About the job
Empowering Trust Through Innovation
At OneTrust, we are driven by our mission to foster innovation by ensuring the responsible use of data and AI. We believe that trust in data should propel teams forward, not hold them back. Since our inception in 2016, we have pioneered technology that promotes responsible data practices. With AI now revolutionizing data capabilities, we continue to set the standard for responsible innovation. Our AI-Ready Governance Platform™ integrates regulatory intelligence, automation, and cohesive governance workflows, allowing businesses to harness the power of AI while upholding data governance to prevent misuse. Trusted by thousands globally, OneTrust is paving the way for a future where reliable data transforms business and society.
Your Role and Responsibilities
As a Senior Customer Success Manager within our Customer Experience team, you will serve as a trusted advisor for our key customers throughout their journey with us, from onboarding to renewal in a high-touch capacity. You will manage a portfolio of strategic accounts, ensuring customer satisfaction and success with our products. Your primary objective is to drive revenue retention and growth through alignment, adoption, and exceptional customer commitment. You will facilitate strong customer relationships, ensuring they derive maximum value from our platform, and collaborate closely with our Sales, Product, Engineering, and Consulting teams to deliver unparalleled support. As your customers expand their use of OneTrust, your role will evolve to encompass all active products, placing you at the forefront of promoting trust in the workplace.
