Senior Data Science Manager, Customer Experience

Join the Ramp RevolutionAt Ramp, we are redefining the landscape of finance for modern teams by harnessing the power of AI. We believe that AI is not just a trend; it is the cornerstone of future business operations. We are committed to investing in this transformative future and in the visionary individuals who will help shape it.Ramp is an innovative finan…

About Nabis Nabis is the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a diverse range of brands to retailers in California, New York, and Nevada. Our mission is to facilitate cannabis discovery by enhancing choice, access, and innovation. Through cutting-edge and scalable infrastructure, we aim to revolutionize the cannabis landscape. At the forefront of this dynamic sector, we are developing a technology-first platform designed to scale the entire cannabis industry. Supported by Y Combinator and influential investors, including Stanley Tang (Co-Founder of DoorDash), Joe Montana (NFL Hall of Famer), Paul Buchheit (creator of Gmail), and Justin Kan (co-founder of Twitch), Nabis is swiftly expanding in the U.S., with aspirations to become the most extensive and impactful cannabis distribution network worldwide. Why Join Nabis? Competitive hourly wage ranging from $20 to $23, paid weekly (note: NYC minimum wage is $17.00/hr as of January 1, 2026). Be part of the fastest-growing cannabis startup! Comprehensive medical, dental, and vision benefits available for all full-time employees. Paid safe and sick leave in accordance with NYC’s Expanded Earned Safe and Sick Time Act (ESSTA). Collaborate with a diverse team that shares a common goal, fostering a vibrant and energetic workplace culture! The RoleThis position is based in New York and supports Nabis' expanding presence in the New York market, collaborating with brands and retail partners compliant with New York State Office of Cannabis Management (OCM) regulations. The Customer Experience Associate will serve as a vital extension of Nabis operations, ensuring alignment between our brand partners and daily operational activities. The ideal candidate is punctual, detail-oriented, empathetic, and possesses excellent communication skills. They will thrive in customer service scenarios and operational settings. Key Responsibilities: Deliver exceptional support to both internal and external Nabis partners, including brands and retailers. Assist customer experience managers with various projects as needed. Provide general support to Operations Managers. Handle multiple inbound and outbound communications via calls, emails, and chats. Maintain key performance indicators, including response times and missed call rates, at or above team averages. Oversee communications to keep other departments informed and responsive.

About Futu US Inc.:Futu US Inc. is a leader in the financial services sector, comprising two SEC-registered broker-dealers and a cryptocurrency brokerage, all under the esteemed Futu Holdings Limited (Nasdaq: FUTU).Our mission is to transform the investing landscape through our innovative digital brokerage and wealth management platform, enhancing the investment experience for our clients.Key Entities:Futu Clearing Inc.: An SEC-registered FINRA member providing premium clearing and execution services globally.Moomoo Financial Inc.: An SEC-registered FINRA member offering retail investors access to both U.S. and Asian securities markets, backed by our team's expertise.Moomoo Technology Inc.: Delivering a data-rich trading platform that provides unparalleled insights and tools for enhancing trading strategies (note: not a licensed broker-dealer).Explore more about our entities and affiliates to discover the future of investing with confidence and innovation.About the Role:We are seeking a dynamic and licensed Financial Customer Experience Associate to spearhead moomoo’s in-person activations at our NYC Brand Store. This role involves driving sales, fostering customer relationships, and providing live support. You will combine your financial knowledge, client management skills, and leadership in events to create an exceptional in-person experience for our customers. Responsibilities include overseeing store operations, acquiring clients, offering licensed investment advice, and ensuring adherence to FINRA and SEC regulations. This hands-on role is ideal for individuals who thrive in energetic environments, excel in client engagement, and possess a strong passion for finance and the U.S. stock market.

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

Parachute Health is revolutionizing post-acute care with our cutting-edge digital ordering platform that streamlines the procurement of medical equipment and supplies. We replace outdated, error-prone paper and fax methods that impact over 30 million patients annually, delivering a system that is ten times faster. Our platform connects an extensive network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients receive the essential products they need swiftly and efficiently. Join our team and contribute to enhancing patient care. About this Role: At Parachute Health, we believe in the transformative power of technology in healthcare, making it more efficient and accessible for everyone—especially patients. As a Customer Experience Associate, you will be instrumental in ensuring that healthcare providers, suppliers, and patients receive the necessary support to navigate our platform seamlessly. You will gain an in-depth understanding of the healthcare landscape while delivering exceptional customer support. As a proficient user of the Parachute Platform, you will assist users through various channels: phone, chat, and email, troubleshooting issues and ensuring smooth order management. Whether addressing questions, solving problems in real-time, or collaborating with internal teams to enhance workflows, your efforts will directly impact patient care. As a Customer Experience Associate, you will:Engage new users of the Parachute platform via live chat, email, and phone, establishing a relationship and ensuring they feel welcome and comfortable while knowing where to find assistance.Provide top-notch customer support, addressing inquiries and resolving issues efficiently.

