About the role
About Zowie:
At Zowie, we are transforming the landscape of customer engagement by leveraging artificial intelligence. Our vision is to create a future where AI Agents manage 100% of customer interactions, ensuring personalized, immediate, and outstanding experiences.
We are at the forefront of a significant technological revolution, with leading brands such as Costco, DocMorris, Monos, Decathlon, and InPost relying on our AI Agents to enhance their customer service capabilities, managing millions of conversations every month.
About the Role:
As Zowie expands and welcomes larger enterprise clients onto our AI platform, we face unique challenges that straddle infrastructure, application architecture, developer experience, and the specific needs of enterprise clients. These challenges often lack a clear definition, require creative solutions beyond available tools, and demand a proactive approach.
We are seeking a Senior DevOps/Platform Engineer who thrives in tackling complex, cross-team challenges, transforming them into robust and reliable platform capabilities, from identifying the root cause of a problem to designing, implementing, and taking long-term responsibility for solutions in production.
What Makes Platform Challenges Unique at Zowie:
Enterprise Readiness: Ensuring secure access patterns, auditability, and compliance as primary requirements.
Multi-Cloud Environment: Currently, AWS is our main platform, with Google Cloud Platform gaining traction.
Mission-Critical Workloads: Our platform supports essential operations for our customers, making reliability and operational ownership vital.
Developer Enablement at Scale: As we grow, our platform decisions directly impact developer productivity, and our goal is to empower their success.
Diverse Technology Stack: To meet the demands of our Product team, our infrastructure incorporates various technologies, including MongoDB, Postgres, ElasticSearch, Cassandra, and Redis.
Voice Technologies: With our AI Agent handling calls, you will have the opportunity to work with a reliable and scalable SIP infrastructure.
