About the job
Location: Berlin, Germany (hybrid work model, Chausseestraße office)
Team: Strategic Operations
Role overview
getolo is expanding its Strategic Operations team and hiring a Senior Data Analyst in Operations (all genders) for a full-time position based in Berlin. This role combines hands-on data analysis with collaboration across multiple teams. The focus is on supporting informed decisions and driving ongoing improvements in how the business operates.
Operations data management
- Maintain accuracy, consistency, and usability of operational data, reports, and analyses.
- Analyze data from sources such as claims, customer service, and operational performance to identify trends, risks, and opportunities for improvement.
- Build and update dashboards and reports to track key performance indicators, including loss ratios, service quality, and customer satisfaction.
- Present clear, actionable findings to non-technical stakeholders and support ad-hoc analysis for operations and management.
Improving the operations data model
- Identify anomalies, inefficiencies, and areas for improvement through detailed data analysis.
- Translate business needs into specific data requirements and contribute to shaping the data roadmap for operations.
- Work closely with the Data Platform Team to ensure data integrity, scalability, and alignment with business objectives.
Strategic data projects
- Deliver data-driven insights to management on topics such as customer segmentation, CSAT analysis, and performance optimization.
- Act as a trusted partner for management, supporting strategic decisions with data.
- Lead cross-functional analysis projects, including integrating new markets into reporting and conducting pricing or product studies for new insurance offerings.