Are you passionate about enhancing customer satisfaction and driving engagement? Join Dandy as a Customer Experience Manager and play a pivotal role in shaping our customer journey. You will lead initiatives aimed at improving customer interactions and ensuring that our clients receive exceptional service at every touchpoint.

Join RAPP New York as an Associate Director of Experience Strategy within our acclaimed Experience Strategy team.WHO WE ARE:At RAPP, we are at the forefront of precision marketing, driving growth with empathy and precision. Our global agency harnesses the power of data, creativity, and technology to spark client growth while valuing individuality in our marketing solutions and workplace culture.We are committed to creating an inclusive environment that prioritizes personal well-being.HOW WE DO IT:Our dynamic team of superconnectors excels in delivering value through personal brand experiences. We focus on three pivotal areas: connected data, connected content, and connected decision-making. Our data analysts define consumer identities, our strategists delve into their desires, and our award-winning technologists and creatives execute strategies that forge genuine customer connections for our clients.As part of Omnicom’s Precision Marketing Group, RAPP brings together over 2,000 talented individuals across 15+ global markets.YOUR ROLE:We are seeking a strategic leader with a deep understanding of customer experience and CRM, a passion for innovative brands, and a knack for generating fresh ideas. In this role, you will provide daily leadership in a vibrant, diverse agency setting, overseeing project planning, team assignments, and strategic recommendations for key clients.YOUR RESPONSIBILITIES:Lead strategy for multiple clients, gaining expertise in their consumers, business models, brands, categories, and value propositions.Collaborate with business leaders, creative teams, project managers, marketing technology specialists, and external partners to convert client objectives into actionable strategic plans and cohesive executions.Inspire and guide junior strategists, ensuring clear project direction and effective, insightful, and timely tactical execution.Function as a collaborative leader on client teams, facilitating design thinking workshops, creative development sessions, reporting discussions, and strategic presentations.Craft and present creative briefs that ignite bold, insight-driven work aligned with business goals.Develop integrated content and communication strategies that resonate with target audiences.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

About NabisNabis stands as the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a multitude of brands to retailers in California, New York, and Nevada. Our vision is to empower individuals to explore cannabis by offering variety, accessibility, and innovative solutions. We are at the forefront of this industry, developing a cutting-edge, technology-driven platform designed to scale the cannabis market.Supported by renowned investors, including Y Combinator, Stanley Tang (Co-Founder of DoorDash), NFL Hall of Famer Joe Montana, Paul Buchheit (creator of Gmail), and Justin Kan (Co-Founder of Twitch), Nabis is rapidly expanding throughout the U.S. with the ambition to establish the most extensive and impactful cannabis distribution network worldwide.The RoleThis position, based in New York, will bolster Nabis’ expanding operations in the New York market, collaborating with brands and retail partners under the regulations of the New York State Office of Cannabis Management (OCM). The Client Experience Associate will serve as a vital extension of the Nabis team, ensuring alignment between the objectives of our brands and retail partners with our daily operations. The ideal candidate will be punctual, detail-oriented, empathetic, and possess excellent communication skills. They will thrive in customer service environments and operational settings.Responsibilities:Assist both internal and external Nabis Partners, including brands and retailers.Support customer experience managers with various projects.Provide general assistance to Operations Managers.Handle inbound and outbound communications via calls, emails, and chats.Maintain response metrics, call rates, and other KPIs at or above team standards.Monitor and manage communications to keep all departments informed and proactive.Collaborate with diverse internal and external stakeholders to advocate for partner needs and facilitate solutions that enhance partner success.Identify and escalate issues through the proper channels.

Join Our Team:We are seeking a dynamic and enthusiastic Financial Customer Experience Associate to be a vital part of moomoo's in-person activations in our NYC Brand Store. This role is perfect for those who are passionate about finance and the U.S. stock market, and who thrive in a high-energy environment. You will play a crucial role in driving sales, fostering customer relationships, and providing live support to enhance our clients' experience.Your Responsibilities:Financial Knowledge: Acquire and maintain deep knowledge of moomoo's offerings, including our mission, product features, and trading tools, to effectively communicate value to clients.Sales Support: Assist with on-site sales and promotional activities.Exceptional Client Service: Respond to inquiries regarding moomoo products and services, ensuring outstanding support.Data Management: Track and report daily merchandise inventory, sales, and customer conversion metrics.Market Awareness: Stay updated on market trends and economic events, sharing relevant insights with customers.Regulatory Compliance: Ensure adherence to FINRA and SEC regulations in all marketing and sales efforts.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

Employee Applicant Privacy Notice About SoFi SoFi is reimagining personal finance with mobile-first technology. Millions of members rely on SoFi as we reshape the financial services landscape. The team is driven by a shared commitment to core values and to improving members' financial lives. Joining SoFi means investing in your growth, your career, and the future of finance. Role Overview The Associate Manager of Workplace Experience leads a team across the East region, focusing on operational excellence and consistency at multiple office locations. This position is based in the office and requires a five-day workweek in New York, NY. This leader balances strategy and hands-on management. Responsibilities include overseeing budgets, maintaining safety and compliance, tracking team performance, and working closely with other departments. The main goal is to improve the employee experience throughout all regional offices, while supporting team development and maintaining high operational standards.

