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Senior Data Analyst in Operations (all genders)

getoloBerlin, Berlin, Germany
Hybrid Full-time

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Experience Level

Senior

Qualifications

Requirements:Proven experience as a Data Analyst, preferably in an operational context. Strong analytical skills with a focus on data interpretation and visualization. Proficiency in data analysis tools and software. Excellent communication and presentation skills. Bachelor's Degree in a related field.

About the job

Location: Berlin, Germany (hybrid work model, Chausseestraße office)

Team: Strategic Operations

Role overview

getolo is expanding its Strategic Operations team and hiring a Senior Data Analyst in Operations (all genders) for a full-time position based in Berlin. This role combines hands-on data analysis with collaboration across multiple teams. The focus is on supporting informed decisions and driving ongoing improvements in how the business operates.

Operations data management

  • Maintain accuracy, consistency, and usability of operational data, reports, and analyses.
  • Analyze data from sources such as claims, customer service, and operational performance to identify trends, risks, and opportunities for improvement.
  • Build and update dashboards and reports to track key performance indicators, including loss ratios, service quality, and customer satisfaction.
  • Present clear, actionable findings to non-technical stakeholders and support ad-hoc analysis for operations and management.

Improving the operations data model

  • Identify anomalies, inefficiencies, and areas for improvement through detailed data analysis.
  • Translate business needs into specific data requirements and contribute to shaping the data roadmap for operations.
  • Work closely with the Data Platform Team to ensure data integrity, scalability, and alignment with business objectives.

Strategic data projects

  • Deliver data-driven insights to management on topics such as customer segmentation, CSAT analysis, and performance optimization.
  • Act as a trusted partner for management, supporting strategic decisions with data.
  • Lead cross-functional analysis projects, including integrating new markets into reporting and conducting pricing or product studies for new insurance offerings.

About getolo

getolo is committed to revolutionizing the insurance experience for our clients. Our team is dedicated to operational excellence and continuous improvement, making us a leader in the industry.

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