovative voice agents are transforming chaotic freight booking into a modern, smart marketplace. We replace endless phone calls, texts, and emails, connecting truckers seeking payment with loads that need moving.
Join our dynamic team in SOMA as the second member of our customer success team. You will take ownership of vital relationships and help shape our customer success strategy from the ground up.
Key Responsibilities:
Oversee the entire customer lifecycle, serving as the main point of contact from pilot initiation through implementation, adoption, and renewal.
Lead high-impact pilots and implementations, ensuring that timelines are adhered to and customers achieve immediate value from our platform.
Collaborate with Engineering to define and fulfill customer integration requirements, acting as the technical advocate for our clients.
Establish the customer success framework by developing documentation, operational procedures, and engagement strategies necessary for scaling.
Facilitate ongoing customer education, ensuring users fully leverage the capabilities of our voice agents and platform features.
Engage in continuous learning and knowledge sharing to elevate team performance.