Customer Experience ManagerJoin Glimpse as we redefine customer experience in the CPG sector! Located in New York City, this full-time, in-person role is your opportunity to lead the success of our mid-market and enterprise customers.About GlimpseGlimpse stands at the forefront of AI technology for Consumer Packaged Goods (CPG) brands. We automate essential back-office processes such as deductions management, revenue recovery, and cash application. Since our inception in April 2024, we've rapidly grown to serve over 200 clients and secured $52 million in funding from esteemed investors like a16z, 8VC, and Y Combinator.Our AI agents efficiently handle deduction data retrieval, charge validation, cash application automation, and dispute resolution for invalid claims. For instance, a single Glimpse agent successfully reviewed 17,000 deductions in less than 24 hours, uncovering over $10 million in recoverable revenue for a $1 billion CPG brand.Role OverviewAs a Customer Experience Manager, you will take charge of ensuring our customers' success on our platform. This dynamic role requires hands-on project management to facilitate data integrations, coordinate with customers for the necessary materials for dispute processing, and proactively drive customer satisfaction and success.You will also continuously enhance the customer experience by identifying areas for improvement, eliminating manual processes, and streamlining operations. This individual contributor role suits those who excel in ambiguous environments, act swiftly, and are passionate about transforming complex operational challenges into effective solutions.Key ResponsibilitiesOversee the post-sale journey for mid-market and enterprise clients, ensuring quick time-to-value while keeping customers engaged and achieving measurable results.Manage complex onboardings that involve multiple stakeholders, working across internal teams and customer contacts to resolve data integration issues.Proactively engage with customers to gather essential context and materials for effective dispute workflows.Monitor customer health and usage, identify potential risks early, and intervene proactively to mitigate issues.Handle incoming support requests and escalations, responding promptly and effectively, while knowing when to involve other teams.Identify manual tasks and develop systems to automate or enhance these processes over time.Translate customer feedback into actionable insights for product development, acting as the voice of the customer within our engineering and product teams.Collaborate with Account Managers on renewal and expansion discussions using customer adoption and health metrics.Desired QualificationsTop Qualities We SeekThe ideal candidate will possess a strong passion for customer success, exceptional project management skills, and a proactive approach to problem-solving. We are looking for individuals who can navigate ambiguity and deliver results swiftly.

At StubHub, we are dedicated to transforming the live event experience on a global scale. Whether someone is seeking to attend their inaugural event or their hundredth, our goal is to provide unparalleled joy from the moment they begin their ticket search until they step through the venue gates. This commitment extends to our sellers, ensuring that from fans selling a single ticket to promoters managing a global stadium tour, StubHub remains the safest and most convenient platform for millions of fans worldwide.As a Strategy & Analytics Manager within our team, you will occupy a pivotal role that bridges analytics, strategy, product management, operations, and finance. Your expertise in analytics will empower you to pinpoint high-impact efficiency opportunities, enabling you to influence cross-functional teams and drive strategic initiatives effectively. Join us in our mission to elevate customer experiences!

The Workplace Experience Associate at Orchard plays a key part in creating a welcoming and well-organized office in New York. This position focuses on supporting daily operations and ensuring both employees and guests have a positive experience in the workspace. What you will do Organize and coordinate office activities and team events Oversee supplies and maintain inventory levels for smooth office functioning Help with facilities-related tasks to keep the workspace in good order Contribute to a workplace atmosphere where team members feel engaged and comfortable

As a Senior Manager of Customer Experience Partner Success at DoorDash, you will play a pivotal role in enhancing our customer experience initiatives. You will lead a dynamic team dedicated to fostering strong relationships with our partners, ensuring their success aligns with our company goals. Your strategic insights and leadership will be essential in driving customer satisfaction and operational excellence.

Join Equinox as a Member Experience Associate in the Female Locker Room, where you will play a vital role in enhancing the overall gym experience for our female members. Your exceptional customer service skills will shine as you assist members with their needs, ensuring that they feel welcomed and valued during their visits. With a focus on cleanliness and organization, you'll maintain the locker room's standards and contribute to the serene atmosphere that Equinox is known for.